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  • About HFMA's Patient Financial Communications Training Program
    and How to Improve Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment portals are important complements to traditional provider centric approaches HFMA Business Profiles Optum Enabling Transformative Change

    Original URL path: http://www.hfma.org/Content.aspx?id=25829 (2016-02-10)
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  • Patient Friendly Billing e-Bulletin
    Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment portals are important complements to traditional provider centric approaches HFMA Business Profiles Optum Enabling Transformative Change Elena White vice president

    Original URL path: http://www.hfma.org/PFB_E-Bulletin/ (2016-02-10)
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  • Home
    to track your organization s revenue cycle performance using objective consistent calculations Learn More Jon Neikirk Froedtert Medical College of Wisconsin MAP Keys adopter The online benchmarking resource created by and for the industry to improve revenue cycle performance Learn More Lisa Bjerga Lakeview Health System MAP App user The premier revenue cycle conference for the healthcare industry Learn More Sandra Gubbine AtlantiCare Regional Medical Center MAP Event attendee Earn recognition for your outstanding achievements in pursuing revenue cycle excellence Learn More Timothy Moore Blessing Hospital MAP Award winner For Hospitals and Health Systems Improve performance throughout the revenue cycle adopt MAP Keys for hospitals benchmark your performance against other hospitals and systems with MAP App share best practices at MAP Event and get recognized for your work with the MAP Awards For Physician Practices Leverage the 14 MAP Keys for physician practices compare and benchmark against other physician practices using MAP App gain insights into what other practices are doing to raise the bar on performance by attending MAP Event and apply for the physician practice MAP Award For Businesses MAP connects you with providers learn what it takes earn the MAP Key Compliant designation how to integrate MAP

    Original URL path: http://www.hfma.org/Map/Home/ (2016-02-10)
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  • Mapkeys
    R D Average daily net patient service revenue Aged A R as a Percentage of Billed A R Purpose Trending indicator of receivable collectability Value Indicates revenue cycle s ability to liquidate A R Equation N 0 30 30 60 90 120 days D Total billed A R Cash Collection as a Percentage of Adjusted Net Patient Service Revenue Purpose Trending indicator of revenue cycle to convert net patient services revenue to cash Value Indicates fiscal integrity financial health of the organization Equation N Total cash collected D Average monthly net revenue Bad Debt Purpose Trending indicator of the effectiveness of self pay collection efforts and financial counseling Value Indicates organization s ability to collect self pay accounts and identify payer sources for those who can t meet financial obligations Equation N Bad debt D Gross patient service revenue Charity Care Purpose Trending indicator of local ability to pay Value Indicates services provided to patients deemed unable to pay Equation N Charity care D Gross patient service revenue Charity as a Percent of Uncompensated Care Purpose Trending indicator that monitors charity care versus bad debt Value Reflection of charity care provided to the community Equation N Charity care D Total uncompensated care bad debt charity care Uninsured Discount New MAP Key June 2014 Purpose Trending indicator of amounts not expected to be paid by uninsured patients Value Indicates the portion of the self pay gross revenue not included in cash charity or bad debt metrics Equation N Uninsured discounts D Gross patient service revenue Total Uncompensated Care New MAP Key June 2014 Purpose Trending indicator of total amounts not collected from patients related to self pay discounts charity and bad debt combined Value Indicates the total amount of self pay gross revenue that is not collectable or expected to be collected Equation N Uninsured and uncompensated care bad debt charity care uninsured care discount D Gross patient service revenue Cost to Collect Purpose Trending indicator of operational performance Value Indicates the efficiency and productivity of revenue cycle RC process Equation N Total Revenue Cycle RC Cost D Total cash collected Cost to Collect by Functional Area Purpose Trending indicator of operational performance by functional area as reported in Cost to Collect Value Indicates the efficiency and productivity of revenue cycle process by functional area Equation N Total x x the cost of each functional area cost D Total cash collected Sum total of all x s i e sum of the cost of each functional area should equal total cost of Cost to Collect Case Mix Index Purpose Trending indicator of patient acuity clinical documentation and coding Value Supports appropriate reimbursement for services performed and accurate clinical reporting Equation N CMI average RW Patient sum of relative weights for all inpatients D Number of inpatients in the month Excludes normal newborns and Medicare exempt units Expand All MAP Award Winner Statistical Data Learn more about HFMA s standard and recommended benchmarks by reviewing statistical data from the MAP Awards winners

