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  • Association for Conflict Resolution
    goods Work with CWRU s Environmental Health and Safety EHS Department and UH Safety Services to resolve any issues that may arise Track and submit PRN payroll to director for medical residents performing medical record reviews for the HTPF Provide operational oversight of the HTPF laboratories including the oversight of the reception documentation sampling coding and description of all tissues received from UH and all participating hospitals Monitor and confirm that tissues are distributed in accordance with HTPF policies Identify create review and update as needed Standard Operating Procedures SOPs covering technical procedures Quality Assurance QA and Quality Control QC Oversee QC for data integrity Provide assistance to investigators wishing to set up tissue banking programs for specific disease areas Provide input on aspects such as capital equipment needs staffing levels biospecimen storage systems tracking and data management tissue distribution fee structures billing regulatory issues and reporting Make decisions on the purchase of major equipment purchases and installations and identify funding sources Give presentations to audiences on campus during UH Research Orientation and other venues Attend scientific meetings to manage exhibit booths highlighting HTPF services and discuss capabilities with interested parties in the academic and commercial sectors Create and give presentations tothe HTPF TRC Advisory Board as required Provide detailed instructions and maintain FAQs to assist investigators in the tissue application process Work with Pathology Department and Case CCC webmasters to make the information readily available to investigators on line and to update HTPF website Perform market surveys to monitor the changing needs of researchers resulting from new initiatives or use of emerging technologies Market the services to potential end users and to other core facilities to increase synergy in logistic and technical capabilities Develop and distribute feedback questionnaires to facility users compile data on usage and develop strategic plans for improvements NONESSENTIAL FUNCTIONS Provide in service training to persons entering into the School of Medicine s Pathology Residency program Perform other duties as assigned CONTACTS Department Contact with all levels of departmental faculty and staff Continuous contact with the principal investigator of the HTPF Regular contact with the Director of Administrative Operations and senior surgical pathologists at UH Occasional contact with Manager of Anatomic Pathology regarding time charges for PRN professional services rendered for the HTPF by medical residents University Continuous contact with investigators utilizing or inquiring about HTPF services Frequent contact with the Case CCC Director Associate Director Financial Manager Core Facility Directors and HTPF TRC Advisory Board as needed regarding Case CCC matters Occasional contact with the SOM Vice Dean for Research for execution of DUAs Research Compliance concerning IRB and HIPAA related matters Office of Research Administration ORA regarding web pages other possible marketing tools and potential conflicts of interests Infrequent contact with Human Resources for the hiring and possible counseling or disciplinary action of staff SOM Space and Facility Planning regarding facility space and engineering controls and EHS for safety related matters External Continuous contact with the UH CCRT Director of Research Operations for business

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  • Association for Conflict Resolution
    walk in or correspondence Summarize the complaint update the database and determine information needed to resolve the complaint 4 Provide thorough documentation of inquiries and ensuing paperwork Coordinate with other departments as required obtaining inquiry resolution within specified timeframes This includes but is not limited to requesting financial adjustments approved the by the director 5 Initiate appropriate correspondence as it relates to acknowledgement requests for information requests for review and patient dismissals Organize second opinion examinations by senior faculty Track and follow up with the second opinion faculty for a report of findings document findings in the Challenge database and present findings to the director 6 Maintain accurate and well documented logs and databases of patient complaints dental record audits and employee performance records 7 Maintain the controlled substances logs Access the SDM controlled substances locker Dispense controlled substances to residency programs approved to use these controlled substances 8 Deal with various types of confidential information in compliance with HIPAA university state and federal laws 9 Distribute dental record audit assignments to DMD students and residents 10 Select dental records for audits following parameters determined by the director 11 Assist the director with writing clinic policies and in maintaining written and online clinic manuals Collect and provide information to the director regarding adverse outcomes and avoidable mistakes Summarize information and write first draft of clinic policies and procedures Proof additional drafts 12 May be called upon at times to provide legal depositions and or testimony in legal proceedings 13 Assist the director by working with the university Compliance Office and the Office of General Counsel by obtaining salient records and statements patient faculty and student for the director 14 Assist the director with