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  • ANI 2016 Mobile App
    experiences and outcomes and applying that knowledge to improve care delivery through appropriate use of medications medication adherence and advancing medical discovery More Information Session Spotlights Provider Sponsored Health Plan Analysis of Competitive Landscape Paul Keckley PhD will discuss the current status of provider sponsored risk activities and the success of provider sponsored health plans More Information Session Spotlights Competition Consumerism and Choice Building a Better Healthcare Mar David Johnson will discuss how consumerism and related forces are driving new levels of competition in the healthcare market More Information Session Spotlights What Drives Patient Loyalty Analyses from Inpatient Outpatient and Thomas Lee MD CMO Press Ganey will discuss strategies organizations have used that combine patient survey data and financial incentives to engage physicians in performance improvement efforts More Information Session Spotlights Getting to High Reliability Healthcare While Generating Positive ROI Mark Chassin MD will discuss a promising strategy to reach high reliability with the promising goal of efforts causing zero harm delivering health care without ever harming patients or healthcare workers More Information Session Spotlights Finding a Better Way Toward Patient Centered Medicine Vivian Lee PhD MD MBA will discuss how the University of Utah has simultaneously re defined treatment success improved patient expectations and engagement and created real and measurable cost efficiencies More Information ANI 2016 Mobile App COMING SOON The ANI app is now part of the HFMA Education mobile app available for FREE in iTunes and Google Play Search HFMA in your app store You will be able to Browse the ANI program and create your own itinerary View property convention center and exhibit hall maps Find exhibitors and sponsors view their location in the exhibit hall and access company contact information Network with other ANI attendees Get important messages during ANI to make sure you re

    Original URL path: http://www.hfma.org/ANI/ANIapp/ (2016-02-10)
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  • Patient-Centered Care: A Winning Proposition for All
    s performance many turn to outside vendors to take a deeper dive and provide statistically significant patient data tied directly to individual physicians and other care providers Joan Becker RN patient experience partner at Barnes Jewish Hospital in St Louis says the health system began using data differently soon after her current boss Sean Rodriguez chief experience officer came aboard in 2011 Before then we didn t have a lot of access to our patient experience data Becker says Sean really took the bull by the horns and made sure our sample size was big enough and he went out and showed everyone data that they may not have even known existed In conjunction with a program that requires nurses to make hourly rounds and provide bedside shift reports the health system has tried to bolster the amount of patient experience data it collects to ensure the data are statistically relevant It then makes all the data available to the staff to help drive improvement Becker says this change woke managers up to the idea that they were responsible for improving patient satisfaction and that patient experience was a priority at Barnes Jewish At Dartmouth Hitchcock Majewski says patient experience data take on enhanced significance in the health system s southern region via a program called Achieving Excellence In this initiative a small group of physician leaders whom patients rated highly in various metrics have become ambassadors who shadow other physicians and mentor them on aspects of caregiving ranging from their body language and how they communicate with patients to how they interact with their computer during a patient visit We have seen some measurable changes in the numbers of physicians who have taken part in this program or requested this assistance to help with their professional development she says The hospital also relies heavily on nonemployee volunteers called patient and family advisers PFAs who serve on committees and task forces that are working to optimize how staff members deliver care Another team of PFAs does real time rounding in the hospital to get patients impressions of the care they are receiving and to collect stories and comments about both good and bad experiences which they bring back to the department leaders Having a patient as a member of a committee or task force changes the conversation and helps us think about the decisions we are making how the changes impact patients and that is something that has not necessarily been a part of our culture Majewski says The unstructured data collected by PFAs are vital to improving the patient experience Some of the stories are positive and some of them are constructive to help us change Majewski says And it has been very helpful for our staff to see these comments because they may not have realized how they are coming across to their patients Press Ganey s Lee endorses this data centric approach to improvement You can