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  • The Employer-Led Health Care Revolution
    health care revolution Harvard Business Review 2015 Jul Aug 33 50 This article describes Intel s use of Lean improvement methods to manage the quality and cost of its health care suppliers Engaging Virginia Mason Medical Center in this work Intel s Healthcare Marketplace Collaborative model holds potential for employers with their large purchasing power to take the lead in securing better health for local populations and lowering costs for employees and companies alike Co author Lindsay Martin IHI Executive Director of Innovation led IHI s research into employer driven redesign of health care including Intel s approach which stood out in terms of its results and potential to be replicated View article Average Content Rating 1 user Your comments were submitted successfully Please enter a comment Please login to rate or comment on this content User Comments by Peter Liepmann 12 18 2015 5 55 29 PM Super article The underlying structure Intel self funds its health care is critical for this kind of improvement Every dollar they save goes to the company Their primary care initiatives have lowered costs too loading Did you find this user comment useful people found this user comment useful Report This Show More Comments Loading You are about to report a violation of our Terms of Use All reports are strictly confidential Reason Select One Contains profanity or violence Spam Defamatory Illegal Unlawful Copyright Violation Other Please select a reason for this report Add a Note Your comments were submitted successfully There was an error reporting your complaint More on This Topic Loading Pages first last WIHI Getting Right Care Right October 1 2015 There s growing awareness of the need to curb health care s overuse of interventions that lack a strong evidence base unnecessarily subject patients to potential harm and are

    Original URL path: http://www.ihi.org/resources/Pages/Publications/EmployerLedHealthCareRevolution.aspx (2016-02-01)
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  • Visiting Nurse Service of New York's Choice Health Plans: Continuous Care Management for Dually Eligible Medicare and Medicaid Beneficiaries
    Medicare and Medicaid Beneficiaries Publications Resources Resources How to Improve Measures Changes Improvement Stories Tools Publications IHI White Papers Case Studies Audio and Video Presentations Posterboards Other Websites IHI LR Wide Visiting Nurse Service of New York s Choice Health Plans Continuous Care Management for Dually Eligible Medicare and Medicaid Beneficiaries Page Content Bihrle Johnson M McCarthy D The Visiting Nurse Service of New York s Choice Health Plans Continuous Care Management for Dually Eligible Medicare and Medicaid Beneficiaries New York The Commonwealth Fund January 2013 This case study describes how a large nonprofit home health care provider created health plans to serve the dually eligible Medicare and Medicaid population and how its customized care management approach led to reductions in hospitalizations and readmissions View case study Average Content Rating 0 user Your comments were submitted successfully Please enter a comment Please login to rate or comment on this content User Comments Show More Comments Loading You are about to report a violation of our Terms of Use All reports are strictly confidential Reason Select One Contains profanity or violence Spam Defamatory Illegal Unlawful Copyright Violation Other Please select a reason for this report Add a Note Your comments were submitted successfully There was an error reporting your complaint New to Resources Loading Pages first last Gaining Ground Care Management Programs to Reduce Hospital Admissions and Readmissions Among Chronically Ill and Vulnerable Patients Preventable hospital admissions and readmissions are indicators of health system fragmentation associated with suboptimal patient outcomes and avoidable costs of care This synthesis report looks at three case studies that illustrate the potential of care management programs to address this problem by improving care coordination and transitions among high risk patients WIHI Mobilizing Skilled Nursing Facilities to Reduce Avoidable Rehospitalizations February 27 2014 This WIHI looks at

    Original URL path: http://www.ihi.org/resources/Pages/Publications/VisitingNurseServiceNYChoiceHealthPlans.aspx (2016-02-01)
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  • All
    and discusses key areas for future research and improvement Approaches to Training Faculty at Academic Medical Centers to Ensure That Clinical Trainees Become Effective Improvers IHI 90 Day R D Final Summary Report This IHI 90 day R D project focused on assisting academic medical centers and graduate medical education programs in becoming aligned and capable in quality and safety programming WIHI Gaining Ground Quality Improvement and US Medical Residency October 25 2012 A changing health care system now demands that medical residents not only possess skills to diagnose and treat patients but also to to improve the quality of care protect patients from harm work in multidisciplinary teams manage care transitions and more Healthy Employees Lower Premiums and Costs Employers providers and health plans have a new shared aim of collaboratively working together to improve the health of employees and reduce health care costs The Employer Led Health Care Revolution Intel is using Lean improvement methods to manage the quality and cost of its health care suppliers in Portland OR Their Healthcare Marketplace Collaborative model holds potential for employers with their large purchasing power to take the lead in securing better health for local populations and lowering costs for employees and companies alike Visiting Nurse Service of New York s Choice Health Plans Continuous Care Management for Dually Eligible Medicare and Medicaid Beneficiaries This case study describes how a large nonprofit home health care provider created health plans to serve the dually eligible Medicare and Medicaid population and how its customized care management approach led to reductions in hospitalizations and readmissions Gaining Ground Care Management Programs to Reduce Hospital Admissions and