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  • Supporters
    and significantly reduce maternal and neonatal mortality in Malawi IHI seeks to build on encouraging results and requires additional funding to support these efforts Read a general overview of the Developing Countries work Supporters The Bill Melinda Gates Foundation The Bill Melinda Gates Foundation s belief that every life has euqal value is at the core of our work We follow 15 guiding principles that help define our approach to philanthropic work and employ an oustanding leadership team to direct our strategies and grant making The Health Foundation The Health Foundation is an independent charitable foundation working to improve the quality of health care across the United Kingdom The Izumi Foundation The Izumi Foundation gives assistance to the world s poorest people by supporting programs that improve health in developing countries The foundation embraces the values of compassion concern for others and altruism The Brad Hayman Foundation The Brad Hayman Foundation supports heart and pediatric AIDS research and interventions 5 Million Lives Campaign An alarming number of Americans are estimated to be harmed in US hospitals every year in the course of their medical treatment The 5 Million Lives Campaign established a bold aim for US health care Protect patients from five million incidents of medical harm over the next two years December 2006 to December 2008 This new campaign followed on the heels of the successful 100 000 Lives Campaign Read a general overview of the 5 Million Lives Campaign Supporters America s Blue Cross and Blue Shield Health Plans The Blue Cross and Blue Shield Association is made up of 39 independent locally operated Blue Cross and Blue Shield companies that collectively provide health care coverage for nearly 98 million Americans Cardinal Health Foundation The Cardinal Health Foundation focuses its efforts on large regional and national programs that help improve access to and delivery of quality health care services Aetna Foundation The Aetna Foundation the independent charitable and philanthropic arm of the Aetna Inc helps build healthy communities by promoting volunteerism forming partnerships and funding initiatives that improve the quality of life where its employees and customers live and work Blue Shield of California Foundation Blue Shield of California Foundation is committed to making health care effective safe and accessible for all Californians particularly underserved people and to ending domestic violence Rx Foundation The Rx Foundation funds innovative projects to improve the quality of health care in the United States While primary emphasis is given to medical and hospital staff procedures and practices affecting all levels and forms of inpatient and outpatient care the Foundation also funds efforts to ensure greater access to medical services Baxter International Inc For 75 years Baxter International Inc has been applying innovative science to develop specialty therapeutics and medical products that save and sustain patients lives Abbott Fund The Abbott Fund s approach to philanthropy is to involve our leaders and employees share our knowledge and expertise donate our products and provide financial support to address unmet needs in core funding areas

    Original URL path: http://www.ihi.org/about/pages/supporters.aspx (2016-02-01)
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  • Contact IHI
    of Improvement Innovation People How to Get Involved Finances In the News Supporters Careers Contact FAQs Topics All Topics A Z Improvement Capability Person Family Centered Care Patient Safety Quality Cost and Value Triple Aim for Populations Education Education Overview Conferences In Person Training Virtual Training Audio and Video Programs Passport to IHI Training IHI Open School Resources Resources Overview How to Improve Measures Changes Improvement Stories Tools Publications IHI White Papers Case Studies Audio and Video Presentations Posterboards Other Websites Regions Regions Overview Africa Asia Pacific Europe Latin America Middle East North America Engage with IHI Engage with IHI Overview Collaboratives Initiatives Membership Programs Fellowship Programs Strategic Partnerships Customized Services Blogs and User Groups Home About Us Contact IHI About Us About Us About Us Vision Mission and Values History Science of Improvement Innovations People How to Get Involved Finances News Supporters Careers Contact IHI FAQs IHI LR Wide Contact IHI Page Content By Mail or Phone Institute for Healthcare Improvement 20 University Road 7th Floor Cambridge MA 02138 USA Phone 617 301 4800 Toll Free 866 787 0831 Fax 617 301 4830 Monday through Friday 8 30 AM to 5 00 PM Eastern Time By Email Send us an email at info ihi org Please indicate the topic of your inquiry in the Subject line of your email Your question is important to us Our goal is to respond to inquiries within two business days The more specific you are about your question or request the better IHI Customer Service is able to respond to or direct your question to the appropriate person Some responses however may take longer than two business days depending on the nature of the question and the availability of IHI team members or content experts to respond Thank you Quick Links Please log

