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  • Picker Institute Europe
    care policy 2015 in review Read more First national survey of people living with sickle cell disease closes for analysis Read more Using real time feedback to improve care at Salford Royal Foundation Trust Read more NEW Health Visiting Service User Experience Toolkit launched nationwide Read more Developing a tool for measuring experiences of transition from paediatric to adult services Understanding trends in NHS Inpatient survey data can support trusts to realise their potential Read more Improving quality one service at a time how to use people s experiences to improve community health care services Top stories Research Policy Our work in practice NEW Health Visiting Service User Experience Toolkit launched nationwide Inpatient survey shows only modest improvements in patient experience Using real time feedback to improve care at Salford Royal Foundation Trust The difference between getting self management right and wrong is small but of massive practical importance Dr Andrew McCulloch Part Two Working with you to improve the quality of health and social care Picker Institute Europe is a leading international charity in the field of person centred care We have a rich history of supporting those working across health and social care systems to use people s experiences to improve care quality Moving beyond measurement Our approach ranges from system level research to shape health and social care policy through to working with front line staff to understand measure and act on people s experiences of care Research Create evidence that advances thinking and debate around person and family centred care Read more Strategy Setting Define strategic patient experience goals as part of a wider quality agenda Read more Understanding Experiences Encourage people to talk freely about their experiences of care translating findings into effective user experience toolkits Read more Measuring Experiences Collect high quality patient experience

    Original URL path: http://www.pickereurope.org/ (2016-02-12)
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  • About Us - Picker Institute Europe
    support organisations to improve the quality of care Our approach underpins quality measurement in both the USA and the UK with the Picker Principles of Care an internationally renowned quality framework Whether it s designing and delivering the first national NHS patient experience survey in England co ordinating the largest workforce survey in Europe pioneering innovative improvement interventions such as Always Events or working with individual providers and commissioners to improve service delivery we are committed to sharing our knowledge and expertise alongside developing new services and tools that enable people s experiences to be an integral part of delivering the highest quality care for all always Always Events is a registered trademark of the Institute for Healthcare Improvement Like this you might also be interested in Our mission values Our vision is a clear and simple statement that is central to everything we do Read more Meet the team Our team comprises experts from a variety of different backgrounds each bringing specialist knowledge to the work we do Read more Principles of patient centred care Our work reflects and builds upon the Picker principles of patient centred care that derive from empirical research originally conducted by the Picker Institute in the USA Read more Our history impact The Picker Institute is widely credited with originating the term person centred care Our research survey tools and services have become standard facilitators of care quality worldwide Read more How we are governed Picker Institute Europe is a charity registered by the Charity Commission for England and Wales and The Office of the Scottish Charity Regulator Read more Our accreditations We are committed to delivering high quality surveys research and service improvement in a way that ensures patient confidentiality and protects the reputation of our clients Read more Our work Our work

    Original URL path: http://www.pickereurope.org/about-us/ (2016-02-12)
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  • Our mission & values - Picker Institute Europe
    mission We are here to Influence policy and practice so that health and social care systems are always centred around people s needs and preferences Inspire the delivery of the highest quality care developing tools and services which enable all experiences to be better understood Empower those working in health and social care to improve experiences by effectively measuring and acting upon people s feedback Our values We are proud of the work we do and are equally proud of the way we do it Our core values excellence integrity valuing diversity and collaboration underpin everything that we do reflecting what we believe in and how we behave Excellence Maintaining the quality and consistency of our work is our highest priority We are not willing to accept the status quo and continuously look for new ways to understand measure and improve the quality of health and social care Integrity We ensure our independence using the best possible evidence to drive and support our decision making our statements and our activities Our behaviours match our words and we are accountable for all that we do We only engage in activity which furthers our charitable aims Valuing diversity We recognise all people