t simply do a few hundred patients via paper surveys once a year he said That may get CMS off your back if you ve met the criteria of 300 surveys per year by paper But if you want to actually drive improvement so you can compete then you need data on lots of patients so you can begin to have accountability down to the individual clinician level Top Drivers of HCAHPS Ratings Overall Top Box Within Service Lines Better Patient Experience Better Competitor Experts tout patient experience as a key differentiator in today s consumer driven competitive healthcare landscape According to research by Press Ganey the three most important things that create peace of mind for the patient are in order confidence in the clinician teamwork and empathy The really interesting thing is after you take into account those variables things like waiting time convenience access and making an appointment didn t matter for likelihood to recommend Lee says What patients really value is Do you have good people who are working well together and are listening to them Lynn Barr chief transformation officer of the National Rural Accountable Care Consortium notes that the rural hospitals she works with are usually the only game in town and are not included in the IPPS penalties for low HCAHPS scores Yet even these perceived monopolies have much to gain competitively by improving patient satisfaction What stands out to Barr when she analyzes data from the organization s 175 member hospitals is how poorly many perform at capturing the customers closest to them We are working with rural health systems and clinics in isolated areas that are a monopoly in their town Barr says They should have 70 percent of the claims and instead they have 30 or 35 percent and those are of their attributed lives Those are their most loyal patients These are facilities with high costs because their volume is low If you are a business and want to drive volume how do you do that Customer satisfaction It s a dynamic Pu understands well Although Twin Rivers is the only hospital in town he estimates five hospitals are within 30 minutes to one hour of his facility We have always had significant out migration particularly for specialty care he says Patients didn t have as many choices years ago as they have today So if patients know they are going to get quality care with us as well as compassionate care they are more likely to support us At the end of the day if we care for patients with empathy and allow staff to serve their purpose for getting into health care in the first place which is to care for people we will develop loyalty with our staff and community that no one can regulate or take away from us This is the key for long term sustainability for our facility The need for hospitals to compete is also apparent in the terminology now used around creating a better patient experience Words such as brand and product

    Original URL path: https://www.hfma.org/Leadership/Archives/2015/Fall/Patient-Centered_Care__A_Winning_Proposition_for_All/ (2016-02-10)
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  • A Monthly Video with HFMA's Joe Fifer | HFMA
    affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment portals are important complements to traditional provider centric approaches HFMA Business Profiles Optum Enabling Transformative Change Elena White vice president of risk quality and network solutions for Optum discusses how healthcare providers can leverage data and technology as they enable risk in their organization HFMA RESOURCE LIBRARY Payment Portals Can Improve Self Pay Collections and Support Meaningful Use Increased electronic engagement between healthcare providers and patients provides significant opportunities for improving revenue cycle metrics and encouraging patients to access EHRs This article written by Apex Founder and CEO Brian Kueppers explores a number of strategies to create synergy between patient billing online payment portals and electronic health record EHR software to realize a high ROI in speed to payment patient satisfaction and portal adoption for meaningful use HFMA Business Profiles Somnia Bending the Healthcare Cost Curve Toward

    Original URL path: https://www.hfma.org/fifervideo/ (2016-02-10)
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  • HFMA Comments on the CMS Discharge Planning Proposed Rule | HFMA
    to allow for one post discharge home health visit within 48 hours of discharge regardless of the patient s homebound status Beyond a general evaluation of how the patient is doing they believe that this will allow them to complete a thorough medication reconciliation Our members experience has shown the accuracy of a medication reconciliation particularly one that includes over the counter medicines as contemplated in the proposed rule increases significantly when it is done in the home We frequently hear that most medication reconciliations that occur outside of the home for inpatient stays miss important medications because the patient didn t recall them or bring them to the hospital as instructed The opportunity for error increases significantly as this process is expanded to outpatient settings like the emergency department In