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  • Find A Payment Location - City of Atlanta, Watershed Management
    Creek Capacity Relief Project Southeast Atlanta Green Infrastructure Water Main Replacement Sewer System Evaluation Survey Sewer System Rehabilitation Program Customer Service Download Atlanta Go App Water Sewer Rates Bill Pay Options More locations to serve you Additional Customer Service Locations Late Fee Establish Service Forms Bill Calculator Adjustment Dispute Answers For Customers Small Meter Audit Irrigation Meters Backflow Compliance Grease Management Care and Conserve Care and Conserve Grant Services Home

    Original URL path: http://www.atlantawatershed.org/how-do-i/find-a-payment-location/ (2016-05-01)
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  • Appeal My Bill - City of Atlanta, Watershed Management
    form can be faxed or mailed to City of Atlanta Department of Watershed Management Dispute Resolutions 72 Marietta St NW Atlanta GA 30303 Fax 404 658 6737 The City does not adjust bills based on toilet leaks unless the customer has a hearing impairment The customer must present a medical form indicating such impairment along with the Water Service Adjustment Request form before his her bill will be adjusted for a toilet leak If you believe your bill is incorrect there are a few steps you can take First you can discuss your concerns by calling the DWM Customer Service Call Center at 404 546 0311 Monday Friday from 7 AM 6 PM The Customer Service Representative will indicate how much you should pay while your dispute is being handled and will tell you approximately when you will be contacted with the results of the investigation Or you can fax or mail a letter to City of Atlanta Department of Watershed Management Dispute Resolutions 72 Marietta St NW Atlanta GA 30303 Fax 404 658 6737 When you contact us please be sure to provide the following information Your name printed Account number The address of the property where water and sewer service charges were incurred Your mailing address if it is different from the address where we provide your water and sewer services A telephone number where you can be reached between the hours of 8 AM and 5 PM Monday through Friday A brief summary of why you believe the current charges are incorrect along with any supporting materials or documentation that could help us to resolve the issue If you are not satisfied with the Department s response to your dispute or your adjustment request you can file an appeal to the City of Atlanta Water and Sewer

    Original URL path: http://www.atlantawatershed.org/how-do-i/appeal-my-bill/ (2016-05-01)
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  • Start My Service - City of Atlanta, Watershed Management
    Relief Project Southeast Atlanta Green Infrastructure Water Main Replacement Sewer System Evaluation Survey Sewer System Rehabilitation Program Customer Service Download Atlanta Go App Water Sewer Rates Bill Pay Options More locations to serve you Additional Customer Service Locations Late Fee Establish Service Forms Bill Calculator Adjustment Dispute Answers For Customers Small Meter Audit Irrigation Meters Backflow Compliance Grease Management Care and Conserve Care and Conserve Grant Services Home How Do I Start My Service Start My Service Welcome The Atlanta Department of Watershed Management is pleased to provide you with water and sewer service for your home or business Please read the following guidelines for establishing new service To download the start new water and sewer service form click here If you have any questions about these guidelines please call our Customer Service line at 404 546 0311 Rental Customers Please apply in person at City Hall 55 Trinity Avenue SW Suite 1650 Atlanta GA 30335 The following items are required A notarized lease agreement A required deposit of 80 varies depending upon meter size and an account establishment fee of 15 A valid Government issued ID A completed application for water sewer service form Property Owners If you have

    Original URL path: http://www.atlantawatershed.org/how-do-i/start-my-service/ (2016-05-01)
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  • End My Service - City of Atlanta, Watershed Management
    Headworks Improvement Water Supply Program Historic Old Fourth Ward Detention Pond South River Basin Sewer Replacement Project Peachtree Creek Capacity Relief Project Southeast Atlanta Green Infrastructure Water Main Replacement Sewer System Evaluation Survey Sewer System Rehabilitation Program Customer Service Download Atlanta Go App Water Sewer Rates Bill Pay Options More locations to serve you Additional Customer Service Locations Late Fee Establish Service Forms Bill Calculator Adjustment Dispute Answers For Customers

    Original URL path: http://www.atlantawatershed.org/how-do-i/end-my-service/ (2016-05-01)
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  • Get Rate Information - City of Atlanta, Watershed Management
    Adjustment Dispute Answers For Customers Small Meter Audit Irrigation Meters Backflow Compliance Grease Management Care and Conserve Care and Conserve Grant Services Home How Do I Get Rate Information Get Rate Information Atlanta s rates have increased over the past decade to help pay for the 4 billion Clean Water Atlanta Program a federally mandated overhaul of the City s aging and deteriorated sewer systems The rates are tiered to reward conservation The work the City has completed under the Clean Water Atlanta Program has dramatically reduced sewer overflows that used to plague the Chattahoochee and South river and their tributaries Sewer overflows have been reduced by 70 percent in number and 97 percent by volume Atlanta s efforts to comply with the requirements of the federal mandates have been termed remarkable by Federal District Court Judge Thomas Thrash who oversees the implementation of the consent decrees Some facts about water sewer rates Water sewer rates are based on the amount of water you use Water use is measured in CCF 100 cubic feet 1 CCF about 749 gallons of water So if you use four CCF you are using 4x749 or 2 996 gallons of water every month Please refer to our Bill Calculator for the total amount that would have to be paid Atlanta and other local water service providers have adopted a conservation based rate structure as a financial incentive to encourage customers to use less water Per CCF rates increase with usage customers pay one rate for the first three CCF a higher rate for the next three and the highest rate for everything else The average Atlanta family uses eight CCF 6 000 gallons per month Again refer to our Bill Calculator for the total amount that would have to be paid The sewer portion