    Original URL path: http://www.ihi.org/about/pages/contact.aspx (2016-02-01)
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  • FAQs
    advantage of features which are only available to registered users IHI org uses a cookie A cookie is information that IHI org stores on the hard drive of your computer when you login so that it knows who you are as you traverse the site Typically a cookie records your preferences or status At IHI org we record your name and registration status on your local machine No other websites can access your IHI org cookies and you can delete it at any time In order to take full advantage of the IHI org site your browser must be set to accept cookies A cookie is also used if you select the Remember my password and login on this computer option on the Login page If you choose this option the site will automatically identify you each time you visit using the same computer and you will have immediate access to areas of the site available only to registered users Your browser must be set to accept cookies for this feature to work correctly It is not recommended that users of shared or public computers select the Remember Me option Q What browsers are supported for IHI org A We recommend that you use the latest browser version for optimal use of IHI org but IHI org does also support previous browser versions as listed below Internet Explorer 8 0 or later Mozilla Firefox 17 or later Safari 5 1 or later Safari 4 or later supported on iPad iPhone iPod Touch Chrome 31 x or later Note When using the Chrome browser some IHI org pages can load without visible side scroll bars This is due to the way in which Chrome loads the pages from the IHI org site Clicking the Browser Refresh button will typically complete loading of the page to resolve this issue Q Is Silverlight required to view IHI org A While you can view IHI org without Microsoft Silverlight some of our features such as the IHI Improvement Map or streaming media do require that you have Silverlight 4 running on your computer You will be prompted to install the Silverlight plug in if necessary For more information on the free Silverlight software download visit the Microsoft website Q IHI org pages take a long time to load on my computer How can I speed this up A To make the IHI org pages load faster you can turn off the display of images in your browser Instructions for some common browsers follow if your browser is not listed please consult your browsers documentation Internet Explorer Windows From the Tools menu select Internet Options and choose the Advanced tab Scroll to the Multimedia section about halfway down and deselect the Show Pictures checkbox Mozilla Firefox 3 6 or later Windows and Macintosh From the Tools menu select Options and choose the Content category Deselect the Load Images Automatically checkbox Mozilla Firefox 3 6 or later Macintosh From the Firefox menu select Preferences and choose

    Original URL path: http://www.ihi.org/about/pages/faqs.aspx (2016-02-01)
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  • Improvement Capability
    Regions Regions Overview Africa Asia Pacific Europe Latin America Middle East North America Engage with IHI Engage with IHI Overview Collaboratives Initiatives Membership Programs Fellowship Programs Strategic Partnerships Customized Services Blogs and User Groups Home Topics Improvement Capability Improvement Capability Improvement Capability Introduction Overview Getting Started Education Resources Related Topics Leadership Spreading Changes Patient Safety All Topics IHI LR Wide Improvement Capability Page Content Our goal Build practical improvement capability based on the science of improvement into every organization health care executive and professional while driving innovation to dramatically improve performance at all levels of the health care system More In the Spotlight Profiles in Improvement Azhar Ali IHI Executive Director Middle East and Asia Pacific This profile of Azhar Ali IHI Executive Director Middle East and Asia Pacific highlights certain paths within his professional journey including what drove him to pursue quality improvement and leadership Viewing the Patient as a Teacher In this IHI Blog post IHI faculty Janet Porter explores what happens when your paradigm shifts from the patient as partner to the patient as teacher She also shares stories from her own background delving into the same question Ms Porter is faculty for the upcoming IHI program Leading Quality Improvement Essentials for Managers Building Improvement Skills Worth the Investment Why should you and your team build improvement skills Stephanie Calcasola Director of Quality and Medical Management at Baystate Medical Center says that the investment in skill building has given staff greater satisfaction in their efforts and empowered them to solve problems In this IHI Blog post she describes how the development of such skills improved work in her own environment Weathering Blizzards Wild Fires and Racial Disparities with Big Data Many quality improvers know that data should help you understand your performance over time But what if