Readmissions Among Chronically Ill and Vulnerable Patients Preventable hospital admissions and readmissions are indicators of health system fragmentation associated with suboptimal patient outcomes and avoidable costs of care This synthesis report looks at three case studies that illustrate the potential of care management programs to address this problem by improving care coordination and transitions among high risk patients An Early Look at a Four State Initiative to Reduce Avoidable Hospital Readmissions The STate Action on Avoidable Rehospitalizations initiative STAAR has been successful in aligning numerous complementary initiatives within a state developing statewide rehospitalization data reports and mobilizing a sizable number of hospitals to work on reducing rehospitalizations Recasting Readmissions by Placing the Hospital Role in Community Context The authors suggest that it is advantageous to view readmissions within a broader systems and community context that effectively engages all stakeholders to cooperatively improve outcomes Network Theory IHI 90 Day R D Project Final Summary Report This IHI 90 Day R D Project includes a thorough literature review on the topics of network theory network terminology and social network analysis personal interviews with network experts across many disciplines and a draft framework for an enhanced network A Three Part Approach to Patient Safety Balanced Strategy Improves Value Reduces Costs This article describes the Institute for Healthcare Improvement s three part approach for improving the bottom line performance in hospitals and

    Original URL path: http://www.ihi.org/resources/pages/ViewAll.aspx?FilterField2=IHI_x0020_Topic&FilterValue2=86639555-9117-4732-96fc-1b5a93a4479c&Filter2ChainingOperator=And&TargetWebPath=/resources&orb=Modified (2016-02-01)
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  • Management Team
    point person for all IHI programs within developing countries and works directly with the sub grantees in Africa serving as a mentor and supervising staff as needed She joined IHI in 1997 as a Staff Accountant and during her tenure she has led various internal improvement efforts Ms Duffy earned her Bachelor s degree in Accounting from Stonehill College Jill Duncan RN MS MPH Executive Director Institute for Healthcare Improvement IHI provides strategic development and programming leadership for IHI s Quality Cost and Value Focus Area leadership of IHI s Joint Replacement Learning Community program coordination and faculty leadership for IHI s Leading Quality Improvement Essentials for Managers program and program development and facilitation for many of IHI s Expeditions Web ACTION webinars and workforce development initiatives Her previous IHI responsibilities include daily operations and strategic planning for the IHI Open School and development and leadership of Impacting Cost Quality a two year prototyping collaborative Ms Duncan draws from her learning as a Clinical Nurse Specialist quality leader pediatric nurse educator and frontline nurse Her clinical interests have developed through experiences in a variety of settings including neonatal ICU pediatric ER clinical research public health activism and Early Head Start health programming Frank Federico RPh Vice President Institute for Healthcare Improvement IHI works in the areas of patient safety application of reliability principles in health care preventing surgical complications and improving perinatal care He is faculty for the IHI Patient Safety Executive Training Program and co chaired a number of Patient Safety Collaboratives Prior to joining IHI Mr Federico was the Program Director of the Office Practice Evaluation Program and a Loss Prevention Patient Safety Specialist at Risk Management Foundation of the Harvard Affiliated Institutions and Director of Pharmacy at Children s Hospital Boston He has authored numerous patient safety articles co authored a book chapter in Achieving Safe and Reliable Healthcare Strategies and Solutions and is an Executive Producer of First Do No Harm Part 2 Taking the Lead Mr Federico serves as Vice Chair of the National Coordinating Council for Medication Error Reporting and Prevention NCC MERP He coaches teams and lectures extensively nationally and internationally on patient safety Derek Feeley President and CEO Institute for Healthcare Improvement IHI previously served as IHI s Executive Vice President from 2013 to 2015 during which time he had executive level responsibility for driving IHI s strategy in five focus areas Improvement Capability Person and Family Centered Care Patient Safety Quality Cost and Value and the Triple Aim Prior to joining IHI in 2013 Mr Feeley served as Director General for Health and Social Care in the Scottish Government and Chief Executive of the National Health Service NHS in Scotland In that role he was the principal advisor to the Scottish Government on health and health care policy and on public service improvement He also provided leadership to NHS Scotland s 140 000 staff in their delivery of high quality health and health care In 2013 Mr Feeley was made a Companion of the Order of the Bath by Her Majesty Queen Elizabeth II in recognition of his services to health and health care Don Goldmann MD Chief Medical and Scientific Officer Institute for Healthcare Improvement IHI works both internally and externally to deepen IHI s profile credibility and influence in health care and health promotion An essential part of his work is to harvest expertise knowledge and innovation from the field while forging relationships with key allies partners professional and academic societies and membership organizations to further IHI s strategic aims and reach As Chief Medical Officer Dr Goldmann supports IHI s content leads in identifying innovative approaches cutting edge developments and expert faculty in areas of strategic focus using his external relationships to identify important or emerging gaps in IHI content particularly with regard to innovations and evidence based interventions that emerge from academia As Chief Scientific Officer his primary goal is to strengthen ties between IHI and the health services research and academic communities In this capacity he works with IHI colleagues especially the Results and Evaluation