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  • Hospital Impact - Hospital CEO: Yoga helps my leaders limber up
    who is trained or skilled in providing treatment and management of illness and the preservation of mental and physical well being This person requires clinical and technical training physical emotional strength compassion agility and stamina Sure maybe I m pushing it a bit but am I that far off I see our commitment focus and endurance needed to go day after day providing care and support to those we serve So yes a few weeks ago I noticed our energy level was a little low in our Leadership Safety Huddle The Tree Pose helps with energy and balance just what was needed to start our day So with caution I asked everyone to slowly move into the pose no one fell so our days without employee injury continue Still from a safety standpoint I will probably not do that again But as Healthcare Athletes we need to stay active manage our stress levels eat well stay focused on continuous improvement and stay true to our own emotional and spiritual needs Why So we stay healthy to help others and ensure the safest healthcare systems We take on a lot so I do think it is a fair assessment to think of ourselves as Healthcare Athletes tennis anyone Scott Kashman MHA FACHE is the Chief Executive Officer of St Joseph Medical Center in Kansas City Mo as well as a National Academy of Sports Medicine NASM Certified Personal Trainer 2 comments Please enable JavaScript to view the comments powered by Disqus Enter your search terms Submit search form Web www hospitalimpact org Get Hospital Impact in your inbox Healthcare Industry news Final Obama budget takes aim at opioid addiction superbugs Zika outbreak White House seeks 1 8B to respond to virus More hospitals replace nurseries with rooming in with moms Hospitals

    Original URL path: http://www.hospitalimpact.org/index.php/2011/04/13/think_of_yourself_as_a_healthcare_athlet (2016-02-10)
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  • Hospital Impact - Hospital food options reflect your culture of health
    an improved salad bar soups and more Yet in a lot of ways I still agree with the concerns expressed above In one of my blog entries I wrote Though some causes of illness and injury are beyond our ability to completely control or manage there is still much each of us can do to optimize our health and minimize costly interactions with the healthcare system The improved lifestyle choices we each make every day can collectively have an enormous impact on the cost of healthcare in this country It s easy to dismiss such a claim Who cares if I supersize my fries or if I spend another 30 minutes on the couch watching TV instead of taking a walk It s my life and my health after all And it s not like what I do or don t do is going to make or break the entire healthcare system But our actions do matter In the hospital I and others working there ought to serve as role models in the community Now this does not mean we need to be perfect we just need to strive to represent how we expect to be seen by our community Therefore this past New Year s I put out the following resolutions in my organization My work resolutions include Continue to Improve our Efforts as a High Reliability Organization Our communities rely on us every day to ensure they receive safe and effective care in a highly reliable compassionate and service oriented manner Improve Communication Forums As it relates to the workplace I encourage everyone to find additional ways to improve communication and ensure that we all have a voice in our organization For example I have town hall meetings employee breakfasts and department meetings I also round on a regular basis at different times in addition to writing a blog and interacting one on one and by email This still does not reach the majority of associates volunteers and physicians on a daily or even weekly basis Now I know one response could be Maybe they don t want to interact with you Scott So for those who may want to improve communication what additional communication forums would you suggest Improve Process Improvement Implementation Identify the top process improvement priorities in your workplace determine the time and resources needed to implement the necessary changes And the lofty goal Improve the Health of our Workforce We all know and hear about the benefits of staying healthy or improving our health Of course lack of health takes its toll financially Just as important are the negative physical and emotional implications As healthcare providers we do a great job taking care of patients we need to do the same for ourselves With summer around the corner how are you doing with your New Year s resolutions Keep shooting for those daily improvements our personal and professional lives are constant journeys Enjoy the ride Scott Kashman MHA FACHE is the Chief Executive Officer

