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  • BabsonKnowledge.org: Knowledge Work, Management & Productivity with Tom Davenport & Larry Prusak
    on the subject of knowledge populism of which evidence is all around us Like political populism which flourished in the US mid west at the turn of the 20th century the knowledge populism we see is surely a tricky subject containing elements both malignant and glorious It is a natural outgrowth of the world wide democratization of knowledge and information that is roiling our world in so many ways In doing some reading for this subject for a dual talk Tom Davenport and I are doing later in the month I found some books for you all worth commenting on The first is Infotopia by Cass Sunstein who is a law school professor in Chicago and is also what I d call a public intellectual i e someone willing to talk on subjects outside the technical details of their field someone actually worth listening to This book is quite good it s short interesting and with a real knowledge perspective Its main theme is the need for deliberation space and time to deliberate Sunstein is particularly interested in how many users using the web have the potential to create valuable new knowledge Another interesting tome is by Yochai Benkler yet another law school guy this one at Yale what s with these guys This book is called The Wealth of Networks and is sub titled How Social Production transforms markets and freedom I m not at all sure about the power of his argument concerning freedom but his arguments about social production are cogent and interesting if a bit dry and based on neo classic economics which is tidy but not real The book like Sunstein s is well written and is also really about knowledge We are winning the race fellow knowledge practitioners To butress this last point take a look at a World Bank report released just a few months back called Where is the wealth of Nations Measuring Capital for the 21st Century While the bank researchers still conflate knowledge with human capital at least they now acknowledge it as a powerful source of intangible wealth We have come quite a ways in this regard Take a look at any economic reckoning of wealth just a few decades ago and there was no mention of any intangibles whatsoever Now if we can only get accountants and finance people to see the light They will if they have Baruch Lev as a professor but he can t teach everybody Posted by Larry Prusak at 10 28 PM Permalink TrackBacks 0 June 06 2006 Attention Bloggers I haven t written a blog entry in a while but apparently a lot of people have I heard in a presentation today that there are as of May 30th 2006 28 592 813 blogs and 43 109 new blogs in the last 24 hours Hmmmm One could argue that this is too many As I pointed out in my first entry for the Babson Knowledge blog the key issue is the imbalance

    Original URL path: http://www.babsonknowledge.org/ (2016-04-07)
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  • BABSONKNOWLEDGE.ORG: Red Auerbach, Communications Guru
    a 2004 USA Today interview quoted in the New York Times obituary for Auerbach Bill Russell said Red had the greatest of ears After he talked to a player four times he knew how to communicate with him In other words communication has as much to do with listening as talking Auerbach himself once said It s not what you say it s what they hear putting his finger on what I think is the essential truth about communication It only works when you understand the person you re talking with and shape your words and manner to how he hears that is to how he thinks what he cares about what he needs And the only way to understand those things is to listen and observe You can t communicate well if all you do is talk Posted by Don Cohen on October 31 2006 10 30 AM Permalink Trackback Pings TrackBack URL for this entry http www babsonknowledge org cgi bin mt mtb cgi 39 June 2007 Sun Mon Tue Wed Thu Fri Sat 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

    Original URL path: http://www.babsonknowledge.org/2006/10/red_auerbach_communications_gu.htm (2016-04-07)
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  • BABSONKNOWLEDGE.ORG: Webcast: Competing on Analytics
    the same challenges faced by the early adopters finding and retaining qualified staff aligning with shifting business priorities and satisfying the seemingly endless demand for analysis for example What you will learn What data driven marketing is and isn t How marketing visionaries are using analytics for competitive advantage What specific tactics these early adopters believe are essential to their success and what they d do differently next time How you can personally succeed as a marketer during these tumultuous times Who Should Attend Business to business and business to consumer marketers at all levels up to and including CMO s and Vice Presidents of Marketing Information technology professionals particularly those in fields involving collaboration with marketing colleagues As some of you may have noticed I ve been rather busy This webcast is a good way to catch up I hope to see you there Register Posted by Tom Davenport on October 19 2006 12 14 AM Permalink Trackback Pings TrackBack URL for this entry http www babsonknowledge org cgi bin mt mtb cgi 38 June 2007 Sun Mon Tue Wed Thu Fri Sat 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16

    Original URL path: http://www.babsonknowledge.org/2006/10/webcast_competing_on_analytics.htm (2016-04-07)
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  • BABSONKNOWLEDGE.ORG: One Way to Stifle Creativity
    way at the company Although he didn t say so I think he was also uncomfortable about casting disobedience in a positive light I think the fiction he wanted to maintain that all decisions are carefully deliberated at the top and carried out by those below that nothing happens by accident is a damaging one To the extent that leaders tend to believe it it stops them from seeking and learning from the innovative ideas and practices that bubble up in odd corners of their organizations To the extent that they present themselves as the sole source of company wisdom they stifle the creativity of the people who work for them Why bother if leaders won t listen and then take credit for ideas that survive in spite of their opposition By way of contrast I think of a story from the early days of Hewlett Packard David Packard responded to an engineer who had disregarded an order to stop working on technology that turned into a successful product by calling a meeting of engineers and presenting him with a medal for extraordinary contempt and defiance beyond the normal call of engineering duty Posted by Don Cohen on October 3 2006 03 26 PM Permalink Trackback Pings TrackBack URL for this entry http www babsonknowledge org cgi bin mt mtb cgi 37 Comments Good point Don Great H P story http learningvoyager blogspot com 2006 10 disobedience html How do we in leadership development and OD help build organizational cultures that do not stifle bootlegging skunk works and other forms of healthy contempt and defiance Terry Posted by Terrence Seamon October 4 2006 12 02 PM Post a comment If you haven t left a comment here before you may need to be approved by the site owner before your

