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  • Columbus Water Works
    It can best be pictured as a bowl if drops of water land at any point along the inside of the bowl they w ill flow down to the water in the bottom of the bowl It s important to understand how streams creeks and other tributaries drain into the main body of water since each one can impact the water quality of the main water body When that water body is used as a community s drinking water source protecting it depends on managing these impacts CWW undertook the watershed assessment using what is called the total maximum daily load TMDL process This is a process that calculates the amount of pollution load impacts to water quality a given watershed can safely handle without compromising the environment CWW has submitted its assessment to the U S Environmental Protection Agency NPDES is one of the criteria regulators use in granting wastewater effluent discharge permits to utilities By getting the watershed assessment completed well in advance of the deadline CWW can work on implementing the process and involving the community in it CWW s leaders also expect that it will produce processes that can be used to benefit utilities nationwide in

    Original URL path: http://www.cwwga.org/plaintext/departments/watershedprotection.aspx (2016-05-01)
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  • Columbus Water Works
    Information Technology Communications Security and Safety Reports Fort Benning Contact Us Social Media Blog Loading Source Water Protection Because the Chattahoochee River is a major drinking water source not just for Columbus but also for cities in Alabama protecting it is of critical interest to Columbus Water Works It s important for CWW to know whether or not the river has been impacted so that it can continue to provide residents with safe reliable drinking water That s why CWW was one of the first utilities in the state to undertake a comprehensive source water study Through this effort CWW now knows all the sources of wastes in all of the streams and tributaries that feed into the river The next step is to tie the sources into CWW s information system to help create a real time notification system for all the entities that rely on the river should its quality be compromised Environmental Compliance Industrial Pretreatment Program Fats Oil Grease Backflow Prevention Watershed Protection Source Water Protection Water Conservation CALL BEFORE YOU DIG Whether you are planning to do it yourself or hire a professional smart digging means calling 811 before each job learn more EDUCATIONAL RESOURCES Play

    Original URL path: http://www.cwwga.org/plaintext/departments/sourcewaterprotection.aspx (2016-05-01)
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  • Columbus Water Works
    response strategies during specified levels of declared drought that may limit or restrict some of the outdoor water uses discussed below The Drought Management rules are available here On June 2 2010 the Georgia Water Stewardship Act went into effect It allows daily outdoor watering for purposes of planting growing managing or maintaining ground cover trees shrubs or other plants only between the hours of 4 p m and 10 a m by anyone whose water is supplied by a water system permitted by the Environmental Protection Division The following outdoor water uses also are allowed daily at any time of the day by anyone Commercial agricultural operations as defined in Code Section 1 3 3 Capture and reuse of cooling system condensate or storm water in compliance with applicable local ordinances and state guidelines Reuse of gray water in compliance with Code Section 31 3 5 2 and applicable local board of health regulations adopted pursuant thereto Use of reclaimed waste water by a designated user from a system permitted by the Environmental Protection Division to provide reclaimed waste water Irrigation of personal food gardens Irrigation of new and replanted plant seed or turf in landscapes golf courses or sports turf fields during installation and for a period of 30 days immediately following the date of installation Drip irrigation or irrigation using soaker hoses Hand watering with a hose with automatic cutoff or handheld container Use of water withdrawn from private water wells or surface water by an owner or operator of property if such well or surface water is on said property Irrigation of horticultural crops held for sale resale or installation Irrigation of athletic fields golf courses or public turf grass recreational areas Installation maintenance or calibration of irrigation systems or Hydroseeding Outdoor water use for any

    Original URL path: http://www.cwwga.org/plaintext/departments/waterconservation.aspx (2016-05-01)
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  • Columbus Water Works
    element at Columbus Water Works CWW for managing infrastructure to maintain and improve water and wastewater service to the residents and businesses of Muscogee County and the surrounding communities Management of this infrastructure occurs in an ever changing environment of community needs regulatory demands economic development and increasing knowledge of issues affecting public health and safety Compounding these dynamic influences are the challenges of providing exceptional water and wastewater service through system components that are reaching the end of their design and structural service lives How will CWW respond in this environment and keep community support customer service regulatory compliance fiscal soundness and motivated employees at high levels of performance By looking clearly at the future and addressing the problems it faces and instituting appropriate solutions In evaluating future needs and future requirements the Columbus Water Works relies on a facilities master plan This plan is updated on approximately a five year cycle but looks at projections over a 25 year window This planning allows for growth in the system and required modification due to a changing regulatory environment For a detailed list of the CIP projects please click here Engineering Projects Development Specifications Rates and Fees Open Bids CALL

