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  • Disclaimer - City of Atlanta, Watershed Management
    Project Peachtree Creek Capacity Relief Project Southeast Atlanta Green Infrastructure Water Main Replacement Sewer System Evaluation Survey Sewer System Rehabilitation Program Customer Service Download Atlanta Go App Water Sewer Rates Bill Pay Options More locations to serve you Additional Customer Service Locations Late Fee Establish Service Forms Bill Calculator Adjustment Dispute Answers For Customers Small Meter Audit Irrigation Meters Backflow Compliance Grease Management Care and Conserve Care and Conserve Grant

    Original URL path: http://www.atlantawatershed.org/newsroom/disclaimer/ (2016-05-01)
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  • Inside DWM - City of Atlanta, Watershed Management
    Sewer System Rehabilitation Program Customer Service Download Atlanta Go App Water Sewer Rates Bill Pay Options More locations to serve you Additional Customer Service Locations Late Fee Establish Service Forms Bill Calculator Adjustment Dispute Answers For Customers Small Meter Audit Irrigation Meters Backflow Compliance Grease Management Care and Conserve Care and Conserve Grant Services DWM Priorities and Goals Document Repository Executive Staff Offices History Better Building Challenge Geographic Information Systems GIS Floodplain Maps Home Inside DWM Inside DWM Mission Provide our customers with reliable high quality water services in a safe respectful responsive and environmentally responsible manner all at value Deliver excellent customer service through a motivated skilled and empowered workforce Ensure professional stewardship of Atlanta s drinking water wastewater stormwater and natural systems Protect and enhance the region s water resources public health and property while promoting sustainability and economic vitality Summary of Operations The Department of Watershed Management is dedicated to providing the highest quality drinking water and wastewater services to residential businesses and wholesale customers at the lowest possible cost while protecting urban waterways conserving natural resources and providing clean safe water for downstream customers It is currently midway into the 4 billion Clean Water Atlanta Program

    Original URL path: http://www.atlantawatershed.org/inside-dwm/ (2016-05-01)
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  • DWM Priorities and goals - City of Atlanta, Watershed Management
    Water Main Replacement Sewer System Evaluation Survey Sewer System Rehabilitation Program Customer Service Download Atlanta Go App Water Sewer Rates Bill Pay Options More locations to serve you Additional Customer Service Locations Late Fee Establish Service Forms Bill Calculator Adjustment Dispute Answers For Customers Small Meter Audit Irrigation Meters Backflow Compliance Grease Management Care and Conserve Care and Conserve Grant Services Home Inside DWM DWM Priorities and Goals DWM Priorities and Goals In advancing its goal of providing safe and sustainable drinking water wastewater and watershed protection services to the community DWM focuses its efforts on four priority areas The strategic plan serves as an overarching plan to these four priority areas and their respective goals Customer Service Deliver the highest quality of service to our customers through improved communications and operations Establish proactive and responsive customer interfaces Implement initiative plan to identify and resolve root causes of complaints Safe Workplace Provide a safe and engaging workplace conduct all activities in a safe manner for the protection of our employees and customers Institutionalize safety protocols to reduce the number and severity of accidents Implement the Security Master Plan Environmental Compliance Assure full compliance with all environmental regulations to protect and

    Original URL path: http://www.atlantawatershed.org/inside-dwm/dwm-priorities-and-goals/ (2016-05-01)
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  • Executive Staff - City of Atlanta, Watershed Management
    Report A Problem Prepare for Emergencies Register As A Vendor Contact You Projects R M Clayton WRC Headworks Improvement Water Supply Program Historic Old Fourth Ward Detention Pond South River Basin Sewer Replacement Project Peachtree Creek Capacity Relief Project Southeast Atlanta Green Infrastructure Water Main Replacement Sewer System Evaluation Survey Sewer System Rehabilitation Program Customer Service Download Atlanta Go App Water Sewer Rates Bill Pay Options More locations to serve

