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  • Marin Municipal Water District - Official Website
    94925 Staff Name Title Email Phone Casey Mary District General Council 415 945 1447 Return to Staff Directory Live Edit Close MMWD Quick Links Blog Think Blue Marin Employment Opportunities Form Center Notify Me Online Bill Pay QuickLinks aspx Connect With Us Helpful Links Contact Us Privacy Policy Site Map Accessibility Copyright Notices Powered by CivicPlus QuickLinks aspx Customer Center Location MMWD Main Office 220 Nellen Ave Corte Madera CA

    Original URL path: http://marinwater.org/Directory.aspx?did=31 (2016-04-29)
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  • Marin Municipal Water District - Official Website
    Ban Michael Environmental and Engineering Services Manager Delgado Oreen Finance Division Manager Williamson Mark Human Resources Division Manager Yezman Crystal Facilities and Watershed Division Manager Return to Staff Directory Live Edit Close MMWD Quick Links Blog Think Blue Marin Employment Opportunities Form Center Notify Me Online Bill Pay QuickLinks aspx Connect With Us Helpful Links Contact Us Privacy Policy Site Map Accessibility Copyright Notices Powered by CivicPlus QuickLinks aspx Customer

    Original URL path: http://marinwater.org/Directory.aspx?did=5 (2016-04-29)
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  • Marin Municipal Water District - Official Website
    read my meter Your water meter is an important conservation tool It not only measures the amount of water you use but it can tell you if there is a leak in your plumbing Follow these simple steps to carefully monitor your water use How To Read Your Meter English How To Read Your Meter Spanish 4 Can I pay my bill automatically Yes MMWD has an EasyPay program When you enroll in EasyPay your financial institution will deduct funds from your checking account to pay your MMWD bills You ll continue to receive your bimonthly statement and you ll have seven to ten days to review it before your bank pays the amount due For an application call 415 945 1400 or download an application You can also set up automatic payments on our online payment system from a checking account MasterCard Visa American Express or Discover Click the Login Register link at top right 5 Can I pay my bill online Yes First register for a username and password by clicking on the Login Register link at top right Then login and pay your bill using a checking account MasterCard Visa American Express or Discover You can set up e bills and automatic payments or continue to receive paper bills and then login and pay each bill as you receive them 6 How can I determine if my payment was received online Your payment will not appear on your bill until it invoices Invoices are generated approximately two months from the last invoice When making a payment through our online payment system after submitting the payment information you will receive a transaction summary and an email confirmation You may also see your recent online payments by clicking on the payment history tab located on our website 7 I need to update my credit card information but I have auto pay on the old credit card What do I do now Log into My Account on our website to edit your payment information Select the e bill and auto pay option Enter and save your new credit card information Use the drop down box to select the new card and click the save button Under the payment method option you can delete the old credit card information 8 What other online services do you offer besides bill pay Existing customers who have registered for an online account can change their address or phone stop service print and or view bills request a high consumption inquiry and view payment history 9 What is the new account service charge When a special meter reading is taken on an existing water service in between regular readings a charge of 30 is made if the reading is taken between 8 a m to 4 30 p m Monday through Friday and 80 if the reading is taken outside of these hours or on district holidays The new account service charge is automatically billed to the new party 10 What is the meter service charge All consumers on metered service pay a bimonthly meter service charge The charge is based upon meter size and covers costs associated with meter reading and billing customer service meter replacement and repair fire protection water conservation and a portion of general administrative overhead 11 How can I avoid paying the security deposit All applicants for water service are required to either establish good credit when the application is made or post a 75 security deposit Good credit shall be deemed established if The applicant has been a regularly billed consumer of the district for at least two years and has promptly paid all bills rendered by the district within the latest two year period If within thirty days of turn on the applicant presents a current credit reference from another utility company reflecting a good payment history for at least twelve billing periods 12 When will I get my security deposit back Paid security deposits earn simple interest of five percent per year Upon termination of service or establishment of good credit the security deposit and any interest earned thereon shall be credited to the consumer s account 13 I had a leak repaired Can I get an adjustment on my bill In order to be considered for an adjustment the