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  • Forum Networking Webinar: The Final Stretch—Preparing for the October ICD-10 Deadline
    ICD 10 implementation challenges and approaches specific to their own facilities Recommended For HFMA Forum members interested in ICD 10 implementation including CFOs CIOs and revenue cycle leaders Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Prerequisites A basic understanding of healthcare coding Price HFMA members Free Non members 99 Note This on demand webinar is available until April 24 2016 BACK TO PAGINATION Discussion Leaders Christine Seager RN CCDS Clinical Documentation Integrity Supervisor HIM Kalispell Regional Healthcare Michelle A Black RHIA Director Coding Quality and Education H I M On Call Debi Primeau RHIA FAHIMA HIM and HIT Practice Leader Primeau Consulting Group Sandra Wolfskill Director of Healthcare Finance Policy Revenue Cycle MAP HFMA Summary In this on demand webinar an ICD 10 project manager from a leading acute care community hospital joins two health information management HIM industry experts to discuss clinical coding gotchas and must haves for the upcoming ICD 10 conversion With ICD 10 scheduled to go live on Oct 1 the speakers will share key information to help hospitals prepare during the final six months before the conversion Reveal survey results on specific coder knowledge that may have been lost since the 2014 delay and how to help coders regain skills while strategically aligning your coding team Identify the gotchas key areas for ICD 10 preparation that are often ignored in rural and community hospitals including the need for dual coding Offer 90 day strategies to organizations that are behind on implementation with a focus on coding training and clinical documentation improvement Take a deeper dive into ICD 10 preparation within rural and community hospitals with a case example from Kalispell Regional Healthcare Review the key elements of a solid training schedule for coders CDI specialists and your medical staff Share a 90 day planning tool Participants will be able to ask questions and discuss ICD 10 implementation challenges and approaches specific to their own facilities Recommended For HFMA Forum members interested in ICD 10 implementation including CFOs CIOs and revenue cycle leaders Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Prerequisites A basic understanding of healthcare coding Price HFMA members Free Non members 99 Note This on demand webinar is available until April 24 2016 Please login to add your comments Advertisements HFMA Business Profiles McKesson Leveraging Predictive Analytics to Rein in Operating Costs A leader from McKesson discusses how healthcare reform is forcing hospitals and health systems to take a different approach to capacity management and patient flow HFMA RESOURCE LIBRARY 6 Patient Revenue Cycle Metrics You Should Be Tracking and How to Improve Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment portals are important complements to traditional provider centric approaches HFMA Business Profiles Optum Enabling Transformative Change Elena White vice president of risk quality and network solutions for Optum discusses how healthcare providers can leverage data and technology as they enable risk in their organization HFMA RESOURCE LIBRARY Payment Portals Can Improve Self Pay Collections and Support Meaningful Use Increased electronic engagement between healthcare providers and patients provides significant opportunities for improving revenue cycle metrics and encouraging patients to access

    Original URL path: http://www.hfma.org/Content.aspx?id=29120 (2016-02-10)
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  • How Memorial Hermann Health System Improved Patient Satisfaction and Collection Rates while Reducing Costs
    drivers and pitfalls of self service payment adoption Articulate the role revenue cycle plays in improving the patient experience Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Prerequisites General knowledge of health care billing and collections processes Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until May 29 2016 BACK TO PAGINATION Speakers Dennis Laraway CFO Memorial Hermann Health System Ronald Wacshman Chief Revenue Officer Memorial Hermann Health System Tomer Shoval CEO Co founder Simplee Summary Learn to engage and empower patients and create a more positive and successful model for patient billing This webinar focuses on how Memorial Hermann Health System in Houston Texas created more satisfaction among patients while lowering costs and improving the organization s collection rate We will discuss how self service billing and payment has become commonplace the key changes Memorial Hermann made to transform its patient revenue cycle to engage healthcare consumers and what worked and what did not Highlights will include integrating engagement with payment optimizing for self service and measuring success especially patient satisfaction After This Webinar You ll Be Able To Align engagement initiatives with consumer best practices Describe the role of self service as a key performance indicator for patient financial services Identify drivers and pitfalls of self service payment adoption Articulate the role revenue cycle plays in improving the patient experience Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Prerequisites General knowledge of health care billing and collections processes Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until May 29 2016 Please login to add your comments Advertisements HFMA Business Profiles McKesson Leveraging Predictive Analytics to Rein in Operating Costs A leader from McKesson discusses how healthcare reform is forcing hospitals and health systems to take a different approach to capacity management and patient flow HFMA RESOURCE LIBRARY 6 Patient Revenue Cycle Metrics You Should Be Tracking and How to Improve Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment portals are important complements to traditional provider centric approaches HFMA Business Profiles Optum Enabling Transformative Change Elena White vice president of risk quality and network solutions for Optum discusses how healthcare providers can leverage data and technology as they enable risk in their organization HFMA RESOURCE LIBRARY Payment Portals Can Improve Self Pay Collections and Support Meaningful Use Increased electronic engagement between healthcare providers and patients provides significant opportunities for improving revenue cycle metrics and encouraging patients to access EHRs This article written by Apex Founder and CEO Brian Kueppers explores a number of strategies to create synergy between patient billing online payment portals and electronic health record EHR software to realize a high ROI in speed to payment patient satisfaction and portal adoption for meaningful use HFMA Business Profiles Somnia Bending the Healthcare Cost Curve Toward Improved Anesthesia Value Somnia President and CEO Marc Koch MD MBA explains how hospitals can drive transformative change in the perioperative experience for outstanding clinical and financial outcomes HFMA RESOURCE LIBRARY Large Health System Drives 10 UP

