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  • Innovation Is No Lightning Strike: How to Maximize the Value of Your New Ideas
    ideas but our work has shown that disciplined execution is usually the hardest part of innovative work And the role of leadership is especially critical to ensure that innovation efforts are well supported and connected to the strategic priorities of the organization How Innovation Aligns with Improvement IHI focuses on innovation because different challenges require different solutions Improvement work seeks to create reliable systems that produce consistent predictably high performance on a routine basis The mental model is one of defect elimination or things that upset the predictability of the system Innovation starts with a different mental model one that focuses on creating something new that may be upsetting to the current model At IHI we believe today s health care systems need both improvement and innovation in concert The Affordable Care Act other legislative actions and fluctuations in the global economy have accelerated the pace of change in health care both in this country and overseas In response many organizations are reinforcing their investments in improvement activities and making new investments in innovation So how can we bring improvement and innovation together How can these important activities better reinforce strategic priorities IHI has a long history of both innovating and improving in health care Based on these years of experience and on our studies of innovation engines elsewhere IHI s Innovation Team developed methods to rapidly identify innovative ideas assess their potential and turn them into systems and processes that work in the real world Using this innovation management system IHI has worked with dedicated partners to devise now familiar tools and concepts that have been critical to improving health care quality including clinical bundles and the Triple Aim Three Key Elements of Innovation We believe that all organizations can use this same approach to do innovation in their own settings and our study of innovation management has revealed three critical elements to integrating improvement and innovation Start with a clearly defined structure with a dedicated team an established technical method for innovating and a mechanism for ensuring alignment with the organization s strategic priorities Put in place a disciplined time bound proces s for executing innovation activities Invest time in reliable implementation to link new ideas with normal operations of the organization This often involves borrowing key staff during the innovation process and cultivating understanding of newer ideas along the way Unlike the cliché of the lightning strike out of the blue a health care organization can develop the innovation management system needed to take a good idea vet it adapt it or adopt it contextualize it and make it relevant for the local environment and local populations Importantly both large and small organizations can do this because you don t need massive investments to start pursuing these ideas Some health care delivery systems are setting up their own innovation centers while others are redirecting resources to do innovative work Either way leaders must make sure that those innovation and improvement activities are understood and well utilized Effective

    Original URL path: http://www.ihi.org/communities/blogs/_layouts/ihi/community/blog/itemview.aspx?List=7d1126ec-8f63-4a3b-9926-c44ea3036813&ID=171 (2016-02-01)
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  • Schedule
    Improving Communication to Enhance Cultural Competency Schedule Session Faculty Session Materials Continuing Education Technology Fees Need Help Email info ihi org Call 617 301 4800 866 787 0831 Toll Free Available Monday Friday 9am 5pm ET IHI Offering Page Schedule Page Content Session 1 Defining the Elements and Importance of Cultural Competency Thursday March 10 2016 12 00 1 30 PM Eastern Time Session 2 Cultural Competency Across Health Care Initiatives Programs and Systemic Influence Thursday March 24 2016 12 00 1 00 PM Eastern Time Session 3 Building Cultural Self Awareness to Encourage Cultural Competency and Cultural Humility Thursday April 7 2016 12 00 1 00 PM Eastern Time Session 4 Engaging with RESPECT Across Cultural Contexts Communication Among Patients Families Providers and Teams Thursday April 21 2016 12 00 1 00 PM Eastern Time Session 5 The Intersection of Health Literacy and Cultural Competency Hidden Barriers and Practical Strategies Thursday May 5 2016 12 00 1 00 PM Eastern Time Expedition Improving Communication to Enhance Cultural Competency Begins March 10 2016 Regular rate 750 per web phone connection Passport Member rate FREE Learn a bout Passport to IHI Training More info more from our experts Improving Population Health and Health Equity Are Not One and the Same The IHI Innovation team is working to identify and test high leverage approaches for hospitals and health systems to work with their communities to improve outcomes for the entire population and distribute those outcomes for all Mara Laderman MSPH is a Senior Research Associate on IHI s Innovation Team and John Whittington MD is an IHI Senior Fellow and Lead Faculty for the Triple Aim at IHI Unequal Treatment Confronting Racial and Ethnic Disparities in Health Care In 1999 Congress requested an IOM study to assess the extent of disparities in