    Original URL path: http://www.hospitalimpact.org/index.php/2011/03/14/hospital_food_options_culture_of_health (2016-02-10)
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  • Hospital Impact - Employee passion, purpose fuel hospital culture
    success Exactly He advocates that employees craft their own personal vision statement Warner quotes an unnamed HR professional who says a vision statement done effectively describes all the important elements of your career what one career coach calls the framework for the process of creating your life Warner continues saying By closing your eyes and seeing your own future you can open them and see what needs to be done to get there Remember last month s blog post in which I mentioned Daniel Pink and his book Drive Pink argues that traditional rewards and recognition programs don t work And that motivation comes from within Warner agrees noting that the values that you bring to the job they are the real drivers and motivators He recommends writing those values down to guide your decisions to accomplish your vision Warner also makes the point that core values won t shift greatly throughout your life They define you However your vision may change as events and priorities change so he says to periodically take stock of your vision In healthcare organizations we routinely subject people to the vision and values of the overall organization But we never ask them about their own As I have said before the passion and purpose of employees fuel the corporate culture and values which further fuel organizational passion and purpose While Warner asks individuals to do this on their own I believe transformational healthcare organizations will help employees uncover this As Warner says You ll probably discover values in common with your hospital and differences that may make you evaluate your position in the organization And that is not a bad thing Because if you are better suited somewhere else in the organization you and the patients you serve all will benefit And if you discover you are not a fit for the organization where you work well that is just as important for all parties involved as well As Warner concludes You aren t supporting the mission pretending to be someone else Thanks Warner And to our readers what do you think Should your hospital help employees uncover their personal passion and purpose while creating their own vision for the future Anthony Cirillo FACHE ABC is president of Fast Forward Consulting which specializes in experience management and strategic marketing for healthcare facilities He is also the expert guide in Assisted Living for About com Leave a comment Please enable JavaScript to view the comments powered by Disqus Enter your search terms Submit search form Web www hospitalimpact org Get Hospital Impact in your inbox Healthcare Industry news Final Obama budget takes aim at opioid addiction superbugs Zika outbreak White House seeks 1 8B to respond to virus More hospitals replace nurseries with rooming in with moms Hospitals must train millennial nurse leaders in empathy frontline engagement St Louis hospital creates unit to improve outcomes through innovation 4 ways hospitals can foster family centered care Pediatric ER seeks to limit stressors for autistic patients Nurses

    Original URL path: http://www.hospitalimpact.org/index.php/2012/02/20/employee_passion_purpose_fuel_hospital_c (2016-02-10)
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  • Hospital Impact - The Zappos approach to patient experience
    with the right employees and with a vision of creating happiness how could it not I would go one better that the passion and purpose of employees fuel the corporate culture and values which further fuel organizational passion and purpose Which brings me to Transformation Before Training our Zappos equivalent applied to patient experience Right before the AHCA conference my colleague Tom put me through an enlightening two days the first of which was used to create my passion and purpose statement When you walk through your whole life evaluate your attributes remember peak experiences and then craft these statements it is pretty powerful Pictures here My Passion Statement simply Healthy People From writing to performing to speaking to consulting everything I do is consistent in helping others be healthy in mind body spirit finances etc All of it My Purpose Statement Through creativity passion and caring I inspire myself and others by creating meaningful experiences that challenge us to thoughtfully design a life worth living and help others do the same Wow deep Anthony you are thinking But you know what it is and it s powerful I spent the last month grounding myself to make sure that I was staying true to my passion and purpose Let s face it if you can take any nugget of what I write or speak about or consult about and put it to use for you or your patients I have followed my passion and purpose Creating an atmosphere in which the way I present the information meaningful experiences leads you to think and maybe even change your behavior helps you pursue a life worth living a life of health in all stages of your being And hopefully that inspires you to want to help others So I then asked myself how could a nurse or any healthcare worker craft this statement and not come to work with a renewed vigor in his her life and a renewed passion for the patient Employees can shape as well as become part of the culture and it starts with the individual A recent Health Affairs survey of 800 recently hospitalized patients and 510 physicians found broad agreement that compassionate care is very important to successful medical treatment However only 53 percent of patients and 58 percent of physicians said that the healthcare system generally provides compassionate care Personal passion and purpose must be reignited to inspire company values and culture and fuel company passion and purpose That should lead to the compassion part And if we have that nailed we are probably providing a great experience to our patients and one another From one Tony Cirillo but call me Anthony to another Tony Hsieh thanks for validating the importance of purpose and passion Anthony Cirillo FACHE ABC is president of Fast Forward Consulting which specializes in experience management and strategic marketing for healthcare facilities He is also the expert guide in Assisted Living for About com Leave a comment Please enable JavaScript to