preparation of teaching materials for students and residents relating to risk mitigation in the School of Dental Medicine and their future practices NONESSENTIAL FUNCTIONS 1 Assist the department assistant with various duties 2 Cross train to manage the HIPAA compliance and training databases training on Blackboard and CourseSites organize periodic retraining and coordinate additional training for non compliance individuals 3 Perform other duties as assigned CONTACTS Department Daily contact with Director of Patient Services Occasional contact with Assistant Dean of Finance Moderate contact with staff University Occasional contact with Office of General Counsel University Blackboard personnel ITS and Compliance Office External Daily contact with patients Students Daily contact with students and residents SUPERVISORY RESPONSIBILITY No supervisory responsibility QUALIFICATIONS Experience 5 or more years of customer service or member relations experience in insurance or manage care environment required Three years claims preparation and or adjudication experience preferred In order to be able to handle controlled substances a basic criminal background check is required Education Licensing High school diploma required bachelor s degree preferred REQUIRED SKILLS 1 Demonstrated knowledge of ADA CDT and AMA CPT codes 2 Demonstrated knowledge of dental and dentally related medical terminology 3 Working knowledge of computers and specifically Microsoft Word Excel and Access 4 Professional demeanor and ability to work with minimal supervision evaluate

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  • Association for Conflict Resolution
    staff and public patrons May be asked to coordinate schedule staff website contributions NONESSENTIAL FUNCTIONS Perform other duties as assigned CONTACTS Department Frequent contact with the director of the library and other library administrators and professionals Frequent contact with all library professionals and staff in a non supervisory leadership role as the prime coordinator scheduler of events and programs Regular contact with the associate director and the head of metadata services to coordinate invoice processing and other technical processing duties Occasional contact with the head of circulation and access to oversee substitute service in the circulation department Regular customer service contact with faculty and administrators of the law school University Regular contact with providers of campus wide services especially as related to technology human resources or the physical plant Represent the library to other campus departments External Regular contact with outside contracted service providers Students Regular customer service contact with students SUPERVISORY RESPONSIBILITY May supervise student employees Exercise non supervisory leadership on many projects and programs QUALIFICATIONS Experience Five or more years of experience as an administrative assistant office manager or related administrative support professional required Proven interpersonal skills Library experience preferred Extensive experience with office automation software Microsoft Word and Excel scheduling applications etc required Experience with Google Apps for Education PeopleSoft and Innovative Interfaces Sierra integrated library system preferred Education Licensing High school education required bachelor s degree strongly preferred REQUIRED SKILLS 1 Skill experience with office software including word processing and spreadsheet applications 2 Business office skills 3 Strong interpersonal skills 4 Ability to accurately and consistently perform extremely detail oriented tasks 5 Strong individual initiative and ability to exercise independent judgment within the scope of overall library policies 6 Ability to prioritize own tasks and ensure timely delivery of work 7 Working knowledge of library automation and integrated library systems Ability to operate acquisitions serials and circulation modules of the III Sierra ILS 8 Clear written communication skills Ability to perform basic formatting and editing work on written drafts 9 Facility with computer technology including hardware such as printers and photocopiers 10 Highly tuned communication skills are required 11 Must be able to operate a variety of modern office machines and equipment 12 Must have extensive knowledge of machines in order to act as liaison to service vendors ability to communicate and troubleshoot problems as needed WORKING CONDITIONS Standard office environment Diversity Statement In employment as in education Case Western Reserve University is committed to Equal Opportunity and Diversity Women veterans members of underrepresented minority groups and individuals with disabilities are encouraged to apply Reasonable Accommodations Case Western Reserve University provides reasonable accommodations to applicants with disabilities Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion Diversity and Equal Opportunity at 216 368 8877 to request a reasonable accommodation Determinations as to granting reasonable accommodations for any applicant will be made on a case by case basis Requirements POSITION OBJECTIVE The law library coordinator department assistant 3 serves as the daily office manager and personnel office liaison for the Law Library and its many service departments This position serves as the key coordinator of overall library scheduling of both routine activities and special events In consultation with the relevant professionals this position also leads the planning and coordination of library events and special programming such as orientation activities and welcome receptions