    Original URL path: http://www.hfma.org/Content.aspx?id=29446 (2016-02-10)
    Open archived version from archive

  • Improving Revenue Cycle Performance Through Self-Service While Mitigating Staffing Requirements and Compliance Risks
    How Cloud Is Helping Revenue Cycle Operations Overcome the Classic Hurdles to Effective Self Service and Compliance Risk Mitigation Recommended For Directors of revenue cycle operations management Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Prerequisites None Prework None Contact hours 1 5 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until March 4 2016 BACK TO PAGINATION Speakers Carrie Ann Mobley Sr Business Process Consultant McKesson Brian Hamilton Sr Consultant for BPO Operations LiveVox Inc Moderator Dusty Whitesell Chief Evangelist LiveVox Inc Summary Revenue cycle professionals are forced to triangulate the complex and ever increasing challenges of reducing operating costs and improving the patient experience while juggling a tightening regulatory environment All of this occurs while facing growing demands and a changing consumer base This webinar describes the analytical steps and forward thinking business process adoptions taken to increase recovery rates and improve the consumer journey while reducing staffing overhead In addition this webinar reviews the latest regulatory compliance trends including Telephone Consumer Protection Act TCPA and approaches to help ensure comprehensive quality control Finally panelists look forward at what is happening in multi channel strategies to meet the growing demand for self empowering and faster service channels After This Webinar You ll Be Able To Describe classic barriers to effective self service and approaches to overcoming these barriers Analyze contact results to define self service strategies that increase recovery rates reduce staffing pressures and improve the consumer journey Improve your understanding about the latest compliance concerns and approaches to TCPA risk mitigation as well as how to be better prepared for an uncertain regulatory environment Describe insight into what s next in pro active multi channel self service Tools Takeaways Summary of takeaways from the webinar highlighting self service and automation best practices Whitepaper How Cloud Is Helping Revenue Cycle Operations Overcome the Classic Hurdles to Effective Self Service and Compliance Risk Mitigation Recommended For Directors of revenue cycle operations management Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Prerequisites None Prework None Contact hours 1 5 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until March 4 2016 Please login to add your comments Advertisements HFMA Business Profiles McKesson Leveraging Predictive Analytics to Rein in Operating Costs A leader from McKesson discusses how healthcare reform is forcing hospitals and health systems to take a different approach to capacity management and patient flow HFMA RESOURCE LIBRARY 6 Patient Revenue Cycle Metrics You Should Be Tracking and How to Improve Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment portals are important complements to traditional provider centric approaches HFMA Business Profiles Optum Enabling Transformative Change Elena White vice president of risk quality and network solutions for Optum discusses how healthcare providers can leverage data and technology as they enable risk in their organization HFMA RESOURCE LIBRARY Payment Portals Can Improve Self Pay Collections and Support Meaningful Use Increased electronic engagement between healthcare providers and patients provides significant opportunities for improving revenue cycle metrics and encouraging patients to access EHRs This article written by Apex Founder and

    Original URL path: http://www.hfma.org/Content.aspx?id=27173 (2016-02-10)
    Open archived version from archive