consumer must take corrective action within 48 hours of discovering a leak and provide the district with proof of repair within 30 days from the billing date of the period in which the water loss occurred Water loss adjustments are limited to one adjustment every three years 14 Do you have a payment plan Yes For unusually high bills and depending on the account history we can set up a payment plan Amortization of the amount owed can be arranged by contacting our Customer Service Department at 415 945 1400 or by visiting our office 15 Can you tell me where my water meter is located We have records on the location of each water meter with measurements to other prominent objects so that the meter can be found if it becomes buried The district also maintains records on the age of the service size and type of piping and if the meter has ever been moved up sized or replaced If you want to get the exact location of your meter call the Engineering Records Department at 415 945 1530 16 I have a leak in the pipe between my meter and my house Will MMWD fix it No You are responsible for any leaks on your side of the water meter Your water service begins at your water meter A service line or pipe runs from the water main in your street to your home via your water meter The service line leading to your property is owned and maintained by MMWD as is the water meter The pipe that runs from the meter to your home belongs to you and is your responsibility 17 What is my water pressure If you want to find out your water pressure call the Engineering Records Department at 415 945 1530 18 Why did you change my meter Nothing lasts forever and meters like most things in life tend to slow down with age Based on sample tests we have determined that water meters are accurate for about 20 years The meter manufacturer certifies the accuracy of your new water meter 19 My meter box is full of murky water How do you read the meter The meter readers have a plastic tube which is sealed with clear plastic on one end The meter reader places the tube on top of the register to get the read The clear plastic tube displaces the murky water providing the meter reader a clear line of sight to capture the reading 20 My meter is buried with dirt How do you read the meter We dig out the box just enough to expose the register cap wipe off the face of the register above the odometer dial and get the reading It doesn t matter if the meter itself is buried Meter readers often rub their meter hook the tool they use to remove the meter box lid over the face of the register to expose the odometer type dial If you don t believe your meter is being read read it yourself and compare the results to the reading printed on your water bill Be sure to make allowances for any difference between the day you read the water meter and the day it is read by the meter reader 21 Can water meters over register or record more water than is actually used All of our residential water meters meters one inch in size and smaller are positive displacement meters We buy this type of meter because when they fail they fail in favor of the consumer The manufacturer certifies the accuracy of the meters when they are new With age and extended usage they either maintain their accuracy or they slow down 9660 Entitlements Show All Answers 1 How is the entitlement determined for an account For accounts that were on service prior to 1991 the entitlement is based upon the historical water use for that site or the purchased water entitlement whichever is greater For all new accounts i e where no water meter previously existed for the site the entitlement equals the amount purchased through connection fees which are based on calculations performed by MMWD s Engineering Department These calculations take many factors into consideration including the type of use the site will have i e restaurant vs retail store the number of people using the site such as 20 employees vs 200 employees etc For new dedicated irrigation accounts the water entitlement purchased through connection fees is based upon a review of the project s landscape plans in accordance with the district s landscape plan review process 2 Why is my entitlement different than my water budget The water budget is representative of a service s actual water needs it is based upon the historical water use for the site site audits and area averages for similar services For new dedicated irrigation accounts or for existing irrigation accounts where the type of plant material or planted area is significantly changed the water budget is calculated by using Estimated Total Water Use ETWU calculations as required under the landscape plan review process The water budget may be less than or equal to the entitlement but in no case may it ever exceed the entitlement Although the water budget may fluctuate the entitlement for the parcel remains unchanged 3 Do all accounts have entitlements and water budgets No only non residential accounts are assigned entitlements and water budgets A dedicated irrigation meter that irrigates a residential property is considered a non residential account 4 How can I find the entitlement or water budget for a property The district has the entitlements water budgets for all accounts on file and can provide this information over the phone 415 945 1520 5 Why is it important for me to know my entitlement water budget level Unlike a residential account whose water bill is determined by using a