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  • Community Participation | East Valley Water District, CA - Official Website
    and more information on the proposed increases and structure are available for review at the EVWD office by calling 909 889 9501 or here on our website www eastvalley org rates Write If you are a property owner who receives water service from EVWD you have the right to file a formal written protest These written comments may be mailed or delivered in person to East Valley Water District Attention District Clerk 31111 Greenspot Road Highland CA 92346 prior to the public hearing Protests must specify the rate or charge being protested and must include your name parcel number and or service address and your signature Email protests do not count in the formal tally Join the Discussion EVWD will be participating in meetings and events throughout the service area to answer questions and receive customer feedback Our goal make sure our customers are informed about the proposed changes If you would like to host a Budget Based Rates presentation please contact the Public Affairs Department at 909 889 9501 Title Notify Me Search Facebook Twitter Google Pinterest Delicious Stumble Upon Blogger LinkedIn Windows Live Home My Account Printer Friendly Email Page Contact Us RSS Site Map Translate Page Notifications

    Original URL path: http://www.eastvalley.org/305/Community-Participation (2016-04-29)
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  • Variances | East Valley Water District, CA - Official Website
    needs larger number of people in a household and other unique circumstances To request a water budget assumption adjustment or submit for a special circumstance allowance access the variance request form below or contact Customer Service Residential Indoor Variance Request Form Outdoor Variance Request Form If you have a variance included in your water budget it will be listed on your water bill EVWD s Leak Credit Program Will Help Fix Leaks and Adjust Bills In addition to wasting precious resources water leaks can result in unexpected high bills EVWD s proposed water budget rate structure enables the District to work with customers that have taken steps to repair large water leaks With the proposed Leak Credit Program customers that discover a leak and repair it could call Customer Service or submit a Leak Credit Adjustment Form to apply for an account credit In order to reward efficient water use this leak variance policy would provide billing credits for addressing this common source of water waste Forms maybe submitted by Email Fax 909 888 6741 Mail East Valley Water District Attn Customer Service 31111 Greenspot Rd Highland CA 92346 Title Notify Me Search Facebook Twitter Google Pinterest Delicious Stumble Upon

    Original URL path: http://www.eastvalley.org/306/Variances (2016-04-29)
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  • Service Rules & Regulations | East Valley Water District, CA - Official Website
    regulations resolutions and ordinances or a dispute regarding the accuracy of a bill for water service or other charges for any reason whatsoever the customer has the right to meet with the financial officer or general manager to discuss the dispute and present any evidence the customer has to support their position 11 02 Arrangement of Meeting To arrange such a meeting the customer shall contact the district office either in writing or by telephone during normal business hours 11 03 Presentation of Evidence The customer may be accompanied by a friend attorney or other representative to meet with the financial officer or general manager and may present any evidence they may have to support their position 11 04 Unresolved Disputes If the customer is unable to resolve his dispute with the financial officer or general manager he may submit the complaint in writing along with a full and detailed explanation to the Board of Directors for resolution 11 05 Appearance Before the Board of Directors The customer may appear before the Board of Directors at the next regularly scheduled board meeting by notifying the district secretary prior to the board meeting either by telephone or in writing of the date he wishes to attend and what the dispute regards The customer may then present the complaint and any evidence in support of his position and ask for a decision by the board 11 06 Delays on Action The board shall act promptly to resolve the dispute but may delay a resolution of the dispute to the time of its next regular meeting in order to investigate the dispute or receive special reports related to the dispute 11 07 Further Delays Any further delays must be freely and willingly agreed to by the customer 11 08 Decision of the Board The decisions of the Board of Directors shall be final Should the board not render a decision within 60 days of application to the board this failure to act shall be deemed a denial of the requested action unless both parties have agreed to extend the resolution period 11 09 Discontinuance of Service No water or other service shall be discontinued pending the final resolution of a dispute 11 10 Adjustment for Fast Meter Errors If a meter tested at the request of a customer is found to be more than 5 fast the excess charges for the time service was rendered the customer requesting the test or for a period of six months whichever shall be the lesser shall be refunded to the customer 11 11 Adjustment for Slow Meter Errors If a meter tested at the request of a customer is found to be more than 10 slow and shows evidence of tampering the district may bill the customer for the amount of the undercharge based upon corrected meter readings for the period not exceeding six months that the meter was in use 11 12 Non Registering Meters If a meter is found to be not registering the charges for service shall be based on the estimated consumption such estimates shall be made from previous consumption for a comparable period or by such other method as is determined by the district and its decision shall be final Section 12 Disconnection for Non Payment 12 01 Disconnection for Non Payment Water service shall be discontinued if payment for water service is not made within 15 calendar days of the date of mailing the delinquent notice At least 48 hours prior to termination the district will make a reasonable attempt to notify the resident of the affected property by leaving a notification tag at the property At no time shall the district discontinue water service at a time when the district offices are closed 12 02 Complaint Procedures for Disconnection Service disconnection for non payment of bills or for violation of any of the district s rules regulations ordinances or resolutions is subject to the complaint procedures specified in Section 11 herein 12 03 Refusal or Neglect to Pay Debt Any amount due is a debt to the district and any person firm or corporation failing neglecting or refusing to pay this debt may be subject to a civil action for the amount due in a court of competent jurisdiction 12 04 Lien Against Property for Non Payment Any unpaid debt will be deemed a lien against the real property to which service is rendered as specified herein and in the California Water Code Section 31701 5 et seq 12 05 Service Charges for Violations If water service is discontinued for violation of any of the district s rules regulations resolutions or ordinances service shall not be re instituted until the violations have been corrected and all applicable service charges and fees as provided for herein paid 12 06 Partial Payments A partial payment of a delinquent account may be accepted and credited to a customer s account but such partial payment shall not be cause for removing the account from a delinquent status and shall not preclude the meter from being turned off for delinquency 12 07 Authorization for Continuance of Service for Delinquent Accounts The general manager or his designee may authorize continuation of service to a delinquent account if financial arrangements satisfactory to the district have been established Section 13 Adding Delinquent Charges to Tax Roll 13 01 Report of Delinquent and Unpaid Charges A report of delinquent and unpaid charges for water and other services which have been liened for 30 days or more on July 1 of each year shall be prepared and submitted to the board for consideration as tax liens The unpaid liened charges listed in said report for each parcel of property shall be fixed at the amount listed in said report 13 02 Adoption and Filing of Report The secretary shall file with the county assessor of the County of San Bernardino and the Board of Supervisors of the County of San Bernardino in the time and manner specified by the