this setting patients or the patients caregivers will not have time to gather all of the patient s medications prior to arriving at the emergency department Further a covered home visit will provide the opportunity to reinforce education about the patient s specific conditions answer any questions the patient has about his or her care plan and ensure that the patient has the necessary follow up appointments scheduled or completed Use of Telehealth for Follow up Care In the rule CMS encourages hospitals to consider potential technological tools or methods such as telehealth to support the individual s health upon discharge HFMA s members fully support the use of telehealth and other virtual methods to monitor patients and provide low intensity follow up care One of the barriers to greater adoption of these tools has been the cost to implement these programs and limited circumstances under which CMS and other payers will reimburse these valuable services HFMA strongly recommends that CMS cover and reimburse telehealth monitoring services for 30 days post discharge for patients who have been recently discharged from an inpatient unit including for observation services the emergency department or for same day surgeries The level of reimbursement should be sufficient to cover the direct and indirect cost of providing telehealth services Ongoing Assessment of Discharge Planning Process The rule proposes that hospitals assess their discharge planning process The assessment must include ongoing periodic review of a representative sample of discharge plans including those patients who were readmitted within 30 days of a previous admission to ensure that they are responsive to patient discharge needs HFMA fully supports this requirement We believe that reviewing discharge plans from readmitted patients is a necessary step in identifying opportunities for improving the discharge planning process and reducing readmissions However we d like to remind CMS that not all patients who are readmitted are readmitted to the hospital from which they are initially discharged While we realize that this information is eventually provided to hospitals as part of the Hospital Readmissions Reduction Program it is made available to hospitals through their Quality Net accounts many months after the fact Therefore to expedite the improvement process HFMA asks that CMS notify hospitals on a monthly basis of their readmissions to other facilities Cost Estimates for Implementation of Proposed Rule CMS estimates that on an ongoing basis it will cost hospitals on average approximately 21 900 107 000 000 4 900 hospitals per hospital to implement the proposed rule CMS arrives at this number by assuming that only 5 percent of emergency department outpatient visit ambulatory surgery and observation patients will require a discharge plan For those that do require a discharge plan the average fully loaded staffing cost will be 99 and it will require 083 hours approximately five minutes for staff to complete the discharge plan While our members are unable to validate CMS s estimate that only 5 percent of the patient population will require a discharge plan we are deeply concerned with its estimate of the time required to create a discharge plan such as the one envisioned in the proposed rule Based on our members experience on average it requires 45 minutes to create a discharge plan Inserting this estimate of time into CMS s estimate yields a cost of approximately 965 million or 200 000 per hospital 13 000 000 patients x 99 per hour fully loaded staffing cost x 75 hours 965 million Assuming that CMS s estimate of volume is remotely accurate its estimation of cost imposed on hospitals under this proposed regulation is off by a factor of nine Given that Medicare payment for outpatient services doesn t come close to covering the cost to provide services 12 4 percent margin in 2013 1 we ask that if CMS finalizes this proposed rule they increase OPPS payments to cover the costs of this new mandate HFMA looks forward to any opportunity to provide assistance or comments to support CMS s efforts to refine and improve the Requirements for Discharge Planning for Hospitals Critical Access Hospitals and Home Health Agencies As an organization we take pride in our long history of providing balanced objective financial technical expertise to Congress CMS and advisory groups We are at your service to help CMS gain a balanced perspective on this complex issue If you have additional questions you may reach me or Richard Gundling Senior Vice President of HFMA s Washington D C office at 202 296 2920 The Association and I look forward to working with you Sincerely Joseph J Fifer FHFMA CPA President and Chief Executive Officer Healthcare Financial Management Association footnote 1 MedPAC March 2015 Report to Congress Medicare Payment Policy p 62 About HFMA HFMA is the nation s leading membership organization for more than 40 000 healthcare financial management professionals Our members are widely diverse employed by hospitals integrated delivery systems managed care organizations ambulatory and long term care facilities physician practices accounting and consulting firms and insurance companies Members