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  • Communications Best Practices Measurement Criteria | HFMA
    annual basis 5 Executive level metrics reporting evaluation a Ensure process is in place to consolidate the reports from the 4 areas listed above into an overall Compliance Report and presented to the executive leadership team on an annual basis BACK TO PAGINATION Following are criteria for evaluating the effectiveness of patient financial communications in a healthcare organization These are based on the Patient Financial Communications Best Practices HFMA offers a recognition program so organizations can demonstrate their implementation of the practices 1 Training program evaluation a All staff including Patient Access Financial Counseling and Customer Service dealing with patient financial discussions should go through training on an annual basis b Evidence that training occurred is presented to the Executive Leadership Team on an annual basis c Training can be provided through a variety of forums e g Web based or in person d Training can be provided by qualified resources internal or external as deemed appropriate by a designated quality officer e g Compliance Quality or Human Resources e Training must cover i Patient Financial Communications Best Practices specific to the staff role ii Financial assistance policies iii Available patient financing options iv Alternative solutions for the uninsured v Standard language to be used in patient discussions vi Laws and regulations e g EMTALA FDCPA TCPA etc specific to the staff role 2 Process compliance evaluation a Ensure provider organization is compliant with the Best Practices through annual observation monitoring and tracking of results b The evaluation will be comprehensive and cover all relevant parts of the Patient Financial Communications Best Practices 1 Best Practice Scenario 1 Patient Financial Communications in the ED i Registration ii Patient Share iii Prior Balance 2 Best Practice Scenario 2 Patient Financial Communications in Advance of Service i Registration ii Patient Share iii Prior Balance 3 Best Practice Scenario 3 Patient Financial Communications at the Time of Service Outside the ED i Registration ii Patient Share iii Prior Balance 4 Best Practice Scenario 4 Best Practices for all Patient Financial Communications c Process compliance evaluation can be performed by any organization independent of the department being audited e g internal audit compliance quality or a 3rd party d A report containing the results of the process evaluation is presented to the Executive Leadership Team on an annual basis 3 Technology evaluation a Ensure technology is in place to support informing the patient of the following i Verification of insurance eligibility for current services ii Verification of existing prior balance within organizational control iii Estimated cost of the current services and the consumer responsibility portion b A report containing the results of the technology evaluation is presented to the Executive Leadership Team on an annual basis c The technology evaluation can be performed by any qualified individual or organization e g technology compliance quality or a 3rd party 4 Feedback process and response evaluation a Ensure process is in place to regularly solicit input and receive feedback from key stakeholders in compliance with Patient Financial Communications Best Practices e g community patient surveys physicians b Ensure process is in place to measure and respond to input and feedback received c Ensure provider organization has an escalation process for patient complaint resolution d A report detailing the feedback and response process that is in place and a summary of the feedback and responses that have been exchanged is presented to the Executive Leadership Team on an annual basis 5 Executive level metrics reporting evaluation a Ensure process is in place to consolidate the reports from the 4 areas listed above into an overall Compliance Report and presented to the executive leadership team on an annual basis Please login to add your comments Advertisements HFMA Business Profiles McKesson Leveraging Predictive Analytics to Rein in Operating Costs A leader from McKesson discusses how healthcare reform is forcing hospitals and health systems to take a different approach to capacity management and patient flow HFMA RESOURCE LIBRARY 6 Patient Revenue Cycle Metrics You Should Be Tracking and How to Improve Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that

    Original URL path: http://www.hfma.org/Content.aspx?id=20084 (2016-02-10)
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  • General Information
    or healthcare workers More Information Session Spotlights Finding a Better Way Toward Patient Centered Medicine Vivian Lee PhD MD MBA will discuss how the University of Utah has simultaneously re defined treatment success improved patient expectations and engagement and created real and measurable cost efficiencies More Information Session Spotlights Competition Consumerism and Choice Building a Better Healthcare Mar David Johnson will discuss how consumerism and related forces are driving new levels of competition in the healthcare market More Information Session Spotlights Provider Sponsored Health Plan Analysis of Competitive Landscape Paul Keckley PhD will discuss the current status of provider sponsored risk activities and the success of provider sponsored health plans More Information General Information HFMA s 2016 National Institute June 26 29 Las Vegas NV The Venetian and the Palazzo Hotel Resort Sands Expo Center CPE Information Total CPE hours for Career Skills Sessions Early Riser Sessions Featured Speaker Sessions Breakout Sessions Innovation Labs and Keynote Sessions 21 5 See individual descriptions of Preconference Workshops for CPE hours Prerequisites if required are listed for individual sessions prework required is none unless indicated for the session The CPE Field of Study for sessions is Specialized Knowledge and Applications unless otherwise indicated in each specific description Instructional Method Group Live If You Have to Cancel A refund of the registration fee less a 50 processing fee will be granted if cancellation is received at least 10 days prior to the event date Subsequent cancellations received before the date of the program may be issued a HFMA National credit certificate less the processing fee good toward any future HFMA National educational programs or select products Substitutions are permitted Cancellations must be submitted in writing by fax to 708 531 0665 or by mail to HFMA 3 Westbrook Corporate Center Suite 600 Westchester IL