    Original URL path: http://www.ihi.org/education/WebTraining/Expeditions/ImprovingCommunicationtoEnhanceCulturalCompetency2016/Pages/schedule.aspx (2016-02-01)
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  • Session Faculty
    and hospital systems Prior to joining IHI Ms Zambeaux provided project management support to a small accounting firm and spent a year in France teaching English to elementary school students Laura Cooley PhD is the Director of Education and Outreach for the American Academy on Communication in Healthcare AACH Dr Cooley leads efforts for outreach and development to support the AACH mission of improving health care through education research and practice that focuses on communication and relationships with patients families and health care teams She also serves as Front Page Editor for ProfessionalFormation org a grant funded project which aims to provide educational resources to assist medical students educators and clinicians in the development of professionalism competencies important to health care environments Dr Cooley earned a doctorate in health communication from Bowling Green State University where her dissertation research examined the training and communication experiences in the hospice context Her research interests include a wide range of topics relevant to emotion empathy and communication relationships in organizational and interpersonal health care contexts Catherine Arnold Mather MA joined the Institute for Healthcare Improvement in August 2011 and serves as a Senior Project Manager In this role Catherine works closely with internal IHI teams external IHI faculty and customers to design and ensure excellent delivery of programs aimed at improving health and health care outcomes Specifically Catherine has managed the overall execution of several of IHI s public seminars and Collaboratives and works on forming new partnerships and developing new and innovative programming within IHI s Person and Family Centered Care focus area Prior to this Catherine worked as a New Business Manager at IHI In this role Catherine facilitated the design and development of new partnerships programs and products in the North America region Before joining IHI Catherine served as a Communication Specialist on Health Dialog s Consumer Segmentation and Engagement Strategies team where she was responsible for designing targeted member engagement strategies and award winning communication materials She also served as a pro bono graduate consultant to Children s Hospital Boston s Metabolism Program Catherine earned a BA in American Studies from Boston University and an MA in Health Communication from Emerson College in collaboration with Tufts University School of Medicine Cheri C Wilson MA MHS CPHQ is the Director of Diversity and Inclusion at the Robert Wood Johnson University Hospital in New Brunswick New Jersey Ms Wilson educates clinical and support staff as well as K 12 students and community members She has presented at national state and local conferences on the issues of cultural and linguistic competency unconscious bias health and health care disparities and the social determinants of health Ms Wilson is particularly interested in the provision of culturally competent patient centered care in language understandable to all patients She is a Certified Professional in Healthcare Quality and a Past President of the Maryland Association for Healthcare Quality Expedition Improving Communication to Enhance Cultural Competency Begins March 10 2016 Regular rate 750 per web phone connection Passport

    Original URL path: http://www.ihi.org/education/WebTraining/Expeditions/ImprovingCommunicationtoEnhanceCulturalCompetency2016/Pages/faculty.aspx (2016-02-01)
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  • Session Materials
    Cultural Competency Schedule Session Faculty Session Materials Continuing Education Technology Fees Need Help Email info ihi org Call 617 301 4800 866 787 0831 Toll Free Available Monday Friday 9am 5pm ET IHI Offering Page Session Materials Page Content If you are enrolled in this session and would like to access the available session materials please follow these steps Click Log In Register at the top of the page and enter your username and password Once you re logged in click on My IHI at the top right From the left hand menu choose My Enrollments and Certificates Under My Enrollments you will see this session listed Right below the session title you will see a hyperlink that says Materials and Handouts Click on this link to access any materials and handouts that will be used in this session PLEASE NOTE Not all session materials may be available for viewing Only materials that have been submitted previously by presenters before a program will be made accessible to attendees Expedition Improving Communication to Enhance Cultural Competency Begins March 10 2016 Regular rate 750 per web phone connection Passport Member rate FREE Learn a bout Passport to IHI Training More info more from our experts Improving Population Health and Health Equity Are Not One and the Same The IHI Innovation team is working to identify and test high leverage approaches for hospitals and health systems to work with their communities to improve outcomes for the entire population and distribute those outcomes for all Mara Laderman MSPH is a Senior Research Associate on IHI s Innovation Team and John Whittington MD is an IHI Senior Fellow and Lead Faculty for the Triple Aim at IHI Unequal Treatment Confronting Racial and Ethnic Disparities in Health Care In 1999 Congress requested an IOM study to