Team to ensure the rigor of IHI s results oriented work and to disseminate these results in presentations at national meetings and peer reviewed publications To this end Dr Goldmann develops and nurtures alliances and relationships with translational pragmatic researchers and organizations nationally and globally He also serves as senior lead for the IHI Fellowship Program and he continues to train and mentor emerging investigators at Harvard Medical School Boston Children s Hospital and the Harvard School of Public Health He is exploring new ways to teach and learn and is lead faculty for the Massive Open Online Course MOOC being developed with HarvardX and the Harvard T H Chan School of Public Health Christina Gunther Murphy is an Executive Director at the Institute for Healthcare Improvement IHI and oversees IHI s Person and Family Centered Care Focus Area In this role she is responsible for designing and executing the overall portfolio strategy acting as a spokesperson shepherding the evolution of content directing results oriented initiatives and contributing to the design of large scale initiatives Previously Ms Gunther Murphy oversaw operations for IHI s hospital portfolio managed key internal transitions and led internal improvement efforts She also has experience in spread and scale up as the manager of IHI s 5 Million Lives Campaign and advisor for a number of large scale change programs in the US and internationally including the 100 000 Homes Campaign Ms Gunther Murphy is a trained Improvement Advisor and has more than 10 years of experience in health care improvement Prior to joining IHI she worked at the National Initiative for Children s Healthcare Quality NICHQ where she directed a national initiative focused on providing optimal care to prevent identify and treat childhood obesity Ms Gunther Murphy is currently pursuing her MBA at MIT s Sloan School of Management Paul Hamnett Vice President of Engineering Institute for Healthcare Improvement IHI is responsible for the day to day operations of IHI s technical infrastructure and the development and enhancement of IHI s computer systems With a strong software development background Mr Hamnett has extensive practical knowledge of the tradeoffs in producing computer systems and remains a strong advocate of integrated not aggregated networks and databases to achieve common systems and common knowledge With the release of the new IHI org he is focusing on a complete review of user facing applications staff support applications and financial systems with the goal of companywide adoption of a new five year plan Security of IHI s systems is continually reviewed but will receive a renewed focus Mr Hamnett holds a BSc from Bristol University in England where he is a fully qualified public accountant CIPFA and auditor and is a former Royal Air Force pilot Carol Haraden PhD Vice President Institute for Healthcare Improvement IHI is a member of the IHI team responsible for developing innovative designs in patient care She currently leads IHI s work with Health Improvement Scotland aimed at transforming the safety of every Scottish hospital over five years She also leads work in Denmark the South of England and the USA to improve the safety of health care systems in these countries Dr Haraden is the executive lead for the IHI Patient Safety Executive Development Program She has been a dean in higher education a clinician consultant and researcher She served on the Institute of Medicine Committee on Engineering Approaches to Improve Health Care is a judge for several national quality awards and is an associate editor for the journal BMJ Quality and Safety Joanne M Healy Senior Vice President Institute for Healthcare Improvement IHI is responsible for IHI s operations including engineering information technology human resources knowledge management event planning and internal improvement She also oversees the National Forum on Quality Improvement in Health Care IHI s flagship program Ms Healy was one of the first employees to join IHI when it began in 1988 as the National Demonstration Project which subsequently became IHI in 1991 During her tenure she has continuously worked with staff to improve and standardize IHI processes and systems using the improvement methods taught in IHI programs She is an integral part of IHI s growth and development and her fun loving and can do style have greatly influenced the IHI culture and values Amy Hosford Swan CPA MS MBA Chief Financial Officer Institute for Healthcare Improvement IHI has held progressively responsible finance and administration positions in a wide variety of environments from fast growing not for profits to small and large company corporate environments including the global accounting firm KPMG Peat Marwick She joined IHI in 2007 from her most recent role as a senior consultant at Accounting Management Solutions Prior to that Ms Hosford Swan was Vice President of Finance and Administration of Jumpstart For Young Children Inc where she helped lead the organization s growth from four to 44 sites She is a Certified Public Accountant in the Commonwealth of Massachusetts a graduate of the University of Massachusetts at Amherst and received her master s degrees in Accounting and Business Administration from Northeastern University Andrea Kabcenell RN MPH Vice President Institute for Healthcare Improvement IHI is on the rese arch and development team and leads major IHI initiatives Since 1995 she has directed Breakthrough Series Collaboratives and other improvement programs including Pursuing Perfection a national demonstration funded by The Robert Wood Johnson Foundation designed to show that near perfect leading edge performance is possible in health care The current focus of her work is leadership for improvement building effective networks to foster innovation and regional health improvement and care for older adults with complex needs and for people of all ages with advanced illness Prior to joining IHI Ms Kabcenell was a senior research associate in Cornell University s Department of Policy Analysis and Management focusing on chronic illness care quality and diffusion of innovation She also served for four years as Program Officer at The Robert Wood Johnson Foundation Heather Lattanzio Executive Director of