    Original URL path: http://www.atlantawatershed.org/how-do-i/get-rate-information/ (2016-05-01)
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  • Purchase A Water Meter - City of Atlanta, Watershed Management
    The City accepts cash checks personal or business credit debit cards Visa and MasterCard and money orders Applications are processed and approved between 30 and 90 days Be sure to allow yourself adequate time so that service is available when needed Fire service purchase inside the city limits As with new meters all fire service must be purchased at City Hall 55 Trinity Avenue S W Suite 1600 Fire service for new construction will require a building permit Two 2 sets of utility drawings will be needed A right of way repair fee is required in addition to the fire service fee Separate payments will be needed for these fees When the fire service will be feeding hydrants a detector check not to be confused with a backflow prevention device will be required All backflow prevention devices must be installed in a separate vault The Department recommends that plans be reviewed prior to purchase Boring and casing may be needed for properties located across the street from the water mains In this case the City will perform an on site inspection that must be completed before the fire service can be purchased The City accepts cash checks personal or business credit debit cards Visa and MasterCard and money orders Installation time is typically between 30 and 90 days Be sure to allow yourself adequate time so that service is available when needed Fire service purchase outside city limits As with new meters all fire service must be purchased at City Hall 55 Trinity Avenue S W Suite 1600 A copy of the building permit and sewer or septic tank permit and two 2 sets of utility drawings must be submitted with the applications tissue copies Boring and casing may be needed for properties located across the street from the water mains In this case the City will perform an on site inspection that must be completed before the fire service can be purchased We accept cash checks personal or business credit debit cards Visa and MasterCard and money orders Installation time is typically between 30 and 90 days Be sure to allow yourself adequate time so that service is available when needed Irrigation meter purchases inside the city limits All irrigation meters must be purchased at City Hall 55 Trinity Avenue S W Suite 1650 Purchasers must have a numerical street address street islands found in subdivisions may not be serviced without a numbered address Purchasers who are not the property owners must have a notarized letter from the owner in order to purchase an irrigation meter When purchasing the meter inside the city a right of way fee is required and payable to the Department of Public Works Separate payments will be needed for these fees The City accepts cash checks personal or business credit debit cards Visa and MasterCard and money orders Installation time is between 30 and 90 days Be sure to allow yourself adequate time so that service is available when needed Irrigation meter purchases outside

    Original URL path: http://www.atlantawatershed.org/how-do-i/purchase-a-water-meter/ (2016-05-01)
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  • Get A Senior Citizen Discount - City of Atlanta, Watershed Management
    Supply Program Historic Old Fourth Ward Detention Pond South River Basin Sewer Replacement Project Peachtree Creek Capacity Relief Project Southeast Atlanta Green Infrastructure Water Main Replacement Sewer System Evaluation Survey Sewer System Rehabilitation Program Customer Service Download Atlanta Go App Water Sewer Rates Bill Pay Options More locations to serve you Additional Customer Service Locations Late Fee Establish Service Forms Bill Calculator Adjustment Dispute Answers For Customers Small Meter Audit Irrigation Meters Backflow Compliance Grease Management Care and Conserve Care and Conserve Grant Services Home How Do I Get A Senior Citizen Discount Get A Senior Citizen Discount Senior Citizens may be eligible for a 30 discount on water and sewer bills Eligibility requirements You are 65 years or older You must provide a birth certificate driver s license or other valid Georgia ID You have a maximum household income of 25 000 or less You must provide proof of income such as previous or current year Federal Income Tax Form 1040 or 1099 You are the primary titleholder or leaseholder on the property subject to the bill You must provide proof of residency such as a warranty deed or lease agreement You must be a City of Atlanta water

    Original URL path: http://www.atlantawatershed.org/how-do-i/get-a-senior-citizen-discount/ (2016-05-01)
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  • Report A Problem - City of Atlanta, Watershed Management
    Problem Leaks Main Breaks and Sewer Spills Atlanta s water and sewer infrastructure is old The City is working to overhaul the systems but leaks in both water and sewer lines are still a problem If you see a leak please report it If the leak runs clear and smells like chlorine it is likely a leak in the water system To report a water system leak please call 404 546 0311 Leaks in the water system can be At hydrants At meters In distribution lines from the meter to the house repairs are the homeowner s responsibility In distribution lines from the main to the meter repairs are the City s responsibility In transmission lines repairs in general are the City s responsibility If a leak is cloudy and smells like sewage or stormwater it is likely a leak in the sewer system To report a sewer system leak please call 404 546 0311 Leaks in the sewer system can be In pipes from the house to the main In transmission lines Low Water Pressure Inside Your Home Low water pressure may be the result of problems with your plumbing system or it may result from a problem in the pipeline serving your area If you have low water pressure often you may have debris in your pipes water supply and other valves may not be open or you may have leaks To address low pressure problems inside your home you should call a plumber and have your system checked A sudden drop in water pressure may result from a water main leak or pump station malfunction Typically several homes in an area will be affected If this occurs DWM crews will be needed to fix the problem To report a system related low water pressure problem contact Customer

    Original URL path: http://www.atlantawatershed.org/how-do-i/report-a-problem/ (2016-05-01)
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