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  • May 2015 - Picker Institute Europe
    are still needed across involvement communication and coordination Results from the 2014 NHS Inpatients Survey published today show a strong support for the NHS and reflect a general staff commitment to providing high quality care to patients However the results reveal a continued struggle to deliver on some of the key aspects of care that matter most to patients 21 May 2015 Where does the newly elected Conservative government need to focus to tackle the issue of delivering high quality care for all In attempting to realise a high quality sustainable health service we must take a person centred approach embedding service users experiences and knowledge in the foundations of each and every care process 8 May 2015 A changing government but the focus needs to remain on person centred care For months opinion polls and analysts have suggested that another coalition government would be the near inevitable outcome of the 2015 UK general election 8 May 2015 Election 2015 The patient experience challenge Following the election results and the Conservative government s unpredicted victory one of the big challenges for the government will be improving healthcare quality specifically the patient experience 7 May 2015 Data collection begins on real

    Original URL path: http://www.pickereurope.org/news/2015/05/ (2016-02-12)
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  • April 2015 - Picker Institute Europe
    Contact us Picker Results Picker Deutschland Filter by month February 2016 January 2016 December 2015 November 2015 October 2015 September 2015 August 2015 July 2015 June 2015 May 2015 April 2015 March 2015 News Archive April 2015 Picker Institute announces new partnership with C4CC Picker Institute Europe are delighted to announce their new partnership with the Coalition for Collaborative Care C4CC 13 April 2015 Talk to us about Person centred

    Original URL path: http://www.pickereurope.org/news/2015/04/ (2016-02-12)
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  • March 2015 - Picker Institute Europe
    Private Tools Resources Research Policy News Blog Events Other Picker Sites Picker Results Picker Deutschland Search Contact us Picker Results Picker Deutschland Filter by month February 2016 January 2016 December 2015 November 2015 October 2015 September 2015 August 2015 July 2015 June 2015 May 2015 April 2015 March 2015 News Archive March 2015 Neonatal Survey 2014 reveals positive results but a need for improved communication The results of the Neonatal Survey 2014 have shown that while parents are having high quality experiences for many aspects of neonatal care communication is varied 30 March 2015 NEW tool to understand and improve care for patients with sickle cell disorder launched nationwide A new feedback tool which allows healthcare services to obtain feedback from Sickle Cell Disorder SCD patients of all ages and channel these insights into long term care improvements has launched nationwide 24 March 2015 Picker Institute Europe announce new partnership with Patient Experience Network The organisations will work together to further the dissemination and uptake of positive practice in the delivery of person centred care 5 March 2015 Talk to us about Person centred care Request a callback Close Thanks for your interest Please fill in the form below and

    Original URL path: http://www.pickereurope.org/news/2015/03/ (2016-02-12)
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  • Archive - Picker Institute Europe
    Previous 2 of 10 Next Over half of parents using NHS 111 in North West London only called because it was out of hours for their GP Though parents using the NHS 111 triage line in North West London generally reported positive experiences of calling the service with less than one in ten reporting that they would not call again if their child had the same problem in the future over half of those calling had only done so because it was out of hours for their GP 30 November 2015 First national survey of people living with sickle cell disease closes for analysis The first nationwide survey of people living with Sickle Cell Disease SCD has now closed for analysis with initial findings set for publication in early 2016 27 October 2015 Focused action needed to arrest sizeable declines in 2015 Community Mental Health Survey results The 2015 Community Mental Health Survey results published today reflect troubling and sizeable declines in service user experiences 21 October 2015 A person centred approach is the key to success for Labour s mental health policy Policy Officer Giuseppe Paparella reflects on the events of the Labour Party Conference the first since Jeremy Corbyn took the helm as leader and what discussions suggest about future health policy directions 2 October 2015 Picker Institute Europe research influences award winning End of Life guide An End of Life Guide created by the Motor Neurone Disorder Association MND Association and formed around evidence from a Picker Institute Europe research study has been awarded Patient Resource of the Year at this year s British Medical Association BMA Awards 21 September 2015 Picker Institute Europe sponsoring Dignity in Care Award Do you know a care worker or service giving outstanding care Entries are now being accepted for the

