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  • Hospital Impact - How I'm starting a job at a new hospital the right way
    It doesn t take long before you can sense the alignment with the overall organization s goals 3 Check out department communications boards Many times these boards include key performance measures for the department and organization They also give another opportunity for employees volunteers and physicians to share their great stories 4 Find the areas least traveled and pay them a visit We all know the easy places to go e g inpatient floors surgery emergency department and cafeteria Take a tour with Plant Operations housekeeping transport they know all the efficient ways to get around Those back hallways are used so see if there is an opportunity to add fresh paint or pictures it creates a better environment for many of our support team 5 Most importantly just get to know everyone and build on these relations This is your team and they truly run your hospital I did rounds tonight and saw that there are hundreds of others providing the true hands on care and support to our patients Scott Kashman serves as the Chief Administrative Officer of Cape Coral Hospital part of the Lee Memorial Health System in southwest Florida 10 comments Please enable JavaScript to view the comments powered by Disqus Enter your search terms Submit search form Web www hospitalimpact org Get Hospital Impact in your inbox Healthcare Industry news Final Obama budget takes aim at opioid addiction superbugs Zika outbreak White House seeks 1 8B to respond to virus More hospitals replace nurseries with rooming in with moms Hospitals must train millennial nurse leaders in empathy frontline engagement St Louis hospital creates unit to improve outcomes through innovation 4 ways hospitals can foster family centered care Pediatric ER seeks to limit stressors for autistic patients Nurses hospital groups clash on Massachusetts bill to improve

    Original URL path: http://www.hospitalimpact.org/index.php/2011/08/11/how_i_m_starting_a_job_at_a_new_hospital (2016-02-10)
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  • Hospital Impact - Our hospital cut costs by revamping our discharge process
    RED Program The Project RED interventions redesign the workflow process and improve patient safety by implementing specific procedures and action steps that enhance the discharge process and decrease hospital admissions The three key elements of this program include the discharge advocate the after hospital care plan and a follow up phone call from the clinical pharmacist to the patient to review medications Our health system focused on patients with congestive heart failure CHF Prior to the Project RED pilot we had 19 percent readmissions for our CHF patients During the pilot we dropped to zero readmissions Needless to say we rolled this out permanently Too many times organizations will try to make quick short term changes to reduce costs But that is just not sustainable The long term approach of Project RED reduced our costs of delivering care by improving the way we manage and deliver safe healthcare services Scott Kashman MHA FACHE is the Chief Executive Officer of St Joseph Medical Center in Kansas City Mo as well as a National Academy of Sports Medicine NASM Certified Personal Trainer 1 comment Please enable JavaScript to view the comments powered by Disqus Enter your search terms Submit search form Web www hospitalimpact org Get Hospital Impact in your inbox Healthcare Industry news Final Obama budget takes aim at opioid addiction superbugs Zika outbreak White House seeks 1 8B to respond to virus More hospitals replace nurseries with rooming in with moms Hospitals must train millennial nurse leaders in empathy frontline engagement St Louis hospital creates unit to improve outcomes through innovation 4 ways hospitals can foster family centered care Pediatric ER seeks to limit stressors for autistic patients Nurses hospital groups clash on Massachusetts bill to improve response to violence Superbug linked scopes Feds failed to act on earlier outbreak