fixed four tiered billing structure non residential accounts water bills are based on the water budget which must be less than or equal to the entitlement Basically if the water use at a site exceeds the annual entitlement thereby exceeding the water budget and baseline the water bill may increase drastically Please see How Does the Water Entitlement Affect My Water Bill for more information 6 How do I know if I am exceeding my entitlement and or water budget If your water use in a billing period is equal to the baseline for that billing period you will have 85 of your water billed at Tier 1 and 15 billed at Tier 2 Please see How Does the Water Entitlement Affect My Bill for more information Therefore if more than 15 of your water use is billed in Tier 2 in each billing period you are exceeding your water budget Because in most cases the sites water budget equals the water entitlement this would mean you are also exceeding your entitlement 7 More questions For further information on entitlement purchases or to inquire about potential water transfers please contact our Engineering Department at 415 945 1530 For general questions regarding the Entitlement Program or to get entitlement or water budget information for your property please contact the Water Conservation Department at 415 945 1520 9660 Fire Flow Program Show All Answers 1 What is the Fire Flow Improvement Program The Fire Flow Improvement Program was initiated in 1997 to improve the firefighting capability and seismic reliability of our water system The program is funded by an annual 75 parcel fee paid by property owners in MMWD s service area With the support of local fire officials in 2012 the MMWD Board of Directors approved extending the original 15 year program for another 19 years through 2031 The current program will replace 52 miles of pipelines with larger pipelines that can carry greater volumes of water and construct seismic improvements 2 How did the original Fire Flow Improvement Program get started In the early 1990s a series of catastrophic events the Loma Prieta earthquake the Oakland Hills Fire which destroyed 3 000 homes and the Mount Vision fire in West Marin which destroyed 12 000 acres caused a broad coalition of community leaders including MMWD the County of Marin and local fire agencies to evaluate ways to improve the firefighting capability of the district s water system This effort resulted in development of the district s Fire Flow Master Plan FFMP in January 1996 which identified a wide range of capital projects needed to improve the water system s firefighting capabilities A year later in 1997 the district adopted a 15 year program to implement the FFMP funded by an annual 75 fire flow fee paid by property owners in MMWD s service area 3 What has been accomplished by the Fire Flow Improvement Program From 1997 through June 30 2015 the program has supported the investment of more than 91 million in fire flow and seismic related improvements and the replacement of more than 81 miles of pipe throughout the district s 147 square mile service area 4 Why are there pipelines that don t meet fire flow standards MMWD celebrated its centennial in 2012 which is an exciting milestone but it also means that there are many older pipelines in our system that were originally sized to meet domestic needs It takes less water to meet domestic needs compared to fire fighting needs Even today the smaller mains are often adequate for domestic supply however the district takes fire flow into consideration and consults with the local fire agency when new and replacement pipelines are being designed 5 Why weren t all fire flow improvements included in the original 15 year Fire Flow Master Plan Inflationary impacts on construction costs eroded the district s ability to complete all of the projects identified in the original FFMP This was not unexpected the original FFMP did not account for inflation When funding for the original FFMP ended in 2012 there were approximately 18 2 million in seismic retrofit and pipeline replacement projects not completed In addition there are many needed fire flow improvements throughout our 147 square mile service area that were not included in the original FFMP 6 How were the projects selected for the Fire Flow Improvement Program Based on their experience local fire agencies identified areas of low fire flows District staff used hydraulic modeling software to confirm the fire agencies findings and identified additional locations with low volume flows That knowledge was shared with the local fire agencies resulting in the final list of proposed projects amounting to a 64 million program An escalator for inflation is also included in the program whereas the original FFMP did not have a provision for inflation 7 Why do I have to pay the 75 fee when there isn t a project planned for my neighborhood Fire moves swiftly so a fire that starts in one neighborhood can quickly jump to another Having adequate fire flows throughout the entire service area provides better protection for all neighborhoods and a greater ability to control a fire as quickly as possible The new program also includes seismic reliability improvements to the backbone water transmission system which benefits all customers in all areas 8 Will the 75 fee increase over the 19 year term of the program No the annual fee is fixed and will remain the same for the duration of the current program beginning in FY 2012 13 