    Original URL path: http://www.cwwga.org/plaintext/departments/projects.aspx (2016-05-01)
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  • Columbus Water Works
    activities as well as construction and final acceptance activities for successful acceptance of the water system by Columbus Water Works Engineer submits two full sets of construction drawings for preliminary water and sewer review CWW reviews drawings marks any comments on both sets and returns one Engineer review CWW comments and revise drawings accordingly Engineer returns five transposed drawings three full sets plus two additional utility plan sheets for review and approval If correct CWW reviews stamps and sends back an approved set of drawings with approval letter Letter includes applicable fees and pre qualified contractor contact information At the pre construction conference the CWW inspector will give the contractor an approved set of plans and go over the CWW approved plans discuss the dates of construction agree on initial washout location and review anticipated procedures One copy of the CWW stamped approved plans shall be maintained on site by the contractor at all times Contractor notifies CWW inspector 48 hours before construction begins on water and or sewer CWW Inspector inspects and approves all stockpiled materials prior to construction To coordinate flushing and all required testing of the new water line and to schedule the sewer final inspection call the CWW inspector and give at least 48 hour notice Owner developer submits as built drawings in CWW coordinate system which is NAD 1983 State Plane Georgia West U S feet and North American Vertical datum of 1988 NAVD88 Provide 5 water and or 3 sewer in sheet size 22 X 34 to CWW Also provide one AutoCAD digital disk copy in one of the following formats dwg or dxf files ESRI GIS shape files and ESRI GIS Geodatabase See Specification s for design of water or sewer for more detailed requirements CWW final acceptance letter will be sent out

    Original URL path: http://www.cwwga.org/plaintext/departments/development.aspx (2016-05-01)
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  • Columbus Water Works
    to measure our customers perception of our performance There are over 100 questions which cover 1 Water Quality 2 Customer Service 3 Information 4 Reliability and 5 Value Price All factors are analyzed and an overall satisfaction level is determined and expressed as a customer satisfaction index CSI number on a scale of 0 to 1000 The survey results are used to identify issues that may need to be addressed and the CSI is a performance benchmark that is tracked monthly Survey data is also analyzed on a quarterly schedule to reduce the margin of error and confirm significant issues with the results of the study provided to senior staff and strategy team members Another method to understanding our customer and stakeholder perceptions and expectations is achieved through conducting stakeholder interviews The responses comments and feedback gathered as a result of the interviews help CWW better understand our strengths weaknesses and opportunities for improvement Our strategic plan is impacted by key CWW stakeholders opinions suggestions and recommendations for improvement Information gathered from the interviews is beneficial in our strategic planning efforts for FY 2013 and beyond In addition to the face to face stakeholder interviews in early 2015 CWW also conducted an online survey of selected community leaders Responses from the online survey were analyzed as part of an aggregate summary and used as a part of CWW s strategic planning process Bill inserts in conjunction with public service announcements are also venues we use to communicate with our customers Topics are determined by reviewing the strategic plan and analyzing the results of the customer satisfaction survey Another method by which CWW measures customer satisfaction is by tallying results from our Door Hanger Program When service work is performed at a residence or on a street that affects a residence

    Original URL path: http://www.cwwga.org/plaintext/departments/enhancecustomersatisfaction.aspx (2016-05-01)
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  • Columbus Water Works
    employee As a member of the CWW family each employee represents the company as a reliable and trusted water provider Whenever CWW team members interact with a customer they promote goodwill with the general public which creates community relationships and may lead to future partnerships and regional opportunities This strategic initiative is supported by CWW s positive and proactive relationship with the Greater Columbus Chamber of Commerce the Valley Partnership Initiative the United Way of the Chattahoochee Valley Fort Benning Harris County and many other community and civic organizations In addition to strategically preparing to respond to opportunities to expand our regional water service CWW wants to be recognized as a trusted source on water issues CWW is actively involved in numerous state regional and national industry organizations and our team members are often solicited to provide local and industry presentations on our best practices in areas of operational innovation technology asset management workforce initiatives and strategic planning As an organization we encourage and support our employees in their efforts to become more knowledgeable about all of CWW s operations and become more involved in community organizations and activities The information that each team member learns and shares about their

    Original URL path: http://www.cwwga.org/plaintext/departments/strengthenregionalpotential.aspx (2016-05-01)
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  • Columbus Water Works
    Reports Fort Benning Contact Us Social Media Blog Loading Strategy Team 3 Leverage Information Technology The ability of Columbus Water Works to leverage information technology has helped us as an organization to become more efficient and effective in providing water and wastewater services to our customers Implementation of information technology systems for our Water Quality Monitoring Department LIMS Laboratory Information Management System Accounting and Billing LAWSON Customer Service e TAP electronic Transaction and Payment system Wastewater Treatment Plant SCADA Supervisory Control and Data Acquisition system Engineering GIS Geographical Information System Managed Maintenance MAXIMO work order system and Field Services GPS Global Positioning System have created avenues for CWW to deliver our water treat our wastewater and manage our programs in a fiscally responsible and efficient manner Our Information Services Department is directly responsible for maintaining our technology infrastructure which is critical in internal and external communications ensuring our business continuity and allowing us to exceed our customers expectations Strategic Planning Enhance Customer Satisfaction Strengthen Regional Partnerships Leverage Information Technology Optimize Infrastructure Performance Develop Sustainable Workforce Maintain Financial Stability CALL BEFORE YOU DIG Whether you are planning to do it yourself or hire a professional smart digging means calling 811 before

    Original URL path: http://www.cwwga.org/plaintext/departments/leverageinformationtechnology.aspx (2016-05-01)
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