    Original URL path: http://www.pickereurope.org/about-us/our-mission-values/ (2016-02-12)
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  • Meet the team - Picker Institute Europe
    of quantitative research and data analysis techniques As an Associate Director in the Health Experiences team Amy specialises in obtaining patient experience feedback from lesser heard and vulnerable groups She has developed a number of innovative feedback tools for children young people and their parents including transition from paediatric to adult care acute paediatric hospital services and specific conditions for example sickle cell disorder Close Dr Andrew McCulloch Chief Executive Officer Andrew has been CEO of the Picker Institute Europe since 2013 Previously Andrew was CEO of the Mental Health Foundation Director of Policy at the Sainsbury Centre for Mental Health and an Assistant Secretary at the Department of Health He has a PhD in Psychology from Southampton University He has been a Trustee Chair and Patron of a number of healthcare charities and a non executive Director in the NHS and Close Dr Andrew McCulloch Chief Executive Officer Andrew has been CEO of the Picker Institute Europe since 2013 Previously Andrew was CEO of the Mental Health Foundation Director of Policy at the Sainsbury Centre for Mental Health and an Assistant Secretary at the Department of Health He has a PhD in Psychology from Southampton University He has been a Trustee Chair and Patron of a number of healthcare charities and a non executive Director in the NHS and education sectors Andrew has served on a number of Government advisory committees Andrew s areas of expertise include patient and service user empowerment comparative healthcare policy public health mental health learning disabilities and later life He has been awarded the President s Medal by the Royal College of Psychiatrists in recognition of his contribution to the mental health field Close Bridget Hopwood Director of Health Experiences Bridget is Director of the Health Experiences Team which specialises in understanding the experiences of vulnerable lesser heard and minority groups including children and young people the elderly those experiencing end of life care and service users with mental health issues or learning disabilities These also include people experiencing highly specialist long term or minority diseases such as sickle cell and respiratory diseases Bridget has over 16 years experience in both Close Bridget Hopwood Director of Health Experiences Bridget is Director of the Health Experiences Team which specialises in understanding the experiences of vulnerable lesser heard and minority groups including children and young people the elderly those experiencing end of life care and service users with mental health issues or learning disabilities These also include people experiencing highly specialist long term or minority diseases such as sickle cell and respiratory diseases Bridget has over 16 years experience in both qualitative and quantitative research and prior to her current position she worked as a Senior Project Manager in our Surveys Team for 9 years developing and implementing national and voluntary surveys for organisations across healthcare Close Cara Witwicki Project Manager Cara is a Project Manager in the Health Experiences Team Close Cara Witwicki Project Manager Cara is a Project Manager in the Health Experiences Team Close Caroline Killpack Associate Director Survey Co ordination Caroline has been Associate Director within the Research and Policy Directorate at the Picker Institute since 2013 having originally joined the organisation as a Senior Research Associate in 2011 Caroline is responsible for daily management of the NHS National Patient Survey Programme and the NHS Staff Survey for both the Care Quality Commission CQC and NHS England respectively Previously Caroline worked as a Researcher at NatCen Social Research on a Close Caroline Killpack Associate Director Survey Co ordination Caroline has been Associate Director within the Research and Policy Directorate at the Picker Institute since 2013 having originally joined the organisation as a Senior Research Associate in 2011 Caroline is responsible for daily management of the NHS National Patient Survey Programme and the NHS Staff Survey for both the Care Quality Commission CQC and NHS England respectively Previously Caroline worked as a Researcher at NatCen Social Research on a number of large scale longitudinal surveys Her areas of expertise include both qualitative and quantitative research methods with a particular focus on survey methodology She has an MSc in Social Research Methods from Surrey University Close Charnelle Dearing Director of Human Resources Charnelle joined the Picker Institute in October 2014 and has been responsible for the successful development and delivery of our in house HR function As a member of the Senior Management Team she provides strategic and operational leadership in the human resource management of the charity as well as holding responsibility for all aspects of occupational health