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  • The Telephone Consumer Protection Act: How a Data-Driven Contact Strategy Mitigates Compliance Risk and Improves Operations | HFMA
    one call exception for reassigned numbers and its impact Implement steps to mitigate TCPA risk and improve operations Tools Takeaways TCPA compliance FAQ document Recommended For CFOs chief compliance officers and directors of revenue cycle patient financial services and or patient engagement Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Prerequisites None Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 This on demand webinar is available until October 15 2016 BACK TO PAGINATION Speakers Becky Burr Chief Privacy Officer Neustar Adam Russell Executive Director Compliance Solutions Neustar Summary Organizations across the healthcare industry are faced with understanding the impact of the recent Federal Communication Commission Declaratory Ruling and Order released on July 10 2015 In the face of Telephone Consumer Protection Act TCPA class action lawsuits growing more than 25 percent in 2014 with multi million dollar settlements hitting the largest brands across industries companies are challenged with balancing compliance risk mitigation while remaining efficient with their consumer communications With TCPA rulings effective immediately companies need to take action now to reduce potential risk During this webinar presenters discuss the interpretation of the new TCPA order for the healthcare industry and share best practices for contacting consumers via phone or text for patient notifications debt collections servicing alerting and other communications After This Webinar You ll Be Able To Describe what the new TCPA rulings mean to the healthcare industry Discuss the special exemptions for healthcare providers Summarize consent requirements for contacting consumers Describe one call exception for reassigned numbers and its impact Implement steps to mitigate TCPA risk and improve operations Tools Takeaways TCPA compliance FAQ document Recommended For CFOs chief compliance officers and directors of revenue cycle patient financial services and or patient engagement Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Prerequisites None Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 This on demand webinar is available until October 15 2016 Please login to add your comments Advertisements HFMA Business Profiles McKesson Leveraging Predictive Analytics to Rein in Operating Costs A leader from McKesson discusses how healthcare reform is forcing hospitals and health systems to take a different approach to capacity management and patient flow HFMA RESOURCE LIBRARY 6 Patient Revenue Cycle Metrics You Should Be Tracking and How to Improve Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment portals are important complements to traditional provider centric approaches HFMA Business Profiles Optum Enabling Transformative Change Elena White vice president of risk quality and network solutions for Optum discusses how healthcare providers can leverage data and technology as they enable risk in their organization HFMA RESOURCE LIBRARY Payment Portals Can Improve Self Pay Collections and Support Meaningful Use Increased electronic engagement between healthcare providers and patients provides significant opportunities for improving revenue cycle metrics and encouraging patients to access EHRs This article written by Apex Founder and CEO Brian Kueppers explores a number of strategies to create synergy between patient billing online payment portals and electronic health record EHR software to realize a high ROI in speed to payment patient satisfaction and portal adoption for meaningful

    Original URL path: http://www.hfma.org/Content.aspx?id=41085 (2016-02-10)
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  • Understanding the Federal Communications Commission’s Latest Ruling and Its Impact on Contacting Your Patients | HFMA
    risks when speaking with patients Describe how certain technology uses can put patient contact center operations at a higher risk of TCPA violations Recommended For CFOs chief compliance officers and directors of revenue cycle patient financial services and or patient engagement Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level None Prerequisites None Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 This on demand webinar is available until October 8 2016 BACK TO PAGINATION Speakers Mark Mallah General Counsel LiveVox Inc Brian Hamilton Healthcare Operations Consultant LiveVox Inc Dusty Whitesell Chief Evangelist LiveVox Inc Summary On July 10 the FCC released its long awaited Telephone Consumer Protection Act TCPA Omnibus Declaratory Ruling and Order The order arguably both clarified and confused the circumstances around which contact centers can leverage cell phones to contact consumers This is particularly concerning as not only 60 75 percent of the phone numbers provided by patients are cellular numbers but more than 85 percent of contacts with patients are made using cell phones These figures may be even greater as younger and more multi channel focused patients move into the healthcare arena as a result of changing demographics and the Affordable Care Act During this webinar join legal and operations experts as they help webinar participants understand the key highlights of the latest FCC ruling such as tracking cell phone consent and the potential impact it may have on patient engagement and revenue cycle contact strategies After This Webinar You ll Be Able To Describe the history and purpose of the TCPA as it relates to contacting consumers patients Identify key takeaways from the latest FCC ruling as it relates to the TCPA and patient dialing approaches Leverage best practices in adjusting patient contact strategies to meet the latest compliance regulations Improve internal compliance policies leveraging cell phone contacts Train staff to mitigate TCPA compliance risks when speaking with patients Describe how certain technology uses can put patient contact center operations at a higher risk of TCPA violations Recommended For CFOs chief compliance officers and directors of revenue cycle patient financial services and or patient engagement Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level None Prerequisites None Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 This on demand webinar is available until October 8 2016 Please login to add your comments Advertisements HFMA Business Profiles McKesson Leveraging Predictive Analytics to Rein in Operating Costs A leader from McKesson discusses how healthcare reform is forcing hospitals and health systems to take a different approach to capacity management and patient flow HFMA RESOURCE LIBRARY 6 Patient Revenue Cycle Metrics You Should Be Tracking and How to Improve Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment portals are important complements to traditional provider centric approaches HFMA Business Profiles Optum Enabling Transformative Change Elena White vice president of risk quality and network solutions for Optum discusses how healthcare providers can leverage data and technology as they enable risk in their organization HFMA RESOURCE LIBRARY Payment Portals Can Improve Self Pay Collections and Support Meaningful Use Increased electronic engagement between healthcare