positions include chief executive officer chief financial officer controller patient accounts manager accountant and consultant HFMA is a nonpartisan professional practice organization As part of its education information and professional development services HFMA develops and promotes ethical high quality healthcare finance practices HFMA works with a broad cross section of stakeholders to improve the healthcare industry by identifying and bridging gaps in knowledge best practices and standards Publication Date Friday January 08 2016 BACK TO PAGINATION January 4 2016 Andrew Slavitt Acting Administrator Centers for Medicare Medicaid Services Department of Health and Human Services Attention CMS 3317 P P O Box 8016 Baltimore MD 21244 8016 File Code CMS 3317 P Re Medicare and Medicaid Programs Revisions to Requirements for Discharge Planning for Hospitals Critical Access Hospitals and Home Health Agencies Dear Mr Slavitt The Healthcare Financial Management Association HFMA would like to thank the Centers for Medicare Medicaid Services CMS for the opportunity to comment on Medicare and Medicaid Programs Revisions to Requirements for Discharge Planning for Hospitals Critical Access Hospitals and Home Health Agencies hereafter referred to as the Proposed Rule published in the Nov 3 2015 Federal Register HFMA is a professional organization of more than 40 000 individuals involved in various aspects of healthcare financial management HFMA is committed to helping its members improve the management of and compliance with the numerous rules and regulations that govern the industry Introduction HFMA would like to commend CMS for its thorough analysis and discussion of a number of issues related to discharge planning In an effort to reduce readmissions and unnecessary outpatient utilization our members hospitals have focused on improving discharge planning and patient communications Given our members experience with this work HFMA would like to comment on the proposals related to Definition of Consider in the Proposed Rule Impact on Timing of Patient Discharges Patient s or Caregiver s Capabilities to Provide Follow up Care Use of Telehealth for Follow up Care Review of Selected Readmitted Cases Cost Estimates for Implementation of Proposed Rule Definition of Consider in the Proposed Rule The proposed rule uses the word consider multiple times Below are several examples of how it is used We propose to re designate 482 43 b 4 as 482 43 c 5 to require that as part of identifying the patient s discharge needs the hospital consider emphasis added the availability of caregivers and community based care for each patient whether through self care follow up care from a community based providers care from a caregiver support person s care from post acute health care facilities or in the case of a patient admitted from a long term care or other residential care facility care in that setting The proposed requirement at 482 43 c 5 would require hospitals to consider emphasis added the patient s or caregiver s capability and availability to provide the necessary post hospital care As part of the ongoing discharge planning process hospitals would identify areas where the patient or caregiver support person s would need assistance and address those needs in the discharge plan in a way that takes into account the patient s goals and preferences In addition we encourage hospitals to consider emphasis added potential technological tools or methods such as telehealth to support the individual s health upon discharge We propose that hospitals consider emphasis added the availability of and access to non health care services for patients which may include home and physical environment modifications including assistive technologies transportation services meal services or household services or both including housing for homeless patients These services may not be traditional health care services but they may be essential to the patient s ongoing care post discharge and ability to live in the community Hospitals should be able to provide additional information on non health care resources and social services to patients and their caregiver support person s and they should be knowledgeable about the availability of these resources in their community when applicable In addition we encourage hospitals to consider emphasis added the availability of supportive housing as an alternative to homeless shelters that can facilitate continuity of care for patients in need of housing Generally HFMA s members request that CMS Clarify what CMS means by its use of consider in each of the examples above Based on its clarified definition CMS needs to describe how it expects hospitals SNFs and home health agencies to document that they have met the requirement to consider the various items contemplated in the proposed rule Confirm that CMS s use of consider implies a reasonable effort to arrange for a service as opposed to a specific responsibility to ensure that a service is provided to the beneficiary Provide examples of how hospitals should document that they have fulfilled their requirement to consider things like the availability of caregivers patient s and caregiver s capabilities