  • Leveraging Data for Visibility and Impact: How Actionable Data Drives Results in Your Revenue Cycle
    continuous improvement through education and the development of cross functional teams Recommended for Revenue cycle patient accounts and IT directors Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Prerequisites General familiarity with revenue cycle operations and case management processes Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until April 7 2016 BACK TO PAGINATION Speakers Julie Kay Vice President Solution Consulting Adreima Kym Clift Vice President Revenue Cycle Samaritan Health Services Summary Learn how hospitals leverage data to gain greater visibility into business processes ultimately reducing bad debt and improving financial indicators This webinar demonstrates through real case examples how effectively collecting data throughout the revenue cycle impacts key financial metrics including bad debt and financial reserves Discover best practice steps for collecting actionable data in the billing denials management and self pay collections processes and implement key processes and use of technology to transform revenue cycle operations Finally learn how to successfully adopt education strategies and develop cross functional teams that drive continuous improvement After This Webinar You ll Be Able To Build a data collection strategy that results in meaningful and actionable data Develop a plan to use data to reduce self pay bad debt insurance claim write offs and days in accounts receivable Create a culture of continuous improvement through education and the development of cross functional teams Recommended for Revenue cycle patient accounts and IT directors Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Prerequisites General familiarity with revenue cycle operations and case management processes Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until April 7 2016 Please login to add your comments Advertisements HFMA Business Profiles McKesson Leveraging Predictive Analytics to Rein in Operating Costs A leader from McKesson discusses how healthcare reform is forcing hospitals and health systems to take a different approach to capacity management and patient flow HFMA RESOURCE LIBRARY 6 Patient Revenue Cycle Metrics You Should Be Tracking and How to Improve Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment portals are important complements to traditional provider centric approaches HFMA Business Profiles Optum Enabling Transformative Change Elena White vice president of risk quality and network solutions for Optum discusses how healthcare providers can leverage data and technology as they enable risk in their organization HFMA RESOURCE LIBRARY Payment Portals Can Improve Self Pay Collections and Support Meaningful Use Increased electronic engagement between healthcare providers and patients provides significant opportunities for improving revenue cycle metrics and encouraging patients to access EHRs This article written by Apex Founder and CEO Brian Kueppers explores a number of strategies to create synergy between patient billing online payment portals and electronic health record EHR software to realize a high ROI in speed to payment patient satisfaction and portal adoption for meaningful use HFMA Business Profiles Somnia Bending the Healthcare Cost Curve Toward Improved Anesthesia Value Somnia President and CEO Marc Koch MD MBA explains how hospitals can drive transformative change in the perioperative experience for outstanding clinical and financial outcomes

    Original URL path: http://www.hfma.org/Content.aspx?id=28357 (2016-02-10)
    Open archived version from archive

  • Minimizing ICD-10’s Impact on a Physician Practice’s Revenue Cycle | HFMA
    Recommended For Physicians physician practice managers and patient access case management health information management and patient financial services professionals Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Basic Prerequisites Detailed knowledge of revenue cycle and coding operations Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until June 11 2016 BACK TO PAGINATION Speaker Crystal Clack MS RHIA CCS Director HIM Practice Excellence American Health Information Management Association AHIMA Summary On Oct 1 2015 the U S will implement ICD 10 as the mandatory code set for healthcare reimbursement The ICD 10 transition will have an impact on the revenue cycles of physician practices hospitals and all other healthcare settings After This Webinar You ll Be Able To Review the impact on the revenue cycle as a result of ICD 10 implementation Identify revenue stakeholders Create key strategies to minimize ICD 10 stress Realign a revenue cycle post ICD 10 implementation Recommended For Physicians physician practice managers and patient access case management health information management and patient financial services professionals Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Basic Prerequisites Detailed knowledge of revenue cycle and coding operations Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until June 11 2016 Please login to add your comments Advertisements HFMA Business Profiles McKesson Leveraging Predictive Analytics to Rein in Operating Costs A leader from McKesson discusses how healthcare reform is forcing hospitals and health systems to take a different approach to capacity management and patient flow HFMA RESOURCE LIBRARY 6 Patient Revenue Cycle Metrics You Should Be Tracking and How to Improve Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment portals are important complements to traditional provider centric approaches HFMA Business Profiles Optum Enabling Transformative Change Elena White vice president of risk quality and network solutions for Optum discusses how healthcare providers can leverage data and technology as they enable risk in their organization HFMA RESOURCE LIBRARY Payment Portals Can Improve Self Pay Collections and Support Meaningful Use Increased electronic engagement between healthcare providers and patients provides significant opportunities for improving revenue cycle metrics and encouraging patients to access EHRs This article written by Apex Founder and CEO Brian Kueppers explores a number of strategies to create synergy between patient billing online payment portals and electronic health record EHR software to realize a high ROI in speed to payment patient satisfaction and portal adoption for meaningful use HFMA Business Profiles Somnia Bending the Healthcare Cost Curve Toward Improved Anesthesia Value Somnia President and CEO Marc Koch MD MBA explains how hospitals can drive transformative change in the perioperative experience for outstanding clinical and financial outcomes HFMA RESOURCE LIBRARY Large Health System Drives 10 UP Patient Payments and 10 DOWN Billing related Costs Faced with a rising tide of bad debt a large Southeastern healthcare system was seeing a sharp decline in net patient revenues The need to improve collections was dire By integrating critical tools and processes the health system was able to increase online payments and improve its

