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  • Hospital Impact - Technology: Healing supplement, not solution
    he is relaxed Also tell him to use his aggression under the boards I soon inquired about the other team s defense and called an offensive play Basket We continued our texting and I learned of a defensive lapse No problem It was corrected with a little encouragement from afar More information was shared and I found myself truly engaged in the game and cheering the team on from hundreds of miles away Question about an offensive set No problem Text Team down a bit emotionally No problem Text And eventually I learned through the wonders of technology that we had won But was that the best text I received that night No The best text I received actually came after the game and simply said Boys loved hearing from you Over the next few days I thought about the lessons that could be extrapolated from this experience and applied to the use of technology in healthcare And in doing so I realized the authentic connection among my players assistant coach and me created the climate that allowed for this successful use of technology The climate we created includes Time Sharing hundreds of hours together on and off the court Continuity Coaching with my assistant for eight years and together coaching eight of our eleven players over multiple years Mindfulness Remaining in relationship to what we are going through at any given time holding it honoring it and befriending it and one another Presence Preserving a non judgmental receptivity to the experience of players coaches and families alike as on and off court challenges have arisen Humility An absolute willingness to abandon preconceived suppositions if information be it verbal or non verbal from a player family or coach is not in alignment Empathy Maintaining an intention to recognize and honor emotions that are being experienced by my players families and assistant coach Authentic Relationship The culmination of all the above in trust reliance and belief in one another our team and our community Also through this experience I recognized that without this climate there would not have been an openness to text me initially I would not have known what was needed and when or when not to intervene The players would not have adhered to my instruction from afar my assistant coach would not have been open to additional insights and if I did insert myself through the use of technology I could have done harm Technology should neither be demonized nor held as the one and only solution to our healthcare challenges Rather technology should be leveraged to supplement healing encounters and optimize health outcomes and courageous adaptive leaders must guard it from being used for any contrary purpose Thomas H Dahlborg M S M is vice president for strategy and project director for the National Initiative for Children s Healthcare Quality NICHQ where he focuses on improving child health and well being Leave a comment Please enable JavaScript to view the comments powered by Disqus Enter your

    Original URL path: http://www.hospitalimpact.org/index.php/2013/03/13/use_health_it_to_supplement_healing_enco (2016-02-10)
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  • Hospital Impact - How healthcare leaders can deal with fear, uncertainty and greed
    solve problems better and faster involve employees in improvement efforts incentivize their teams to create solutions that reduce costs and add benefits and sustain internal morale and employee satisfaction Healthcare leaders know they need to build a culture that embraces change and also understand the risks and opportunities associated with innovation But most have limited training in how to actually change an organizationâ even less in how to determine which ideas are the best ones Add to this the fact that the FUGs get in the way of their own creative problem solving and bringing about real change becomes a real challenge Play games to get some real work done When it comes to getting people to think differently traditional thinking is plain wrong Research shows human beings have been hard wired to express themselves and interact with each other through play Therefore to change and innovate we must fool the mind so tit can more easily search for new patterns in a familiar domain How does this work Play and games transport our brains to a high level of emotions where ideas are stored just waiting to come out Games help us focus decide perform remember learn and innovate Very often the big ideas come from employees customers and partners people who once their minds are freed by play are amazed at the ideas that bubble up These ideas then intersect with others ideas and form new ways to see feel and think about their organization Recently a healthcare organization s staff was struggling with the FUGs even if they were loath to admit it A previous workshop showed the innovations they came up with and the transformations necessary to execute them were languishing However on a recent innovation gym retreat playing games completely freed their mind and enabled them to create an entirely new business model and highly innovative approaches to adapt to a changing market space Yes playing games works Some games promote discovery and others let ideas morph into new shapes and forms Particularly when you are tackling the FUGs games and serious play serve as crucial solution strategies simply because people love to play They relax their brains stop fighting new ideas and they realize there are no right or wrong answers So don t waste another minute start playing Andrea J Simon Ph D is a former Marketing Branding and Culture Change Senior VP at Hurley Medical Center in Flint Mich A corporate anthropologist she also is president and CEO of Simon Associates Management Consultants Leave a comment Please enable JavaScript to view the comments powered by Disqus Enter your search terms Submit search form Web www hospitalimpact org Get Hospital Impact in your inbox Healthcare Industry news Final Obama budget takes aim at opioid addiction superbugs Zika outbreak White House seeks 1 8B to respond to virus More hospitals replace nurseries with rooming in with moms Hospitals must train millennial nurse leaders in empathy frontline engagement St Louis hospital creates unit to improve