speaker events and library hosted educational programs This position requires knowledge of human resources policies and procedures library building and maintenance and extensive creative administrative support for the professionals on the library staff This position is the primary liaison for the Law Library with several university departments including Human Resources Purchasing Plant Services Protective Services Construction Administration Custodial Services Access Services and Telephone Services The position acts as Law Library representative on a variety of university task groups and or committees The position may supervise the work of student administrative clerks This position serves as ombudsman interpreting and channeling complaints from Law Library customers to the appropriate manager for resolution This position also performs some technical processing duties for the library as coordinated through the associate director and the head of metadata services These activities include invoice processing The person in this position is also cross trained to provide occasional public service at the circulation desk ESSENTIAL FUNCTIONS 1 Administrative Support Provide executive administrative work in support of all library operations functions and programs Serve as administrative assistant to the Law Library director and performs a full range of administrative support services for the director librarians and staff Resolve problems that may occur with university departments and outside vendors for example service on equipment missing purchasing shipments orders etc Required to make discretionary decisions in all assigned areas often initiating reviews of existing administrative procedures such as fiscal equipment purchase and makes or recommends improvements Expected to perform independently in all assigned areas 2 Invoice Processing and other processing duties Process most vendor invoices Process invoices for payment ensure the accuracy of integrated library system records related to billing and payments Communicate subscription problems to the associate director 3 Circulation backup Develop expertise with the circulation module of the integrated library system sufficient to serve on the circulation desk in a backup fill in capacity 4 Displays Develop expertise in the design preparation and set up of law library displays located both inside and outside of the physical library 5 Technology Work very closely with the Law School s Computing Services Department IT Department to coordinate services and act as liaison between library staff and the IT Department Assist Head of Technology Initiatives in identifying library staff technology needs then implement appropriate new technical systems for staff and assist in training Coordinate prioritizing problems and their resolution in servicing library staff 6 Human Resources Coordinate some aspects of the library s personnel function Create and maintain records of employee attendance vacation and sick time assuring full compliance with all university personnel policies Advise and

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  • Association for Conflict Resolution
    in a variety of settings including the Tuesday and Thursday undertakings on the CWRU campus 12 Provide counseling services to the scholars and parents as indicated including academic career and personal support on an individual and or small group basis 13 Participate in scheduled review meetings with the provost scholars teachers administrators and parents and collect statistics 14 Test and improve the development and maintenance of the Electronic Portfolios E Portfolios that contain performance statistics e g grades attendance and behavior related data for each provost scholar Review and critique data to assure that the process of and materials for tracking and documenting program results in accordance with the pre defined indicators are addressed and disseminated make data driven recommendations to the program director and evaluator as needed and or requested 15 Complete monthly reports Participate in conceptualizing writing planning implementing and evaluating activities that are associated with enhancing training for the mentors and administrators teachers at CWRU and the ECCS that are concentrated on providing mentoring services to youth in under resourced communities through mentoring 16 Coordinate review and critique the mentor and mentee portfolios and work plans that support the goals and objectives of the Provost Scholars Program and help to determine programmatic next steps 17 May authorize routine program expenditures reconcile monthly expense statements prepare or assist in preparing budgets forecasting and financial reports as requested by the university and or potential funding agencies NONESSENTIAL FUNCTIONS 1 May review and critique annual performance data and reporting outcomes to stakeholders 2 Perform other responsibilities as assigned CONTACTS Department Daily contact with program director and program manager to maintain workflow University Frequent contact with faculty staff who serve as mentors and potential mentors the provost s office staff for budgeting and program planning events planning staff for scheduled activities and food planning foundation donor relations for grant support recurrent contact with faculty and staff in the service of recruiting and supporting mentors communications with faculty and staff in the service of planning and implementing the University Seminars and coordinating mentoring activities between and among the Provost Scholars and the mentors External Frequent contact with the superintendent principals