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  • Strategies to Decrease Costs and Improve Patient Safety Through Improved Patient Identification | HFMA
    Patient Identification Recommended for CEOs CFOs directors of revenue cycle VPs of revenue cycle VPs of patient financial services and patient access directors Field of Study Specialized Knowledge and Application Delivery Method Group Internet Level Intermediate Prerequisites None Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until January 22 2016 BACK TO PAGINATION Speakers Jim Schwamb FACHE Former Vice President of Patient Financial Services BayCare Health System David L Feldman MD MBA CPE FACS Senior Vice President Chief Medical Officer Hospitals Insurance Company Inc David Wiener General Manager PatientSecure Products Group Imprivata Inc Summary As healthcare providers continue to invest in electronic medical records protecting patient identity and maintaining the integrity of patient records are increasingly recognized as a priority by healthcare leaders If you are like many of your peers you are seeing a 10 percent misidentification rate when accessing patient health records And 6 percent of those lead to an adverse event Insurance fraud duplicate and overlaid medical records are far too common threatening the safety of patients and wreaking havoc on revenue cycle management This webinar quantifies the key challenges with commonly practiced patient identification processes details issues and risks associated with improper patient identification and offers experts insight and best practices to mitigate the risks improve revenue cycle efficiency and ensure patient safety Walk away with clear solutions to decrease the unnecessary costs of doing business that are often taken for granted or simply written off After This Webinar You ll Be Able To Articulate the challenges of conventional patient identification process why is it so difficult Explain the issues risks and costs to your organization caused by inaccurate patient identification and inability to match the patient to the correct health record Assess your organization s risk and potential cost savings by understanding duplicate error rate and overlay ratio of your patient record database Describe the costly impact of having duplicate record and overlays to downstream hospital revenue cycle Articulate clear next steps to decrease the unnecessary costs of doing business that are often taken for granted or simply written off Articulate clear next steps to drive revenue cycle efficiency and improve patient safety in your organization through positive patient identification solutions that match the patient to the right health record every time Tools Takeaways White paper Improving Patient Care With Positive Patient Identification Recommended for CEOs CFOs directors of revenue cycle VPs of revenue cycle VPs of patient financial services and patient access directors Field of Study Specialized Knowledge and Application Delivery Method Group Internet Level Intermediate Prerequisites None Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until January 22 2016 Please login to add your comments Advertisements HFMA Business Profiles McKesson Leveraging Predictive Analytics to Rein in Operating Costs A leader from McKesson discusses how healthcare reform is forcing hospitals and health systems to take a different approach to capacity management and patient flow HFMA RESOURCE LIBRARY 6 Patient Revenue Cycle Metrics You Should Be Tracking and How to Improve Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment

    Original URL path: http://www.hfma.org/Content.aspx?id=43460 (2016-02-10)
    Open archived version from archive


  • Successfully Maintaining Revenue Cycle KPIs During ICD-10 Implementation | HFMA
    Recommended For Directors of revenue cycle directors of patient accounts and directors of IT for provider organizations and physician practices Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Prerequisites General familiarity with revenue cycle operations Prework None Contact Hours 1 0 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until July 30 2016 BACK TO PAGINATION Speakers Deborah Linehan Senior Director Coding Adreima Glen Reiner Corporate Vice President Adreima Summary At its most basic level ICD 10 is about converting one set of codes for a far richer expanded set of diagnostic and procedural clinical terminology In theory this evaluation is correct In practice this conversion touches every aspect of providers and physicians operations including patient delivery documentation data collection reporting and technology platforms This panoply of change and the ICD 10 conversion will have overwhelming impact on revenue cycle management Productivity losses are expected to range from 10 to 50 percent resulting in an increase in DNFB and AR days The reclassification of clinical conditions and procedures under ICD 10 and the incongruities between the two coding systems will cause an increased number of denials and will affect complex payment methodologies and adversely impact revenue This webinar shares best practice recommendations for mitigating the financial and operational risks inherent in the ICD 10 implementation and provide strategies to thrive during this transition After This Webinar You ll Be Able To Identify specific areas of risk both for provider organizations and physician practices Establish a strategy to mitigate these risks Create a framework for monitoring KPIs before during and after ICD 10 conversion Recommended For Directors of revenue cycle directors of patient accounts and directors of IT for provider organizations and physician practices Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Prerequisites General familiarity with revenue cycle operations Prework None Contact Hours 1 0 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until July 30 2016 Please login to add your comments Advertisements HFMA Business Profiles McKesson Leveraging Predictive Analytics to Rein in Operating Costs A leader from McKesson discusses how healthcare reform is forcing hospitals and health systems to take a different approach to capacity management and patient flow HFMA RESOURCE LIBRARY 6 Patient Revenue Cycle Metrics You Should Be Tracking and How to Improve Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment portals are important complements to traditional provider centric approaches HFMA Business Profiles Optum Enabling Transformative Change Elena White vice president of risk quality and network solutions for Optum discusses how healthcare providers can leverage data and technology as they enable risk in their organization HFMA RESOURCE LIBRARY Payment Portals Can Improve Self Pay Collections and Support Meaningful Use Increased electronic engagement between healthcare providers and patients provides significant opportunities for improving revenue cycle metrics and encouraging patients to access EHRs This article written by Apex Founder and CEO Brian Kueppers explores a number of strategies to create synergy between patient billing online payment portals and electronic health record EHR software to realize a high ROI in speed to payment patient satisfaction and