and safety in the Oxford office Charnelle has almost 15 years HR experience and Close Charnelle Dearing Director of Human Resources Charnelle joined the Picker Institute in October 2014 and has been responsible for the successful development and delivery of our in house HR function As a member of the Senior Management Team she provides strategic and operational leadership in the human resource management of the charity as well as holding responsibility for all aspects of occupational health and safety in the Oxford office Charnelle has almost 15 years HR experience and has previously held roles at Worcester College and Williams Grand Prix Engineering Close Chris Graham Director of Research and Policy Chris leads the Picker Institute s Research and Policy directorate which focuses on developing and co ordinating large scale research and service evaluation projects Chris is the chief investigator for the NHS Patient and Staff Survey Co ordination Centres run on behalf of Care Quality Commission CQC and NHS England respectively which are sent to over 500 000 people each year Chris has particular interests in person centred care and in patient experience research He Close Chris Graham Director of Research and Policy Chris leads the Picker Institute s Research and Policy directorate which focuses on developing and co ordinating large scale research and service evaluation projects Chris is the chief investigator for the NHS Patient and Staff Survey Co ordination Centres run on behalf of Care Quality Commission CQC and NHS England respectively which are sent to over 500 000 people each year Chris has particular interests in person centred care and in patient experience research He is involved in a number of research projects investigating the measurement and improvement of patient experience These include a major study investigating the value of near real time feedback for improving compassion in care as well as collaborating with other charities and academic institutions to develop new approaches to measuring integrated care and user experiences along pathways Before joining the Picker Institute in January 2011 Chris spent several years working at the CQC where he was responsible for overseeing a number of special reviews and studies and previously managing surveys undertaken within the national survey programme He is a National Institute of Health Research NIHR faculty member and an associate member of the University of Oxford s Health Services Research Unit Chris studied Experimental Psychology at Pembroke College University of Oxford Close Craig Sunley Senior Project Manager Craig joined Picker Institute Europe in 2014 as a Senior Project Manager in the Surveys Team His main area of responsibility is the Staff Friends and Family Test which he currently supports a number of NHS trusts to deliver Craig has over six years experience in market research and has worked for a range of high profile organisations including McDonald s and Doctors net uk Close Craig Sunley Senior Project Manager Craig joined Picker Institute Europe in 2014 as a Senior Project Manager in the Surveys Team His main area of responsibility is the Staff Friends and Family Test which he currently supports a number of NHS trusts to deliver Craig has over six years experience in market research and has worked for a range of high profile organisations including McDonald s and Doctors net uk Close Eileen Irvin Project Manager Eileen is a Project Manager in the Staff Surveys team Close Eileen Irvin Project Manager Eileen is a Project Manager in the Staff Surveys team Close Eliza Swinn Senior Research Associate Eliza is a Senior Research Associate in the Research and Policy Team Close Eliza Swinn Senior Research Associate Eliza is a Senior Research Associate in the Research and Policy Team Close Elizabeth Histed Communications Executive Elizabeth joined the Picker Institute s Marketing and Communications team with over three years experience working in communications within the not for profit sector She is responsible for the delivery of internal communications and supporting the team with external marketing activity including campaigns social media and building the Picker Institute s website presence Prior to this Elizabeth worked for the NHS on a project to introduce online medical records at University Hospital Southampton and Close Elizabeth Histed Communications Executive Elizabeth joined the Picker Institute s Marketing and Communications team with over three years experience working in communications within the not for profit sector She is responsible for the delivery of internal communications and supporting the team with external marketing activity including campaigns social media and building the Picker Institute s website presence Prior to this Elizabeth worked for the NHS on a project to introduce online medical records at University Hospital Southampton and later Oxford University Hospitals NHS Trust Elizabeth has a BA Hons degree in English and Journalism from Southampton Solent University Close Esther Ainley Senior Research Associate Esther is a Senior Research Associate in the Research and Policy team Close Esther Ainley Senior Research Associate Esther is a Senior Research Associate in the Research and Policy team Close Gemma Charles Head of Brand Gemma