Engineering Institute for Healthcare Improvement IHI is responsible for implementation maintenance and operational support of IHI s technology needs Having started her career in Software Quality Assurance she has a passion for quality repeatable processes and understanding everything she works with She understands single entry access anywhere and integration not aggregation as the foundation for a cost effective stable adaptable hardware and software environment and builds it into all of her designs Ms Lattanzio holds a BSME from Cornell University but has spent her career working in software technology companies She has strong practical hands on experience in building and delivering quality technology solutions She joined IHI in 2005 from a position as Director of Development Operations at Endeca an eCommerce and enterprise search and business intelligence software product company Prior to that she has held similar positions at NaviPath SmartRoute Systems and Parametric Technology Corporation Niñon Lewis MS Executive Director Institute for Healthcare Improvement IHI currently leads IHI s Triple Aim for Populations Focus Area which encompasses innovation content and programming in the areas of the Triple Aim population health population management primary care and community wide improvement efforts During her time at IHI her work has focused on leading large scale initiatives on population health and the Triple Aim including the IHI Triple Aim Improvement Community and the Scotland Early Years Collaborative In addition she has led IHI s New Business Development team developing large scale programs and initiatives for the organization Prior to joining IHI in 2008 Ms Lewis developed and implemented national direct to patient education programs for the health care and food industries and was the Program Manager of a national initiative launched by the Office of the US Surgeon General in partnership with the American Academy of Pediatrics to identify community driven solutions to the nation s childhood obesity crisis Her experience includes program design and management organizational development coalition building community health and development and academic research in stakeholder engagement theory health communication and community dialogue and collaboration Robert Lloyd PhD Vice President Institute for Healthcare Improvement IHI provides leadership in the areas of performance improvement strategies building capacity and capability for improvement statistical process control methods and development of strategic dashboards He also serves as faculty for various IHI initiatives and demonstration projects in the US and abroad Before joining IHI Dr Lloyd served as the Corporate Director of Quality Resource Services for Advocate Health Care Oakbrook IL Director of Quality Measurement for Lutheran General Health System Senior Director at the Hospital Research and Educational Trust of AHA and spent ten years with the Hospital Association of Pennsylvania in various leadership roles He is author of numerous articles reports and books Saranya Loehrer MD MPH is the Executive Director of North America Strategy and Operations for the Institute for Healthcare Improvement IHI She leads efforts to accelerate health system transformation in the United States through the development and execution of key programming including stewardship of the IHI Leadership Alliance Dr Loehrer received her medical degree from Loyola University Chicago s Stritch School of Medicine and her Master of Public Health Degree from the Harvard School of Public Health where she served as a Zuckerman Fellow Trina Lorch MBA Head of Business Development and Strategy Institute for Healthcare Improvement IHI leads a team in executing on and evolving IHI s strategies for achieving its mission and overall financial health creating and developing new business opportunities partnerships and models and translating market needs to inform new program designs She has a specific focus on the emerging strategies in the Middle East and Asia Pacific regions as well as on evolving IHI s overall global business strategy Ms Lorch came to IHI from Brigham and Women s Hospital in Boston where she was a Deland Fellow in administration Prior to that she worked at the Boston based company Health Dialog focusing on the design and development of a CMS funded demonstration program to reduce health risks for seniors and on entry strategies for new markets She received her undergraduate degree in economics from Northwestern University and her MBA from Dartmouth College Katharine Luther RN MPM Vice President Institute for Healthcare Improvement IHI is responsible for furthering IHI s work to help hospital leaders and staff achieve bold aims Key to this work is developing strategic partnerships that leverage innovation pilot testing implementation and continuous learning across organizations systems professional societies and entire countries Previously she served as Executive Director at IHI designing new programs to impact cost and health care quality Ms Luther has over 25 years of experience in clinical and process improvement focusing on large scale change projects and program development system improvement rapid cycle change developing and managing a portfolio of projects and working with all levels of health care staff and leaders Her clinical experience includes critical care emergency room trauma and psychiatry Prior to joining IHI she held leadership positions at the University of Pittsburgh Medical Center MD Anderson Cancer Center and Memorial Hermann Texas Medical Center She has experience in Lean and is a Six Sigma Master Black Belt Lindsay A Martin MSPH Executive Director and Improvement Advisor Institute for Healthcare Improvement focuses on innovation and system wide improvement She directs IHI s 90 day Research and Development process that seeks new solutions to difficult health care problems by identifying best practices and innovations inside and outside of health care and bringing them into prototype testing Ms Martin is faculty for the topics of the business case for quality improvement system measurement and regional data as applied to improvement and she coaches health care organizations on implementing improvement innovation programs As an Improvement Advisor she teaches