and access to non healthcare services Impact on Timing of Patient Discharges The proposed rule would require that the discharge planning process apply to all inpatients as well as certain categories of outpatients including but not limited to patients receiving observation services patients who are undergoing surgery or other same day procedures where anesthesia or moderate sedation is used emergency department patients who have been identified by a practitioner as needing a discharge plan and any other category of outpatient as recommended by the medical staff approved by the governing body and specified in the hospital s discharge planning policies and procedures While HFMA generally supports the intent of this proposed requirement we are greatly concerned about the significant incremental cost discussed in detail in the section on cost estimates that hospitals will bear in complying with this requirement Further for emergency department patients HFMA is concerned that meeting the requirements as proposed could result in a significant delay in discharging patients The proposed rule requires that hospitals consider the availability of and access to non health care services for patients Many of the community services that hospitals would need to coordinate with or refer the patient to be only available during working hours due to limited resources This is particularly true in rural communities where beyond resources there is a limited pool of staff to provide 24 7 support This delay will have three negative outcomes for both hospitals and patients Increased costs for hospitals as they will need to develop strategies to board patients who are medically clear to leave but awaiting a discharge plan Increased frequency of high volume emergency departments being placed on diversion as treatment space is occupied by patients who are medically cleared to leave but awaiting a discharge plan Increased number of patients who leave against medical advice as they refuse to wait for a discharge plan HFMA requests that CMS clarify its expectations as to what hospitals should do if the organizations providing non healthcare services required for a patient are not available for consultation during the patient s stay or when he or she is ready to be discharged If CMS expects that these services will be included in a discharge plan for patients who are discharged from the hospital during non business hours CMS will need to provide funding to community organizations to create stand by capacity during non business hours Patient s or Caregiver s Capabilities to Provide Follow up Care CMS proposes that as part of the ongoing discharge planning process hospitals would identify areas where the patient or caregiver support person s would need assistance and address emphasis added those needs in the discharge plan in a way that takes into account the patient s goals and preferences HFMA asks CMS to clarify its expectation of what hospitals must do to satisfy the requirement to address those needs in a discharge plan Specifically we hear from members that in many instances a patient or their caregiver is unable to provide the necessary follow up care in the home setting However the patient refuses post acute care despite an obvious need Reasons commonly cited by our members include 1 concerns about cost even for those with health insurance 2 loss of autonomy particularly for patients referred to skilled nursing facilities and 3 concerns about privacy for patients referred to home health care In instances where the patient declines post acute care does this need to be documented and if so how In instances where the patient is uninsured or underinsured and lacks the means to access needed assistance hospitals have traditionally worked to connect the patient to organizations that will provide the needed services on a discounted basis However if such an organization is not available is it sufficient that the hospital develop a discharge plan that would address these issues as if the patient could afford them or is CMS s expectation that the hospital will arrange for these services to be provided without cost to the patient As discussed above cost continues to be a barrier to accessing the necessary post acute resources Given the shift to longer outpatient observation stays HFMA continues to recommend that CMS waive the inpatient three day stay rule to allow Medicare beneficiaries who are admitted under observation status access to their SNF benefit Finally our members believe that CMS should change its coverage policy to allow for one post discharge home health visit within 48 hours of discharge regardless of the patient s homebound status Beyond a general evaluation of how the patient is doing they believe that this will allow them to complete a thorough medication reconciliation Our members experience has shown the accuracy of a medication reconciliation particularly one that includes over the counter medicines as contemplated in the proposed rule increases significantly when it is done in the home We frequently hear that most medication reconciliations that occur outside of the home for inpatient stays miss important medications because the patient didn t recall