    Original URL path: http://www.hfma.org/Content.aspx?id=40505 (2016-02-10)
    Open archived version from archive

  • Effective Ways to Identify and Attribute Healthcare Products for Sustainable Savings
    and potential outcomes After This Webinar You ll Be Able To Understand how aligning product attributes can support a product rationalization program and lower costs Recommended For CFOs senior financial executives DMMs and VPs of supply chain Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Prerequisites None Pre work None Contact hours 1 5 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until Feb 17 2016 BACK TO PAGINATION Speaker Scott E Pruyn Director Channel Management McKesson Technology Solutions Summary In order to reduce the number of products and vendors healthcare organizations need to know more about the products they use and how they use them With the estimated 30 percent churn in industry information it s no wonder healthcare providers find it difficult to cross reference product attributes between supply items Proper alignment categorization and understanding of product attributes can provide the information needed to support product rationalization As a result providers can gain a complete picture of how product selection and use impact cost revenue and potential outcomes After This Webinar You ll Be Able To Understand how aligning product attributes can support a product rationalization program and lower costs Recommended For CFOs senior financial executives DMMs and VPs of supply chain Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Prerequisites None Pre work None Contact hours 1 5 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until Feb 17 2016 Please login to add your comments Advertisements HFMA Business Profiles McKesson Leveraging Predictive Analytics to Rein in Operating Costs A leader from McKesson discusses how healthcare reform is forcing hospitals and health systems to take a different approach to capacity management and patient flow HFMA RESOURCE LIBRARY 6 Patient Revenue Cycle Metrics You Should Be Tracking and How to Improve Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment portals are important complements to traditional provider centric approaches HFMA Business Profiles Optum Enabling Transformative Change Elena White vice president of risk quality and network solutions for Optum discusses how healthcare providers can leverage data and technology as they enable risk in their organization HFMA RESOURCE LIBRARY Payment Portals Can Improve Self Pay Collections and Support Meaningful Use Increased electronic engagement between healthcare providers and patients provides significant opportunities for improving revenue cycle metrics and encouraging patients to access EHRs This article written by Apex Founder and CEO Brian Kueppers explores a number of strategies to create synergy between patient billing online payment portals and electronic health record EHR software to realize a high ROI in speed to payment patient satisfaction and portal adoption for meaningful use HFMA Business Profiles Somnia Bending the Healthcare Cost Curve Toward Improved Anesthesia Value Somnia President and CEO Marc Koch MD MBA explains how hospitals can drive transformative change in the perioperative experience for outstanding clinical and financial outcomes HFMA RESOURCE LIBRARY Large Health System Drives 10 UP Patient Payments and 10 DOWN Billing related Costs Faced with a rising tide of bad debt a large Southeastern healthcare system was seeing a sharp decline in net patient revenues The