    Original URL path: http://www.ihi.org/Topics/ImprovementCapability/Pages/default.aspx (2016-02-01)
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  • Person- and Family-Centered Care
    of partnerships between clinicians and individuals where the values needs and preferences of the individual are honored the best evidence is applied and the shared goal is optimal functional health and quality of life More In the Spotlight Could Shared Decision Making Have Saved a Boy s Leg This post to The Health Foundation Blog presents some thought provoking questions about what might have been possible if a young boy and his family had been treated as true partners in care and decision making The post highlights the story of a 12 year old boy Dillon who has a rare genetic defect that caused multiple nerve tumors in his leg His left leg is amputated in hopes it helps him lead a more normal life although Dillon s true preference for the amputation is never surfaced A Simple Question to Put Patients in the Driver s Seat In this IHI Blog post Beth Hennessey and Paula Suter Executive Director and Clinical Director at the Sutter Center for Integrated Care describe what happened when they encouraged clinician partners to ask patients What matters to you in addition to What s the matter What they learn about patients helps create shared goals and expectations and the simple question and act of asking helps build mutual trust and respect Paula and Beth were guests on the January 14 WIHI Realizing What Matters Death Panels An Obituary Ellen Goodman Co Founder and Director of The Conversation Project bids farewell to death panels and much of the controversy around expressing and respecting end of life care decisions In this Politico Magazine article she cites our shifting culture a growing openness to talk about death and dying and the recent CMS decision to reimburse physicians and other clinicians for end of life care conversations with all

    Original URL path: http://www.ihi.org/Topics/PFCC/Pages/default.aspx (2016-02-01)
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  • Patient Safety
    Africa Asia Pacific Europe Latin America Middle East North America Engage with IHI Engage with IHI Overview Collaboratives Initiatives Membership Programs Fellowship Programs Strategic Partnerships Customized Services Blogs and User Groups Home Topics Patient Safety Patient Safety Patient Safety Introduction Overview Getting Started Education Resources Related Topics Medication Reconciliation to Prevent Adverse Drug Events Reliable Systems and Processes SBAR Communication Technique Trigger Tools for Measuring Harm All Topics IHI LR Wide Patient Safety Page Content Our goal Work with countries regions organizations and individuals to build safety into every system of care ensuring that patients receive the safest most reliable care across the continuum More In the Spotlight A Population Based Approach to Prevent Harm from Falls In this IHI Blog post Pat Quigley Associate Director of the VA Sunshine Healthcare Network VISN 8 Patient Safety Center of Inquiry argues that health systems can better serve their patients by working to prevent injuries from falls rather than trying in vain to prevent every fall Experts Offer Advice on Diagnostic Error and Delays in Patient Safety Diagnostics is a process not a discrete event such as a surgery and it evolves over time with new input To be effective each step requires unique skills and processes that must operate as one reliable system A new IHI Blog post discusses the challenges associated with diagnosis and offers some advice about how to improve diagnostic processes Adverse Events in Skilled Nursing Facilities Building on the IHI Global Trigger Tool methodology this new adaptation provides an easy to use method for accurately identifying adverse events harm and measuring the rate of adverse event incidence over time in skilled nursing facilities SNFs Changing Culture Changing Care Reducing Elective C Sections in Brazil In this blog post Dr Paulo Borem IHI Improvement Faculty in Brazil describes