    Original URL path: http://www.hospitalimpact.org/index.php/2013/10/29/how_healthcare_leaders_can_deal_with_fea (2016-02-10)
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  • Hospital Impact - 5 ways hospitals can cope with the pain of change
    they are on a stage They are clinical and administrative experts and can truly perform brilliantly The only problem is that no one is coming to the play anymore No audience is like no patients How do you find a new audience Write a new play Hamlet Romeo and Juliet You are improv theater In fact you have to write your own script and figure out where to stand on the stage and direct yourself to perform the new play The metaphor may seem farfetched But indeed that is exactly what is taking place What is the new script about the new story you are writing as you perform How can you draft one to start rehearsals Who should be in the play Let me share five easy things that might kick start you in the right direction Understand your business from the audience backwards Stop thinking about this from your organization outwards You have to start backwards from your customers whether they are hospitals patients physicians or nursing homes or all of them What are they struggling with through this change in healthcare Go out and talk to them Do something different and engage them in the solutions Help them and you will help yourself Go exploring Get out of your office and go spend time listening to your customersâ patients physicians employers Conduct Innovation Games Serious play might help They are going through changes of crisis like proportions Together you can invent better solutions than either of you can do alone Even work with your competitors Get everyone involved Try to avoid the organizational antibodies that suck new ideas out of the organization Get everyone engaged in the change process Listen broadly You will find great ideas in unexpected places Put them all into the new play and see how improvisation actually could work Focus on fuzzy goals Like Columbus circumnavigating the globe the goals are very fuzzy And full of risks And you are really risk adverse to say the least But you do know how to test apply science and develop rigorous methods to evaluate good ideas and sort the really good ones from the rest Rehearsals like practice help Know metrics matter The metrics of success can help direct the scope and ambition of behavior In changing times you need to think metrics They can allow for the agility that brings truly disruptive innovations Metrics are essential if you are going to initiate changes and keep them going You better know what is working and why or what is not and how to keep adapting Most of all watch out for what we call FUG Fear uncertainty and greed The times they are a changin whether we want them to or not Better to create a new healthcare system that works than compete in an old one that is fast moving into extinction Andrea J Simon Ph D is a former Marketing Branding and Culture Change Senior VP at Hurley Medical Center in Flint Mich

    Original URL path: http://www.hospitalimpact.org/index.php/2013/08/26/5_ways_hospitals_can_cope_with_the_pain (2016-02-10)
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  • Hospital Impact - How Cleveland Clinic reduces men's health disparities
    men and the wellness of their communities Why focus on men s health Modlin is very concerned about the health disparities among people of different racial and socioeconomic groups As an African American he became particularly alarmed about these disparities among African American men However it is not only African American men who often shun doctors and fail to seek preventive health services for various reasons Men of all races and ethnic groups whether they are insured and or employed often do not go to the doctor They don t get screened They don t maintain their health with better diets and exercise They don t stop smoking They simply ignore their health and wellness because as they will tell you they don t have the time Yet men die between five and 10 years younger than women and they die from cardiovascular disease cancer and stroke much more frequently And African American males suffer on average a seven to eight year shorter life expectancy compared to white men What to do about this Eleven years ago Modlin thought of a way to reach out to men help them learn how to take care of themselves facilitate their access to the healthcare system and hopefully help them live better and healthier lives He was particularly interested in the needs of African American men as well as men who were uninsured underinsured or insured but uninvolved with the healthcare system After this year s 11th annual and very successful Men s Health Summitâ attracting 3 000 men to the Cleveland Clinic s Minority Men s Health Centerâ it seemed the right time to take his learning and experiences and encourage other institutions to address men s health needs in their own communities How does the Men s Health Center engage men in their care Here are several very effective initiatives Outreach done in a way that reflects the interests and habits of a community s men Modlin found that conducting health status inquiries and screenings where men hang out e g barber shops is very different from trying to get them to come to a doctor s office Engagement with churches and community groups connecting with men where they are and with the people in their circles Easy access to care at clinics including regular hours along with culturally sensitive doctors nurses and staff who are well trained on how to communicate with minority men Andrea J Simon Ph D is a former Marketing Branding and Culture Change Senior VP at Hurley Medical Center in Flint Mich A corporate anthropologist she also is president and CEO of Simon Associates Management Consultants Leave a comment Please enable JavaScript to view the comments powered by Disqus Enter your search terms Submit search form Web www hospitalimpact org Get Hospital Impact in your inbox Healthcare Industry news Final Obama budget takes aim at opioid addiction superbugs Zika outbreak White House seeks 1 8B to respond to virus More hospitals replace nurseries with rooming in