and ending in FY 2031 32 9 Since many new hydrants will be installed who determines where those hydrants will be located Fire hydrant locations are determined by each local fire agency 10 If there is a fire flow project constructed in my street is there an additional cost to me No all costs are covered by the Fire Flow Improvement Program 9660 Fluoridation Show All Answers 1 What is fluoride Fluoride is the 13th most abundant element in the earth s crust and occurs naturally in almost all surface and ground waters In Marin the natural fluoride concentration is about 0 1 parts per million ppm Seawater contains about 1 4 ppm fluoride Fluoride also occurs naturally in many foods including tea grape juice seafood and chicken 2 What is fluoridation Fluoridation is the addition of fluoride to a drinking water supply so that it contains the level recommended for optimal protection against tooth decay According to the CDC approximately 170 million people or over two thirds of the population in the United States are served by public water systems that are fluoridated 3 Can I use optimally fluoridated tap water to mix infant formula Yes according to the CDC you can use fluoridated water for preparing infant formula However if your child is exclusively consuming infant formula reconstituted with fluoridated water there may be an increased chance for mild dental fluorosis To lessen this chance the CDC suggests that parents can use low fluoride bottled water some of the time to mix infant formula these bottled waters are labeled as de ionized purified demineralized or distilled Please visit this CDC site for more information 4 Why is the Marin Municipal Water District fluoridating the water supply The Marin Municipal Water District fluoridates its water supply because ballot measures approved by a majority of voters in 1972 and 1978 directed the district to fluoridate its water supply 5 How much fluoride is added to the drinking water The district supplements naturally occurring fluoride in your drinking water to meet the U S Department of Health and Human Services recommendation of 0 7 mg L or milligrams per liter This level is considered to be the optimal fluoride level in drinking water to prevent

    Original URL path: http://marinwater.org/FAQ.aspx (2016-04-29)
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  • Marin Municipal Water District - Official Website
    of Marin Graywater Systems Graywater Overview Wholly H2O Graywater Use for Irrigation Build It Green July 2007 Greywater Action San Francisco Graywater Design Manual for Outdoor Irrigation Use of Graywater in Urban Landscapes in California University of California 9660 Habitat Restoration April Event Schedule Event Calendar Event Map 9660 Helpful Links Contact Us Privacy Policy Site Map Accessibility Copyright Notices Powered by CivicPlus 9660 Indoor Plumbing Care and Repair Handbook Toiletology 101 9660 Indoor and Outdoor Alliance for Water Efficiency Resource Library EPA WaterSense 9660 Lagunitas Creek Watershed An Evaluation of the Lagunitas Creek Woody Debris Program 1998 2002 Coho Recovery In Lagunitas Creek If Not Here Then Where Lagunitas Creek Fine Sediment Investigation Lagunitas Creek Habitat Typing Survey 2006 Analysis Lagunitas Creek Review and Evaluation Report 1997 2009 Lagunitas Creek Salmonid Habitat Report Lagunitas Creek Sediment and Riparian Management Plan 1997 2009 Lagunitas Creek Stewardship Plan June 2011 Full Report Lagunitas Creek Stewardship Plan Part One Lagunitas Creek Stewardship Plan Part Two Lagunitas Creek Stewardship Plan Part Three Lagunitas Creek Stewardship Plan Part Four Lagunitas Creek Watershed Sediment Reduction and Enhancement Project Final Report Lagunitas Creek Watershed Unpaved Roads Sediment Source Site Assessment Report Lagunitas Limiting Factors Analysis Limiting Factors for Coho Salmon and Steelhead Middle Lagunitas Creek Watershed Sediment Delivery Analysis San Geronimo Creek Watershed Sediment Source Sites Assessment and Evaluation Sediment and Streambed Monitoring Plan for Lagunitas Creek SWRCB Order WR 95 17 Lagunitas Creek 9660 Lagunitas Creek Watershed Blogs Lagunitas Coho The Year in Review 2 20 15 The Rain Returned but the Salmon Not So Much 1 14 15 See Additional Posts on Lagunitas Creek 9660 Lagunitas Creek Watershed Partners Friends of Corte Madera Creek KRIS West Marin and Sonoma Marin County Stormwater Pollution Prevention Program MCSTOPPP Marin Resource Conservation District Point Reyes National Seashore Coho and Steelhead Salmon Protection and Watershed Network SPAWN San Geronimo Valley Stewards Trout Unlimited North Bay Chapter Water Resources Center Archives at U C Berkeley 9660 Landscape Plan Review Landscape Plan Review Packet Maximum Applied Water Allowance Worksheets MMWD Invasive Plant List Water Use Classifications of Landscape Species WUCOLS Irrigation Agent Guidelines MMWD Code Title 13 Water Service Conditions and Water Conservation Measures Water Conservation Code Presentation Ordinance 421 update 9660 Management and Finance Summary of Revenue Sources Including Fees Received Fitch Ratings Downgrades MMWD from AA to AA 9660 Maps and Directions Leo T Cronin Fish Viewing Area Marin County Public Lands Map Sky Oaks Bon Tempe Reservoir and Lake Lagunitas Map Soulajule Reservoir Map Transit and Trails Watershed Road and Trail Map Color Watershed Road and Trail Map Black and White 9660 MMWD Quick Links Blog Think Blue Marin Employment Opportunities Form Center Notify Me Online Bill Pay Urban Water Management Plan 9660 Natural Resource Wildlife Birds All about Birds The Cornell Lab of Ornithology eBird Global Tools for Birders Critical Data for Science Christmas Bird Count Marin Audubon Society 9660 Natural Resource Wildlife Butterflies The Xerces Society for Invertebrate Conservation Butterflies and Moths 9660 Natural Resource