    Original URL path: http://www.ihi.org/education/WebTraining/Expeditions/ImprovingCommunicationtoEnhanceCulturalCompetency2016/Pages/materials.aspx (2016-02-01)
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  • Continuing Education
    Currently selected Technology Fees Expedition Improving Communication to Enhance Cultural Competency Schedule Session Faculty Session Materials Continuing Education Technology Fees Need Help Email info ihi org Call 617 301 4800 866 787 0831 Toll Free Available Monday Friday 9am 5pm ET IHI Offering Page Continuing Education Page Content In support of improving patient care the Institute for Healthcare Improvement is accredited by the American Nurses Credentialing Center ANCC the Accreditation Council for Pharmacy Education ACPE and the Accreditation Council for Continuing Medical Education ACCME to provide continuing education for the health care team IHI has been approved for a maximum of of 5 5 credits for physicians and pharmacists Approval for nursing and social work credits is pending Expedition Improving Communication to Enhance Cultural Competency Begins March 10 2016 Regular rate 750 per web phone connection Passport Member rate FREE Learn a bout Passport to IHI Training More info Steering Committee Don Goldmann MD Chief Medical and Scientific Officer IHI Frank Federico RPh Executive Director Senior Expert Patient Safety IHI Laura Cooley PhD Catherine Mather Angela Zambeaux Planning Team Dorian Burks Jo Ann Endo MSW Catherine Mather Angela Zambeaux more from our experts Improving Population Health and Health Equity Are Not One and the Same The IHI Innovation team is working to identify and test high leverage approaches for hospitals and health systems to work with their communities to improve outcomes for the entire population and distribute those outcomes for all Mara Laderman MSPH is a Senior Research Associate on IHI s Innovation Team and John Whittington MD is an IHI Senior Fellow and Lead Faculty for the Triple Aim at IHI Unequal Treatment Confronting Racial and Ethnic Disparities in Health Care In 1999 Congress requested an IOM study to assess the extent of disparities in the types and quality

    Original URL path: http://www.ihi.org/education/WebTraining/Expeditions/ImprovingCommunicationtoEnhanceCulturalCompetency2016/Pages/Continuing-Education.aspx (2016-02-01)
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  • Technology
    the session learners will need to have the following available for the duration of the series Broadband Internet connectivity e g T1 LAN DSL satellite or cable modem Each connection will require a personal computer with the following configuration Microsoft Windows XP Windows 7 or later Internet Explorer 7 0 or later or the latest release of Firefox or Chrome Internet Explorer is recommended At least 1024x768 screen resolution Administrative privileges on the computer to install the WebEx client software or IT support with admin privileges Access to a Network IT resource in your organization in the event that proxy or firewall issues cause connectivity problems Telephone convenient to computer for dial in to meetings with mute button if possible WebEx Software Installation Here are the instructions to pre install the WebEx software on your computers The software installation should only take about 5 minutes if you don t pre install the software it will still be installed automatically when you join the session Browse to the IHI WebEx Home Page at http ihi webex com note no www Once at the WebEx page click Set Up in the left navigation and select Training Manager This will display a page where you can set up the Training Manager software that we will be using for this course We will not be using Flash or Windows Media files so you do not need to click the verify your rich media players link To install the WebEx Training Manager software click the Set Up button If you receive a Security Warning asking if you want to install and run WebEx Client from WebEx Communications Inc please select Yes we recommend also checking the box to always trust content from WebEx which will allow you to transparently receive updates to the software without having to see this warning each time If you are unable to install the software from within the browser you will see two links to directly install the software with an installation package choose the one that matches your browser software Internet Explorer or Netscape If you have any difficulty with the set up process please contact WebEx technical support at 866 569 3239 option 4 You may also wish to set your time zone so meetings show up in the meeting list in your local time Click Set Up in the left navigation and then Preferences Note that this is a per computer setting so you will have to do this on each computer you use to access WebEx Expedition Improving Communication to Enhance Cultural Competency Begins March 10 2016 Regular rate 750 per web phone connection Passport Member rate FREE Learn a bout Passport to IHI Training More info more from our experts Improving Population Health and Health Equity Are Not One and the Same The IHI Innovation team is working to identify and test high leverage approaches for hospitals and health systems to work with their communities to improve outcomes for the entire population and distribute those