    Original URL path: http://www.hfma.org/Content.aspx?id=25949 (2016-02-10)
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  • How Overtime May Be Harming Your Business and Patients
    administrators CFOs VPs of finance controllers director of finance and senior financial analysts COOs and directors of business operations CNOs CNEs VPs of patient care services director of clinical resources and clinical managers Directors of labor resource management VPs and directors of human resources and directors of staffing Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level None Prerequisites None Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 BACK TO PAGINATION Speaker Patrick Ball General Manager Consulting Sage Growth Partners Summary While unmanaged overtime can cost an organization millions of dollars each year the impact of overtime extends far beyond finances This webinar explains the compound effect of too much overtime and shows how controlling overtime provides a dominant strategy for creating safer financially sustainable provider organizations After This Webinar You ll Be Able To Understand the quantified impact of overtime s total cost implications in the use cases presented Connect the impact of overtime with nurse safety staff turnover and medical errors Identify the compelling link between overtime and its implications on patient satisfaction Recognize workforce overtime control as a dominant strategy for long term success Tools Takeaways White paper Adding It Up Accounting for the Transformational Power of an Optimized Workforce Ellis Medicine case study on reducing overtime Recommended For CEOs presidents vice presidents and administrators CFOs VPs of finance controllers director of finance and senior financial analysts COOs and directors of business operations CNOs CNEs VPs of patient care services director of clinical resources and clinical managers Directors of labor resource management VPs and directors of human resources and directors of staffing Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level None Prerequisites None Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 Please login to add your comments Advertisements HFMA Business Profiles McKesson Leveraging Predictive Analytics to Rein in Operating Costs A leader from McKesson discusses how healthcare reform is forcing hospitals and health systems to take a different approach to capacity management and patient flow HFMA RESOURCE LIBRARY 6 Patient Revenue Cycle Metrics You Should Be Tracking and How to Improve Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment portals are important complements to traditional provider centric approaches HFMA Business Profiles Optum Enabling Transformative Change Elena White vice president of risk quality and network solutions for Optum discusses how healthcare providers can leverage data and technology as they enable risk in their organization HFMA RESOURCE LIBRARY Payment Portals Can Improve Self Pay Collections and Support Meaningful Use Increased electronic engagement between healthcare providers and patients provides significant opportunities for improving revenue cycle metrics and encouraging patients to access EHRs This article written by Apex Founder and CEO Brian Kueppers explores a number of strategies to create synergy between patient billing online payment portals and electronic health record EHR software to realize a high ROI in speed to payment patient satisfaction and portal adoption for meaningful use HFMA Business Profiles Somnia Bending the Healthcare Cost Curve Toward Improved Anesthesia Value Somnia President and CEO Marc Koch MD MBA explains how hospitals can drive transformative change in the perioperative experience

    Original URL path: http://www.hfma.org/Content.aspx?id=29436 (2016-02-10)
    Open archived version from archive

  • Managing Perioperative Operations to Improve Margins
    to the OR supply chain Recommended For CFOs COOs CIOs CEOs revenue cycle managers reimbursement specialists health information management directors directors of surgery billing staff and directors of quality Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Prerequisites General knowledge of perioperative services and processes Prework None Contact hours 1 5 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until June 18 2016 BACK TO PAGINATION Speakers Minnette Beeson Director of Perioperative Services Akron General Medical Center Amy Caslow Lean Six Sigma Green Belt Business Manager Clinical Services Akron General Hospital Nayan D Patel CHCIO FHIMSS PMP Director of Information Technology The Heart Hospital Baylor Plano Mohamad M Safa M Sc Business Systems Analyst Surgical Services The Heart Hospital Baylor Plano Robert M Craft MD Professor and Vice Chair Residency Program Director Department of Anesthesiology University of Tennessee College of Medicine Knoxville Summary Managing operating room OR operations is critical to maintaining good margins for provider organizations In fact perioperative supplies and services often represent 60 percent of healthcare provider revenue and a significant proportion of organizational costs During this webinar speakers from The Heart Hospital Baylor Plano University of Tennessee University of Oklahoma and Akron General Medical Center share how using data and analytics helped to enhance each organization s OR performance by improving OR room utilization optimizing case volume improving OR turnaround time reducing perioperative supply costs and increasing on time starts After This Webinar You ll Be Able To Understand how different provider organizations use a variety of approaches to leverage data and drive improvements in perioperative services Describe how improvements in perioperative metrics can improve margins Examine how OR leaders and their teams can implement data driven programs to make changes to operations and drive better performance and margins Tools Takeaways White Paper Anesthesia Information that Enables All Perioperative Phases of Care White Paper Bringing the power of information to the OR supply chain Recommended For CFOs COOs CIOs CEOs revenue cycle managers reimbursement specialists health information management directors directors of surgery billing staff and directors of quality Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Prerequisites General knowledge of perioperative services and processes Prework None Contact hours 1 5 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until June 18 2016 Please login to add your comments Advertisements HFMA Business Profiles McKesson Leveraging Predictive Analytics to Rein in Operating Costs A leader from McKesson discusses how healthcare reform is forcing hospitals and health systems to take a different approach to capacity management and patient flow HFMA RESOURCE LIBRARY 6 Patient Revenue Cycle Metrics You Should Be Tracking and How to Improve Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment portals are important complements to traditional provider centric approaches HFMA Business Profiles Optum Enabling Transformative Change Elena White vice president of risk quality and network solutions for Optum discusses how healthcare providers can leverage data and technology as they enable risk in their organization HFMA RESOURCE LIBRARY Payment Portals Can Improve Self Pay Collections and Support Meaningful Use Increased electronic engagement between