    Original URL path: http://www.hospitalimpact.org/index.php/2011/07/19/our_hospital_cuts_costs_by_improving_car (2016-02-10)
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  • Hospital Impact - How will your hospital improve our healthcare system?
    still has her speech There was a silver lining in everyone s story Sure they all wished the event did not take place however they shared the positive side given the reality of their situation Now take a look specifically at your own healthcare organization and yourself What are just three things you will help improve for the remainder of this year How are you going to help make those changes happen and by when Will it be a reduction in serious safety events more physicians practicing in your hospital or better patient experience scores Will it be increased associate engagement improved core measures or reduction in length of stay There are so many opportunities to improve our hospitals so focus and discipline are a must Please share your three focus areas and success stories so we can leverage our collective knowledge and impact our nation s delivery system Healthcare is changing at a rapid pace what a great time to make it work together we can t do this alone For inspiration heed the words of my colleague Cheryl Sadro who said I marvel at the opportunities we have life is good Scott Kashman MHA FACHE is the Chief Executive Officer of St Joseph Medical Center in Kansas City Mo as well as a National Academy of Sports Medicine NASM Certified Personal Trainer Leave a comment Please enable JavaScript to view the comments powered by Disqus Enter your search terms Submit search form Web www hospitalimpact org Get Hospital Impact in your inbox Healthcare Industry news Final Obama budget takes aim at opioid addiction superbugs Zika outbreak White House seeks 1 8B to respond to virus More hospitals replace nurseries with rooming in with moms Hospitals must train millennial nurse leaders in empathy frontline engagement St Louis hospital creates

    Original URL path: http://www.hospitalimpact.org/index.php/2011/06/08/how_will_your_hospital_improve_our_healt (2016-02-10)
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  • Hospital Impact
    by issues of patient safety and quality care These processes are driven by our providers and support personnel so we need to ensure that we are safe first Our ongoing training discipline stamina and focus on safety and outcomes makes it feel like we are true athletes Healthcare Athletes But first let me define healthcare and athlete Read more 2 comments Hospital food options reflect your culture of health March 14th 2011 by Scott Kashman As the Chief Executive Officer of a hospital I find many similarities in my role managing a healthcare organization as I do training for marathons and now triathlons I have a long way to go with the bike and swim In many ways the same discipline focus and daily improvement is needed to run a hospital Many of my friends will hold me accountable when it comes to my health and wellness activities Likewise people in my community hold me accountable for all aspects of running a hospital including our healthy habits Read more 2 comments Previous Page Enter your search terms Submit search form Web www hospitalimpact org Get Hospital Impact in your inbox Healthcare Industry news Final Obama budget takes aim at opioid addiction superbugs Zika outbreak White House seeks 1 8B to respond to virus More hospitals replace nurseries with rooming in with moms Hospitals must train millennial nurse leaders in empathy frontline engagement St Louis hospital creates unit to improve outcomes through innovation 4 ways hospitals can foster family centered care Pediatric ER seeks to limit stressors for autistic patients Nurses hospital groups clash on Massachusetts bill to improve response to violence Superbug linked scopes Feds failed to act on earlier outbreak 8 developing healthcare trends Hottest Products Compare Top Solutions in Hospital Management Electronic Medical Billing Software Healthcare Revenue Cycle

    Original URL path: http://www.hospitalimpact.org/index.php?blog=1&s=scott%20kashman&page=1&disp=posts&paged=10 (2016-02-10)
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  • Hospital Impact - Tell your hospital's story with authenticity
    of providers non clinical actions is no less real The moral ethical high road or the low road is a tone that clearly comes from the C suite and conveys a message about the organization s culture For those on the low road or perhaps wrong road there is a crisis of conscience that should be nagging them and signaling that the organization has lost its way That permeates down to the individual where as we noted last week compassion starts and the path to good or bad patient experiences begins There is a marketing implication to all of this At The Get Well Network conference internationally recognized graffiti artist Erik Wahl said that as you unleash the power of employees to create exceptional patient experiences your patients become your marketers and your ambassadors In the role of the chief experience officer CXO I outline the responsibility of chief promise keeper and argue that one of the CXO s tasks wearing this hat is to create a culture of story telling Telling your stories is the marketing Al Stubblefield President and CEO of Baptist Health in Florida also told Beryl attendees that it is about stories stories stories But your story needs to be a good one and authentic You see the press got around to one of the seedy parts of the healthcare story And in a society of ever increasing transparency that will ALWAYS come out And people have yet more information to make an informed decision of where to go for care If two competitors offer equal clinical quality and we question the moral integrity of one there is little guessing where people will choose to go Lee reiterated that the people most satisfied and the least satisfied are the ones that talk and the ones that matter But satisfaction data is not as important as the stories told And stories are enabled through word of mouth While social media is an enabler of word of mouth 64 percent of word of mouth is still face to face Word of mouth is much more than online strategies In today s transparent society we cannot fake authenticity And it starts at the top of the organization fueled by individual passion and purpose that leads to self discovery and then to compassion for self and then compassion and empathy for others That in turn leads to compelling stories that become your essential marketing tool Anthony Cirillo FACHE ABC is president of Fast Forward Consulting which specializes in experience management and strategic marketing for healthcare facilities He also is the expert guide in Assisted Living for About com and Healthcare Channel Partner for CEO Leave a comment Please enable JavaScript to view the comments powered by Disqus Enter your search terms Submit search form Web www hospitalimpact org Get Hospital Impact in your inbox Healthcare Industry news Final Obama budget takes aim at opioid addiction superbugs Zika outbreak White House seeks 1 8B to respond to virus More hospitals replace