    Original URL path: http://www.atlantawatershed.org/inside-dwm/executive-staff/ (2016-05-01)
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  • Offices - City of Atlanta, Watershed Management
    Vendor Contact You Projects R M Clayton WRC Headworks Improvement Water Supply Program Historic Old Fourth Ward Detention Pond South River Basin Sewer Replacement Project Peachtree Creek Capacity Relief Project Southeast Atlanta Green Infrastructure Water Main Replacement Sewer System Evaluation Survey Sewer System Rehabilitation Program Customer Service Download Atlanta Go App Water Sewer Rates Bill Pay Options More locations to serve you Additional Customer Service Locations Late Fee Establish Service Forms Bill Calculator Adjustment Dispute Answers For Customers Small Meter Audit Irrigation Meters Backflow Compliance Grease Management Care and Conserve Care and Conserve Grant Services Office of the Commissioner Office of Linear Infrastructure Operations Office of Water Treatment and Reclamation Office of Engineering Services Office of Financial Administration Office of Watershed Protection Office of Customer and Business Services Home Inside DWM Offices Offices Mission Provide our customers with reliable high quality water services in a safe respectful responsive and environmentally responsible manner all at value Deliver excellent customer service through a motivated skilled and empowered workforce Ensure professional stewardship of Atlanta s drinking water wastewater stormwater and natural systems Protect and enhance the region s water resources public health and property while promoting sustainability and economic vitality Summary of Operations

    Original URL path: http://www.atlantawatershed.org/inside-dwm/offices/ (2016-05-01)
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  • History - City of Atlanta, Watershed Management
    systems As part of this operation DWM manages one of the largest water capital improvement programs in the country at an estimated cost of approximately 4 billion In addition the wastewater component of the capital program is largely controlled by two Federal Consent Decrees that have perhaps the most stringent and demanding schedule and performance requirements in the country These Consent Decrees were ordered by the Federal Court in 1998 and 1999 to compel the City of Atlanta to address the conditions of the wastewater system that had been significantly underfunded and seriously under maintained for decades Watershed Management completed all construction for the first Consent Decree in 2008 in what was termed by the Federal judge a remarkable accomplishment In 2003 the Department resumed operational control of drinking water system that had been outsourced in 1998 This system was in a similar operational condition and subject to two State Consent Orders These systems are essential to the public health and safety of the residents of the City as well as the economic stability of the City Region and State Both systems were in a state of significant disrepair and potential failure Since 2002 DWM has made significant improvements in both the physical state and performance of the water utilities Under a detailed Strategic Plan focused on continuous improvement the program moved from no financial plan for the 4 billion capital program to a detailed plan with successful implementation of rate increases a dedicated municipal sales tax bond issues improved budgeting processes and effective costcontrols The capital program has eliminated over 400 million gallons per year of sewer spills from local streams and rivers while compliance has avoided millions of dollars in fines and a sewer connection moratorium The avoidance of the moratorium allowed continued development with a 19 billion

    Original URL path: http://www.atlantawatershed.org/inside-dwm/history/ (2016-05-01)
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  • Better Building Challenge - City of Atlanta, Watershed Management
    River Basin Sewer Replacement Project Peachtree Creek Capacity Relief Project Southeast Atlanta Green Infrastructure Water Main Replacement Sewer System Evaluation Survey Sewer System Rehabilitation Program Customer Service Download Atlanta Go App Water Sewer Rates Bill Pay Options More locations to serve you Additional Customer Service Locations Late Fee Establish Service Forms Bill Calculator Adjustment Dispute Answers For Customers Small Meter Audit Irrigation Meters Backflow Compliance Grease Management Care and Conserve

    Original URL path: http://www.atlantawatershed.org/inside-dwm/better-building-challenge/ (2016-05-01)
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  • How Do I... - City of Atlanta, Watershed Management
    End My Service Get Rate Information Purchase A Water Meter Get A Senior Citizen Discount Report A Problem Prepare for Emergencies Register As A Vendor Contact You Projects R M Clayton WRC Headworks Improvement Water Supply Program Historic Old Fourth Ward Detention Pond South River Basin Sewer Replacement Project Peachtree Creek Capacity Relief Project Southeast Atlanta Green Infrastructure Water Main Replacement Sewer System Evaluation Survey Sewer System Rehabilitation Program Customer Service Download Atlanta Go App Water Sewer Rates Bill Pay Options More locations to serve you Additional Customer Service Locations Late Fee Establish Service Forms Bill Calculator Adjustment Dispute Answers For Customers Small Meter Audit Irrigation Meters Backflow Compliance Grease Management Care and Conserve Care and Conserve Grant Services Find A Payment Location Adjust Dispute Appeal My Bill Start My Service End My Service Get Rate Information Purchase A Water Meter Get A Senior Citizen Discount Report A Problem Prepare for Emergencies Register As A Vendor Contact You Home How Do I How Do I The City of Atlanta is committed to providing quality customer service that exceeds the Public s expectations for timely and effective delivery of City services In the Department of Watershed Management we will fulfill that

    Original URL path: http://www.atlantawatershed.org/how-do-i/ (2016-05-01)
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