archive-org.com » ORG » H » HOSPITALIMPACT.ORG

Total: 785

Choose link from "Titles, links and description words view":

Or switch to "Titles and links view".
  • Hospital Impact - Family perspective matters in the patient experience
    felt when people engaged me as part of the experience Being very clear that the birth process is not about the husband partner or support team what I mean here is that as a family member I was not invisible I was invited in as appropriate in the conversations caregivers and providers took the time to ask my name and when need be due to circumstances I was more actively involved in conversations and decisions with the providers While not every individual did this effectively almost all tried Rather it is the exception that stands out those few moments when people came to engage with my wife and it was if I was not or just should not have been on the room I am not sure those individuals realized that in alienating a family member even in the interest of the efficiency or effectiveness of their job they are ultimately alienating the patient as well While many face healthcare situations both joyous and trying alone many more now have people there at their side These people whether friends family or other support are as much a part of the experience as the patient themselves Yes the patient is receiving the care and yes we still expect the best in quality and safety outcomes in any encounter but recognizing the dimensionality of the encounter is key The bottom line what I learned through what I experienced from others is that family does matter in patient experience I do not offer this simply because it felt good to be included but rather by acknowledging and engaging me in the encounters we had the care team reinforced they were more concerned with the person in the bed not just the condition or situation to be managed From my experience I noted a few opportunities to consider in providing for the greatest in patient and family experience Reinforce that the primary purpose remains to engage with and support the patient with quality safe and compassionate care Acknowledge that an extension of that patient may be in the room family members are not simply passive observers in the encounter but active supporters advocates motivators etc in the care encounter Extend the same courtesies of introduction and personal connection to family members as provided to the patient Be willing to engage to the extent reasonable and in the moments definitely when needed family voice and involvement in the care process While this idea may seem difficult for some to realize in managing the day to day rhythm of their clinical duties these types of personal connections will go a long way in driving experience success It provides a platform for engagement it reinforces an environment of caring and compassion and as a result can only add to the potential for better outcomes overall In our recent care encounter we were blessed to welcome our newest son into the world We too were honored by those who cared for us as a family for the journey

    Original URL path: http://www.hospitalimpact.org/index.php/2015/07/30/family_perspective_matters_in_the_patien (2016-02-10)
    Open archived version from archive


  • Hospital Impact - 'How' trumps 'what' in patient experience success
    the bathroom when we arrived in both our L D and post partum rooms posters noting the importance of creating a quiet and healing environment room service menus and much more I realized those are nice things to do the tactics or the what And while not always expected they are emerging as central to patient experience efforts Living in the patient experience world I was aware of those whats but as a patient family member they were not explained to me their purpose was not revealed and so their impact while still impressive was not significant What stood out to me and what made my family s experience was something much simpler yet more significant It was the how of our care how our experience service quality and safety were handled made the impression on us From that admissions experience when Patricia calmly led us up to L D to our L D nurse Kristin who communicated clearly and set expectations even when not easy to communicate and from our anesthesiologist who followed up on my wife s procedure to the day and night nurses who rounded with care and gave their time to answer questions provide a helping hand and support for new parents who were sleepless overjoyed and overwhelmed It was the food service workers who took our order knowing my wife s allergies and asking to speak with me personally to make sure they could best take my dinner order It was Sandra the housekeeper who in the midst of ensuring the unit sparkled took the time to explain the family break room help with extra needs for our room and check in time to time just to see how we were doing This is not a secret formula or a quick checklist of to dos Rather it reinforces all that s central to the definition of patient experience that experience is the sum of all interactions shaped by an organization s culture that influence patient perceptions across the continuum of care What moved me most as a new father and what caught my attention as a champion for positive patient experience was that I saw these central ideas come to life It was the interactions it was the culture the people who cared for us each day that ultimately drove our perceptions and made our experience so great I do not wish to suggest tactics are not important or strategies for patient experience execution and improvement are not critical they are But it is truly the how in delivering experience that can have the biggest impact In healthcare we are fundamentally no more than people taking care of people Our family experience reinforced this more than anything It was how it was done that made all the difference to us Jason A Wolf Ph D is president of The Beryl Institute where he specializes in organizational effectiveness service excellence and high performance in healthcare Follow Jason jasonawolf and The Beryl Institute berylinstitute on Twitter Leave

    Original URL path: http://www.hospitalimpact.org/index.php/2013/05/22/title_100 (2016-02-10)
    Open archived version from archive