    Original URL path: http://www.pickereurope.org/news/archive/page/2/ (2016-02-12)
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  • Blog - Picker Institute Europe
    Community Mental Health Survey Cultural Change Dementia Election 2015 End of life care families Friends and Family Test Health and Social Care health and social care policy Healthcare Healthtalk org Healthwatch Oxfordshire Individual Clinician Feedback informed consent Inpatients Survey Internet Involvement ISQua Jeremy Corbyn Labour Labour Party Conference learning disabilities Long term Conditions maternity Maternity Survey Mental Health National Survey Programme NHS NHS England parents Partnerships patient experience Patient Experience Network Awards Patient feedback Patient Opinion PEN Person centred care Policy politics principles of patient centred care Quality Royal College Midwives Ruth Evans Safety self management service user feedback Shared Decision Making Sickle Cell Disorder Social Media Staff the King s Fund Transition Transparency Trends Waiting Times February 2016 January 2016 December 2015 November 2015 October 2015 September 2015 August 2015 July 2015 June 2015 May 2015 April 2015 March 2015 February 2015 January 2015 December 2014 November 2014 October 2014 September 2014 August 2014 July 2014 June 2014 May 2014 Dr Andrew McCulloch Giuseppe Paparella Steve Sizmur Bridget Hopwood Steve Bough Chris Graham Phil Stylianides Amy Tallett Vincent Coole Amanda Attwood Sir Donald Irvine CBE MD FRCGP FRCP FMedSci Previous 1 of 1 Next 7 September Ann Nursey Head

    Original URL path: http://www.pickereurope.org/blog/?author_guest=Ann%20Nursey,%20Head%20of%20Circles%20of%20Support,%20Age%20UK%20Oxfordshire (2016-02-12)
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  • Age UK Oxfordshire Circles of Support; supporting the elderly health care journey and getting them safely home from hospital - Picker Institute Europe
    Referrals within the team can be quickly sorted out on a daily basis as well as at weekly team meetings Joint visits and shared case management mean that the knowledge and expertise of different practitioners can be brought together and discussed with the service user in a way that recognises the interacting elements of a person s life and makes life easier for them not harder Health and social care practitioners have fed back that they value having community networkers care navigators and volunteers as part of their teams The NHS is focused on medical help They know social activities are important for people but they can t invest time in this The healing process is benefited by Age UK s work With this support you can achieve more than just discharging without support Saves us doing referrals and phone calls the Community Networker knows all the right contacts She is part of the team because she is physically here Makes a huge difference working on the same hospital site Without the Care Navigator we wouldn t have the whole information and the right guidance for patients for example she is able to advise on benefits The networkers are a huge asset to us I have no concerns about referring clients to Care Navigators they do a professional job and respond appropriately and sympathetically Skill is needed as people and families can be distressed Service user impact There are sadly a lot of lonely older people in the community and they have become increasingly isolated A lot of older people have recurring health concerns but do not have the social networks needed to access the care they need on a regular basis Circles of Support is trying to counter that and the responses given from service users in their feedback surveys speak for themselves I appreciate having her to talk to and she was very helpful and caring to me Revived my mental faculty by joining me up to a group of German conversation She gave me support and made me realise help was available Very helpful in referring to services and local groups to meet people I left hospital very recently and I already have a laundry service in place and solemates are coming next week It is amazing that everyone is working together to sort this out this has not happened before to me patient supported by the local Integrated Locality Team Over the last 10 months the way the community networkers and care navigators work with their colleagues has evolved with a growing trust understanding and respect for each other s contribution Community networkers now provide lots of informal information and advice to colleagues about community resources they can link their clients into they carry out joint visits and they can remain alongside a colleague in the background until a person is ready for them to become involved Challenges so far With a service so socially focused there is a need to recruit and train the right