    Original URL path: http://www.hfma.org/Content.aspx?id=31368 (2016-02-10)
    Open archived version from archive

  • The Patient Financial Experience: A Link Between Satisfaction, Payment, and More | HFMA
    portal Measure success along the financial journey including patient satisfaction and self service Recommended For CEOs CIOs CFOs revenue cycle managers and patient financial services directors Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Prerequisites None Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until October 30 2016 BACK TO PAGINATION Speaker Corey Meyer Director Mobile and Virtual Health Services Lancaster General Hospital Summary How well does your patient s financial experience complement your clinical experience Are you engaging aligning and empowering the growing number of insured patients now facing decisions about rising financial responsibilities This webinar explores how Lancaster General Health is transforming its patient financial experience to create a consumer friendly experience from estimate to bill payment unifying hospital physician services and the organization s patient portal After This Webinar You ll Be Able To Articulate the role revenue cycle plays in improving the patient experience Identify common barriers and create an action plan for rapid patient adoption Coordinate billing engagement to unify patient experience across hospital and physician services offline paper to digital and the patient portal Measure success along the financial journey including patient satisfaction and self service Recommended For CEOs CIOs CFOs revenue cycle managers and patient financial services directors Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Prerequisites None Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until October 30 2016 Please login to add your comments Advertisements HFMA Business Profiles McKesson Leveraging Predictive Analytics to Rein in Operating Costs A leader from McKesson discusses how healthcare reform is forcing hospitals and health systems to take a different approach to capacity management and patient flow HFMA RESOURCE LIBRARY 6 Patient Revenue Cycle Metrics You Should Be Tracking and How to Improve Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment portals are important complements to traditional provider centric approaches HFMA Business Profiles Optum Enabling Transformative Change Elena White vice president of risk quality and network solutions for Optum discusses how healthcare providers can leverage data and technology as they enable risk in their organization HFMA RESOURCE LIBRARY Payment Portals Can Improve Self Pay Collections and Support Meaningful Use Increased electronic engagement between healthcare providers and patients provides significant opportunities for improving revenue cycle metrics and encouraging patients to access EHRs This article written by Apex Founder and CEO Brian Kueppers explores a number of strategies to create synergy between patient billing online payment portals and electronic health record EHR software to realize a high ROI in speed to payment patient satisfaction and portal adoption for meaningful use HFMA Business Profiles Somnia Bending the Healthcare Cost Curve Toward Improved Anesthesia Value Somnia President and CEO Marc Koch MD MBA explains how hospitals can drive transformative change in the perioperative experience for outstanding clinical and financial outcomes HFMA RESOURCE LIBRARY Large Health System Drives 10 UP Patient Payments and 10 DOWN Billing related Costs Faced with a rising tide of bad debt a large Southeastern healthcare system was seeing a sharp

    Original URL path: http://www.hfma.org/Content.aspx?id=40547 (2016-02-10)
    Open archived version from archive