  • Hospital Impact - Family perspective matters in the patient experience
    felt when people engaged me as part of the experience Being very clear that the birth process is not about the husband partner or support team what I mean here is that as a family member I was not invisible I was invited in as appropriate in the conversations caregivers and providers took the time to ask my name and when need be due to circumstances I was more actively involved in conversations and decisions with the providers While not every individual did this effectively almost all tried Rather it is the exception that stands out those few moments when people came to engage with my wife and it was if I was not or just should not have been on the room I am not sure those individuals realized that in alienating a family member even in the interest of the efficiency or effectiveness of their job they are ultimately alienating the patient as well While many face healthcare situations both joyous and trying alone many more now have people there at their side These people whether friends family or other support are as much a part of the experience as the patient themselves Yes the patient is receiving the care and yes we still expect the best in quality and safety outcomes in any encounter but recognizing the dimensionality of the encounter is key The bottom line what I learned through what I experienced from others is that family does matter in patient experience I do not offer this simply because it felt good to be included but rather by acknowledging and engaging me in the encounters we had the care team reinforced they were more concerned with the person in the bed not just the condition or situation to be managed From my experience I noted a few opportunities to consider in providing for the greatest in patient and family experience Reinforce that the primary purpose remains to engage with and support the patient with quality safe and compassionate care Acknowledge that an extension of that patient may be in the room family members are not simply passive observers in the encounter but active supporters advocates motivators etc in the care encounter Extend the same courtesies of introduction and personal connection to family members as provided to the patient Be willing to engage to the extent reasonable and in the moments definitely when needed family voice and involvement in the care process While this idea may seem difficult for some to realize in managing the day to day rhythm of their clinical duties these types of personal connections will go a long way in driving experience success It provides a platform for engagement it reinforces an environment of caring and compassion and as a result can only add to the potential for better outcomes overall In our recent care encounter we were blessed to welcome our newest son into the world We too were honored by those who cared for us as a family for the journey

    Original URL path: http://www.hospitalimpact.org/index.php/2015/07/30/p5631 (2016-02-10)
    Open archived version from archive

  • Hospital Impact
    and serve in healthcare matters If we look at experience the way I perceive it and have asserted patients and families do as well experience encompasses all an individual in healthcare encounters quality safety service cost outcomes and more Yet if we return to the question of if experience matters it appears some continue to waver Three things of late have stirred energy in this conversation especially here in the U S The first is the introduction of the new Centers for Medicare Medicaid Services CMS star rating system which summarizes Hospital Consumer Assessment of Healthcare Providers and Systems HCAHPS public data assessing performance of some aspects of experience in the U S healthcare system The second is a proposed rule change also from CMS to Stage 2 Meaningful Use requirements about access to data The proposed change reduces the minimal number of patients required to access a providers electronic health record to electronically view download or transfer their records from 5 percent of patients to ensuring just one patient has done it The final item that caused some chatter is the thoughtful though narrow view of the patient experience discussion in The Atlantic article The Problem with Satisfied Patients by Alexandra Robbins Read more Leave a comment Patient and family engagement Healthcare s two way street March 19th 2015 by Jason A Wolf A lot has been written and materials developed of late around the idea of patient and family engagement One of the most significant and important contributions in this effort has been A Roadmap for Patient Family Engagement in Healthcare produced by the Gordon and Betty Moore Foundation and the American Institutes for Research This comprehensive publication identified patient and family engagement as bringing patient and family voices to decisions about care to healthcare organizational design and governance and to public policy and it offered the goals of engagement are aligned with the Triple Aim patient experience of care better population health and lower cost The engagement conversation is a critical one for healthcare but from many perspectives continues to ring of something healthcare delivery organizations should provide It suggests a one way responsibility to create engagement Yet engagement in the simplest of terms is powerful in that it is focused on fostering a sense of involvement understanding and ownership from those in an interaction In healthcare this level of involvement in care understanding and ownership comes from more than working to create engagement it is born from the very experiences patients and families have with the system and how they choose to respond Read more Leave a comment Patient experience Healthcare s shared global conversation February 18th 2015 by Jason A Wolf In 2011 The Beryl Institute launched its exploration into the state of patient experience to better understand a topic that was taking hold in the language of healthcare Just a few months earlier that year we introduced a community developed definition of the patient experience as the sum of all interactions shaped by an

    Original URL path: http://www.hospitalimpact.org/index.php?blog=1&s=Jason%20A.%20Wolfe&page=1&disp=posts&paged=2 (2016-02-10)
    Open archived version from archive

  • Hospital Impact - Health systems: To meet your community's needs, think outside the box
    fresh vegetables and fruits were able to grow their own We also shared hundreds of pounds of produce throughout the season with our local food bank We organized a Bridges to Opportunity program in cooperation with other health and human service organizations and the business community to explore issues in our community that impact poverty The goal is to bring people out of poverty through the creating resources they need to become self sufficient We have been working to improve literacy by supporting the Imagination Library which provides every newborn who is born at our hospital with a book a month until they reach the age of 5 These are just a few examples of that out of the box thinking that needs to occur as we apply meaningful population health initiatives in our communities Partnerships will be key since we as hospitals and health systems can t do it all However we can surely take the lead in our respective communities Barry Ronan is the president and CEO of Western Maryland Health System in Cumberland Maryland Leave a comment Please enable JavaScript to view the comments powered by Disqus Enter your search terms Submit search form Web www hospitalimpact org Get Hospital Impact in your inbox Healthcare Industry news Final Obama budget takes aim at opioid addiction superbugs Zika outbreak White House seeks 1 8B to respond to virus More hospitals replace nurseries with rooming in with moms Hospitals must train millennial nurse leaders in empathy frontline engagement St Louis hospital creates unit to improve outcomes through innovation 4 ways hospitals can foster family centered care Pediatric ER seeks to limit stressors for autistic patients Nurses hospital groups clash on Massachusetts bill to improve response to violence Superbug linked scopes Feds failed to act on earlier outbreak 8 developing