joined the Picker Institute in 2012 with over 5 years marketing experience in a variety of industries including publishing and public service provision She oversees all brand development and marketing activity at the organisation including campaigns events and growing the Picker Institute s online presence to increase charitable impact Gemma has a BA Honours in English Literature from the University of Southampton Close Gemma Charles Head of Brand Gemma joined the Picker Institute in 2012 with over 5 years marketing experience in a variety of industries including publishing and public service provision She oversees all brand development and marketing activity at the organisation including campaigns events and growing the Picker Institute s online presence to increase charitable impact Gemma has a BA Honours in English Literature from the University of Southampton Close Giuseppe Paparella Policy Officer Giuseppe works as the Picker Institute s Policy Officer having originally joined the organisation on the Graduate Trainee Programme Close Giuseppe Paparella Policy Officer Giuseppe works as the Picker Institute s Policy Officer having originally joined the organisation on the Graduate Trainee Programme Close Harriet Hay Senior Project Manager Harriet joined the Health Experiences Team in March 2012 following two and a half years running national surveys in the Co ordination Centre Her work in the Health Experiences team focusses on charities supporting organisations such as Meningitis Now Hearing Link Combat Stress and Age UK She specialises in developing bespoke surveys to address specific populations and disease specific issues Prior to working at the Picker Institute Harriet worked for Oxford Close Harriet Hay Senior Project Manager Harriet joined the Health Experiences Team in March 2012 following two and a half years running national surveys in the Co ordination Centre Her work in the Health Experiences team focusses on charities supporting organisations such as Meningitis Now Hearing Link Combat Stress and Age UK She specialises in developing bespoke surveys to address specific populations and disease specific issues Prior to working at the Picker Institute Harriet worked for Oxford University s National Perinatal Epidemiology Unit researching national maternity services She holds a Master s degree in Demography and Health from The London School of Hygiene and Tropical Medicine and has further experience working with and for international charities both in the UK and overseas Close Helen Bohan Project Manager Helen is a Project Manager in the Health Experiences team Close Helen Bohan Project Manager Helen is a Project Manager in the Health Experiences team Close Ida Monfared Project Manager Ida is a Project Manager in the Frequent Feedback Team Close Ida Monfared Project Manager Ida is a Project Manager in the Frequent Feedback Team Close Jaana Kosunen Senior Project Manager Jaana is a Senior Project Manager in the Staff Surveys Team Close Jaana Kosunen Senior Project Manager Jaana is a Senior Project Manager in the Staff Surveys Team Close Jenny King Associate Director Research Jenny joined the Picker Institute in 2008 and has been involved with all aspects of survey research including the design fieldwork and reporting for national NHS patient and staff data collections requiring strong project management and quantitative research skills In 2013 Jenny led research for the Department of Health looking at developing measures of integrated care This included rapid evidence review and the carrying out of focus groups and cognitive Close Jenny King Associate Director Research Jenny joined the Picker Institute in 2008 and has been involved with all aspects of survey research including the design fieldwork and reporting for national NHS patient and staff data collections requiring strong project management and quantitative research skills In 2013 Jenny led research for the Department of Health looking at developing measures of integrated care This included rapid evidence review and the carrying out of focus groups and cognitive interviews with older people and people with long term physical and mental health conditions Jenny has also worked on a two year policy research programme for the Department of Health The project a collaboration with the University of Oxford investigated new models for collection and use of patient experience information Jenny has an MSc in Forensic Psychology Close Kaeleigh Schroeder Research Associate Kaeleigh is a Research Associate in the Research and Policy team Close Kaeleigh Schroeder Research Associate Kaeleigh is a Research Associate in the Research and Policy team Close Katie Mossman Project Manager Katie is a Project Manager in the Staff Surveys team Close Katie Mossman Project Manager Katie is a Project Manager in the Staff Surveys team Close Lanisha Butterfield Senior Communications Manager Lanisha joined the Picker Institute in 2014 with over eight years communications experience spanning both PR and journalism She manages the press office and communications channels overseeing all media relations editorial and social media content strategy With a BA Honours in Journalism from The London University of the Arts and having spent a year working as a journalist at Elle magazine prior to making the