    Original URL path: http://www.hospitalimpact.org/index.php/2012/07/05/title_53 (2016-02-10)
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  • Hospital Impact - The path to compassionate healthcare
    with me for a second As U2 s video of It s a Beautiful Day played on screen Wahl painted a picture of Bono He then volunteered someone from the audience to come on stage to participate in a task He even told her she could delegate the task if she wanted She declined Good for her because here is what happened As she stepped onstage he asked her if she knew interpretive dance So you think she is going to have to do something crazy out of her comfort zone Then he asks her to read a note to the audience The note had nothing to do with doing interpretive dance The note said that the painting of Bono was hers to keep Keep in mind that the singer Pink had just the week before bought one of Wahl s paintings at a Hollywood charity event for 10 000 Point Our fear prevents us from doing all kinds of things like going onstage for an unknown task Fear Wahl said is an inability to focus commit adapt We cannot unleash our human potential if we are awash in fear Unleash the fear Release the compassion Or perhaps when you unleash the compassion the fear dissolves So we can hire for competence standardize service and courtesy but what is the path to compassion In her TED Talk The Power of Vulnerability Brene Brown a research professor at the University of Houston Graduate College of Social Work explored this further by looking at how people can embrace their vulnerabilities and imperfections so that they engage in their lives from a place of authenticity and worthiness She called these wholehearted people and one of the things they exhibit is the following The compassion to be kind to themselves first and then to others because as it turns out she said you can t practice compassion with other people if you can t treat yourself kindly The path to compassion comes from within an individual It cannot be taught by computer simulation Through uncovering re discovering and igniting individual passion and purpose and allowing it to blossom in organizations we unleash authenticity See we grow our people by first helping them discover themselves That empowers them to turn healthcare on its head because problems look entirely different to transformed individuals We ll continue this next week Look for part 2 of the post in the July 5 newsletter Anthony Cirillo FACHE ABC is president of Fast Forward Consulting which specializes in experience management and strategic marketing for healthcare facilities He also is the expert guide in Assisted Living for About com and Healthcare Channel Partner for CEO Leave a comment Please enable JavaScript to view the comments powered by Disqus Enter your search terms Submit search form Web www hospitalimpact org Get Hospital Impact in your inbox Healthcare Industry news Final Obama budget takes aim at opioid addiction superbugs Zika outbreak White House seeks 1 8B to respond to virus More hospitals replace