them or bring them to the hospital as instructed The opportunity for error increases significantly as this process is expanded to outpatient settings like the emergency department In this setting patients or the patients caregivers will not have time to gather all of the patient s medications prior to arriving at the emergency department Further a covered home visit will provide the opportunity to reinforce education about the patient s specific conditions answer any questions the patient has about his or her care plan and ensure that the patient has the necessary follow up appointments scheduled or completed Use of Telehealth for Follow up Care In the rule CMS encourages hospitals to consider potential technological tools or methods such as telehealth to support the individual s health upon discharge HFMA s members fully support the use of telehealth and other virtual methods to monitor patients and provide low intensity follow up care One of the barriers to greater adoption of these tools has been the cost to implement these programs and limited circumstances under which CMS and other payers will reimburse these valuable services HFMA strongly recommends that CMS cover and reimburse telehealth monitoring services for 30 days post discharge for patients who have been recently discharged from an inpatient unit including for observation services the emergency department or for same day surgeries The level of reimbursement should be sufficient to cover the direct and indirect cost of providing telehealth services Ongoing Assessment of Discharge Planning Process The rule proposes that hospitals assess their discharge planning process The assessment must include ongoing periodic review of a representative sample of discharge plans including those patients who were readmitted within 30 days of a previous admission to ensure that they are responsive to patient discharge needs HFMA fully supports this requirement We believe that reviewing discharge plans from readmitted patients is a necessary step in identifying opportunities for improving the discharge planning process and reducing readmissions However we d like to remind CMS that not all patients who are readmitted are readmitted to the hospital from which they are initially discharged While we realize that this information is eventually provided to hospitals as part of the Hospital Readmissions Reduction Program it is made available to hospitals through their Quality Net accounts many months after the

    Original URL path: https://www.hfma.org/Content.aspx?id=45622 (2016-02-10)
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  • National Story Contest Winners Explore the Best Care at the Lowest Cost | HFMA
    stories from both this contest and prior Costs of Care contests over the last five years to inspire others to improve healthcare delivery think creatively about solutions and ultimately help shape the transformation of the U S healthcare system to deliver higher value care Publication Date Friday November 06 2015 BACK TO PAGINATION The Best Care The Lowest Cost One Idea at a Time is a national story contest that invited patients clinicians and administrators to share real stories of successes and failures in pursuit of affordable healthcare According to a New York Times CBS Poll half of Americans have identified the affordability of basic medical care as a hardship With healthcare costs projected to exceed 5 trillion annually within the next 10 years now is the time to bring clinical and financial leaders together to make care affordable This national story contest provided an opportunity to share ideas and to start a conversation between physicians and finance leaders on how to create a healthcare system that delivers better value To provide a broader platform for those stories to be shared four organizations representing the clinical financial and technology realms of healthcare Costs of Care Healthcare Financial Management Association HFMA Yale New Haven Health System and Strata Decision Technology came together to launch this contest This e book includes stories from both this contest and prior Costs of Care contests over the last five years to inspire others to improve healthcare delivery think creatively about solutions and ultimately help shape the transformation of the U S healthcare system to deliver higher value care Publication Date Friday November 06 2015 Please login to add your comments Advertisements HFMA Business Profiles McKesson Leveraging Predictive Analytics to Rein in Operating Costs A leader from McKesson discusses how healthcare reform is forcing hospitals and health systems to take a different approach to capacity management and patient flow HFMA RESOURCE LIBRARY 6 Patient Revenue Cycle Metrics You Should Be Tracking and How to Improve Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment portals are important complements to traditional provider centric approaches HFMA Business Profiles Optum Enabling Transformative Change Elena White vice president of risk quality and network solutions for Optum discusses how healthcare providers can leverage data and technology as they enable risk in their organization HFMA RESOURCE LIBRARY Payment Portals Can Improve