  • The Patient Financial Journey: Statements, Portal, Engagement, Payment, and More | HFMA
    for CEOs CFOs directors of revenue cycle VPs of supply chain billing and collection managers physician or clinical leaders and physician practice executives Field of Study Specialized Knowledge and Application Delivery Method Group Internet Level Intermediate Prerequisites None Prework None Contact hours 1 0 Pricing Members Free Non members 99 Note This on demand webinar is available until January 29 2017 BACK TO PAGINATION Speaker Laurie Hurwitz Executive Director Revenue Cycle Gundersen Health System Summary Rising patient responsibility among the insured is changing the nature of competition in health care bringing cost and the financial experience into the decision making process for patients seeking care Beyond deciding if and when to pay their portion the billing experience is influencing overall patient satisfaction Gundersen Health System has committed to transforming its patients financial experience They implemented a cohesive approach to the financial experience across hospital and physician services designed to engage patients with transparency convenience and flexibility Closing traditional blind spots Gundersen adopted self service payment as a consumer success metric and now measures satisfaction within their billing and payment experience Further the effort aligns strategically with the organization s patient portal to drive usage and enable payment by guests while expanding awareness During this webinar hear Gundersen s leadership share their innovation vision implementation insights and impact on patient satisfaction staff productivity cost per payment and net collections After This Webinar You ll Be Able To Assess patient interactions during the financial journey and identify pain points Apply learnings from retail and e commerce settings to augment patient experience and improve satisfaction Analyze quantitative and qualitative findings from Gundersen s unified patient experience platform to track improvements in collections and patient satisfaction Identify best practices to connect disparate departments and platforms under a unified system of incentive and measurement Recommended for CEOs CFOs directors of revenue cycle VPs of supply chain billing and collection managers physician or clinical leaders and physician practice executives Field of Study Specialized Knowledge and Application Delivery Method Group Internet Level Intermediate Prerequisites None Prework None Contact hours 1 0 Pricing Members Free Non members 99 Note This on demand webinar is available until January 29 2017 Please login to add your comments Advertisements HFMA Business Profiles McKesson Leveraging Predictive Analytics to Rein in Operating Costs A leader from McKesson discusses how healthcare reform is forcing hospitals and health systems to take a different approach to capacity management and patient flow HFMA RESOURCE LIBRARY 6 Patient Revenue Cycle Metrics You Should Be Tracking and How to Improve Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment portals are important complements to traditional provider centric approaches HFMA Business Profiles Optum Enabling Transformative Change Elena White vice president of risk quality and network solutions for Optum discusses how healthcare providers can leverage data and technology as they enable risk in their organization HFMA RESOURCE LIBRARY Payment Portals Can Improve Self Pay Collections and Support Meaningful Use Increased electronic engagement between healthcare providers and patients provides significant opportunities for improving revenue cycle metrics and encouraging patients to access EHRs This article written by Apex Founder and CEO Brian Kueppers explores a number of strategies to create synergy between

    Original URL path: http://www.hfma.org/Content.aspx?id=44508 (2016-02-10)
    Open archived version from archive

  • The Power of One: Implementing a Single Source for Claim Status, Denial Management, and Workflow Integration | HFMA
    Attendees will receive a PDF of the PowerPoint presentation and a link to the recorded webinar Recommended For VPs directors and professionals of managed care reimbursement and compliance Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Prerequisites None Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until November 16 2016 BACK TO PAGINATION Speakers Ryan Ayres Vice President Product Management Business Office Solutions Recondo Technology Rayanna Moore Executive Director CBO Partners Central Business Office Summary Many healthcare organizations spend more time touching claims that ultimately would adjudicate without intervention versus remediating problem claims Today first pass claim processing rates hover between 90 and 95 percent Put another way 5 to 10 percent of the claims your organization submits will require intervention in order to complete adjudication depending on the payer Claim denials are a major source of frustration for provider organizations and can have a real impact on cash flow and financial performance Even when healthcare providers gather correct information and submit clean claims denials occur Having processes and teams in place to handle them is crucial With the added complexities of ICD 10 denial management becomes even more crucial to protect the cash flow of all provider organizations During this webinar you ll learn the benefits of implementing an automated technology dedicated to retrieving claims status data from payer websites and generating clear and actionable information so that business office staff can concentrate on remediating problem claims rather than finding them After this webinar you will be able to Describe how web sourced claim status data has the level of detail needed to quickly remediate claims Examine how intelligent interfaces with workflow systems can alleviate the need for manual processes for the vast majority of claims Understand how to focus your organization s business office staff on issue remediation rather than status investigation improves financial performance lowers cost and drives efficiency Tools Takeaways Attendees will receive a PDF of the PowerPoint presentation and a link to the recorded webinar Recommended For VPs directors and professionals of managed care reimbursement and compliance Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Prerequisites None Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until November 16 2016 Please login to add your comments Advertisements HFMA Business Profiles McKesson Leveraging Predictive Analytics to Rein in Operating Costs A leader from McKesson discusses how healthcare reform is forcing hospitals and health systems to take a different approach to capacity management and patient flow HFMA RESOURCE LIBRARY 6 Patient Revenue Cycle Metrics You Should Be Tracking and How to Improve Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment portals are important complements to traditional provider centric approaches HFMA Business Profiles Optum Enabling Transformative Change Elena White vice president of risk quality and network solutions for Optum discusses how healthcare providers can leverage data and technology as they enable risk in their organization HFMA RESOURCE LIBRARY Payment Portals Can Improve Self Pay Collections and Support Meaningful Use Increased electronic engagement between