    Original URL path: http://www.ihi.org/Topics/PatientSafety/Pages/default.aspx (2016-02-01)
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  • Quality, Cost, and Value
    Value Page Content Our goal Encourage empower and enable health care delivery systems to provide truly value based care that ensures the best health care We strive to call out and address disparities in health and health care wherever they exist More In the Spotlight Measuring Patient Perceived Hospital Quality on Twitter A study in BMJ Quality and Safety analyzed the use of Twitter as supplemental data on patient feedback about their health care experiences The study found that roughly half of US hospitals have a Twitter presence and 9 4 percent of tweets directed toward these hospitals were related to patient experience and covered diverse topics Patient experience tweets represent a potentially untapped indicator of quality and may be valuable to patients researchers policy makers and hospital administrators Money Back Guarantee for Surgery This US News and World Report article describes the surprising announcement from Dr David Feinberg President and CEO of Geisinger Health System a money back guarantee on spine and bariatric surgery for patients dissatisfied with their care The refund which will return the costs of the hospital copay to patients represents a commitment to elevate patient experience as a measure of hospital performance Understanding the Medical Costs of Obesity to Control Medicaid Spending A recent Health Affairs article explains that severe obesity has cost state Medicaid programs almost 8 billion a year and cost the nation approximately 69 billion in 2013 Understanding this data and its upward trend supports expanding Medicaid eligible populations access to cost effective treatment for severe obesity as a strategy to mitigate rising obesity related health care costs National Campaigns to Reduce Readmissions What Have We Learned This post to The Commonwealth Fund Blog summarizes key lessons from researchers who evaluated the impact of two national efforts to reduce readmissions Hospital to

    Original URL path: http://www.ihi.org/Topics/QualityCostValue/Pages/default.aspx (2016-02-01)
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  • Triple Aim for Populations
    treatment direct costs indirect costs readmissions harm done it s over a trillion dollars That s real money that can go to improve communities improve populations A Downward Spiral A Case Study in Homelessness Healthcare for the Homeless Council has authored an IHI Open School case study that describes a man who transitions from a middle class life into homelessness a composite of experiences with real patients to help health care providers understand these patients challenges and how they can better serve their needs IHI Open School community members will also gather at IHI s 17th Annual Summit on Improving Patient Care in the Office Practice and the Community to deepen their improvement skills and knowledge of how to meet patients medical social and behavioral health needs Can Hospitals Help Create Healthy Neighborhoods This JAMA article identifies four steps for hospitals to get involved in creating healthy neighborhoods develop measures for the social and economic benefits of a hospital s community work make it easier to share information between hospitals and other community stakeholders create flexibility in government budgets and payment systems at all levels and identify new forms of investment capital to enable hospitals to undertake innovative approaches that lead to community benefits IHI s Population Management Executive Development program provides guidance to hospitals in how to understand and meet the health and healthcare needs of the communities they serve Tackling Chronic Disease in a Community The Healthy Shelby Story This improvement story describes how the Healthy Shelby Initiative used the Triple Aim strategy to address the impact of chronic disease on residents organizing their community to reduce the impact of hypertension among black men prevent sleep related infant death and improve end of life care through a program that aims to increase the number of people with advance directives IHI s upcoming Kick Start the Triple Aim program is designed to help individuals and organizations learn more about how to apply the Triple Aim strategy in their own communities Upcoming Educational Programs Kick Start the Triple Aim Begins February 24 2016 IHI Virtual Expedition Facing the Care Coordination Challenge Begins March 15 2016 IHI Virtual Expedition 17th Annual Summit on Improving Patient Care in the Office Practice and the Community March 20 22 2016 Orlando FL Improving Community Health Population Management in the Safety Net Begins April 14 2016 IHI Virtual Expedition View More Getting Started Need some help getting started We have some suggested resources for you Are you ready to pursue the Triple Aim Use the Triple Aim Self Assessment Tool Featured Resources A Guide to Measuring the Triple Aim Population Health Experience of Care and Per Capita Cost Triple Aim Self Assessment Tool Approaches to Integrating Primary Care Services into Behavioral Health Organizations A Primer on Defining the Triple Aim Pursuing the Triple Aim The First Seven Years View More Triple Aim Improvement Stories first last Bellin Health A Triple Aim Improvement Story Bellin Health is an example that illustrates the evolution of a health

    Original URL path: http://www.ihi.org/Topics/TripleAim/Pages/default.aspx (2016-02-01)
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