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  • Our work - Picker Institute Europe
    to any one health and social care system This is because we are committed to our vision of The highest quality health and social care for all always In all of our work we partner with local experts and other international organisations to share knowledge experience and findings Our European offices are based in the UK and Germany Who we work with Our research and policy outputs are commissioned and used by governments regulators and national international bodies to shape both health and social care policy and practice Our toolkits survey services and improvement programmes are used by providers and commissioners of care as well as charities and private organisations because they wish to understand measure and improve people s experience of care We regularly collaborate with a range of organisations from academic institutions to like minded not for profit organisations and charities Our shared purpose is to increase understanding of and access to different care experiences Like this you might also be interested in Working with us Our services go further than just collecting data supporting those working in health and social care to improve quality Read more Our mission values Our vision is a clear and simple statement

    Original URL path: http://www.pickereurope.org/about-us/our-work/ (2016-02-12)
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  • Join our team - Picker Institute Europe
    Other Picker Sites Picker Results Picker Deutschland Search Contact us Picker Results Picker Deutschland About us Our mission values Meet the team Principles of patient centred care Our history impact How we are governed Our accreditations Our work Join our team Media centre Share this About Us Join our team Are you interested in a career in the third sector Are you passionate about the quality of health and social care Do you believe that the people using care services should play an integral part in developing and improving them Do you like the idea of working for an organisation that is committed to making a difference to people s well being If the answer to these questions is yes then a career at the Picker Institute could be for you The Picker Institute is an equal opportunities employer and welcomes applications from anyone who holds the required skill and or experience View our staff code of conduct Read more View our vision mission and values Read more Find out more about us Read more There are no vacancies published at present please check back again soon Talk to us about Person centred care Request a callback Close Thanks for

    Original URL path: http://www.pickereurope.org/about-us/join-our-team/ (2016-02-12)
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  • Media centre - Picker Institute Europe
    analysis and background information in to the delivery of person centred care Our position as an international charity and a globally recognised expert in using people s experiences to improve the quality of health and social care makes us well placed to offer evidence based guidance for future improvement Read our latest Press Releases Studying these results is the only way to improve mental health services MH Survey infographic v10 After Francis Real time data Ambulance Survey Results Press Release FFT Modal Bias Press Release Sickle Cell Awareness Day National Accident and Emergency Results Press Release MOPE Key Findings Press Release 2014 06 10 CAMHSFinal 2015 05 02 NQBResponse Final 2015 11 02 WhistleblowingReportComment Final 2015 24 02 StaffSurveyInfographic 2015 24 02 StaffSurvey14 Final SCDToolLaunch 2014 National Children s Survey Results Response Opinion Pieces 2014 09 24 More people are having bad experiences of mental health care than positive Community mental health survey 2014 Sean Duggan chief executive of Centre for Mental Health reflects on the results 2014 08 19 SharedDecisionMaking LB FINAL The NHS friends and family test rebooted a vast improvement but it could be better Dr Rachel Hayward 2014 06 04 Andrew SimonStevens LB V3Final Taking CAMHS from Ineffective to Effective Individual health systems may have different policies but the core principles are the same Media centre Image Library Logo Logo Picker Institute Europe primary logo Logo Picker Institute Europe black logo Logo Picker Institute Europe white logo Principles of Care Principles of Patient Centred Care Corporate Collateral Picker Institute Annual Review 2012 13 Picker CYP Brochure Picker Service Overview 2 Pager Picker Survey Schedule 2014 If you are a journalist and would like to speak to one of our experts find out more about our latest research or receive embargoed press releases please contact our press