    Original URL path: http://www.hospitalimpact.org/index.php/2013/07/16/how_cleveland_clinic_reduces_men_s_healt (2016-02-10)
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  • Hospital Impact - Hospital growth: Strategies to reach new male patients
    into the system To get the ball rolling a core of Integris clinicians developed the protocols and worked on the screening process Once these were created the doctors volunteered their time But what drove the success of the Men U program is not that it offered men free health checks and cancer screenings but that it offered those services often in a tailgate party environment with food and door prizes not in a doctor s office Plus it gave men Man cards and bestowed points for getting healthy and staying that way Brilliant Fortunately it was easier getting men involved than the physicians had anticipated As Steve Petty Integris System Director of Community Wellness explains They had a lot of interest when they started It was just a challenge to get men to think about their health Men s health was a new concept in the area but they could get it to work if they got men engaged by creating awareness educating them on the importance of their health going to their communities and collaborating with local non profit agencies who were also looking to attract male audiences Moreover what the Men U organizers found by and large is that they rarely saw a guy at a screening that was already in the healthcare system As Justin Sparkes medical director for Community and Employee Wellness at Integris Health told us To get to the men you had to go where the men go giving health presentations at race tracks sporting events Oklahoma City Thunder games Baptist churches and so forth While we might think connecting with men about their health means having doctors office hours that are easy for them to access it was much more fundamental than that According to Sparkes The whole challenge was getting as close to a 1 1 as possible Men had to know why something like high blood pressure directly affects them They needed simple messages about their health Men were not interested in the data on whether or not they should get a PSA or what the correct cholesterol levels were Not this audience they just don t care They simply needed to know that I need my cholesterol checked my PSA taken Done Make it simple Integris also had to train its doctors and open its offices to these new patients men typically not in the healthcare system This was not easy If medical practices had a closed panel but were geographically situated near where someone lived they needed to open up for him Consequently Integris hospitals needed to tell their providers We have launched this men s health initiative and new patients are going to be calling you therefore you need to make appointments available And you will like them male high speed low intensity patients They come through fast Terrifically for Integris Health and the men in Oklahoma Men U is going gangbusters Why not in your part of the world If you are a physician who would like

    Original URL path: http://www.hospitalimpact.org/index.php/2013/05/01/hospital_growth_strategies_to_reach_pote_1 (2016-02-10)
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  • Hospital Impact - Men: Untapped market waiting for a hospital just like yours
    exam within the past year Worse is that across the United States men die anywhere from five years to 10 years younger than women When we looked at how men and women use physicians the disparity was even greater Excluding pregnancy related office visits women make twice as many preventative care visits as men Overall women age 15 to 44 are much more likely than men to visit a doctor for any reason It isn t that men are healthy Four in 10 42 percent men have been diagnosed with at least one of the following chronic conditions High blood pressure 28 percent Heart disease 8 percent Arthritis 13 percent Cancer 8 percent Diabetes 10 percent But they don t go for screenings and don t stay compliant on medications Doctors focus on women What is equally interesting and maybe another reason men stay away is that the experience of visiting a physicianâ s office is geared for women One Hurley doctor told us When I have a man in my examining room he is an imposter He sits on the table and tells me he is fine Nothing bothers him he is a strong man Yet his wife sits there and tells me that he has been complaining and not feeling well From the man s point of view that doctor s office is open when he is at work and makes him feel weak and unmanly There is a cultural gap here New growth strategy awaits you What can a hospital or a physician do to grow a patient base of men Hurley s strategy was to create a Men s Health Initiative consisting of a series of men s breakfasts workshops and church events where they could get screenings meet with physicians and learn how to get healthy and stay that way Hurley also organized a very successful Men s Health Fest filled with sporting events contests and an all day appearance by local football star and Heisman Trophy winner Mark Ingram The hospital focused on how to make getting healthy easier simpler and more fun for men a healthcare strategy designed around them Another example of a very innovative approach to building relationships with men is Integris Health Oklahoma s largest health system It developed Physician Champions and created a Men s Health University Men U to educate men about their health needs Begin in the community At Hurley Medical Center the community was critical to get men engaged particularly African American men Begin the conversation on their terms within their lifestyle not as a doctor treating a patient Go to men in their barber shops so you can engage them about their health Or as Hurley found engage the pastors to actually change men s attitudes towards their health for their own sake and for the women in their lives who very much want to grow old with them Can it happen for your hospital Perhaps men in your community are waiting for you or

