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  • Mapawards FAQ
    to apply A To be eligible an executive leader in your organization must be a member of HFMA Q Is there an application fee A Yes there is a small administrative application fee of 75 for individual hospitals 75 for physician practices and 150 for hospital systems Q How do I access the application A Links to the applications can be found at hfma org mapawards when the online application system is open You will be asked to log into your HFMA account to access the application If you are not a member of HFMA you can create an account by selecting the create an account link on the HFMA Login page Once logged in you will be able to access additional information about the application and submission process Q Is there one application A No Separate applications have been created for individual hospitals hospital systems and physician practices Links to the applications can be found at hfma org mapawards when the online application system is open Q Can an individual hospital or system also apply for the physician practice award A Yes however physician practice data should be excluded from other hospital system applications The system application is a hospital system application and not an application for a fully integrated network of care MAP Awards FAQs continued Q Are there changes to the application process for 2016 A For hospitals and health systems yes The application process for hospitals and health systems is now a two part process The application process was altered to make the initial inputs on the application easier for organizations wishing to apply The first part of the application process is the financial metric portion The deadline for part one is February 22 2016 If your organization qualifies for consideration for the High Performance award you will be contacted in early March 2016 to submit part two of the application The deadline for part two is April 7 2016 Download the part two narrative overview The application for physician practices remains a one part application The deadline for the physician practice application is March 7 2016 Q Do I calculate the metric for each MAP Key A No Applicants submit the numerator and denominator for each metric and the application will calculate the actual metric You will be able to view the estimated metric before final submission to verify your data Q What if I can t complete the application in one sitting A The online application allows you to create a profile and auto saves your work so you can complete the application at your own pace Applications can also be downloaded in a printer friendly PDF format To ensure financial accuracy applicants will be required to download the Metric Submission Checklist which helps validate each required metric prior to application submission Q Does the application allow for attachments A Yes the application allows you to attach supporting documentation and manage those attachments so retrieving deleting updating and verifying that the attachments are included

    Original URL path: http://www.hfma.org/MAP/MapAwards_FAQ/ (2016-02-10)
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  • PastWinners
    The Valley Hospital 2013 Winners Winning hospital systems Baylor Health Care System Texas Health Resources OhioHealth Spectrum Health System Winning individual hospitals Saint Francis Hospital Geisinger Medical Center Hoag Memorial Hospital Presbyterian Centra Baptist Hospital of Miami Henry County Health Center 2012 Winners Baylor All Saints Medical Center at Fort Worth Baylor Jack Jane Hamilton Heart Vascular Hospital Baylor Medical Center at Irving Baylor Medical Center at Waxahachie Baylor Regional Medical Center at Grapevine Baylor Regional Medical Center at Plano Cape Cod Healthcare Centra Lynchburg General Hospital Geisinger Medical Center John C Lincoln Deer Valley Hospital Legacy Good Samaritan Medical Center MultiCare Mary Bridge Children s Hospital New York Presbyterian Hospital Riverside Methodist Hospital Shelby Baptist Medical Center Spectrum Health Kelsey Hospital The Valley Hospital 2011 Winners Baptist Hospital of Miami Baylor Medical Center at Irving CHRISTUS Health St Catherine Hospital Concord Hospital Geisinger Medical Center Legacy Good Samaritan Medical Center Lynchburg General Hospital Princeton Baptist Medical Center Saint Francis Hospital Sharp Grossmont Hospital Spectrum Health Grand Rapids Hospital Texas Health Presbyterian Hospital Plano 2010 Winners Baylor Medical Center at Irving Brookwood Medical Center CHRISTUS Schumpert Health System Danbury Hospital Geisinger Medical Center Hospital of the University of Pennsylvania Princeton Baptist Medical Center Riverside Methodist Hospital Saint Francis Hospital The Valley Hospital 2009 Winners Baptist Hospital Miami Baylor All Saints Bergen Mercy Medical Center Carolinas Medical Center Christus St Johns Geisinger Medical Center Henry County Health Center Legacy Meridian Park Oaklawn Hospital Redmond HCA Atlantal Shared Svcs Ctr Sharp Grossmont Hospital Spectrum Health Grand Rapids Hospital Touchette Regional Hospital The Valley Hospital Expand All About the MAP Award for High Performance HFMA s MAP Award for High Performance in Revenue Cycle recognizes hospitals health systems and physician practices whose innovative and effective strategies have enabled them to achieve excellence in

    Original URL path: http://www.hfma.org/MAP/PastWinners/ (2016-02-10)
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  • Jon Neikirk
    we ve been able to achieve a much higher level of accountability We assigned charge capture liaisons to work with clinical leaders on all revenue related issues That s provided a valuable point of contact between our clinical and financial sides We also explored ways to make sure we re charging for everything we re performing Improvements made to our charge capture process have returned more than 21 million in net revenue over one and a quarter years Recently we implemented copay collections in our hospital emergency departments In preparation we developed scripts for our staff to use that included language from our patient satisfaction surveys Prior to rolling out the new process we took the workflows and scripting to our patient advisory council They gave us good feedback about how to ask patients for money helping us talk about why we re doing it and how We know what the most important revenue cycle metrics are but everybody had different ways of measuring them With the MAP Keys we can all measure things like late charges or DNFB the same way If we just compare ourselves to our own historic data that just takes you so far MAP App allows us to benchmark ourselves against other academic medical centers or community hospitals and see where we match up We always try to be in the top decile In areas where we re underperforming MAP App gives us ideas for improving We set targets based on our levels in MAP App and then we monitor our performance against our goals and our peers We have a weekly revenue cycle huddle where we recognize areas that are doing well and focus on others where we can improve A big key to our success has been accountability Revenue Cycle Stories from the