    Original URL path: http://www.pickereurope.org/about-us/media-centre/ (2016-02-12)
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  • Working with us - Picker Institute Europe
    short film or exploring the sections below View all surveys Please select the service or care area you are interested in Our services Care areas Research Create evidence that advances thinking and debate around person and family centred care Read more Strategy Setting Define strategic patient experience goals as part of a wider quality agenda Read more Understanding Experiences Encourage people to talk freely about their experiences of care translating findings into effective user experience toolkits Read more Measuring Experiences Collect high quality patient experience data that is robust representative and comparable Read more Analysis Reporting Engage staff and share findings Identify key areas for improvement as well as areas of high performance Read more Improving Experiences Inspire a culture of excellence by acting on feedback to drive quality improvements Read more Research Strategy Setting Understanding Experiences Measuring Experiences Analysis Reporting Improving Experiences Acute Care Working with you to create implement and sustain service user experience programmes that drive real change Read more Staff Experience Understanding and responding to employees experiences is a vital component of any quality strategy Our tools capture feedback from employees at every stage of their journey with Read more Community Care Helping you to understand measure and compare people s experiences of your services Read more Mental Health Ensuring positive experiences of care for those being treated for a mental health condition Read more Pharmacy We currently work with a number of pharmacies to measure patients experiences of the care provided and identify areas where interactions could be improved Read more Primary Care Often peoples first interaction with their local care services is in a primary care environment This first contact is also the start of an individual s care experience Read more Clinical Commissioning Groups Commissioning health and social care services is a challenge

    Original URL path: http://www.pickereurope.org/working-with-us/ (2016-02-12)
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  • Research - Picker Institute Europe
    into practice That s why we work with governments their agencies and regulators to help translate our insights into health and social care policy and structure that supports the delivery of high quality care for all Explore Our latest research and policy outputs Our methods We are experienced in using a wide range of methodologies to collecting patient and service user feedback These include Paper Still one of the most robust methods available paper questionnaires are popular for large scale studies Web and Kiosk Online surveys are accessible via a secure link and are quick and easy to navigate Text Collect feedback via a common communication channel ideal for real time feedback Phone CATI This method works well for typically low responding or hard to reach groups as it allows you to probe for deeper explanations Tablets Allows for questions to be asked on site at the point of care by staff or volunteers Ideal for real time feedback Bedside entertainment units Enables feedback to be obtained at the point of care without the need for third party involvement Ideal for real time feedback Face to face interviews One to one interviews with one of our trained researchers following a set structure Patient Stories Gives people an opportunity to tell their story in their own words providing deeper insights into experiences Focus groups Small groups run by a facilitator to gather qualitative feedback on a particular theme Mystery shopping Examining service levels first hand to identify areas of excellence and assess opportunities for improvement Analytical services Analysing existing user feedback data to highlight areas on which to focus improvement efforts Bespoke Understanding the needs of you and your demographic to develop a solution that delivers genuine insight to inform improvement Explore our services We develop and run surveys and feedback

    Original URL path: http://www.pickereurope.org/working-with-us/research/ (2016-02-12)
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  • Strategy Setting - Picker Institute Europe
    of your patient experience data and use it more effectively Each Patient Experience Review is a four stage process Review Review all patient experience data sources and understand level of awareness interpretation and use of patient experience data at all organisational levels Analysis Understand what your patient experience data is telling you including staff engagement and buy in Measure the impact of any existing patient experience initiatives Staff engagement Work with staff to understand the challenges faced and the areas of support required identifying opportunities to use patient experience information effectively Reporting and implementation Delivery of a report and onsite presentation of findings at your organisation We also provide continuing implementation guidance and support Explore our services We develop and run surveys and feedback programmes across of health and social care Click on the different care areas to view the services we offer View all surveys Acute Care Staff Experience Community Care Mental Health Pharmacy Primary Care Clinical Commissioning Groups Charity Not for profit Private Create your programme Effective user experience programmes go further than just collecting data Explore these sections to find out more about the different stages involved Research Strategy Setting Understanding Experiences Measuring Experiences Analysis Reporting Improving Experiences Surveys Case Study Effective strategy setting All too often user experience and engagement programmes are created in a response to a mandatory requirement for measurement or an organisation s response to particular set of results and or complaints To deliver a consistently positive user experience it is vital that an organisation s user experience and engagement programmes form part of its strategic priorities A person centred approach to strategy setting In 2014 Bristol Community Health released their patient and public empowerment strategy Your Healthcare Your Way Bristol Community Health is a Community Interest Company and part of the growing