    Original URL path: http://www.hfma.org/Content.aspx?id=29480 (2016-02-10)
    Open archived version from archive

  • Maximizing your CDI Program: A Dignity Health Case Study
    of queries produced which do not result in actionable information by the physician Recommended For CFO and VP of Revenue Cycle Field of Study Specialized Knowledge Applications Delivery Method Group Internet Level Intermediate Prerequisites None Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 Please note This on demand webinar is available until December 21 2016 BACK TO PAGINATION Speakers Tim Panks Senior VP President of Financial and Revenue Cycle Management Dignity Health Eric Brettner CFO Bay Area Dignity Health Summary With health care reform driving regulatory changes and ICD 10 in effect optimizing clinical documentation improvement CDI is a complex but essential undertaking Deploying the precise strategy assembling the right team and selecting the right tools can produce optimal outcomes for your CDI program During this webinar Dignity Health shares an inside view of the organization s CDI program Dignity Health s efforts to maximize their CDI program increased productivity ensured complete documentation review and improved their revenue integrity Dignity Health also shares best practices lessons learned and results from their organization s CDI program After This Webinar You ll Be Able To Describe tools to improve CDI efficiency and effectiveness Assess your CDI program and plan next steps for quality improvements and better outcomes Apply proven strategies to reduce the number of queries produced which do not result in actionable information by the physician Recommended For CFO and VP of Revenue Cycle Field of Study Specialized Knowledge Applications Delivery Method Group Internet Level Intermediate Prerequisites None Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 Please note This on demand webinar is available until December 21 2016 Please login to add your comments Advertisements HFMA Business Profiles McKesson Leveraging Predictive Analytics to Rein in Operating Costs A leader from McKesson discusses how healthcare reform is forcing hospitals and health systems to take a different approach to capacity management and patient flow HFMA RESOURCE LIBRARY 6 Patient Revenue Cycle Metrics You Should Be Tracking and How to Improve Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment portals are important complements to traditional provider centric approaches HFMA Business Profiles Optum Enabling Transformative Change Elena White vice president of risk quality and network solutions for Optum discusses how healthcare providers can leverage data and technology as they enable risk in their organization HFMA RESOURCE LIBRARY Payment Portals Can Improve Self Pay Collections and Support Meaningful Use Increased electronic engagement between healthcare providers and patients provides significant opportunities for improving revenue cycle metrics and encouraging patients to access EHRs This article written by Apex Founder and CEO Brian Kueppers explores a number of strategies to create synergy between patient billing online payment portals and electronic health record EHR software to realize a high ROI in speed to payment patient satisfaction and portal adoption for meaningful use HFMA Business Profiles Somnia Bending the Healthcare Cost Curve Toward Improved Anesthesia Value Somnia President and CEO Marc Koch MD MBA explains how hospitals can drive transformative change in the perioperative experience for outstanding clinical and financial outcomes HFMA RESOURCE LIBRARY Large Health System Drives 10 UP Patient Payments and 10 DOWN Billing related Costs Faced

    Original URL path: http://www.hfma.org/Content.aspx?id=43033 (2016-02-10)
    Open archived version from archive