    Original URL path: http://www.hfma.org/Content.aspx?id=29438 (2016-02-10)
    Open archived version from archive

  • Patient Advocacy: Addressing Consumerism in Today's Healthcare Environment | HFMA
    s customers Recommended For VPs of revenue cycle patient account directors business office directors customer service directors Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Prerequisites Understanding of Revenue Cycle Operations Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until December 9 2016 BACK TO PAGINATION Speakers Julie Kay Vice President Solutions Consulting Adreima Kelley Blair Executive Vice President Adreima Summary Changes in healthcare regulations patient responsibility balances value based medicine and alternative service delivery models collectively serve to refocus providers attention to patient centric rhetoric with measurable objectives that demand our consumers receive the medical and financial assistance they need delivered in an integrated holistic approach they deserve During this webinar explore how the deployment of trend setting technology strategic partnerships and a retail oriented patient focused approach results in a superior patient advocacy program that dramatically increases patient satisfaction while improving revenue After This Webinar You ll Be Able To Design a patient advocacy program that aligns physicians and facility Create a specific integrated approach to patient advocacy that serves as the basis for improved patient satisfaction and enhanced reimbursement Identify the critical functions of an effective patient advocacy program Implement a retail style patient advocacy program that effectively addresses the unique needs of a healthcare provider s customers Recommended For VPs of revenue cycle patient account directors business office directors customer service directors Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Prerequisites Understanding of Revenue Cycle Operations Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until December 9 2016 Please login to add your comments Advertisements HFMA Business Profiles McKesson Leveraging Predictive Analytics to Rein in Operating Costs A leader from McKesson discusses how healthcare reform is forcing hospitals and health systems to take a different approach to capacity management and patient flow HFMA RESOURCE LIBRARY 6 Patient Revenue Cycle Metrics You Should Be Tracking and How to Improve Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment portals are important complements to traditional provider centric approaches HFMA Business Profiles Optum Enabling Transformative Change Elena White vice president of risk quality and network solutions for Optum discusses how healthcare providers can leverage data and technology as they enable risk in their organization HFMA RESOURCE LIBRARY Payment Portals Can Improve Self Pay Collections and Support Meaningful Use Increased electronic engagement between healthcare providers and patients provides significant opportunities for improving revenue cycle metrics and encouraging patients to access EHRs This article written by Apex Founder and CEO Brian Kueppers explores a number of strategies to create synergy between patient billing online payment portals and electronic health record EHR software to realize a high ROI in speed to payment patient satisfaction and portal adoption for meaningful use HFMA Business Profiles Somnia Bending the Healthcare Cost Curve Toward Improved Anesthesia Value Somnia President and CEO Marc Koch MD MBA explains how hospitals can drive transformative change in the perioperative experience for outstanding clinical and financial outcomes HFMA RESOURCE LIBRARY Large Health System Drives 10 UP

    Original URL path: http://www.hfma.org/Content.aspx?id=43217 (2016-02-10)
    Open archived version from archive