the Model for Improvement reliability science and data collection and analysis She also works with front line teams in the US and abroad to better understand QI and apply it to their setting and she helps organizational and national leaders apply systems thinking to health care delivery Kedar Mate MD Senior Vice President Institute for Healthcare Improvement IHI is responsible for Research and Development Innovation and Faculty In this capacity he oversees the developments of innovative new systems designs to implement high quality low cost health care both in the US and in international settings An internal medicine physician Dr Mate is also an Assistant Professor of Medicine at Weill Cornell Medical College and a Research Associate at Harvard Medical School s Division of Global Health Equity His current research activities include improving population management behavioral health integration health equity addressing complex needs patients and ambulatory patient safety Dr Mate serves as a senior advisor to IHI s programs in the US Asia and the Middle East and he serves as an IHI principal investigator on multiple research awards Previously he worked with Partners In Health served as a special assistant to the Director of the HIV AIDS Department at the World Health Organization and led IHI s national program in South Africa Dr Mate has published numerous peer reviewed articles book chapters and white papers and he has delivered keynote speeches in forums all over the world He graduated from Brown University with a degree in American History and from Harvard Medical School with a medical degree Nneka Mobisson Etuk MD MPH MBA Executive Director of African Operations Institute for Healthcare Improvement IHI is responsible for the operations and implementation of IHI s existing work in Africa as well as for developing IHI s portfolio in Africa as part of the organization s work in low and middle income countries Previously she was Vice President of Community Health and Population Health Management at the Connecticut Hospital Association where she built broad based constituencies to address health disparities provided leadership to hospitals in the area of population health management and devised statewide health initiatives to better address community health and reduce costs As a consultant for McKinsey Company she worked primarily in the area of strategy

    Original URL path: http://www.ihi.org/about/Pages/Management-Team.aspx (2016-02-01)
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  • Faculty
    Care Worldwide Home About Us Topics Education Resources Regions Engage with IHI My IHI Home About Us Vision Mission Values History Science of Improvement Innovation People How to Get Involved Finances In the News Supporters Careers Contact FAQs Topics All Topics A Z Improvement Capability Person Family Centered Care Patient Safety Quality Cost and Value Triple Aim for Populations Education Education Overview Conferences In Person Training Virtual Training Audio and Video Programs Passport to IHI Training IHI Open School Resources Resources Overview How to Improve Measures Changes Improvement Stories Tools Publications IHI White Papers Case Studies Audio and Video Presentations Posterboards Other Websites Regions Regions Overview Africa Asia Pacific Europe Latin America Middle East North America Engage with IHI Engage with IHI Overview Collaboratives Initiatives Membership Programs Fellowship Programs Strategic Partnerships Customized Services Blogs and User Groups Home About Us Faculty About Us About Us People Management Team Board of Directors Faculty IHI Senior Fellows IHI Scientific Advisory Group IHI LR Wide Faculty Page Content IHI s extraordinary faculty are the lifeblood of IHI This group of more than 400 committed professionals is devoted to learning sharing and teaching IHI s successes large and small are their successes Together with

    Original URL path: http://www.ihi.org/about/Pages/Faculty.aspx (2016-02-01)
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  • Board of Directors
    Get Involved Finances In the News Supporters Careers Contact FAQs Topics All Topics A Z Improvement Capability Person Family Centered Care Patient Safety Quality Cost and Value Triple Aim for Populations Education Education Overview Conferences In Person Training Virtual Training Audio and Video Programs Passport to IHI Training IHI Open School Resources Resources Overview How to Improve Measures Changes Improvement Stories Tools Publications IHI White Papers Case Studies Audio and Video Presentations Posterboards Other Websites Regions Regions Overview Africa Asia Pacific Europe Latin America Middle East North America Engage with IHI Engage with IHI Overview Collaboratives Initiatives Membership Programs Fellowship Programs Strategic Partnerships Customized Services Blogs and User Groups Home About Us Board of Directors About Us About Us People Management Team Board of Directors Faculty IHI Senior Fellows IHI Scientific Advisory Group IHI LR Wide Board of Directors Page Content James M Anderson Advisor to the President Cincinnati Children s Hospital Medical Center Cincinnati OH Thomas W Chapman MPH EdD President and CEO The HSC Foundation Washington DC Secretary Treasurer Michael Dowling President and Chief Executive Officer Northwell Health formerly North Shore Long Island Jewish Health System Great Neck NY Derek Feeley DBA President and CEO Institute for Healthcare Improvement Cambridge MA Elliott S Fisher MD MPH Director The Dartmouth Institute for Health Policy and Clinical Practice Lebanon NH A Blanton Godfrey PhD Professor College of Textiles North Carolina State University Raleigh NC Jennie Chin Hansen Senior Strategic Advisor American Geriatrics Society New York NY Helen Haskell MA Founder and President Mothers Against Medical Error MAME Columbia SC Brent C James MD MStat Chief Quality Officer Executive Director Institute for Healthcare Delivery Research Intermountain Healthcare Salt Lake City UT Chair Gary S Kaplan MD Chairman and CEO Virginia Mason Health System Seattle WA Arnold Milstein MD MPH Professor of

    Original URL path: http://www.ihi.org/about/Pages/Board-of-Directors.aspx (2016-02-01)
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  • IHI Senior Fellows