    Original URL path: http://www.pickereurope.org/news/blog/age-uk-oxfordshire-circles-of-support-supporting-the-elderly-health-care-journey-and-getting-them-safely-home-from-hospital/ (2016-02-12)
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  • Involvement is more than a survey or email, it’s a long term cultural and behavioural commitment - Picker Institute Europe
    may have a life changing or even life threatening impact Involving patients service users and staff in the identification planning and delivery of change management strategies is a vital component of success Patients and service users are often the biggest advocates for change and some of its most inspirational and enthusiastic champions Finding mechanisms to bring staff and patients into contact to discuss agree and build care processes allows the enthusiasm for change to be multiplied and for organisations to align care processes around the needs of those that use and deliver them Involving patients service users and staff in the identification planning and delivery of change management strategies is a vital component of success In this way we start to create services that align to patient needs and are delivered by staff already enthusiastic and willingly take on the challenge The appetite for this is already present as reflected by Nursing Times last week when they ran an article highlighting a recent debate which showed that 78 of the nurses who attended felt the health and social care sector is not person centred enough Staff are telling us they want to deliver a more person centred health and social care service but they need support to drive involvement and engagement activities to turn this desire into action Whether involving patients in steering groups improvement work co designing services communicating improvement initiatives or actively listening to their views and experiences patient input and involvement plays a vital role in delivering lasting quality improvement This year I sat on the judging panel for the Positive Practice in Mental Health Awards where many of the initiatives submitted conveyed this message well and serve as great examples of organisations successfully using involvement to deliver effective and efficient care quality solutions Over time more improvement programmes like our Always Events collaboration with The Institute for Healthcare Improvement and NHS England will support stronger stakeholder involvement and engagement in healthcare The programme translates the expressed needs of service users and their families the principles that underpin person centred care into the redesign of specific care processes It uncovers gains consensus for and embeds the elements of a particular care process that must always happen to ensure a positive experience of care for patients and service users This type of approach not only involves care users and care givers but it aligns them in a practical and tangible way Care processes are reshaped within current resource envelopes yet result in higher quality person centred care delivered by more engaged and empowered staff Whether involving patients in steering groups improvement work co designing services communicating improvement initiatives or actively listening to their views and experiences patient input and involvement plays a vital role in delivering lasting quality improvement As we look to a future of increased challenges for our health and social care services we must find the courage to trust those that deliver and receive care to lead the change required In doing so we must

    Original URL path: http://www.pickereurope.org/news/blog/involvement-is-more-than-a-survey-or-email-its-a-long-term-cultural-and-behavioural-commitment/ (2016-02-12)
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  • Blog - Picker Institute Europe
    Circles of Support collaboration Commissioning communication Community Mental Health Survey Cultural Change Dementia Election 2015 End of life care families Friends and Family Test Health and Social Care health and social care policy Healthcare Healthtalk org Healthwatch Oxfordshire Individual Clinician Feedback informed consent Inpatients Survey Internet Involvement ISQua Jeremy Corbyn Labour Labour Party Conference learning disabilities Long term Conditions maternity Maternity Survey Mental Health National Survey Programme NHS NHS England parents Partnerships patient experience Patient Experience Network Awards Patient feedback Patient Opinion PEN Person centred care Policy politics principles of patient centred care Quality Royal College Midwives Ruth Evans Safety self management service user feedback Shared Decision Making Sickle Cell Disorder Social Media Staff the King s Fund Transition Transparency Trends Waiting Times February 2016 January 2016 December 2015 November 2015 October 2015 September 2015 August 2015 July 2015 June 2015 May 2015 April 2015 March 2015 February 2015 January 2015 December 2014 November 2014 October 2014 September 2014 August 2014 July 2014 June 2014 May 2014 Dr Andrew McCulloch Giuseppe Paparella Steve Sizmur Bridget Hopwood Steve Bough Chris Graham Phil Stylianides Amy Tallett Vincent Coole Amanda Attwood Sir Donald Irvine CBE MD FRCGP FRCP FMedSci Previous 1 of 1

    Original URL path: http://www.pickereurope.org/blog/?author_guest=Right%20Honourable%20Paul%20Burstow (2016-02-12)
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