    Original URL path: http://www.eastvalley.org/109/Service-Rules-Regulations (2016-04-29)
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  • Set-up Other Utilities | East Valley Water District, CA - Official Website
    Disposal Ph 909 889 1969 Cals Disposal Ph 909 885 1023 Internet Verizon Fios Ph 1 866 656 4455 Exede Internet Ph 1 855 627 2553 Non East Valley Water City of San Bernardino City of San Bernardino Water Department Ph 909 384 5095 Title Notify Me Search Facebook Twitter Google Pinterest Delicious Stumble Upon Blogger LinkedIn Windows Live Home My Account Printer Friendly Email Page Contact Us RSS Site

    Original URL path: http://www.eastvalley.org/110/Set-up-Other-Utilities (2016-04-29)
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  • Troubleshooting Help | East Valley Water District, CA - Official Website
    the high pressure zone above 80 psi should and probably does have a pressure regulator on the service In newer homes contractors have already taken precautions for high pressure and installed regulators at the time of construction These regulators do occasionally go bad When this happens the regulator may shut down and allow little or no pressure or water into the house Remember pressure regulators are generally found below the front hose connection of your home These regulators are relatively simple to replace by a plumber or and can be purchased at any hardware store and replaced by you if you have the tools and skills The Problem An Increase in Pressure Possible Cause Again this is usually associated with pressure regulators and high pressure zones Pressure regulators are generally found below the front hose connection of your home These regulators do occasionally go bad When this happens the regulator may open completely and allow the full system pressure into the house Having pressure in the home that is greater than 80 psi could cause additional damage to plumbing and some fixtures and appliances such as refrigerators with icemakers washing machines and water heaters Additionally excess pressure could decrease the life of the washers and seals on faucets The Problem A Fluctuation in Water Pressure Possible Cause Fluctuation of water pressure is usually a sign of peak demand on the water system There are generally 2 high demand times per day One is in the morning when people are getting ready to go to work and the other is in the afternoon or evening when people come home from work At these times people are trying to shower water lawns wash clothes etc When all of these things happen at once there is a large demand on the system The

    Original URL path: http://www.eastvalley.org/114/Troubleshooting-Help (2016-04-29)
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  • Online Bill Estimator | East Valley Water District, CA - Official Website
    or sewer charges Due to the complex nature of each account commercial customers wanting to receive a bill estimate can submit an estimate request District staff will calculate your water budget and contact you directly The online bill estimator is not compatible with Internet Explorer 11 in order to receive accurate bill estimates please use an alternate Internet browser For more information please contact District staff at 909 889 9501

    Original URL path: http://www.eastvalley.org/321/Online-Bill-Estimator (2016-04-29)
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  • Baseline Gardens Consolidation | East Valley Water District, CA - Official Website
    right of way construction to be completed at no additional cost to the customer For more information about this project contact the District Engineering Department at 909 888 8986 Project Construction Timeline July 2013 Construction Begins July 2014 Estimated Construction Completion Project Background August 16 2010 BGMWC receives State Order to Correct Non Compliance November 18 2010 BGMWD Shareholder Meeting to conduct a survey with results in favor of consolidation with EVWD January 2011 EVWD initiates Preliminary Design Study based on November survey results May 24 2011 BGMWC and EVWD execute an Agreement to Transfer Service requesting that EVWD assume operation and control of BGMWC water system June 25 2011 BGMWC Board passes a resolution authorizing application with EVWD for State funding August 4 2011 EVWD initiates project design August 23 2011 EVWD Board passes resolution authorizing application with BGMWC for State funding October 25 2011 EVWD consucts a Public Hearing to adopt CEQA October 31 2011 EVWD submits grant application for project funding December 18 2012 EVWD receives State Funding Agreement letter for 6 4 million in infrastructure costs January 23 2013 EVWD Board passes resolution authorizing the execution of a funding agreement with the State February 9 2013

    Original URL path: http://www.eastvalley.org/256/Baseline-Gardens-Consolidation (2016-04-29)
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  • Bid Results | East Valley Water District, CA - Official Website
    Consolidation Title Notify Me Search Facebook Twitter Google Pinterest Delicious Stumble Upon Blogger LinkedIn Windows Live Home My Account Printer Friendly Email Page Contact Us RSS Site Map Translate Page Notifications Documents Bid Results Notify Me Conservation Pay My Bill

    Original URL path: http://www.eastvalley.org/266/Bid-Results (2016-04-29)
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