    Original URL path: http://www.pickereurope.org/working-with-us/strategy-setting/ (2016-02-12)
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  • Understanding Experiences - Picker Institute Europe
    experiences We conduct in depth interviews focus groups and collect patient stories to explore and understand people s experiences of living with long term conditions and of using specific healthcare services Accessing experiences of hard to reach groups We identify and develop the most appropriate methods to capture the experiences of hard to reach and vulnerable groups This ensures that people are able to feedback about their experiences in a manner suitable to their needs and abilities to help shape and improve care services Here are some case studies of projects with hard to reach groups Community Healthcare Services Case Study Questionnaire Design Picker Institute Europe recognise that any new Patient Reported Experience Measure PREM must be developed with the target patient population to ensure that it is relevant to their healthcare needs and experiences consider the method of obtaining feedback i e how will people be given the opportunity to complete a survey and will it be suitable for their ability be robust by ensuring that is thoroughly tested with the target patient group yield actionable data to identify both positive and negative aspects of care to help drive improvement Our thorough survey development model ensures that the above criteria are met so that survey data reflects accurate and relevant experiences It involves the following stages Literature Review Qualitative Scoping Survey Design Stakeholder Consultation Cognitive Testing Pilot The survey content is based upon what the target group find most important about their care Stakeholders are consulted in the development process and the questions are tested for comprehension with the target group A full pilot ensures that the selected data collection method yields an acceptable response rate and meaningful data Here are some case studies of recent survey development projects Transition Development Survey Case Study Questionnaire Reviews We critically review and improve existing questionnaires for organisations and services We work with clients to identify the purpose and desired outcomes of a survey to ensure that it measures what it intends We then test the questions checking for comprehension and that the tool is appropriate and relevant for the target group Explore our services We develop and run surveys and feedback programmes across of health and social care Click on the different care areas to view the services we offer View all surveys Acute Care Staff Experience Community Care Mental Health Pharmacy Primary Care Clinical Commissioning Groups Charity Not for profit Private Create your programme Effective user experience programmes go further than just collecting data Explore these sections to find out more about the different stages involved Research Strategy Setting Understanding Experiences Measuring Experiences Analysis Reporting Improving Experiences Surveys Case Study Improving quality one service at a time Using people s experiences to improve community health care services Community Healthcare encompasses a huge variety of services Securing robust reliable and representative data to understand and measure patient and service users experiences in this setting can become highly complex When care services range from district nursing to palliative care and offender health

    Original URL path: http://www.pickereurope.org/working-with-us/understanding-experiences/ (2016-02-12)
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  • Measuring Experiences - Picker Institute Europe
    areas that are working well as well as those areas in need of improvement These can then be tracked over time to assess the impact of improvement initiatives Explore our services We develop and run surveys and feedback programmes across of health and social care Click on the different care areas to view the services we offer View all surveys Acute Care Staff Experience Community Care Mental Health Pharmacy Primary Care Clinical Commissioning Groups Charity Not for profit Private Create your programme Effective user experience programmes go further than just collecting data Explore these sections to find out more about the different stages involved Research Strategy Setting Understanding Experiences Measuring Experiences Analysis Reporting Improving Experiences Surveys Case Study Improving quality one service at a time Using people s experiences to improve community health care services Community Healthcare encompasses a huge variety of services Securing robust reliable and representative data to understand and measure patient and service users experiences in this setting can become highly complex When care services range from district nursing to palliative care and offender health an intimate knowledge of how to access and measure each group s experiences is required particularly as so many of these patient groups are hard to reach The Health Experiences team at The Picker Institute are dedicated to this task focusing on developing the knowledge and tools required to understand and measure people s experiences regardless of their care needs or setting During 2013 Central London Community Healthcare NHS Trust CLCH the largest community healthcare organisation in London approached us to design and deliver an effective patient experience feedback programme Using the best methods and available technology across professional and patient communities is what Picker do best Ian McDowell Head of PPE CLCH 2013 The aim CLCH provide community healthcare services in

    Original URL path: http://www.pickereurope.org/working-with-us/measuring-experiences/ (2016-02-12)
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