    and is a frequent speaker at major health care conferences Ms Bisognano is an elected member of the National Academy of Medicine an Instructor of Medicine at Harvard Medical School and a Research Associate in the Brigham and Women s Hospital Division of Social Medicine and Health Inequalities She currently serves on the boards of The Commonwealth Fund Cincinnati Children s Hospital Medical Center ThedaCare Center for Healthcare Value and on the Advisory Board of County Health Rankings and Roadmaps Prior to joining IHI she was CEO of the Massachusetts Respiratory Hospital and Senior Vice President of The Juran Institute Alide Chase MS served for ten years as the Senior Vice President Quality and Service at Kaiser Foundation Health Plan Inc and Kaiser Foundation Hospitals She is the recently retired Senior Vice President Medicare Clinical Operations and Population Care At Kaiser she oversaw programs that supported the development and implementation of the national Medicare Clinical Care Delivery Strategy and Kaiser Permanente members total health In addition to her work in the Medicare area Ms Chase was the Co Executive Director of the Kaiser Permanente Care Management Institute She also served in a variety of roles including Hospital Administrator for both Kaiser Sunnyside Medical Center and Bess Kaiser Hospital In her role as Area Administrator she had the opportunity to manage medical offices in the northwest She also served in the role of Northwest Vice President for Medical Operations Ms Chase is currently a consultant in the areas of health care governance system performance measurement transformation and population care As an IHI Senior Fellow she is working to establish a strong network of Senior Fellows who can serve in the role of advisors to IHI leaders in the areas of strategy and program development Lord Nigel Crisp is an independent crossbench member of the House of Lords in the UK and works mainly on international development and global health He is Strategic Advisor to the CEO on Global Health and a Senior Fellow at the Institute for Healthcare Improvement The former Chief Executive of the National Health Service NHS and Permanent Secretary of the Department of Health he led major reforms in the English health system Prior to joining the NHS he served as Chief Executive of the Oxford Radcliffe Hospital NHS Trust He also co chaired an international Task Force on increasing the education and training of health workers in developing countries and subsequently co founded the Zambia UK Health Workforce Alliance in 2009 to implement some of the Task Force s proposals He is an Honorary Professor at the London School of Hygiene and Tropical Medicine and an Honorary Fellow of St John s College in Cambridge and of the Royal College of Physicians He chairs or is an advisory board or trustee member of numerous organizations including Sightsavers International African Centre for Health and Social Development the Global Health Programme at the Aspen Institute and RAND Europe among others He is author of the book Turning the World Upside Down The Search for Global Health in the 21st Century Carola Eisenberg MSW MD is a board member and founding member of Physicians for Human Rights She has dedicated more than five decades to advancing human rights across the globe including being a member of human rights missions to El Salvador Chile and Paraguay A native of Argentina she received her medical degree and completed her psychiatric training in Argentina eventually emigrating to the US to serve as Fellow in Child Psychiatry at the Johns Hopkins Hospital in Baltimore Among the numerous positions she has held Dr Eisenberg served as the first female Dean of Student Affairs at both Massachusetts Institute of Technology and Harvard Medical School She has been a long time lecturer in the Harvard Medical School Department of Global Health and Social Medicine where she helped institute a course series on human rights She is also Honorary Psychiatrist with the Massachusetts General Hospital in Boston As a Senior Fellow at the Institute for Healthcare Improvement IHI Dr Eisenberg is interested in contributing to IHI s work in Latin America the IHI Open School and other areas Gerald B Healy MD FACS FRCS FRCSI Emeritus Gerald B Healy Chair in Otolaryngology Children s Hospital Boston is former Surgeon in Chief at Children s and currently Professor of Otology and Laryngology at Harvard Medical School As a Senior Fellow at the Institute for Healthcare Improvement he is focusing on surgical safety peer review and quality and safety programming for department chairs He has served as president of several associations and societies including the Massachusetts Chapter of the American College of Surgeons and the American Society of Pediatric Otolaryngology among others Dr Healy was previously Secretary and President of the American Laryngological Association and Chairman of the Board of Regents and immediate past president of the American College of Surgeons He is an Honorary Fellow of the Royal College of Surgeons in both Ireland and England An active scholar and lecturer Dr Healy publishes extensively in professional journals and books and he lectures internationally on health care reform patient safety the need to restructure medical education and international medical collaboration Professor Sir Brian Jarman OBE FRCP FRCGP was Head of the Division of Primary Care and Populations Health Sciences in the Faculty of Medicine at Imperial College London and now heads Dr Foster Unit at Imperial College and advises Dr Foster Research which calculates a wide range of international indices of health care including the hospital standardized mortality ratio HSMR for hospitals in several countries He has worked on the development of socioeconomic indicators of health status the Under Privileged Area UPA Jarman score on the provision of beds in London and on hospital mortality rates Professor Jarman has advised on primary care in numerous countries was a member of the London Strategic Review Panel and served as a panel member of the Bristol Royal Infirmary Inquiry on pediatric cardiac surgery deaths He has been a member of the UK Department of Health s Advisory Committee on Resource Allocation since 1998 and he was president of the British Medical Association in 2003 04 