    Original URL path: http://www.hfma.org/MAP/Jon_Neikirk/ (2016-02-10)
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  • Jose Losa
    are major factors that impacted our decision to become a MAP App subscriber We wanted to Benchmark against other facilities with similar payer mix and demographics Better understand our financial opportunities Network with facilities that were doing great things Understand metrics behind those deemed best in class Apply MAP Keys to our daily operations Improve the quality of our data Move forward toward an enterprise infrastructure with multiple locations Improve financial performance by 8M 10M in 2016 We will use MAP App to help us initially focus on three areas Point of service cash collections we currently have about 30 points of registration throughout the organization and only about half report up through the revenue cycle division we want to make sure we have standardized metrics and reporting Denials management we have to partner up the clinical team to understand what is causing the denials why are we not solving the issues at admission Cost of Collections our goal is to not continue to cutting costs but to transform the revenue cycle we want to position ourselves to provide revenue cycle services that address value based care methodology and other reimbursement infrastructure changes e g bundled payments Accomplishing all of this will only happen by securing leadership support and pushing to shift our culture Specifically we want to move from a not for profit mentality to how can we provide the best care for our patients while making sure we are financially sound At Children s our plan is to develop a training program that will be used across the organization to have a better understanding of what the revenue cycle is how it works and how we can partner to produce better results We also want to bolster a denials prevention effort supported by MAP App data to prevent

    Original URL path: http://www.hfma.org/MAP/Jose_Losa/ (2016-02-10)
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  • Lisa Bjerga
    created measures of staff productivity If staff met defined productivity and MAP metrics they were allowed to work remotely Because we re a rural provider staff drive long distances so this was a great incentive As result Days in A R decreased and employee engagement increased Lakewood also created a Pre Encounter Team to work with patients upfront regarding benefits out of pocket expenses and prepayment options The PET reduced patients anxiety regarding the financial aspects of their care and saved on collection efforts That plus outsourcing of our self pay accounts decreased Lakewood s self pay allowance by nearly 20 a significant positive impact to our bottom line In 2015 we are gearing up for our second conversion and again using MAP App to prepare and monitor recovery efforts We understand we ll have downtime if A R days spike as they did in our first conversion in 2012 we know how that will impact denials and cash MAP Key trending can assist us with budgeting and forecasting as we move into the conversion and recovery Currently we re working to keep DNFB and Days in A R as low as possible prior to conversion MAP App data allows us to present what people are being measured on our progress and what we re accomplishing that really motivates staff Lakewood also shares our MAP App data with the board The reports are summarized so non financial board members and physicians can follow them yet present enough data to generate discussion Revenue cycle improvements require buy in from not only revenue cycle staff but clinicians as well The simple presentation of the MAP Keys allows Lakewood to monitor progress and communicate impact across the system Smaller facilities like Lakewood face the same issues other facilities do denials problems with payers

    Original URL path: http://www.hfma.org/MAP/Lisa_Bjerga/ (2016-02-10)
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  • Sandy Gubbine
    to be agile dynamic always responding to what s going on in the industry You can t just come in and do the same thing every day that you did ten years ago Things keep changing and you need to adjust Metrics are how we keep our boat going in the right direction We had internal metrics then we adopted the MAP Keys and in 2013 we got MAP App Our scorecard keeps us abreast operationally so we don t get surprised Every day of the week we measure cash against budget on a group basis if it s not in line we dig deeper MAP Keys help us understand how we re doing against our peers For example we ve been working hard on POS cash Everyone thinks we re not collecting enough but we re moving up the ladder Our goal is to be above the 75th percentile If we re not we look to see what our peers are doing I ve been working with HFMA to do a seminar here in New Jersey to get more of our peers to adopt the MAP Keys We ll have much better clarity when we re all using the same numbers We have to share lessons about what works And we have to get people to bring health care into a business mindset Make sure you re offering a high quality service if something goes wrong fix it and get paid for what you do That s been a hard concept for people in health care to grasp but now we have to It s your business from when the patient contacts you to when the bill is paid in full You need to get a strong revenue cycle and strong business mindset to survive Revenue Cycle Stories from

    Original URL path: http://www.hfma.org/MAP/Sandy_Gubbine/ (2016-02-10)
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  • Tim Moore
    areas into one division so we could share ideas JULIE We managed to increase our point of service collections which we hadn t worked on aggressively before By improving our bill edit resolution process we were able to get our bills out sooner which helped us reduce days in A R We d been tracking our own measures but when we applied for HFMA s MAP Award we learned about the industry standards that let you make peer comparisons So we ve switched to using the MAP Keys and we ve subscribed to MAP App TIM It s really great that HFMA created this forum for revenue cycle leaders and staff to compare best practices with our peers Given the formidable challenges coming with healthcare reform we re going to need to rely on each other to identify new ways to operate the revenue cycle SINGLE MOST IMPORTANT LESSON TIM Stick with it When you set out to improve processes or technology you have to continue to execute even in moments when others tell you to give up It s well worth the investment in human and economic capital Revenue Cycle Stories from the Front Lines The Payoff Reduced days

    Original URL path: http://www.hfma.org/MAP/Tim_Moore/ (2016-02-10)
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  • HFMA's Value Project
    to Rein in Operating Costs A leader from McKesson discusses how healthcare reform is forcing hospitals and health systems to take a different approach to capacity management and patient flow HFMA RESOURCE LIBRARY 6 Patient Revenue Cycle Metrics You Should Be Tracking and How to Improve Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally

    Original URL path: http://www.hfma.org/SpecialTopic2.aspx?id=23462 (2016-02-10)
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