  • New Ideas to Crush Costs in Your Medical Device Supply Chain | HFMA
    product shelf life and eliminate expired products Tools Takeaways Case study Seeing New Opportunity CIMS optimize the supply chain at Emory Saint Joseph s Hospital Recommended For CFOs vice presidents directors and managers of financial operations Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Pre requisites None Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until October 23 3016 BACK TO PAGINATION Speaker Misty Eicher Director of Finance Cardinal Health Summary Each year there is significant waste in the hospital supply chain and constant pressure to reduce spend Each year procedural areas face more than 5 billion of waste relating to high cost medical devices Forward thinking hospitals have become agile and adaptable at controlling expenses These hospitals are automating inventory management switching to convenient point of use stations and leveraging data analytics to drive down both hard and soft costs Automation eliminates ineffective labor processes and enables clinicians to focus on the patient not supply chain tasks Better point of use stations facilitate record usage information at the point of care capturing accurate charges for billing and clinical documentation to maximize revenue Analytics are used to uncover trends waste standardization opportunities and other actionable insights This data allows a hospital to save time support informed decision making better manage recalled products and enable negotiations for greater savings PNC Healthcare GHX quantitative research study August 2011 After This Webinar You ll Be Able To Adapt clinical workflow to free up nursing time spent on supply chain work Recognize missed opportunities for patient charge capture thus increasing revenue Describe how a reduction in on hand inventory frees up working capital Create visibility into product shelf life and eliminate expired products Tools Takeaways Case study Seeing New Opportunity CIMS optimize the supply chain at Emory Saint Joseph s Hospital Recommended For CFOs vice presidents directors and managers of financial operations Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Pre requisites None Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until October 23 3016 Please login to add your comments Advertisements HFMA Business Profiles McKesson Leveraging Predictive Analytics to Rein in Operating Costs A leader from McKesson discusses how healthcare reform is forcing hospitals and health systems to take a different approach to capacity management and patient flow HFMA RESOURCE LIBRARY 6 Patient Revenue Cycle Metrics You Should Be Tracking and How to Improve Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment portals are important complements to traditional provider centric approaches HFMA Business Profiles Optum Enabling Transformative Change Elena White vice president of risk quality and network solutions for Optum discusses how healthcare providers can leverage data and technology as they enable risk in their organization HFMA RESOURCE LIBRARY Payment Portals Can Improve Self Pay Collections and Support Meaningful Use Increased electronic engagement between healthcare providers and patients provides significant opportunities for improving revenue cycle metrics and encouraging patients to access EHRs This article written by Apex Founder and CEO Brian Kueppers explores a number of strategies

    Original URL path: http://www.hfma.org/Content.aspx?id=40537 (2016-02-10)
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  • Overcoming Challenges to Become an Efficient Healthcare Payment Processor | HFMA
    metrics and data needed to improve payment posting Identify what makes a health system a more efficient payer processor Recommended For CEO CFO CIO Treasurer revenue cycle managers cash application reconciliation and billing staff Field of Study Specialized Knowledge Applications Delivery Method Group Internet Level Intermediate Prerequisites None Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until January 22 2016 BACK TO PAGINATION Speakers Linda Zang Assistant Treasurer UPMC Paolo Corticelli Market Manager Healthcare BNY Mellon Summary An efficient payment posting operation requires creative thinking constant monitoring and frequent updating The University of Pittsburgh Medical Center UPMC will discuss how their hospital payment posting process has evolved and how they used rules based logic to remove manual labor from the claim lifecycle With the enhancements 92 of payments are now received electronically and posted via remittance files with a 98 average posting success rate Deposits are automatically matched to remittance files to initiate accurate posting to ensure that funds have been received before posting is initiated Processing is automated via a data lift lockbox for the remaining 8 of payments received via checks and paper EOBs achieving a 90 93 posting success rate UPMC will detail and provide metrics around how reconciling money in the bank with money posted to billing systems is a necessary step in identifying errors and ensuring operating quality After This Webinar You ll Be Able To Understand how the development of business rules can improve efforts to gain payment processing efficiencies Recognize the metrics and data needed to improve payment posting Identify what makes a health system a more efficient payer processor Recommended For CEO CFO CIO Treasurer revenue cycle managers cash application reconciliation and billing staff Field of Study Specialized Knowledge Applications Delivery Method Group Internet Level Intermediate Prerequisites None Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until January 22 2016 Please login to add your comments Advertisements HFMA Business Profiles McKesson Leveraging Predictive Analytics to Rein in Operating Costs A leader from McKesson discusses how healthcare reform is forcing hospitals and health systems to take a different approach to capacity management and patient flow HFMA RESOURCE LIBRARY 6 Patient Revenue Cycle Metrics You Should Be Tracking and How to Improve Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment portals are important complements to traditional provider centric approaches HFMA Business Profiles Optum Enabling Transformative Change Elena White vice president of risk quality and network solutions for Optum discusses how healthcare providers can leverage data and technology as they enable risk in their organization HFMA RESOURCE LIBRARY Payment Portals Can Improve Self Pay Collections and Support Meaningful Use Increased electronic engagement between healthcare providers and patients provides significant opportunities for improving revenue cycle metrics and encouraging patients to access EHRs This article written by Apex Founder and CEO Brian Kueppers explores a number of strategies to create synergy between patient billing online payment portals and electronic health record EHR software to realize a high ROI in speed to payment patient satisfaction and portal adoption for meaningful use HFMA

    Original URL path: http://www.hfma.org/Content.aspx?id=42789 (2016-02-10)
    Open archived version from archive