    Original URL path: http://www.hospitalimpact.org/index.php/2011/10/05/the_zappos_approach_to_patient_experienc (2016-02-10)
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  • Hospital Impact - How to keep docs from going broke
    we see in medical practices They follow an eat what you kill approach Providers are solely focused on compensation therefore all strategic investment decisions are filtered through the income impact sieve Limited cash is available for investment The income model does not set predetermined dollar amounts marked for investment in a planned and methodical way At every turn the need or idea for investment dollars by the physicians results in an inefficient process of proving each capital expenditure resulting in disparate viewpoints and often halfhearted commitment Personal guarantees required for bank financing is eroding While physicians typically have been viewed as good credit risks today s economic environment has caused banks to begin looking for more guarantees on monies loaned to physician practices largely due to the fact that there is minimal working capital in the practice New partners receive legacy value for almost nothing Most medical groups have created a situation where new physicians can enter in to the practice and in a very short period of time have the same income earnings potential as those who have paved the way A physician s equity goes to zero dollars on first day of retirement Owners partners who have worked to build the business and have done so successfully have a value a real dollar value for his her ownership stake in the company The income based model does not allow for this Therefore in the end there is no equity that can be transferred You get the idea So what to do have a practice that creates value Paying for it In an Equity Value Creation model the practice sets up a predetermined investment amount with modest growth over an extended period of time While physicians may see a small impact to their take home pay this also can simply redirect the physician s current investments to reflect an investment back into the one thing they have the most control over their own business Expected Buyout At the end of the day an equity minded practice can create a buyout premium for its physicians at 2 to 3 times the normal levels With that in mind Burrow recommends practices Evaluate the idea of the Equity Value Creation model within the practice Determine what the Equity Value Creation model looks like for them Conduct current state assessment and identify impediments to value creation Build a strategic and operational plan and commit investment to it Implement and measure If a business does not have equity value it is truly not a business asset Physician owned medical practices are not exempt from the business model reinvention underway in America A change must take place deep down in the fiber of the organization to embrace a new way to think grow and thrive Interested in a whitepaper on this Contact me Anthony Cirillo FACHE ABC is president of Fast Forward Consulting which specializes in experience management and strategic marketing for healthcare facilities He is also the expert guide in Assisted Living for About

    Original URL path: http://www.hospitalimpact.org/index.php/2012/02/08/how_to_keep_docs_from_going_broke (2016-02-10)
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  • Hospital Impact - How to help hospital employees find their 'flow'
    Ganey is the fact that those closest to the patient nursing and support services are the least engaged of all healthcare employees Least engaged translates to employees whose experiences are not the best Therefore that has to translate to patient experiences that are probably not optimal Perhaps those closest to the patient are not in the flow If Pink is right part of the flow involves being able to sculpt your job to achieve flow He cites studies of hospital environmental services employees taking on new tasks from chatting with patients to helping nurses jobs go more smoothly That might be hard to achieve when you look at some of the other mean percentage scores for employee partnership that Press Ganey measured I have opportunities to influence policies and decisions that affect my work 58 2 percent Leaders really listen to employees 62 percent My work group is asked for opinions before decisions are made 55 percent Perhaps leaders don t have time to listen because many are in transition Or maybe healthcare needs a bigger vision one that employees contribute to and therefore own Remember Zappos Changing its vision to Creating Happiness opened up a new world of possibilities for the company to explore It can change job scope relieve boredom and lead to flow And notice nothing about this relates to intrinsic rewards carrots and sticks In that same Zappos post I told you about my own journey to passion and purpose My passion and purpose statements allow me to expand my thinking and as a result my reach and effectiveness Not to mention the happiness and contentment I experience Healthcare staff has to be in the flow in order for the right flow to take place for patients As we start chasing Hospital Consumer Assessment of Healthcare Providers and Systems HCAHPS scores because of value based purchasing we must take a step back and remember why we do what we do discover or reignite the passion and purpose so that we can create a broader vision that truly affects the health of the community not just the care within the walls of a hospital You can t build HCAHPS scoring into performance evaluations and expect a sea change of innovation That is just a tactical maneuver to improve specific scores without really understanding if it has improved patient experience As Pink says employees need an extrinsic motivator for flow to take place What flowts your boat Weigh in please Anthony Cirillo FACHE ABC is president of Fast Forward Consulting which specializes in experience management and strategic marketing for healthcare facilities He is also the expert guide in Assisted Living for About com Leave a comment Please enable JavaScript to view the comments powered by Disqus Enter your search terms Submit search form Web www hospitalimpact org Get Hospital Impact in your inbox Healthcare Industry news Final Obama budget takes aim at opioid addiction superbugs Zika outbreak White House seeks 1 8B to respond to virus More hospitals