Since 2001 he has worked with the Institute for Healthcare Improvement as a Senior Fellow on a part time basis Stephen F Jencks MD MPH is an independent consultant in health care quality and safety and a Senior Fellow at the Institute for Healthcare Improvement His work focuses on understanding and preventing rehospitalization and other adverse results of poor transition planning Previously he was Chief Scientist in the Office of Research and later Senior Clinical Advisor and Director of the Quality Improvement Organization program in the Office of Clinical Standards and Quality at the federal Centers for Medicare Medicare Services He led the transformation of Medicare s Quality Improvement Organization program from a focus on deficient providers to achieving national improvements in health care systems Dr Jencks received the Ernest A Codman Award the Distinguished Service Medal of the US Public Health Service and six Secretary s Distinguished Service Awards and retired as Assistant Surgeon General Jens Winther Jensen MD CEO of health care in the North Denmark region has responsibility for primary and secondary care overseeing the health and health care for a population of 580 000 and reporting to the regional board of elected politicians He is a specialist in anesthesiology and intensive care medicine and has worked with trauma care in the hospital and pre hospital Dr Jensen has been the Medical Director for the level one trauma care center at Aarhus University Hospital where he also oversaw a major revision of the hospital clinical structure to improve efficiency by becoming a patient oriented organization He is involved in the planning and execution of strategies to establish and develop a University Hospital in Aalborg embedding improvement science in the medical curriculum and funding an improvement research center together with Aalborg University On an international scale Dr Jensen has advanced the patient safety agenda in the Standing Committee of European Doctors influencing the European Union He has been the Chair of the Medical Ethics Committee of the World Medical Association In 2013 2014 Dr Jensen spent one year at IHI as the Danish Society for Patient Safety Senior Fellow during which time he developed strategies for improving quality and building improvement capability for the Danish health care system His interests include patient pathways for cancer patients and inequalities in health Peter J Knox Executive Vice President Bellin Health has been associated with Bellin Health for 30 years and currently he is responsible for population health strategies accountable care strategies learning and innovation for the system execution of system strategy employer strategies and physician networks Bellin has been on the leading edge of quality and achievement of performance results for many years In addition to his role at Bellin Mr Knox pursues his passion for helping organizations achieve strategic results as CEO of his consulting company He is a Senior Fellow at the Institute for Healthcare Improvement and author of two books The Business of Healthcare and Destination Results Gerald J Langley MS Statistician and Consultant Associates in Process Improvement is also a Senior Fellow of the Institute for Healthcare Improvement IHI He has served as faculty for IHI improvement initiatives on improving medication safety innovations in planned care improving service in health care and the Triple Aim initiative to simultaneously improve the care experience and population health while reducing total cost He has also supported a number of large scale improvement initiatives including the HRSA Health Disparities Collaborative and Improving Patient Care for the Indian Health Service His expertise with data and computers plays a key role in his consulting work and research Mr Langley has authored numerous articles on sampling and survey design modeling and fundamental improvement methods and he is a co author of The Improvement Guide Sheila Leatherman Research Professor School of Public Health University of North Carolina at Chapel Hill is a Visiting Professor of the London School of Economics in England As a Senior Fellow at the Institute for Healthcare Improvement IHI she is focusing on publications the Triple Aim initiative and IHI s work in developing countries She conducts research and policy analysis internationally focusing on quality of care health systems reform methodologies for evaluating the performance of health care systems and integrating microfinance and health access interventions in developing countries Since 1997 she has worked in the UK as an independent evaluator of the impact on quality of care in the National Health Service NHS and in 2007 she was awarded the honor of Commander of the British Empire by Queen Elizabeth for her work in the NHS over the past decade Her health care management experience in the US includes roles in state and federal health agencies as chief executive of an HMO and as a senior executive of United Health Group She is an elected member of the US Institute of Medicine an Honorary Fellow of the UK Royal College of Physicians and co author of a series of chartbooks in the US Ronald D Moen MA is a statistician consultant and teacher to industry government health care and education He is co founder and partner of Associates in Process Improvement and has been Adjunct Lecturer in the Physics and Engineering Science Department at the University of Michigan Flint since 1995 His experiences of more than 30 years include General Motors Corporation and the US Department of Agriculture He is the 2002 recipient of the Deming Medal and served as a Deming helper at 70 of Deming s seminars between 1983 and 1993 Mr Moen has been a Senior Fellow at the Institute for Healthcare Improvement IHI since 1998 an Improvement Advisor for various IHI Collaboratives and Idealized Design projects and he s a longtime faculty member for the IHI Improvement Advisor Professional Development Program He is a member of the Board of Directors at Peaker Services Inc and Genesys Health System Mr Moen is co author of the books Quality Improvement Through Planned Experimentation and The Improvement Guide Kevin Nolan MA Statistician and Consultant Associates in Process Improvement is also a Senior Fellow at the