    Original URL path: http://www.hospitalimpact.org/index.php/2015/12/24/how_a_health_system_evolved_to_take_a_gr (2016-02-10)
    Open archived version from archive

  • Hospital Impact - Health systems: To meet your community's needs, think outside the box
    fresh vegetables and fruits were able to grow their own We also shared hundreds of pounds of produce throughout the season with our local food bank We organized a Bridges to Opportunity program in cooperation with other health and human service organizations and the business community to explore issues in our community that impact poverty The goal is to bring people out of poverty through the creating resources they need to become self sufficient We have been working to improve literacy by supporting the Imagination Library which provides every newborn who is born at our hospital with a book a month until they reach the age of 5 These are just a few examples of that out of the box thinking that needs to occur as we apply meaningful population health initiatives in our communities Partnerships will be key since we as hospitals and health systems can t do it all However we can surely take the lead in our respective communities Barry Ronan is the president and CEO of Western Maryland Health System in Cumberland Maryland Leave a comment Please enable JavaScript to view the comments powered by Disqus Enter your search terms Submit search form Web www hospitalimpact org Get Hospital Impact in your inbox Healthcare Industry news Final Obama budget takes aim at opioid addiction superbugs Zika outbreak White House seeks 1 8B to respond to virus More hospitals replace nurseries with rooming in with moms Hospitals must train millennial nurse leaders in empathy frontline engagement St Louis hospital creates unit to improve outcomes through innovation 4 ways hospitals can foster family centered care Pediatric ER seeks to limit stressors for autistic patients Nurses hospital groups clash on Massachusetts bill to improve response to violence Superbug linked scopes Feds failed to act on earlier outbreak 8 developing

    Original URL path: http://www.hospitalimpact.org/index.php/2015/12/24/p5712 (2016-02-10)
    Open archived version from archive

  • Hospital Impact - Value-based care requires trading competition for collaboration
    out of our emergency department they got it More We have done the same with skilled nursing facilities throughout the area No longer are SNF residents subjected to what in many instances were unnecessary trips to the ED Through a partnership with our health system there are many more services being delivered in the SNF than ever before We have RN Care Transitionists who are working between the hospital and the SNFs in the care and transition of the patient resident to the SNF from the hospital SNFists the hospitalist equivalent for SNFs who are delivering direct care to the residents of the SNF when the need arises and pharmacists who are providing medication and services that are new to the staff and residents of the SNF The same can be said for physician practices retail clinics diagnostic centers and the list goes on We realized very early on that if we were going to be successful under value based care delivery we would have to collaborate with so many providers with which we had previously competed It certainly took some time to get each to understand that our care delivery model had changed but they soon realized that the patient is the direct beneficiary under such a care delivery model Barry Ronan is the president and CEO of Western Maryland Health System in Cumberland Maryland Leave a comment Please enable JavaScript to view the comments powered by Disqus Enter your search terms Submit search form Web www hospitalimpact org Get Hospital Impact in your inbox Healthcare Industry news Final Obama budget takes aim at opioid addiction superbugs Zika outbreak White House seeks 1 8B to respond to virus More hospitals replace nurseries with rooming in with moms Hospitals must train millennial nurse leaders in empathy frontline engagement St Louis

    Original URL path: http://www.hospitalimpact.org/index.php/2015/10/15/value_based_care_requires_trading_compet (2016-02-10)
    Open archived version from archive

  • Hospital Impact - Value-based care requires trading competition for collaboration
    out of our emergency department they got it More We have done the same with skilled nursing facilities throughout the area No longer are SNF residents subjected to what in many instances were unnecessary trips to the ED Through a partnership with our health system there are many more services being delivered in the SNF than ever before We have RN Care Transitionists who are working between the hospital and the SNFs in the care and transition of the patient resident to the SNF from the hospital SNFists the hospitalist equivalent for SNFs who are delivering direct care to the residents of the SNF when the need arises and pharmacists who are providing medication and services that are new to the staff and residents of the SNF The same can be said for physician practices retail clinics diagnostic centers and the list goes on We realized very early on that if we were going to be successful under value based care delivery we would have to collaborate with so many providers with which we had previously competed It certainly took some time to get each to understand that our care delivery model had changed but they soon realized that the patient is the direct beneficiary under such a care delivery model Barry Ronan is the president and CEO of Western Maryland Health System in Cumberland Maryland Leave a comment Please enable JavaScript to view the comments powered by Disqus Enter your search terms Submit search form Web www hospitalimpact org Get Hospital Impact in your inbox Healthcare Industry news Final Obama budget takes aim at opioid addiction superbugs Zika outbreak White House seeks 1 8B to respond to virus More hospitals replace nurseries with rooming in with moms Hospitals must train millennial nurse leaders in empathy frontline engagement St Louis

    Original URL path: http://www.hospitalimpact.org/index.php/2015/10/15/p5679 (2016-02-10)
    Open archived version from archive



  •