    Original URL path: http://www.hfma.org/Content.aspx?id=41392 (2016-02-10)
    Open archived version from archive

  • Transform your Billing Office for Maximum Effectiveness with People, Processes, and Technology | HFMA
    and technology for maximum effectiveness Recommended For CFOs finance leaders revenue cycle directors managers business office staff patient access managers patient financial services directors and managers Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Prerequisites None Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until October 23 2016 BACK TO PAGINATION Speakers Mike Simms VP of Revenue Cycle Cone Health Josh Byrd facilitator Director of Marketing Patientco Summary In today s tumultuous revenue cycle environment it s often hard to know where to start when faced with the challenge of improving patient billing and collections The simple answer is start with the patient The not so simple part is understanding what needs to change and then executing on those changes Cone Health discovered that it takes the right combination of people processes and technology to truly affect change on an enterprise wide scale During this webinar Cone Health shares the strategies used as well as the challenges and triumphs experienced as the organization transformed its billing office to be more patient focused and in turn improve the financial strength of the entire health system After This Webinar You ll Be Able To Identify key characteristics of the right people on your team and the roles they should play Define critical processes to improve and boost efficiency Determine what to look for when assessing vendors and technology to complement your strategy Align your people processes and technology for maximum effectiveness Recommended For CFOs finance leaders revenue cycle directors managers business office staff patient access managers patient financial services directors and managers Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Prerequisites None Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until October 23 2016 Please login to add your comments Advertisements HFMA Business Profiles McKesson Leveraging Predictive Analytics to Rein in Operating Costs A leader from McKesson discusses how healthcare reform is forcing hospitals and health systems to take a different approach to capacity management and patient flow HFMA RESOURCE LIBRARY 6 Patient Revenue Cycle Metrics You Should Be Tracking and How to Improve Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment portals are important complements to traditional provider centric approaches HFMA Business Profiles Optum Enabling Transformative Change Elena White vice president of risk quality and network solutions for Optum discusses how healthcare providers can leverage data and technology as they enable risk in their organization HFMA RESOURCE LIBRARY Payment Portals Can Improve Self Pay Collections and Support Meaningful Use Increased electronic engagement between healthcare providers and patients provides significant opportunities for improving revenue cycle metrics and encouraging patients to access EHRs This article written by Apex Founder and CEO Brian Kueppers explores a number of strategies to create synergy between patient billing online payment portals and electronic health record EHR software to realize a high ROI in speed to payment patient satisfaction and portal adoption for meaningful use HFMA Business Profiles Somnia Bending the Healthcare Cost Curve Toward Improved Anesthesia Value Somnia President and CEO

    Original URL path: http://www.hfma.org/Content.aspx?id=40531 (2016-02-10)
    Open archived version from archive