and teachers in the ECCS city leaders and elected officials community organizers advocates and potential donors as required to perform essential functions Students Contact with undergraduate graduate and professional students as required for mentoring and tutoring assistance and for facilitating the assessment and evaluation components of the program SUPERVISORY RESPONSIBILITY Supervision of the program manager student tutors and other persons as needed QUALIFICATIONS Experience 5 years of experience in the field including working in academic and community settings with minority students public school administrators teachers parents stakeholders and university faculty and staff Education Licensing Master s degree in engineering English journalism nursing psychology public health social work sociology business or other relevant fields of study from an accredited program Have a valid Ohio driver s license REQUIRED SKILLS 1 Has experience in working with under resourced youth in a variety of settings

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  • Association for Conflict Resolution
    of the Africa Division Director and in collaboration with colleagues in Washington D C and a Mali based team the Country Director will be responsible for overseeing the implementation of ABA ROLI s programming in Mali including but not limited to Developing and facilitating trainings for civil society partners on community level reconciliation and truth seeking processes and monitoring the implementation of CSO led truth seeking processes regionally Conducting workshops and retreats for transitional justice leaders within Malian government Mali s Truth Justice and Reconciliation Commission TJRC and civil society that contribute to strategic planning for Mali s national transitional justice initiatives Overseeing the production of radio and print content to increase Malians awareness and understanding of national level reconciliation and justice processes Developing and implementing a trial monitoring and advocacy strategy in collaboration with local civil society organizations to advocate to justice sector and transitional justice institutions as well as the Malian public the need for legal resolutions to human rights violations committed during Mali s 2012 2013 crisis Oversight of all financial and administrative operations of ABA ROLI s office in Mali including Managing local staff Overseeing subaward recipients and monitoring their program implementation Monitoring the security environment and assessing risks to staff and local partners Ensuring compliance with ABA ROLI and donor policies and procedures Meeting regular reporting requirements including oversight of project s financial reporting Contributing to the development of grant proposals and leading efforts to seek further funding opportunities in country in cooperation with headquarters based program staff and in accordance with a strategic vision for ABA ROLI in Mali Requirements QUALIFICATIONS JD LLB or equivalent or master s degree in law political science international relations social sciences or other relevant degree Minimum of seven years experience in rule of law human rights peacebuilding or

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  • Association for Conflict Resolution
    simplification Ownership and management of Invoice to Cash operations specifically on invoice generation distribution and printing Collect questions from team leaders and register in GOF Care on daily basis Collect backlog and KPI data from timesheet and provide dashboard on daily basis Support VAT reconciliation between ERP and FRMS weekly Collect ERP GT reconciliation result from reconciliation team Ensure Integrity is upheld throughout all processes policies and practices by ensuring appropriate communication and training of related activities and Be seen as a business partner or finance enabler to the upstream teams which includes but not limited to Commercial Finance Commercial Operations and Order to Remittance execution team Key Performance Indicators Enforce robust and active governance with upstream partners and embrace Quality to simplify operate core processes and practices One core process generation distribution printing and FRMS Total invoices generated vs cost invoice Cycle time dispute cost of quality Implementation in line with scope budget and timeframes Productivity through simplification digitization and outsourcing Minimal compliance audit breaches Accurate timely compliant financial records reporting Business partner feedback and Voice of Customer Matrix stakeholder feedback Qualifications Requirements Bachelor degree in accounting or related major 2 years above relevant working experience Should possess in depth knowledge of the I2C processes Proven change leadership skills at cross business cross country level with ability to manage multiple priorities Significant process management experience in a complex controllership orientated operational environment Ability to define and consistently communicate the organizational vision and strategy at all levels of the organization Excellent interpersonal skills and experience of managing relationships within a complex matrix environment Business acumen understands commercial and operational business priorities Strategic thinker proven ability to anticipate and resolve complicated issues Strong sense of ownership and accountability with a proven track record of execution Ability to assimilate regulatory and compliance

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  • Association for Conflict Resolution