  • Patient Contact Strategies for Addressing High Days Sales Outstanding | HFMA
    pro active multi channel strategies to empower patients to better leverage healthcare services Recommended For CFOs directors of revenue cycle directors of patient services Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Pre requisites None Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until June 24 2016 BACK TO PAGINATION Speakers Tami Knobbe Senior Vice President of Patient Responsibility Services Adreima Inc Brian Hamilton Healthcare Operations Consultant LiveVox Inc Dusty Whitesell Chief Evangelist LiveVox Inc Summary Two major trends in healthcare have created a simultaneous and material increase in both patient call activity and self pay resolution difficulty larger co pays and deductibles and a sudden influx of patients with greater self pay responsibility subsequent the Affordable Care Act and commercial insurance changes As a result revenue cycle management leaders must now prepare operations to both service increased inbound patient call demands and establish new outbound patient contact strategies to resolve self pay balances Traditional solutions seek the expansion of existing staff which may not always be an easy option However failure to address issues on both ends may lead to a significant decrease in revenue cycle performance and patient satisfaction Join industry leaders as they discuss how revenue cycle operations are leveraging new strategies and tools such as self pay intelligent automation and blended staffing environments to address both major market challenges without increasing staff After This Webinar You ll Be Able To Describe the impacts of recent regulatory policy changes on revenue cycle management operations and existing patient contact strategies Discuss how self service and intelligent automation can be leveraged to increase staffing efficiency and inbound patient servicing capacity from real world case studies Summarize how traditional inbound patient contact center operations can implement outbound contact strategies and blended staffing environments to drive self pay resolution from real world case studies Leverage best practices for inbound outbound patient contact strategies Describe insight into what s next in pro active multi channel strategies to empower patients to better leverage healthcare services Recommended For CFOs directors of revenue cycle directors of patient services Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Pre requisites None Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until June 24 2016 Please login to add your comments Advertisements HFMA Business Profiles McKesson Leveraging Predictive Analytics to Rein in Operating Costs A leader from McKesson discusses how healthcare reform is forcing hospitals and health systems to take a different approach to capacity management and patient flow HFMA RESOURCE LIBRARY 6 Patient Revenue Cycle Metrics You Should Be Tracking and How to Improve Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment portals are important complements to traditional provider centric approaches HFMA Business Profiles Optum Enabling Transformative Change Elena White vice president of risk quality and network solutions for Optum discusses how healthcare providers can leverage data and technology as they enable risk in their organization HFMA RESOURCE LIBRARY Payment Portals Can Improve Self Pay Collections and Support Meaningful Use Increased electronic

    Original URL path: http://www.hfma.org/Content.aspx?id=30600 (2016-02-10)
    Open archived version from archive

  • Reducing Value-Based Purchasing Penalties by Improving Clinical Documentation
    CM PCS Describe the importance of physician engagement in documentation improvement Recommended For CFOs and directors of finance Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Prerequisites General knowledge of hospital coding and documentation processes Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until June 4 2016 BACK TO PAGINATION Speakers Dr Brett Senor Internal Medicine Pediatrician Hospitalist ICD 10 Chair Advisor Mission Health Mark Dominesey RN BSN MBA CCDS CDIP CHTS DP Director Quality Documentation Premier Inc Summary On Oct 1 2015 ICD 10 CM PCS will be required of all provider organizations inpatient and outpatient services Regulatory profiling is a necessary but complex component of healthcare quality measurement The foundation of accurate profiling is appropriate quality documentation in the health record Incomplete or inaccurate documentation and coding can cost providers millions of dollars and tie undue risk penalties to quality outcomes such as risk of mortality and harm rates under value based purchasing Having the infrastructure education and processes in place to prevent these issues is critical During this webinar Mission Health provides an overview of the types use and importance of secondary diagnoses and how they impact mortality scoring and reimbursement and outlines mortality self monitoring capabilities and trending examples In addition Mission Health will discuss the profiling structures used and aggregated nationally along with those used and governed by specialty organizations After This Webinar You ll Be Able To Assess the financial impact of accurate mortality profiling Outline examples of secondary diagnoses that will impact mortality profiling scores especially in ICD 10 CM PCS Describe the importance of physician engagement in documentation improvement Recommended For CFOs and directors of finance Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Prerequisites General knowledge of hospital coding and documentation processes Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until June 4 2016 Please login to add your comments Advertisements HFMA Business Profiles McKesson Leveraging Predictive Analytics to Rein in Operating Costs A leader from McKesson discusses how healthcare reform is forcing hospitals and health systems to take a different approach to capacity management and patient flow HFMA RESOURCE LIBRARY 6 Patient Revenue Cycle Metrics You Should Be Tracking and How to Improve Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment portals are important complements to traditional provider centric approaches HFMA Business Profiles Optum Enabling Transformative Change Elena White vice president of risk quality and network solutions for Optum discusses how healthcare providers can leverage data and technology as they enable risk in their organization HFMA RESOURCE LIBRARY Payment Portals Can Improve Self Pay Collections and Support Meaningful Use Increased electronic engagement between healthcare providers and patients provides significant opportunities for improving revenue cycle metrics and encouraging patients to access EHRs This article written by Apex Founder and CEO Brian Kueppers explores a number of strategies to create synergy between patient billing online payment portals and electronic health record EHR software to realize a high ROI in speed to payment patient satisfaction and portal

    Original URL path: http://www.hfma.org/Content.aspx?id=29475 (2016-02-10)
    Open archived version from archive



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