    Original URL path: http://www.ihi.org/education/WebTraining/Expeditions/ImprovingCommunicationtoEnhanceCulturalCompetency2016/Pages/technology.aspx (2016-02-01)
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  • Improving Population Health and Health Equity Are Not One and the Same
    Kindig and Greg Stoddart define population health as the health outcomes of a group of individuals including the distribution of such outcomes within the group It s the part after the comma we often forget while we may improve outcomes for the entire population the distribution of outcomes by demographic characteristics such as race ethnicity socioeconomic status or gender could remain unchanged or perhaps even worsen For example infant mortality a key health indicator has generally declined in the US during the 20th century but racial and ethnic disparities have endured and even widened in some places In 2011 the infant mortality rate per 1 000 live births was 6 1 for the US population as a whole 5 1 for non Hispanic white infants and 11 5 for non Hispanic black infants Looking at the population rate obscures the fact that black infants die at over twice the rate of their non Hispanic white counterparts Infant mortality is just one example We could have talked about similarly appalling statistics showing inequities in cardiovascular disease deaths from certain cancers and countless others Some argue that we have reached a plateau that can only be overcome by addressing these persistent inequities We agree and it is time to act So how will we address this The predominant narrative of health production and thus the way in which we often allocate resources in the US is that providing health care will lead to better health If we applied this model to health equity access would be the answer However evidence suggests that this is simply not the case When we talk about addressing the multiple determinants of health health behaviors social and economic factors the physical environment and health care it seems as if we want to tackle all known problems in a society This can be overwhelming and outside the realm of what hospitals and health systems can undertake it is unclear where to start Fortunately health care organizations can and should directly influence these determinants of health such as by working with their own employees increasing their involvement in adjacent neighborhoods and investing capital in their local community These are some ideas there are many more out there and we d love to hear from you about how you are addressing health equity in your community In our next 90 day innovation cycle IHI will be working to identify and test high leverage approaches for hospitals and health systems to work with their communities to improve outcomes for the entire population and the distribution of those outcomes for all Will you join us Tags Population Health Equitable Care Delivery Innovation and Idea Generation Triple Aim for Populations IHI 90 Day R D Process Blog Home Older Average Content Rating 0 user Your comments were submitted successfully Please enter a comment Please login to rate or comment on this content User Comments Show More Comments Loading You are about to report a violation of our Terms of Use All reports are

    Original URL path: http://www.ihi.org/communities/blogs/_layouts/ihi/community/blog/itemview.aspx?List=7d1126ec-8f63-4a3b-9926-c44ea3036813&ID=147 (2016-02-01)
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  • Why Does Health Equity Matter?
    is accountable for all three dimensions of the Triple Aim This IHI web based program will help you address these challenges by developing actionable steps for setting up an infrastructure to pursue the Triple Aim Facing the Care Coordination Challenge Begins March 15 2016 IHI Virtual Expedition Care coordination has become the organizing glue that reduces fragmentation and binds together a coordinated plan of treatment rehabilitation and support services for patients Properly executed care coordination can result in reduced costs improved quality of care better health outcomes and an enhanced experience of care for the population served This interactive virtual program will share proven methodical approaches to effectively deliver coordinated care services IHI Open School Page Why Does Health Equity Matter Page Content Joan Y Reede MD MS MPH MBA Dean for Diversity and Community Partnership at Harvard Medical School Learning Objectives At the end of this activity you will be able to Discuss why focusing on health equity is critical for health professionals Explain why collective action is important when working toward health equity Description Joan Y Reede MD MS MPH MBA Dean for Diversity and Community Partnership at Harvard Medical School HMS has dedicated her career to improving the health of marginalized minority communities At HMS she has created more than 20 programs to help under represented minorities and women pursue careers in medicine and health care In this video Dr Reede explains how health equity relates to the role of health care providers describes how privilege affects discussions of health equity and offers advice to students and professionals who are interested in working to reduce disparities between populations Video Player Silverlight web part for playing Audio and Video files Have trouble viewing this video Watch it on YouTube or read the transcript Discussion Questions Have you ever

    Original URL path: http://www.ihi.org/education/ihiopenschool/resources/Pages/Activities/ReedeEquity.aspx (2016-02-01)
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