    Original URL path: http://www.hospitalimpact.org/index.php/2012/06/27/the_path_to_compassionate_healthcare (2016-02-10)
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  • Hospital Impact - Patients key to igniting passion in healthcare providers
    and genuinely lifts my spirits Her outfits and jewelry always match and her hair is always perfect When I arrived April 1 there was no Mary in sight Or so I thought I asked Marie my other dear friend where she was She was right there sitting next to her and I hadn t recognized her She had a stroke was paralyzed on one side and her hair had grown out so gray that she was a different person physically The stroke had taken its emotional toll as well She confided in me that these were not the best of days and that she couldn t do much She had not been to any social activities But when she heard I was coming she was bound and determined to attend And she did And we had fun And the old Mary was back Why did I drive some 1 200 miles For Mary I have a Mary in pretty much every place I go Why did I sing my heart out that day For Mary Who reminded me of my passion and purpose to help people heal Mary Who s Your Mary See it s the thousands of Marys that renew and invigorate me That is then manifested in the diverse offerings I bring to the world I was fortunate to have an in bred entrepreneurial drive and absolute determination to make a difference Not everyone is so fortunate to be able to discover and manifest his or her passion and purpose That is why I am so excited to be able to help people discover that Finding unique purpose passion and destiny showing that it is possible to lead by inspiring versus requiring and articulating a compelling vision for the organization that positively affects staff patients and families I mean how cool is that And if ever my enthusiasm dips I go find my Marys and remember why I do this I have blogged about this idea of personal passion and purpose before I continue to do so because I strongly believe every healthcare worker needs to discover it and particularly re energize it in these troubling times I hope you have a Mary who inspires your passion every day And if you have lost that passion or perhaps never truly discovered it I hope that you will take a step to do so Oh and there is an Esther too You might find her story particularly touching and fully understand why I am committed to making sure our elders are respected and treated with dignity Anthony Cirillo FACHE ABC is president of Fast Forward Consulting which specializes in experience management and strategic marketing for healthcare facilities He also is the expert guide in Assisted Living for About com and Healthcare Channel Partner for CEO Leave a comment Please enable JavaScript to view the comments powered by Disqus Enter your search terms Submit search form Web www hospitalimpact org Get Hospital Impact in your inbox Healthcare Industry news Final

    Original URL path: http://www.hospitalimpact.org/index.php/2012/05/30/patients_key_to_igniting_passion_in_heal (2016-02-10)
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  • Hospital Impact - CEOs: It's time to own up to problems at your hospital
    With that new angle it made billions Ah rewards carrots and sticks Guess what was the top organizational priority by respondents in the HealthLeaders survey Patient experience and satisfaction Could that have something to do with value based purchasing with money on the line Hmmm It s not what is measured that matters but more what is rewarded or punished Now let s jump to the American Hospital Association s FutureScan 2012 in which industry pundits outlined the challenges facing healthcare encouraging leaders to adopt a point of view rethink service offerings and care processes and adopt a team centric approach only to go on and say these efforts will require determined leadership and a certain type of military management and precision to be successful Anthony Anthony Anthony where are you going with all this Leadership Let me try to summarize With CEOs jumping ship at rates approaching 20 percent annually we are left with some who think things are great They seem to be disconnected from their own staff and further disconnected from their healthcare colleagues whom they may have to work with in an accountable care organization And they are being told they still need a certain amount of attitude that says it s their way or the highway that command and control stuff And when there is focus it is on what s being rewarded or punished It is not hospitals we should be talking about It is healthcare And it is delivered across a continuum much of which is outside of hospital walls and inside people s homes Everyone is talking the game but who is really steering their organizations to recognize this fundamental shift I don t see many We need perspectives and leaders from outside the hospital industry I see some hospitals bringing former high end hotel executives into healthcare But that is to mainly address the hot topic of 2012 patient experience I think it goes beyond that We need people who can look at a continuum of services and unite it That doesn t mean you don t have operations people who are steeped in healthcare You must But the top dogs the CEO and the board chair maybe they need to be from other industries Do we need yet another physician CEO Don t worry though because the hospital industry is no different than the nursing home or assisted living industry Everyone is battling for survival yet claiming it s all about the patient first Healthcare needs to get its story straight and be united across the continuum As I said last month it s about person centered living not patient centered care Of course telling that story is not a main concern as strategic marketing was 8th on a list of 10 top priorities for hospital leaders in the HealthLeaders survey Anthony Cirillo FACHE ABC is president of Fast Forward Consulting which specializes in experience management and strategic marketing for healthcare facilities He also is the expert guide in Assisted

    Original URL path: http://www.hospitalimpact.org/index.php/2012/05/03/title_48 (2016-02-10)
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