    Original URL path: http://www.hfma.org/ANI/General_Information/ (2016-02-10)
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  • Schedule_at_a_glance
    Greet in Exhibit Hall 8 00 11 00 PM Post Welcome Reception Sponsored by Craneware Monday June 27 6 00 AM 5 30 PM Registration 6 45 8 00 AM Continental Breakfast 7 00 7 50 AM Career Skills Early Riser Sessions 7 00 AM 4 30 PM Certification Networking Lounge Sponsored by Sutherland Healthcare Solutions 7 00 AM 4 30 PM Forum Networking Lounge 8 00 9 30 AM Keynote Presentation 9 45 11 00 AM Featured Speaker Sessions 11 00 AM 2 15 PM Exhibit Hall Lunch 2 15 3 30 PM Breakout Sessions 3 30 5 30 PM Exhibit Hall Reception 4 00 5 00 PM Early Careerist Meet and Greet in the Exhibit Hall 5 30 8 00 PM Annual Chapter Awards Dinner Invitation Only Tuesday June 28 6 00 AM 5 00 PM Registration 6 45 8 00 AM Continental Breakfast 7 00 7 50 AM Early Riser Sessions 7 00 AM 4 30 PM Certification Networking Lounge Sponsored by Sutherland Healthcare Solutions 7 00 AM 4 30 PM Forum Networking Lounge 8 00 9 15 AM Featured Speaker Sessions 9 30 10 45 AM Breakout Sessions 10 45 AM 2 00 PM Exhibit Hall

    Original URL path: http://www.hfma.org/ANI/Schedule_at_a_glance/ (2016-02-10)
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  • Keynote Presentations
    Spotlights Enabling Physicians to Deliver Value Based Care Sachin Jain MD will share strategies and examples to leverage health data to improve patient health Dr Jain s work uses the understanding of actual patient experiences and outcomes and applying that knowledge to improve care delivery through appropriate use of medications medication adherence and advancing medical discovery More Information Session Spotlights Competition Consumerism and Choice Building a Better Healthcare Mar David Johnson will discuss how consumerism and related forces are driving new levels of competition in the healthcare market More Information KEYNOTE PRESENTATIONS Sunday 4 30 6 00 PM 1 5 CPEs Julie Williamson PhD Coauthor of Matter Move Beyond the Competition Create More Value and Become the Obvious Choice Finding Your Edge of Disruption Julie works with companies who stand on the edge of disruption between the old and the new ways of doing things and helps them to navigate the space between a successful re imagine to how they do business and ultimately to matter more She will help you think about how to find your own edge of disruption and to then take action there that elevates the impact you have on your customers communities and the market In short to matter more in your business Monday 8 00 9 30 AM 1 5 CPEs Eric Topol MD Cardiologist and author of The Patient Will See You Now The Future of Medicine is in Your Hands The Future of Medicine is in Your Hands Eric Topol MD is a practicing cardiologist with Scripps Clinic and a pioneer in the field of cardiovascular medicine In addition Dr Topol is author of The Patient Will See You Now The Future of Medicine is in Your Hands You ll hear his insights on the future of medicine what is already here