    Original URL path: http://marinwater.org/QuickLinks.aspx (2016-04-29)
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  • Marin Municipal Water District - Official Website
    Businesses For Partners For Residents Frog Docent Links General Conservation General Resources Graywater Habitat Restoration Helpful Links Indoor Indoor and Outdoor Lagunitas Creek Watershed Lagunitas Creek Watershed Blogs Lagunitas Creek Watershed Partners Landscape Plan Review Management and Finance Maps and Directions MMWD Quick Links Natural Resource Wildlife Birds Natural Resource Wildlife Butterflies Natural Resource Wildlife Mammals Natural Resource Wildlife Reptiles Amphibians Outdoor Permits Pool Popular Pages Professionals Quality Assurance Documents Rainwater Harvesting Rate Increase Proposal Services Training Turtle Observer Volunteer Opportunities Water Bill Water Conservation Requirements Water Supply Planning Water Wise Plant Watershed Ambassadors Wildfire Protection Habitat Improvement Plan Wildfire Protection Habitat Improvement Plan News 9660 Backflow and Reclamation List of Certified Testers American Backflow Prevention Association ABPA video American Backflow Prevention Association website Bozeman Backflow Prevention video Courtesy of City of Bozeman Montana List of Approved Assemblies webpage Security and Freeze Protection Enclosure Options document Standard Installation Instructions for the Reduced Pressure Principle Backflow Assembly document University of Southern California website Live Edit Close MMWD Quick Links Blog Think Blue Marin Employment Opportunities Form Center Notify Me Online Bill Pay QuickLinks aspx Connect With Us Helpful Links Contact Us Privacy Policy Site Map Accessibility Copyright Notices Powered by CivicPlus

    Original URL path: http://marinwater.org/QuickLinks.aspx?CID=84 (2016-04-29)
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  • Marin Municipal Water District - Official Website
    Wildlife Butterflies Natural Resource Wildlife Mammals Natural Resource Wildlife Reptiles Amphibians Outdoor Permits Pool Popular Pages Professionals Quality Assurance Documents Rainwater Harvesting Rate Increase Proposal Services Training Turtle Observer Volunteer Opportunities Water Bill Water Conservation Requirements Water Supply Planning Water Wise Plant Watershed Ambassadors Wildfire Protection Habitat Improvement Plan Wildfire Protection Habitat Improvement Plan News 9660 Backflow Assembly Tester New HID Request Form List of Approved Assemblies Online Test Report

    Original URL path: http://marinwater.org/QuickLinks.aspx?CID=85 (2016-04-29)
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  • Marin Municipal Water District - Official Website
    MMWD Quick Links Natural Resource Wildlife Birds Natural Resource Wildlife Butterflies Natural Resource Wildlife Mammals Natural Resource Wildlife Reptiles Amphibians Outdoor Permits Pool Popular Pages Professionals Quality Assurance Documents Rainwater Harvesting Rate Increase Proposal Services Training Turtle Observer Volunteer Opportunities Water Bill Water Conservation Requirements Water Supply Planning Water Wise Plant Watershed Ambassadors Wildfire Protection Habitat Improvement Plan Wildfire Protection Habitat Improvement Plan News 9660 Backflow Assembly Testers Link Backflow

    Original URL path: http://marinwater.org/QuickLinks.aspx?CID=101 (2016-04-29)
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  • Marin Municipal Water District - Official Website
    Board of Directors Breast Cancer Chloramines Citizen Science Fluoridation For Businesses For Partners For Residents Frog Docent Links General Conservation General Resources Graywater Habitat Restoration Helpful Links Indoor Indoor and Outdoor Lagunitas Creek Watershed Lagunitas Creek Watershed Blogs Lagunitas Creek Watershed Partners Landscape Plan Review Management and Finance Maps and Directions MMWD Quick Links Natural Resource Wildlife Birds Natural Resource Wildlife Butterflies Natural Resource Wildlife Mammals Natural Resource Wildlife Reptiles Amphibians Outdoor Permits Pool Popular Pages Professionals Quality Assurance Documents Rainwater Harvesting Rate Increase Proposal Services Training Turtle Observer Volunteer Opportunities Water Bill Water Conservation Requirements Water Supply Planning Water Wise Plant Watershed Ambassadors Wildfire Protection Habitat Improvement Plan Wildfire Protection Habitat Improvement Plan News 9660 Board of Directors 2016 Board Calendar Year at a Glance 2016 Description of Board and Other Committees Meeting Guide Board Compensation Annual Report 2014 Board Member Ethics Training Certificates Report of MMWD Public Official Appointments Live Edit Close MMWD Quick Links Blog Think Blue Marin Employment Opportunities Form Center Notify Me Online Bill Pay QuickLinks aspx Connect With Us Helpful Links Contact Us Privacy Policy Site Map Accessibility Copyright Notices Powered by CivicPlus QuickLinks aspx Customer Center Location MMWD Main Office 220 Nellen Ave

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