Self Pay Collections and Support Meaningful Use Increased electronic engagement between healthcare providers and patients provides significant opportunities for improving revenue cycle metrics and encouraging patients to access EHRs This article written by Apex Founder and CEO Brian Kueppers explores a number of strategies to create synergy between patient billing online payment portals and electronic health record EHR software to realize a high ROI in speed to payment patient satisfaction and portal adoption for meaningful use HFMA Business Profiles Somnia Bending the Healthcare Cost Curve Toward Improved Anesthesia Value Somnia President and CEO Marc Koch MD MBA explains how hospitals can drive transformative change in the perioperative experience for outstanding clinical and financial outcomes HFMA RESOURCE LIBRARY Large Health System Drives 10 UP Patient Payments and 10 DOWN Billing related Costs Faced with a rising tide of bad debt a

    Original URL path: https://www.hfma.org/Content.aspx?id=43354 (2016-02-10)
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  • Health Care on Demand: Four Telehealth Priorities for 2016
    order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment portals are important complements to traditional provider centric approaches HFMA Business Profiles Optum Enabling Transformative Change Elena White vice president of risk quality and network solutions for Optum discusses how healthcare providers can leverage data and technology as they enable risk in their organization HFMA RESOURCE LIBRARY Payment Portals Can Improve Self Pay Collections and Support Meaningful Use Increased electronic engagement between healthcare providers and patients provides significant opportunities for improving revenue cycle metrics and encouraging patients to access EHRs This article written by Apex Founder and CEO Brian Kueppers explores

    Original URL path: https://www.hfma.org/Content.aspx?id=44789 (2016-02-10)
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  • Untitled Page
    Kentucky Louisiana Maine Manitoba Maryland Massachusetts Michigan Mil AE Europe Mil Pacific AP Military Miami AA Minnesota Mississippi Missouri Montana Nebraska Nevada New Brunswick New Hampshire New Jersey New Mexico New York Newfoundland Labrado No State North Carolina North Dakota Nova Scotia Ohio Oklahoma Ontario Oregon Pennsylvania Prince Edward Island Puerto Rico Quebec Rhode Island Saskatchewan South Carolina South Dakota Tennessee Texas Utah Vermont Virgin Islands Virginia Washington West Virginia Wisconsin Wyoming Zip Home Address if different Address 1 Address 2 City State Select a state province Alabama Alaska Alberta American Samoa Arizona Arkansas British Columbia California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Manitoba Maryland Massachusetts Michigan Mil AE Europe Mil Pacific AP Military Miami AA Minnesota Mississippi Missouri Montana Nebraska Nevada New Brunswick New Hampshire New Jersey New Mexico New York Newfoundland Labrado No State North Carolina North Dakota Nova Scotia Ohio Oklahoma Ontario Oregon Pennsylvania Prince Edward Island Puerto Rico Quebec Rhode Island Saskatchewan South Carolina South Dakota Tennessee Texas Utah Vermont Virgin Islands Virginia Washington West Virginia Wisconsin Wyoming Zip Send my mail to Student Postal Address Home Please select an address One address is required Please enter a home or school address New members are assigned a chapter affiliation based on the location of their preferred mailing address Upon application acceptance members may request a chapter transfer by calling 800 252 4362 ext 2 or emailing memberservices hfma org To learn more about the chapters in your area visit www hfma org HFMA is committed to diversity Your response is voluntary American Indian Alaskan Native Asian or Pacific Islander African American not of Hispanic origin Hispanic Caucasian Other Do not wish to disclose Degree Sought Bachelor Master Doctorate Other Major Business Administration Accounting Public Health

    Original URL path: https://www.hfma.org/msc/msc_estudent/estudent_join.aspx (2016-02-10)
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  • The Peer Review Process
    or service with a Peer Reviewed by HFMA mark Interested in getting your product or service Peer Reviewed Request the Peer Review vendor brochure If you have questions review the Peer Review FAQs or call 866 970 PEER 7337 BACK TO PAGINATION A prospective company with a product or service that they would like to have Peer Reviewed must fill out an application to find out if they are qualified to participate in HFMA s Peer Reviewed program If qualified there is an 11 step high level screening process that they must complete before earning the Peer Review designation Peer Review status approval of the product or service and its performance claims are based on the following criteria The product or service has demonstrated that it provides a return on investment can improve productivity or process effectiveness meets its promoted benefits and is accurate effective and easy to use The vendor has demonstrated superior customer service and technical support of the product or service The vendor delivers excellent