    Original URL path: http://www.hospitalimpact.org/index.php/2013/04/08/men_untapped_market_waiting_for_a_hospit (2016-02-10)
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  • Hospital Impact
    2013 by Andrea J Simon Physicians seem to be reluctant to manage their reputations online but get very upset when people go online and talk about them If you aren t going to protect your brand reputation you open yourself up to anything goes For example I recently was interviewing a successful physician about her practice and how to expand her business when we got deep into a discussion about online reputation management She was frustrated that people were talking about her and her hospital and she didn t know what to do Then I interviewed another physician in a different practice who raised a similar worry about how an online meetup group and another Facebook page were talking about him and his practice His wife actually had to use her Facebook page to counter the negative stories about him Social media had taken hold enabling patients and others to manage the physicians reputations Read more Leave a comment Hospitals Time to build your social media strategy January 7th 2013 by Andrea J Simon We are in the midst of our third annual survey of how hospitals use social media To set the stage for what we are finding we ask you Does your hospital have an online strategy and use social media Almost half of the 140 hospitals sampled in 2012 still have no real Facebook presence less than 5000 likes Almost 11 percent or 15 of the sample had well over 10 000 Facebook fans an increase from 8 hospitals a year earlier Some are growing fan clubs into the thousands while others are wondering why they should bother Children s hospitals are clearly leaders in the social media arena as are major brands such as Cleveland Clinic and Mayo Clinic Read more Leave a comment Make your hospital website an asset not a liability December 18th 2012 by Andrea J Simon Over the past two years I served as interim senior vice president for Marketing Branding and Culture Change at Hurley Medical Center a 443 bed public nonprofit teaching medical center in Flint Mich One of the major challenges was how to reimagine the medical center s content marketing and overall Internet strategy As in so many institutions the website had been built around 2005 and served very much as brochure ware with limited updates few changes and certainly no strategy for brand development or community building Read more Leave a comment Previous Page Enter your search terms Submit search form Web www hospitalimpact org Get Hospital Impact in your inbox Healthcare Industry news Final Obama budget takes aim at opioid addiction superbugs Zika outbreak White House seeks 1 8B to respond to virus More hospitals replace nurseries with rooming in with moms Hospitals must train millennial nurse leaders in empathy frontline engagement St Louis hospital creates unit to improve outcomes through innovation 4 ways hospitals can foster family centered care Pediatric ER seeks to limit stressors for autistic patients Nurses hospital groups clash on Massachusetts bill

    Original URL path: http://www.hospitalimpact.org/index.php?blog=1&s=Andrea%20Simon&page=1&disp=posts&paged=7 (2016-02-10)
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  • Hospital Impact - Molina Healthcare's new centralized procurement operation saves time, money
    programs discovered when it created an in house centralized procurement operation a move that kept administrative costs down while it expanded staff and membership Rapid growth was the main reason the Long Beach California based organization which offers health plans in nine states and has medical clinics in California Florida New Mexico Virginia Washington and Utah decided to centralize the process Bryce Berg vice president of corporate administration pictured right told FierceHealthFinance in an exclusive interview Read the full story at FierceHealthFinance Leave a comment Please enable JavaScript to view the comments powered by Disqus Enter your search terms Submit search form Web www hospitalimpact org Get Hospital Impact in your inbox Healthcare Industry news Final Obama budget takes aim at opioid addiction superbugs Zika outbreak White House seeks 1 8B to respond to virus More hospitals replace nurseries with rooming in with moms Hospitals must train millennial nurse leaders in empathy frontline engagement St Louis hospital creates unit to improve outcomes through innovation 4 ways hospitals can foster family centered care Pediatric ER seeks to limit stressors for autistic patients Nurses hospital groups clash on Massachusetts bill to improve response to violence Superbug linked scopes Feds failed to act on earlier outbreak 8 developing healthcare trends Hottest Products Compare Top Solutions in Hospital Management Electronic Medical Billing Software Healthcare Revenue Cycle Management Practice Management Software Clinical Information Systems CIS Clinical Data Repository Software CDR Medical Billing And Coding Medical Transcription Services Healthcare EDI Systems Evaluate more than 4 000 products Healthcare Finance news The shifting role of the healthcare CFO From sites to systems Medical malpractice Former HCA chief proposes alternative to current system Price transparency push in Florida Missouri Hospitals continue to be job creating machines Nearly 700 rural hospitals are financially vulnerable How to make a patient

    Original URL path: http://www.hospitalimpact.org/index.php/2014/10/30/molina_healthcare_s_new_centralized_proc (2016-02-10)
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