move into PR she Close Lanisha Butterfield Senior Communications Manager Lanisha joined the Picker Institute in 2014 with over eight years communications experience spanning both PR and journalism She manages the press office and communications channels overseeing all media relations editorial and social media content strategy With a BA Honours in Journalism from The London University of the Arts and having spent a year working as a journalist at Elle magazine prior to making the move into PR she understands not only how the press like to work but most importantly how to get and retain their attention If you are a member of the press please feel free to contact Lanisha on 01865 208166 Lanisha butterfield pickereurope ac uk Close Lisa Yorke Associate Director Frequent Feedback Lisa joined Picker Institute Europe in 2009 working on the development of the Frequent Feedback programme which she has led since 2012 and more recently the Friends Family Test programme She researches develops and pilots new methodologies that collect robust reliable and representative feedback on a primarily continuous basis Prior to joining the Picker Institute Lisa worked for seven years as a Project Manager designing and developing commercial service Close Lisa Yorke Associate Director Frequent Feedback Lisa joined Picker Institute Europe in 2009 working on the development of the Frequent Feedback programme which she has led since 2012 and more recently the Friends Family Test programme She researches develops and pilots new methodologies that collect robust reliable and representative feedback on a primarily continuous basis Prior to joining the Picker Institute Lisa worked for seven years as a Project Manager designing and developing commercial service questionnaires Close Lucas Daly Associate Director Patient Surveys As Associate Director of Patient Surveys Lucas is responsible for the delivery of the National Patient Survey Programme for over half the NHS trusts in England He is also responsible for developing new business delivering work for private healthcare clients and mental health NHS trusts and for PROMs Before this Lucas worked in the National Patient Survey Co ordination Centre based at the Picker Institute Lucas has a BA Hons in Close Lucas Daly Associate Director Patient Surveys As Associate Director of Patient Surveys Lucas is responsible for the delivery of the National Patient Survey Programme for over half the NHS trusts in England He is also responsible for developing new business delivering work for private healthcare clients and mental health NHS trusts and for PROMs Before this Lucas worked in the National Patient Survey Co ordination Centre based at the Picker Institute Lucas has a BA Hons in Modern History and Political Science and a MA in History both from University of Wales Swansea Close Lynette Basha Funding and Partnerships Manager Lynette joined the Picker Institute in 2014 and is responsible for diversifying and increasing our grant and partnership portfolio Lynette has a background in funding fundraising partnership creation and proposal writing and has worked for Oxfam GB Rethink Oxford University and the United Nations High Commissioner for Refugees Prior to joining the Picker Institute she was responsible for diversifying and increasing research income within the fields of health and social Close Lynette Basha Funding and Partnerships Manager Lynette joined the Picker Institute in 2014 and is responsible for diversifying and increasing our grant and partnership portfolio Lynette has a background in funding fundraising partnership creation and proposal writing and has worked for Oxfam GB Rethink Oxford University and the United Nations High Commissioner for Refugees Prior to joining the Picker Institute she was responsible for diversifying and increasing research income within the fields of health and social care and

    Original URL path: http://www.pickereurope.org/about-us/meet-team/ (2016-02-12)
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  • Principles of patient centred care - Picker Institute Europe
    Acute Care Staff Experience Community Care Mental Health Pharmacy Primary Care Clinical Commissioning Groups Charity Not for profit Private Tools Resources Research Policy News Blog Events Other Picker Sites Picker Results Picker Deutschland Search Contact us Picker Results Picker Deutschland About us Our mission values Meet the team Principles of patient centred care Our history impact How we are governed Our accreditations Our work Join our team Media centre Share this About Us Principles of patient centred care Our work reflects and builds upon the Picker principles of patient centred care that derive from empirical research originally conducted by the Picker Institute in the USA Fast access to reliable health advice Effective treatment delivered by trusted professionals Continuity of care and smooth transitions Involvement of and support for family and carers Clear comprehensible information and support for self care Involvement in decisions and respect for preferences Emotional support empathy and respect Attention to physical and environmental needs Talk to us about Person centred care Request a callback Close Thanks for your interest Please fill in the form below and we ll get back to you asap Name Contact Number Briefly what would you like to discuss Person centred care I