    to develop a process and or landscape of current Know Your Customer Master Data Management and Credit Control Process processes metrics in the Asia region and identify opportunities for standardization and simplification Partner with the Operations Manager to develop a process and or landscape of current Order to Cash processes metrics in the Asia region and identify opportunities for standardization and simplification Partner with Operations Manager to develop a process and or landscape of current Order to Cash Invoice Generation Distribution and Printing Process processes metrics in the Asia region and identify opportunities for standardization and simplification Support the implementation of the Process people process platforms policies and metrics in every GE business with appropriate prioritization Undertake risk analysis for process changes and implement initiatives as required Enable planned productivity gains through process simplification and Be seen as a business partner or finance enabler to the upstream teams which includes but not limited to Commercial Finance Commercial Operations and Order to Remittance execution team Key Performance Indicators High focus on effectiveness and efficiency of I2C Process Total invoices generated vs cost invoice Cycle time dispute cost of quality Cash application cycle time Account reconciliations ES adherence Accurate timely compliant financial records reporting Clean and robust MDM AR aging past due amount balance Conduct frequent dialogues with Commercial Finance Definition of a coherent and integrated plan for I2C simplification initiatives aligned to the enterprise standard with strong buy in from key stakeholders Implementation in line with scope budget and timeframes Productivity through simplification digitization and outsourcing Minimal compliance audit breaches Accurate timely compliant financial records reporting Business partner feedback and Voice of Customer Matrix stakeholder feedback Qualifications Requirements Good communication and negotiation skills with ability to deliver results and to resolve problem Good English language skills both written and verbal Excellent

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  • Association for Conflict Resolution
    judgment by making adjustment or revisions to costs contribution need or dependency status as exceptions to the prescribed process Answer questions inquiries or requests from students parents or guardians in person or in writing regarding financial aid programs and eligibility Assist in the preparation of and present information regarding federal financial aid scholarships employment and grants for various campus groups high school students and parents at meetings group discussions workshops and recruitment sessions Analyze various system generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines Interface with students and lenders employers donors guarantee agencies and or staff to resolve issues Assist with other financial aid activities such as outreach reporting and monitoring Requirements Minimum Qualifications Bachelor s degree in a field appropriate to the area of assignment AND six 6 years of related administrative experience which includes three 3 years of supervisory experience OR Ten 10 years of related administrative experience which includes three 3 years of supervisory experience OR Any equivalent combination of education and or experience from which comparable knowledge skills and abilities have been achieved Desired Qualifications Experience working in a higher education financial aid office Demonstrated knowledge of the principles and practices of financial aid with progressively responsible financial aid experience in a post secondary institution Demonstrated knowledge of university foundation and or federal student financial aid programs Experience managing supervising and evaluating assigned staff Experience in building effective teams to ensure service standards are met and assigned goals and objectives are reached Experience in providing financial aid training on a variety of topics Experience in PeopleSoft Campus Solutions Experience in creating and presenting financial aid information to diverse groups Working Environment Activities are performed in an environmentally controlled office setting subject to extended periods of sitting keyboarding and manipulating a computer mouse Stand for varying lengths of time and walk moderate distances to perform work Occasional bending reaching lifting pushing and pulling up to 25 pounds Regular activities require ability to quickly change priorities which may include and or are subject to resolution of conflicts Communicate to perform essential functions Department Statement Financial Aid and Scholarship Services is one of several departments comprising the Division of Enrollment Services which utilizes a variety of strategies to enroll and support a diverse student population representative of Arizona State University s vision The Financial Aid and Scholarship Services unit strives to provide excellent customer service with the goal to make each student s application for financial aid a simple and affordable process Each staff member is committed to helping a student finance their education by effectively utilizing scholarships grants federal work study and loans The unit provides tools to help determine the cost of attending ASU including a scholarship estimator and a scholarship portal to search for available scholarships The department also provides resources for students to use to budget their money and a student employment unit which processes ASU department

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