  • Using Cross-Functional Teams and Root Cause Analysis to Improve Revenue Cycle Performance
    Leverage analytics to identify and eliminate process variation and rework Leverage your practice management system to maximize return on investment Recommended For CFOs RCM VPs RCM directors Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Prerequisites None Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until April 7 2016 BACK TO PAGINATION Speakers Matt Wormser Senior Project Manager GE Healthcare Laura Steinkraus Vice President of Revenue Cycle Systems Training Schumacher Group Summary When the Schumacher Group wanted to drive improvement in their revenue cycle performance they put together a cross functional team from across the enterprise to review process training and technology The result was a 50 percent denials reduction within 12 months among other significant improvements Come learn how their approach can be leveraged to drive improvement at your organization After This Webinar You ll Be Able To Use cross functional teams and root cause analysis to identify gaps and reduce denials Leverage analytics to identify and eliminate process variation and rework Leverage your practice management system to maximize return on investment Recommended For CFOs RCM VPs RCM directors Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Prerequisites None Prework None Contact hours 1 0 Pricing HFMA members Free Non members 99 Note This on demand webinar is available until April 7 2016 Please login to add your comments Advertisements HFMA Business Profiles McKesson Leveraging Predictive Analytics to Rein in Operating Costs A leader from McKesson discusses how healthcare reform is forcing hospitals and health systems to take a different approach to capacity management and patient flow HFMA RESOURCE LIBRARY 6 Patient Revenue Cycle Metrics You Should Be Tracking and How to Improve Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment portals are important complements to traditional provider centric approaches HFMA Business Profiles Optum Enabling Transformative Change Elena White vice president of risk quality and network solutions for Optum discusses how healthcare providers can leverage data and technology as they enable risk in their organization HFMA RESOURCE LIBRARY Payment Portals Can Improve Self Pay Collections and Support Meaningful Use Increased electronic engagement between healthcare providers and patients provides significant opportunities for improving revenue cycle metrics and encouraging patients to access EHRs This article written by Apex Founder and CEO Brian Kueppers explores a number of strategies to create synergy between patient billing online payment portals and electronic health record EHR software to realize a high ROI in speed to payment patient satisfaction and portal adoption for meaningful use HFMA Business Profiles Somnia Bending the Healthcare Cost Curve Toward Improved Anesthesia Value Somnia President and CEO Marc Koch MD MBA explains how hospitals can drive transformative change in the perioperative experience for outstanding clinical and financial outcomes HFMA RESOURCE LIBRARY Large Health System Drives 10 UP Patient Payments and 10 DOWN Billing related Costs Faced with a rising tide of bad debt a large Southeastern healthcare system was seeing a sharp decline in net patient revenues The need to improve collections was dire By integrating critical tools and processes the health system was able to increase

    Original URL path: http://www.hfma.org/Content.aspx?id=28285 (2016-02-10)
    Open archived version from archive

  • Why Your Patient Access Strategy Affects Your Bottom Line | HFMA
    experience Tools Takeaways Article infographic Improving the Patient Experience Recommended For CFOs CMOs CNOs quality executives outpatient physician operations management revenue cycle executives and directors Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Prerequisites None Prework None Contact hours 1 0 Pricing HFMA Members Free Non Members 99 Note This on demand webinar is available until November 16 2016 BACK TO PAGINATION Speaker Pat DeAngelo Vice President Customer Operations McKesson Summary As hospitals health systems academic medical centers and hospital employed physician groups foundations position their transition to value based care as a top priority a goal of improving the patient experience is closely related This webinar describes the challenges hospitals and physicians now face in the new world of changing reimbursements and how an integrated patient access strategy can lead to both improved clinical and financial performance Case examples on how provider organizations are using a centralized approach to improve compliance among their physician practices prevent revenue leakage increase physician referrals and improve the overall efficiency of their staff will also be presented After This Webinar You Will Be Able To Identify how industry trends are reshaping how hospitals health systems and physician groups must interact with and engage their patients Understand how hospital readmissions poor transitions of care inconsistent chronic care management scheduling capacity management and repeat visits by patients to the emergency department affect operational costs decrease reimbursement and often lead to a poor patient experience Detail the benefits and metrics of success of having targeted patient centered functions managed by centralized call centers and how people processes and tools are fundamental Describe how an innovative concierge approach to patient interactions helps providers improve financial and clinical performance and allow for a more predictable repeatable patient experience Tools Takeaways Article infographic Improving the Patient Experience Recommended For CFOs CMOs CNOs quality executives outpatient physician operations management revenue cycle executives and directors Field of Study Specialized Knowledge and Applications Delivery Method Group Internet Level Intermediate Prerequisites None Prework None Contact hours 1 0 Pricing HFMA Members Free Non Members 99 Note This on demand webinar is available until November 16 2016 Please login to add your comments Advertisements HFMA Business Profiles McKesson Leveraging Predictive Analytics to Rein in Operating Costs A leader from McKesson discusses how healthcare reform is forcing hospitals and health systems to take a different approach to capacity management and patient flow HFMA RESOURCE LIBRARY 6 Patient Revenue Cycle Metrics You Should Be Tracking and How to Improve Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment portals are important complements to traditional provider centric approaches HFMA Business Profiles Optum Enabling Transformative Change Elena White vice president of risk quality and network solutions for Optum discusses how healthcare providers can leverage data and technology as they enable risk in their organization HFMA RESOURCE LIBRARY Payment Portals Can Improve Self Pay Collections and Support Meaningful Use Increased electronic engagement between healthcare providers and patients provides significant opportunities for improving revenue cycle metrics and encouraging patients to access EHRs This article written by Apex Founder and CEO Brian Kueppers explores a number of strategies to create synergy between patient billing online

    Original URL path: http://www.hfma.org/Content.aspx?id=41443 (2016-02-10)
    Open archived version from archive



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