    Original URL path: http://www.hfma.org/MAP/MapKeys/ (2016-02-10)
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  • mapkeys compliant
    Cycle Outsourcing See how they re compliant MAP Keys Compliant Program for Business Partners Why is it important for your product to become MAP Keys Compliant Revenue cycle leaders are asking for it Hundreds of hospitals adopting MAP Keys and using MAP App ask HFMA What products comply with the MAP Keys definitions The MAP Keys Compliant Program is the ideal answer for providers Providers are seeking objective benchmarks Hospital and health system leaders will be confident that data they have received from your products can be used to track and compare performance with accuracy consistency and efficiency You earn an exclusive distinction As a MAP Keys Compliant vendor partner your product will receive prominent exposure among HFMA s more than 40 000 members conference attendees and customers How will your products be evaluated When you submit your products for consideration HFMA rigorously scrutinizes the source data capture and data reporting capabilities of the product HFMA identifies which specific data elements and related MAP Keys the product can provide Products that provide data complying with the definitions of HFMA s MAP Keys receive the designation of MAP Keys Compliant Each MAP Key requires data that constitute a specific numerator and denominator For example to measure performance for the MAP Key Point of Service POS Cash Collections requires data showing point of service payments numerator and total patient cash collected denominator The value indicates potential exposure to bad debt accelerates cash collections and can reduce collection costs To access this data providers rely heavily on information technology products like yours How is the MAP Keys Compliant program and MAP App Widgets related MAP App Widgets display monthly performance against MAP App peers within a vendor s application Vendors must be MAP Keys Compliant in order to obtain a license to leverage

    Original URL path: http://www.hfma.org/MAP/MapKeys_compliant/ (2016-02-10)
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  • Mapapp
    resource created by and for the industry to improve revenue cycle performance About MAP App HFMA s web based MAP App helps hospitals health systems and physician practices improve performance throughout the revenue cycle Compare your performance to peer groups and the industry and align your goals with the industry s best practices Nearly 600 facilities use MAP App to Display critical revenue cycle metrics in a dashboard to quickly compare performance Deliver case studies expert insight and events directly from HFMA Provide trending data across each of the MAP Keys Enable users to select criteria for their peer group Be alerted when performance changes See More MAP App Client Login See How MAP App Works MAP App Widgets MAP App Widgets display monthly performance against MAP App peers within your vendor s product application See the details Revenue Cycle Stories from the Front Lines Learn More Learn More Learn More Learn More Learn More Schedule a Demo To get more information about HFMA s MAP or to schedule an ROI opportunity analysis please contact the MAP Team Home About MAP MAP Keys MAP Keys Information MAP Keys Task Force MAP Keys Mobile App MAP Keys Compliant Program MAP App

    Original URL path: http://www.hfma.org/MAP/MapApp/ (2016-02-10)
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  • Mapawards
    strategies with HFMA members and other professionals In 2016 HFMA will introduce the MAP Certificate of Recognition in Revenue Cycle Achievement The certificate recognizes applicants who are not chosen as MAP Award recipients yet display excellent revenue cycle performance More Information Who is eligible how to apply how winners are selected and more See More Applications are Now Open To begin your application select a category below Hospital Health System Physician Practice Hospital and System Application Deadlines Metric Application Part 1 Deadline February 22 2016 Narrative Application Part 2 Deadline April 7 2016 For details on the two part application access the MAP Awards FAQs Physician Practice Application Deadline Application Deadline March 7 2016 Contact me when Applications are Open HFMA s Revenue Cycle Score Use the interactive calculator to determine your organization s revenue cycle score Start Here HFMA s Revenue Cycle Score Hospital Hospital System MAP Key Net Days A R DNSP Billed A R 90 Days POS Cash Collection Cash Collection Bad Debt Desired Direction Actual Metric days days MAP Key Range 30 0 days 60 0 days 2 0 days 10 0 days 15 0 30 0 5 0 35 0 86 0 100 0 0 5 5 0 Range Points 0 100 pts 100 0 100 0 100 0 0 0 0 0 100 0 MAP Key Weight sum to 100 26 0 22 0 12 0 10 0 15 0 15 0 Revenue Cycle Points 28 00 16 00 16 00 0 00 0 00 12 50 Revenue Cycle Score 100 pts Possible Your total revenue cycle score compares favorably when compared to the values of historic MAP Award applicants and we encourage you to apply for the MAP Awards Facilities who do not win the MAP Award for High Performance will be provided

    Original URL path: http://www.hfma.org/MAP/MapAwards/ (2016-02-10)
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  • Browse By Topics
    Be Tracking and How to Improve Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment portals are important complements to traditional provider centric approaches HFMA Business Profiles Optum Enabling

    Original URL path: http://www.hfma.org/BrowseTopic.aspx?id=4481 (2016-02-10)
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