    Original URL path: http://www.babsonknowledge.org/2006/10/one_way_to_stifle_creativity.htm (2016-04-07)
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  • BABSONKNOWLEDGE.ORG: The Rising Tide of Knowledge Populism
    subjects outside the technical details of their field someone actually worth listening to This book is quite good it s short interesting and with a real knowledge perspective Its main theme is the need for deliberation space and time to deliberate Sunstein is particularly interested in how many users using the web have the potential to create valuable new knowledge Another interesting tome is by Yochai Benkler yet another law school guy this one at Yale what s with these guys This book is called The Wealth of Networks and is sub titled How Social Production transforms markets and freedom I m not at all sure about the power of his argument concerning freedom but his arguments about social production are cogent and interesting if a bit dry and based on neo classic economics which is tidy but not real The book like Sunstein s is well written and is also really about knowledge We are winning the race fellow knowledge practitioners To butress this last point take a look at a World Bank report released just a few months back called Where is the wealth of Nations Measuring Capital for the 21st Century While the bank researchers still conflate knowledge with human capital at least they now acknowledge it as a powerful source of intangible wealth We have come quite a ways in this regard Take a look at any economic reckoning of wealth just a few decades ago and there was no mention of any intangibles whatsoever Now if we can only get accountants and finance people to see the light They will if they have Baruch Lev as a professor but he can t teach everybody Posted by Larry Prusak on October 2 2006 10 28 PM Permalink Trackback Pings TrackBack URL for this entry http www

    Original URL path: http://www.babsonknowledge.org/2006/10/the_rising_tide_of_knowledge_p.htm (2016-04-07)
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  • BABSONKNOWLEDGE.ORG: The Babson Knowledge Blog
    s the point of writing them And if they do get attention it may be for the wrong reasons Most organizations get very nervous about having employees blog about company strategies products or services However I was intrigued by something that Bill Ives a former Accenture colleague knowledge management devotee and big blogger said to me recently He pointed out that it doesn t really matter whether anyone reads your blog or not He views it as a device for personal knowledge management a way to keep track of ideas that you d like to follow up on or return to at some point And if someone else is interested so much the better Blogs also don t have to go outside the company As I write this entry I am flying from Australia back to Boston Sitting next to me is the CEO of an advertising agency He said that his company uses intranet blogs for internal information sharing Experts in some aspect of their business say search engine optimization are expected to write blogs on what they know and what they learn His company is distributed around the world and intranet blogs have been an effective way to transfer knowledge By the way his company bans individual employee blogs We re going to see whether we can do a case study on this company s approach Let us know if you like this blog or if you d like to contribute something We ll also try to let you know about other knowledge oriented blogs that might be worth perusing See you in the blogosphere Posted by Tom Davenport on September 28 2005 01 15 PM Permalink Trackback Pings TrackBack URL for this entry http www babsonknowledge org cgi bin mt mtb cgi 2 Listed below are links

    Original URL path: http://www.babsonknowledge.org/2005/09/the_babson_knowledge_blog.htm (2016-04-07)
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  • BABSONKNOWLEDGE.ORG: Attention Bloggers!
    of course we ve been hearing for a number of years that such machine learning will improve our lives Thus far and for the foreseeable future we re going to have to help our computers with some personal interventions In particular we re going to have to get better at specifying what information we care about Most of us are pretty haphazard about what information we need and want to see We click mindlessly through the blogosphere We read whatever free magazines publishers are willing to send us We read whatever emails appear in our inboxes or on our Blackberry screens One prominent GE executive admitted to me without much sheepishness that the only articles he reads are those that other people attach to his email messages This is not a well designed personal information environment Someday it will all be better I ll be able to say to a computer something like the following I like and want to read hear view content about the Boston Red Sox analytical competition attempts to improve the performance of knowledge work case studies about knowledge management process management initiatives that employ IT Julie Bowen a somewhat obscure but lovely actress and so forth I don t want to receive stuff about dining hall schedules at Babson College regular meetings that I have never attended in the past marketing messages from IT vendors movies that are badly reviewed hockey Britney Spears and so forth Of course it s the and so forth that kills us We know some things we definitely like and don t like but we re always afraid that we re missing something important and we re afraid to rule out sources and topics because there just might be something valuable there I m hoping that technology will help us

    Original URL path: http://www.babsonknowledge.org/2006/06/attention_bloggers.htm (2016-04-07)
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  • BABSONKNOWLEDGE.ORG: A Storytelling Story
    dealt with particular missions The True Story Behind the Mars Pathfinder Success with more general learning from experience How Spacecraft Fail and with the organization itself Jet Propulsion Laboratory The Early Years What do people get from these stories Some pick up bits of wisdom they can apply to their own work do s and don t s of planning and design maybe a technical insight that helps solve a problem Some are inspired by stories of success Most gain a greater sense of connection with the organization because they hear about what colleagues have been doing because the stories express values and aims that tellers and listeners share and because they are participating in a communal experience I believe building trust and relationships is a more important effect of organizational storytelling than knowledge transfer Knowledge managers seldom talk about what stories do for their tellers In fact the benefits of telling a story can be profound Shaping stories helps people make sense of experiences they ve had Telling them to a receptive audience not only provides heartening evidence that colleagues find your work interesting and valuable it remind the tellers how much they care about what they do Describing her scientist and engineer storytellers Bailey says They don t even know how passionate they are about their work until they start talking about it The person who learns most from the story is often the one who tells it Posted by Don Cohen on May 22 2006 12 35 PM Permalink Trackback Pings TrackBack URL for this entry http www babsonknowledge org cgi bin mt mtb cgi 34 June 2007 Sun Mon Tue Wed Thu Fri Sat 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22

    Original URL path: http://www.babsonknowledge.org/2006/05/a_storytelling_story.htm (2016-04-07)
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