    Original URL path: http://www.hfma.org/ANI/Keynote_Presentations/ (2016-02-10)
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  • SessionFinder
    to Maximize Impact Tuesday June 28 9 30 10 45 a m Clinically Integrated Network CIN Funds Flow Methodology for Risk Based Contracts Tuesday June 28 9 30 10 45 a m Optimizing Medical Group RC Performance to Meet Physician and Health System Goals Tuesday June 28 9 30 10 45 a m Effectively Engaging Physician Subspecialists to Support Strategic Service Lines Tuesday June 28 9 30 10 45 a m Leveraging Clinical Insights to Drive Cost Savings Tuesday June 28 9 30 10 45 a m The 340 B Drug Pricing Program Key Challenges and Preparing for the Future Tuesday June 28 9 30 10 45 a m Aligning with Physicians to Regionalize Services Tuesday June 28 9 30 10 45 a m Executing a Patient Experience Measurement Initiative Tuesday June 28 9 30 10 45 a m The Retail Revolution in Healthcare Trends for Improving Care Delivery Models and Patient Satisfaction Tuesday June 28 9 30 10 45 a m Centralized Scheduling for a Physician Enterprise Tuesday June 28 9 30 10 45 a m Federal Policy Update Tuesday June 28 9 30 10 45 a m Leveraging Laboratory Medicine and IT to Achieve Strategic Objectives Tuesday June 28 2 00 3 15 p m MACRA and Strategies for Hospital Physician Alignment Tuesday June 28 2 00 3 15 p m Determining and Managing the True Costs of Care through Collaboration Tuesday June 28 2 00 3 15 p m Achieving Success in Value Based Care via Joint Venture Health Plans Tuesday June 28 2 00 3 15 p m Using a Direct Care Health Plan to Improve Employee Healthcare Quality Tuesday June 28 2 00 3 15 p m Creating a Clinically Integrated Academic Community System Population Health Affiliation Tuesday June 28 2 00 3 15 p m RPI ROI Utilizing Robust Process Improvement to Redesign Care Processes Tuesday June 28 2 00 3 15 p m Using Hierarchical Condition Codes HCCs to Manage Population Tuesday June 28 2 00 3 15 p m Collecting Patient Payments Class Action Trends Tuesday June 28 2 00 3 15 p m Proposed Inpatient Medicare Prospective Payment System and Other PPS Payment Changes for 2017 Beyond Tuesday June 28 2 00 3 15 p m Elevating Physician Documentation to Help Drive Accurate Reimbursement Tuesday June 28 2 00 3 15 p m Maintaining a Strong Revenue Cycle While Switching EHRs Tuesday June 28 2 00 3 15 p m Increasing Patient Portal Adoption to Improve Engagement and Financial Responsibility Tuesday June 28 2 00 3 15 p m Engaging Physicians in Financial Improvement Initiatives Tuesday June 28 3 30 4 45 p m Managing Labor Productivity and Performance Improvement Two Perspectives Tuesday June 28 3 30 4 45 p m Winning the Market Share Wars with a Comprehensive Referral Strategy Tuesday June 28 3 30 4 45 p m Establishing a Pharmacy Revenue Integrity Program Tuesday June 28 3 30 4 45 p m Building a Successful Provider Sponsored Health Plan Tuesday June 28 3 30 4 45 p m Creating a Virtual CBO While Integrating Technology and Predictive Analytics Tuesday June 28 3 30 4 45 p m Exceptions Resolution How Machine Learning Can Transform Your Revenue Cycle Tuesday June 28 3 30 4 45 p m Integrating Post Acute Care into Alternative Payment Models Tuesday June 28 3 30 4 45 p m Legal Update Tuesday June 28 3 30 4 45 p m Where Do We Go From Here How Cedars Sinai is Optimizing ICD 10 Use Post Implementation Tuesday June 28 3 30 4 45 p m Becoming a Value Based Care Partner Using Data to Identify Gaps Wednesday June 29 11 00 a m 12 45 p m Aligning Physician Compensation with Value Based Reimbursement Wednesday June 29 11 00 a m 12 45 p m The New Paradigm of Patient Access Maximizing Access Through Clinically Integrated Care Wednesday June 29 11 00 a m 12 45 p m Creating a Care Redesign Infrastructure that Engages Clinicians Wednesday June 29 11 00 12 45 a m Designing a Successful Patient Collections and Experience Strategy Wednesday June 29 11 00 a m 12 45 p m Finding a Better Way Toward Patient Centered Medicine Monday June 27 9 45 11 00 a m Featured Speaker Vivian Lee PhD MD MBA Sr VP for Health Sciences University of Utah Re evaluating Physician Compensation Fair Market Value from an ACO Perspective Monday June 27 2 15 3 30 p m Data Breaches Class Actions and the Who s Who of HIPAA Enforcement The 2016 Litigation Enforcement Landscape Monday June 27 2 15 3 30 p m Legislative Regulatory Update for Rural PPS Hospitals Tuesday June 28 7 00 7 50 a m Healthcare Industry Tax Update 2016 Tuesday June 28 9 30 10 45 a m The 340 B Drug Pricing Program Key Challenges and Preparing for the Future Tuesday June 28 9 30 10 45 a m Federal Policy Update Tuesday June 28 9 30 10 45 a m MACRA and Strategies for Hospital Physician Alignment Tuesday June 28 2 00 3 15 p m Collecting Patient Payments Class Action Trends Tuesday June 28 2 00 3 15 p m Proposed Inpatient Medicare Prospective Payment System and Other PPS Payment Changes for 2017 Beyond Tuesday June 28 2 00 3 15 p m Legal Update Tuesday June 28 3 30 4 45 p m Provider Sponsored Health Plan Analysis of Competitive Landscape Tuesday June 28 8 00 9 15 a m Featured Speaker Paul Keckley PhD Managing Director Navigant Integration Trends Best Practices and Post Integration Opportunities Monday June 27 2 15 3 30 p m Effectively Engaging Physician Subspecialists to Support Strategic Service Lines Tuesday June 28 9 30 10 45 a m Aligning with Physicians to Regionalize Services Tuesday June 28 9 30 10 45 a m Creating a Clinically Integrated Academic Community System Population Health Affiliation Tuesday June 28 2 00 3 15 p