    Original URL path: http://www.hospitalimpact.org/index.php/2012/01/04/helping_hospital_employees_find_their_fl (2016-02-10)
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  • Hospital Impact - Retain CEOs to cultivate your hospital culture
    take a backseat to more pressing operational demands I also would venture to guess that healthcare organizations fail to aptly groom someone to be CEO Thrust into that position you only have a short time to prove yourself it s sink or swim According to Healthcare Executive just 21 percent of hospitals have a succession plan and it takes six months to a year to replace the position Perhaps we need to start looking at the boards of directors of our healthcare institutions After all doesn t the buck really stop there See for many leading our healthcare institutions the simple fact is they may not want to change and will not change unless a higher authority mandates it So maybe we resolve in 2012 to build better boards of directors as well Happy and healthy holidays everyone Want to learn how to become a CEO As my gift to you I will send you a free e book written by my strategic partner Tom Voccola called The Accidental CEO It is a powerful book that you may want to read and contemplate over the holiday break Contact me and request the book Thanks Anthony Cirillo FACHE ABC is president of Fast Forward Consulting which specializes in experience management and strategic marketing for healthcare facilities He is also the expert guide in Assisted Living for About com Leave a comment Please enable JavaScript to view the comments powered by Disqus Enter your search terms Submit search form Web www hospitalimpact org Get Hospital Impact in your inbox Healthcare Industry news Final Obama budget takes aim at opioid addiction superbugs Zika outbreak White House seeks 1 8B to respond to virus More hospitals replace nurseries with rooming in with moms Hospitals must train millennial nurse leaders in empathy frontline engagement St

    Original URL path: http://www.hospitalimpact.org/index.php/2011/12/01/retain_ceos_to_cultivate_your_hospital_s (2016-02-10)
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  • Hospital Impact
    but also one that delivers superior customer service because of it In terms of the former stories abound But there is one test that every employee has to master the van driver test You see the hiring manager circles back with the shuttle driver after a candidate has left and asked how the candidate treated the driver A bad review from the driver means you are not hired Read more Leave a comment Should patient experience be a Mickey Mouse operation September 7th 2011 by Anthony Cirillo I am sure you have heard with great fanfare that Disney has entered the world of patient experience consulting Actually it has been consulting in healthcare for years and is capitalizing on a hot topic that now has carrots and sticks attached to its performance But with a formal announcement of a division devoted to healthcare well it s like Moses never mind And many healthcare organizations are fawning Delivering experiences at the happiest place on earth is not the same as delivering experiences at what can sometimes be the saddest places on earth But before you jump to the conclusion that I am anti Disney I want to present some pros and cons of its re enthused entry into the healthcare market based on the extensive interview that FierceHealthcare editor Karen Cheung conducted with Patrick Jordan a Disney healthcare consultant Disney says Read more Leave a comment Quality defined by patient experience August 2nd 2011 by Anthony Cirillo Did you catch the Duke University s Fuqua School of Business study that compared patient satisfaction surveys with clinical performance measures to see which is a better gauge of clinical quality Researchers measured 30 day readmission rates at roughly 2 500 hospitals and found that patient satisfaction scores were more closely linked with fewer 30 day readmissions than clinical performance measures Read more 41 comments Caring CEO An Oxymoron July 6th 2011 by Anthony Cirillo After 47 comments and being the top article across all FierceMarkets publications for almost a week clearly a nerve was touched with the Chief Experience Officer CXO blog post What I find interesting is that the original article on the topic a few years back was viewed more as curiosity Now we clearly have controversy That is good Perhaps we will then have movement I want to concentrate on two areas where the blog post clearly hit home Read more 6 comments Previous Page Next Page Enter your search terms Submit search form Web www hospitalimpact org Get Hospital Impact in your inbox Healthcare Industry news Final Obama budget takes aim at opioid addiction superbugs Zika outbreak White House seeks 1 8B to respond to virus More hospitals replace nurseries with rooming in with moms Hospitals must train millennial nurse leaders in empathy frontline engagement St Louis hospital creates unit to improve outcomes through innovation 4 ways hospitals can foster family centered care Pediatric ER seeks to limit stressors for autistic patients Nurses hospital groups clash on Massachusetts bill

    Original URL path: http://www.hospitalimpact.org/index.php?blog=1&s=anthony%20cirillo&page=1&disp=posts&paged=11 (2016-02-10)
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