Institute for Healthcare Improvement IHI He has focused on developing methods and assisting organizations in accelerating their rate of improvement including the spread of new ideas He has worked with manufacturing service and health care organizations both in the public and private sectors As an IHI Senior Fellow Mr Nolan has served on the faculty for several of IHI s Breakthrough Series Collaboratives Innovation Communities and large spread projects He earned a Master s degree in Measurement and a Master s degree in Statistics from the University of Maryland He is a co author of the book The Improvement Guide A Practical Approach to Improving Organizational Performance and co editor of the book Spreading Improvement Across Your Health Care Organization Thomas Nolan PhD Statistician and Member Associates in Process Improvement is also a Senior Fellow and member of the Institute for Healthcare Improvement IHI executive team where his primary responsibility is the oversight of the research and development initiatives Over the past 20 years he has assisted organizations in the US Canada and Europe in many different industries including health care manufacturing trucking construction and professional services such as law architecture and environmental consulting His health care experience includes helping integrated systems hospitals and medical practices accelerate the improvement of quality and the reduction of costs in clinical and administrative services Mr Nolan has directed several IHI strategic initiatives including the Triple Aim He has authored books and peer reviewed papers on quality and safety In 2000 he received the Deming Medal from the American Society for Quality Richard A Norling is a consultant to health care organizations and a Senior Fellow at the Institute for Healthcare Improvement IHI where he focuses on strategic planning and development of IHI s leadership programming He is the former President and CEO of Premier Inc which received the 2006 Malcolm Baldrige National Quality Award under his leadership Mr Norling is a broadly experienced health care executive and frequent speaker on health care strategies organizational development quality management and international health care studies Prior to joining Premier he was President and CEO of Fairview Hospital and Healthcare System and Executive Vice President and COO of Lutheran Hospital Society of Southern California He is a current member of the Hoag Memorial Hospital Presbyterian Board of Trustees and previously served on boards of directors for IHI and for the Malcolm Baldrige Award Foundation among others Gerald T O Connor PhD ScD Professor of Medicine and of Health Policy and Clinical Practice Dartmouth Medical School is also a Senior Fellow at the Institute for Healthcare Improvement IHI He has been a member of the Dartmouth Medical School faculty since 1987 and previously served as Chief of Clinical Research in the Department of Medicine and as Director of Education Programs at the Dartmouth Institute Dr O Connor has authored over 180 scientific papers and book chapters He has been very active both regionally and nationally in the improvement of clinical care in cystic fibrosis and cardiovascular disease His primary interests are risk prediction decision support and process improvement in clinical care He is a graduate of Columbia University Boston University School of Public Health and Harvard Kennedy School of Government Lloyd P Provost MS Statistician Associates in Process Improvement helps individuals and organizations learn the science of improvement He consults and advises in a variety of industries worldwide and he is experienced in statistical process control and in designing research and quality improvement studies He co authored the books Quality Improvement Through Planned Experimentation and The Improvement Guide Mr Provost is a Senior Fellow of the Institute for Healthcare Improvement IHI and serves on the IHI faculty for the Improvement Advisor Professional Development Program He provides Improvement Advisor IA support for IHI s work in developing countries and for the IHI STAAR initiative to reduce readmissions and he coordinates the development and work for other IAs who support IHI He also provides support for the IHI Open School QI curriculum Jam es L Reinertsen MD President The Reinertsen Group is also Senior Fellow at the Institute for Healthcare Improvement IHI leading IHI s Executive Quality Academy The Role of the Board in Safety and Quality and Engaging Physicians programs among other projects Dr Reinertsen has 15 years of experience as a CEO and 20 years as a practicing physician His leadership work has focused on quality improvement leadership development and innovative market design Among other roles he has been CEO of Park Nicollet Health Services CEO of CareGroup Chairman of the Institute for Clinical Systems Improvement a member of the Institute of Medicine Committees that produced To Err Is Human and Crossing the Quality Chasm and a member of the American Board of Internal Medicine Roger K Resar MD Senior Fellow Institute for Healthcare Improvement IHI is also Assistant Professor of Medicine at the Mayo Clinic School of Medicine He has 30 years of experience as a pulmonologist and critical care physician and he currently practices ambulatory care medicine on a part time basis Dr Resar has led national efforts in medication reconciliation use of the IHI Global Trigger Tool to measure adverse events reliable process design avoidable ED visits hospital flow and improvement methodology He also participates on the IHI R D team to create change concepts design testing in prototype sites and spread these innovations worldwide Enrique Ruelas MD MPA MHSc served as Secretary of the General Health Council of Mexico for almost five years a position that is similar to the US Surgeon General Previously he was the Mexican Vice Minister for Innovation and Quality in the Ministry of Health where he was responsible for the design and implementation of a comprehensive country wide quality improvement strategy and led a prospective analysis on the future of the Mexican health care system towards 2050 Prior

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  • Current Fellows
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