    Original URL path: http://www.pickereurope.org/about-us/principles-of-patient-centred-care/ (2016-02-12)
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  • Our history & impact - Picker Institute Europe
    which aims to harmonise standards of specialist training in intensive care medicine in the European Union 2007 2008 Developed the Invest in Engagement programme 2011 Became the English Department of Health s partner of choice to run the NHS National Staff Survey the largest single workforce survey in Europe 2011 Won an NHS Department of Health national award for the development of a PREM for children young people In 2012 this was taken to the international stage with uptake in the USA and Australia 2013 Launched the Individual Clinician Feedback programme in collaboration with University Hospitals South Manchester and The Society of Cardio Thoracic Surgeons Individual clinician feedback of their patient s experience are published alongside their clinical outcomes for the first time 2013 Picker Institut Deutschland publish the Picker Report 2013 featuring statistics and analyses on the most important factors for a good patient and staff experience across Germany 2013 Picker Institut Deutschland host the first Picker Forum an annual best practice event for healthcare professionals dealing with hospital quality management in Germany 2014 Launched an international collaborative with the Institute for Healthcare Improvement bringing the Always Events improvement programme to European health and social care jurisdictions 2014 Picker Institut Deutschland launch the first Picker Award for Maternity Clinics awarded to the three most parent friendly clinics in Germany Present Our expertise continues to shape the delivery of person centred care across the world including the UK Germany Austria Hong Kong Australia New Zealand Luxembourg and Jordan We continue to advise on an international front by working towards our vision The highest quality health and social care for all always About us Our mission values Meet the team Principles of patient centred care Our history impact How we are governed Our accreditations Our work Join our team Media centre

    Original URL path: http://www.pickereurope.org/about-us/our-history-impact/ (2016-02-12)
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  • How we are governed - Picker Institute Europe
    Contact us Picker Results Picker Deutschland About us Our mission values Meet the team Principles of patient centred care Our history impact How we are governed Our accreditations Our work Join our team Media centre Share this About Us How we are governed Picker Institute Europe is a charity registered by the Charity Commission for England and Wales and The Office of the Scottish Charity Regulator Our formal charitable objects are to promote public health for the benefit of the community in particular by improving standards of treatment and care for patients of health care services to advance education in health care in particular by the provision of training for health care professionals in communication skills and to advance education in health care in particular by developing research tools and undertaking research into patients perspectives of health care services and to publish the useful results of the same for the public benefit These apply wherever we work in the world and shape our day to day work in the European region Picker Institute Europe is governed by a Board of Trustees to whom the Chief Executive and senior management team report Talk to us about Person centred care Request a

    Original URL path: http://www.pickereurope.org/about-us/how-we-are-governed/ (2016-02-12)
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  • Our accreditations - Picker Institute Europe
    Care Areas Acute Care Staff Experience Community Care Mental Health Pharmacy Primary Care Clinical Commissioning Groups Charity Not for profit Private Tools Resources Research Policy News Blog Events Other Picker Sites Picker Results Picker Deutschland Search Contact us Picker Results Picker Deutschland About us Our mission values Meet the team Principles of patient centred care Our history impact How we are governed Our accreditations Our work Join our team Media centre Share this About Us Our accreditations Picker Institute Europe operates an integrated quality system and is certified by SGS United Kingdom Ltd to ISO20252 2012 the international standard for organisations conducting market and social research certificate number GB08 74322 SGS are an UKAS accredited organisation No 0005 to EN 45012 1998 for management systems certification Picker Institute Europe has UKAS accredited certification for its information security management system ISO27001 2013 from SGS certificate number GB10 80275 Picker Institute Europe is registered under the Data Protection Act 1998 Z4942556 Talk to us about Person centred care Request a callback Close Thanks for your interest Please fill in the form below and we ll get back to you asap Name Contact Number Briefly what would you like to discuss I do

    Original URL path: http://www.pickereurope.org/about-us/accreditations/ (2016-02-12)
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