customer relations to effectively and efficiently resolve customer issues as they relate to the product or service under consideration The product or service is based on practical industry knowledge and proven experience The vendor and the product or service maintain a reputation of integrity in the healthcare field After successfully completing the process and earning the designation vendors may promote their product or service with a Peer Reviewed by HFMA mark Interested in getting your product or service Peer Reviewed Request the Peer Review vendor brochure If you have questions review the Peer Review FAQs or call 866 970 PEER 7337 Please login to add your comments Advertisements HFMA Business Profiles McKesson Leveraging Predictive Analytics to Rein in Operating Costs A leader from McKesson discusses how healthcare reform is forcing hospitals and health systems to take a different approach to capacity management and patient flow HFMA RESOURCE LIBRARY 6 Patient Revenue Cycle Metrics You Should Be Tracking and How to Improve Your Results Patient financial engagement is more challenging than ever and more critical With patient responsibility as a percentage of revenue on the rise providers have seen their billing related costs and accounts receivable levels increase If increasing collection yield and reducing costs are a priority for your organization the metrics outlined in this presentation will provide the framework you need to understand what s working and what s not in order to guide your overall patient financial engagement initiatives and optimize results HFMA Business Profiles Accretive Health Partners with Providers to Excel in a Rapidly Transforming Revenue Cycle Environment Emad Rizk MD president and CEO of Accretive Health discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management HFMA RESOURCE LIBRARY 10 Ways to Reduce Patient Statement Volume and Reduce Costs No two patients are the same Each has a very personal healthcare experience and each has distinct financial needs and preferences that have an impact on how when and if they chose to pay their healthcare bill It s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients The need to tailor financial conversations and payment options to individual needs and preferences is critical This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach but take control of rising collection costs HFMA Business Profiles Conifer Health Solutions Helping Providers and Employers Build a Foundation for Better Health Jim Bohnsack vice president solution corporate development for Conifer Health Solutions explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements HFMA RESOURCE LIBRARY Reduce Patient Balances Sent to Collection Agencies Approaching New Problems with New Approaches This white paper written by Apex Vice President of Solutions and Services Carrie Romandine discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs but it will maximize the amount collected before sending to collections Further targeted messaging should be applied across all points of patient interaction i e point of service customer service patient statements and analyzed regularly for maximized results HFMA Business Profiles Ontario Systems Optimizing Accounts Receivable in a Rapidly Changing Environment Steve Scibetta senior director of channel sales for Ontario Systems healthcare product line shares insights into effectively managing receivables HFMA RESOURCE LIBRARY The Future of Online Patient Billing Portals This white paper written by Apex President Patrick Maurer discusses methods to increase patient adoption of online payments Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections This white paper shows why patient centric approaches to online payment portals are important complements to traditional provider centric approaches HFMA Business Profiles Optum Enabling Transformative Change Elena White vice president of risk quality and network solutions for Optum discusses how healthcare providers can leverage data and technology as they enable risk in their organization HFMA RESOURCE LIBRARY Payment Portals Can Improve Self Pay Collections and Support Meaningful Use Increased electronic engagement between healthcare providers and patients provides significant opportunities for improving revenue cycle metrics and encouraging patients to access EHRs This article written by Apex Founder and CEO Brian Kueppers explores a number of strategies to create synergy between patient billing online payment portals and electronic health record EHR software to realize a high ROI in speed to payment patient satisfaction and portal adoption for meaningful use HFMA Business Profiles Somnia Bending the Healthcare Cost Curve Toward Improved Anesthesia Value Somnia President and CEO Marc Koch MD MBA explains how hospitals can drive transformative change in the perioperative experience for outstanding clinical and financial outcomes HFMA RESOURCE LIBRARY Large Health System Drives 10 UP Patient Payments and 10 DOWN Billing related Costs Faced with a rising tide of bad debt a

    Original URL path: http://www.hfma.org/Content.aspx?id=1503 (2016-02-10)
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