    Original URL path: http://www.hfma.org/ANI/SessionFinder/ (2016-02-10)
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  • Registration & Hotel
    Paul Keckley PhD will discuss the current status of provider sponsored risk activities and the success of provider sponsored health plans More Information Session Spotlights Getting to High Reliability Healthcare While Generating Positive ROI Mark Chassin MD will discuss a promising strategy to reach high reliability with the promising goal of efforts causing zero harm delivering health care without ever harming patients or healthcare workers More Information Session Spotlights Competition Consumerism and Choice Building a Better Healthcare Mar David Johnson will discuss how consumerism and related forces are driving new levels of competition in the healthcare market More Information Session Spotlights Enabling Physicians to Deliver Value Based Care Sachin Jain MD will share strategies and examples to leverage health data to improve patient health Dr Jain s work uses the understanding of actual patient experiences and outcomes and applying that knowledge to improve care delivery through appropriate use of medications medication adherence and advancing medical discovery More Information Registration Hotel ANI in Las Vegas Click the Register for ANI 2016 icon below to start your registration ANI to Go Can t make it to Vegas ANI to Go gives you online access to great content while saving on travel expenses and time away from the office Learn more about ANI to Go Click the Register for ANI 2016 icon below to start your registration and select ANI to Go on the Registration Type screen Register by February 29 2016 and take 150 off the full conference or ANI to Go registration rate View pricing information HFMA members will need to log in others will need to create an account NEW for 2016 Current members will have the ability to renew their membership during the ANI registration process Full details are available on the pricing information page If you prefer to

    Original URL path: http://www.hfma.org/ANI/Registration_Hotel/ (2016-02-10)
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  • Exhibit Hall Information
    Patient Centered Medicine Vivian Lee PhD MD MBA will discuss how the University of Utah has simultaneously re defined treatment success improved patient expectations and engagement and created real and measurable cost efficiencies More Information Session Spotlights Enabling Physicians to Deliver Value Based Care Sachin Jain MD will share strategies and examples to leverage health data to improve patient health Dr Jain s work uses the understanding of actual patient experiences and outcomes and applying that knowledge to improve care delivery through appropriate use of medications medication adherence and advancing medical discovery More Information Session Spotlights Industry Trends and Credit Issues Martin Arrick will discuss the strategic shifts from fee for service to value based care and how that shift is leading institutions to focus less on volume and more on cost safety and quality outcomes and payment More Information Session Spotlights Getting to High Reliability Healthcare While Generating Positive ROI Mark Chassin MD will discuss a promising strategy to reach high reliability with the promising goal of efforts causing zero harm delivering health care without ever harming patients or healthcare workers More Information EXHIBIT HALL INFORMATION The ANI 2016 exhibit hall will feature more than 400 businesses offering ideas

    Original URL path: http://www.hfma.org/ANI/Exhibit_Hall_Information/ (2016-02-10)
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  • Awards & Recognition
    of provider sponsored risk activities and the success of provider sponsored health plans More Information Session Spotlights Getting to High Reliability Healthcare While Generating Positive ROI Mark Chassin MD will discuss a promising strategy to reach high reliability with the promising goal of efforts causing zero harm delivering health care without ever harming patients or healthcare workers More Information Session Spotlights What Drives Patient Loyalty Analyses from Inpatient Outpatient and Thomas Lee MD CMO Press Ganey will discuss strategies organizations have used that combine patient survey data and financial incentives to engage physicians in performance improvement efforts More Information Session Spotlights Finding a Better Way Toward Patient Centered Medicine Vivian Lee PhD MD MBA will discuss how the University of Utah has simultaneously re defined treatment success improved patient expectations and engagement and created real and measurable cost efficiencies More Information Awards Recognition HFMA s MAP Award for High Performance in Revenue Cycle HFMA will present the MAP Award for High Performance in Revenue Cycle to hospitals health systems and physician practices whose innovative and effective strategies have enabled them to achieve excellence in revenue cycle performance Join us in recognizing these organizations and congratulating them on their accomplishments at ANI HFMA Chapter Awards HFMA s Awards and Recognition Program is designed to provide incentives and recognition of chapter activities to achieve results as defined by the Davis Chapter Management System DCMS policy It is intended to focus chapters on important activities that add value for members or the Association while simultaneously encouraging innovation and improvement The Chapter Awards and Recognition Program is detailed within the DCMS policy section of the Planning Calendar and Resource Guide The awards are as follows The Robert M Shelton Award for Sustained Chapter Excellence The Helen M Yerger Special Recognition Award The C Henry

    Original URL path: http://www.hfma.org/ANI/Awards_Recognition/ (2016-02-10)
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