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  • Blog - Picker Institute Europe
    PEN Person centred care Policy politics principles of patient centred care Quality Royal College Midwives Ruth Evans Safety self management service user feedback Shared Decision Making Sickle Cell Disorder Social Media Staff the King s Fund Transition Transparency Trends Waiting Times February 2016 January 2016 December 2015 November 2015 October 2015 September 2015 August 2015 July 2015 June 2015 May 2015 April 2015 March 2015 February 2015 January 2015 December 2014 November 2014 October 2014 September 2014 August 2014 July 2014 June 2014 May 2014 Dr Andrew McCulloch Giuseppe Paparella Steve Sizmur Bridget Hopwood Steve Bough Chris Graham Phil Stylianides Amy Tallett Vincent Coole Amanda Attwood Sir Donald Irvine CBE MD FRCGP FRCP FMedSci Previous 2 of 2 Next 9 December Dr Andrew McCulloch View Author Biog Close Dr Andrew McCulloch Chief Executive Officer Andrew has been CEO of the Picker Institute Europe since 2013 Previously Andrew was CEO of the Mental Health Foundation Director of Policy at the Sainsbury Centre for Mental Health and an Assistant Secretary at the Department of Health He has a PhD in Psychology from Southampton University He has been a Trustee Chair and Patron of a number of healthcare charities and a non executive Director in the NHS and education sectors Andrew has served on a number of Government advisory committees Andrew s areas of expertise include patient and service user empowerment comparative healthcare policy public health mental health learning disabilities and later life He has been awarded the President s Medal by the Royal College of Psychiatrists in recognition of his contribution to the mental health field Close See all by Author An orphan service is an unprotected one for CAMHS to ever be effective this has to change Dr Andrew McCulloch Tags Children and Young People Mental Health NHS 18 June Amy

    Original URL path: http://www.pickereurope.org/blog/page/2/?tag=children-and-young-people (2016-02-12)
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  • Blog - Picker Institute Europe
    and opinions on the latest issues news and research affecting health and social care worldwide Filter by tag Filter by date Filter by author A E Age UK Oxfordshire Always Events care coordination Care quality charity Children and Young People Circles of Support collaboration Commissioning communication Community Mental Health Survey Cultural Change Dementia Election 2015 End of life care families Friends and Family Test Health and Social Care health and social care policy Healthcare Healthtalk org Healthwatch Oxfordshire Individual Clinician Feedback informed consent Inpatients Survey Internet Involvement ISQua Jeremy Corbyn Labour Labour Party Conference learning disabilities Long term Conditions maternity Maternity Survey Mental Health National Survey Programme NHS NHS England parents Partnerships patient experience Patient Experience Network Awards Patient feedback Patient Opinion PEN Person centred care Policy politics principles of patient centred care Quality Royal College Midwives Ruth Evans Safety self management service user feedback Shared Decision Making Sickle Cell Disorder Social Media Staff the King s Fund Transition Transparency Trends Waiting Times February 2016 January 2016 December 2015 November 2015 October 2015 September 2015 August 2015 July 2015 June 2015 May 2015 April 2015 March 2015 February 2015 January 2015 December 2014 November 2014 October 2014 September 2014 August 2014 July 2014 June 2014 May 2014 Dr Andrew McCulloch Giuseppe Paparella Steve Sizmur Bridget Hopwood Steve Bough Chris Graham Phil Stylianides Amy Tallett Vincent Coole Amanda Attwood Sir Donald Irvine CBE MD FRCGP FRCP FMedSci Previous 1 of 1 Next 30 November Kath Evans Experience of Care Lead for Maternity Newborn Children and Young People CYP at NHS England See all by Author Experience of Care Lead for NHS England Kath Evans shares 10 ways to build quality care experiences for and with children young people and their families Tags Children and Young People families Healthcare patient experience Talk

    Original URL path: http://www.pickereurope.org/blog/?author_guest=Kath%20Evans,%20Experience%20of%20Care%20Lead%20for%20Maternity,%20Newborn,%20Children%20and%20Young%20People%20%28CYP%29%20at%20NHS%20England (2016-02-12)
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  • Experience of Care Lead for NHS England, Kath Evans, shares 10 ways to build quality care experiences for and with children, young people and their families - Picker Institute Europe
    sessions was the value of sharing and understanding people s experiences Of course that means understanding the experiences of the people in our care working with them to improve services but also sharing with and learning from each other The CYP Experience event series gave us as service providers an opportunity to see and reflect on some of the innovative care solutions that already exist on a localised or organisational level and think of new ways forward for NHS CYP services as a whole There are so many fantastic examples out there of people doing great work to make care more person centred a wealth of content for us to learn from be inspired by and ultimately implement in our own environments Often the challenge is knowing where to find these shining lights so I d like to get the ball rolling by sharing 10 examples of truly excellent care highlighted at the event alongside some great insights and resources to help you on your way in translating initiatives at your own organisations Please do share these films and resources with your teams locally to stimulate discussions and drive conversation around this important subject Ask yourself How can we deliver better care and could this happen here Previous 1 2 3 4 5 6 7 8 9 10 11 12 Next Tags Children and Young People families Healthcare patient experience See Also Parents views of neonatal care must continue to drive improvements Caroline Davey Chief Executive Bliss For any parent having their baby admitted to a neonatal unit is a hugely traumatic experience Being launched in many cases quite unexpectedly from happy preparations for a new arrival into the alien and highly medicalised world of neonatal care is incredibly stressful It s vital that parents are 30 March 2015 Little voice big impact so why aren t we listening Asking people for their opinion on issues that are relevant to them and communicating with them in a way that is appropriate for them is a natural consideration in most areas of life but in healthcare all too often it s a formula that slips by the wayside Earlier this month 31 July 2015 Recent comments alice williams says Love this blog Kath its filled with great examples and resources Reply 1st December 2015 Kath Evans says It s such a privilege to work with you Alice we ve got a lots of young people out there who hold us to account All 15million of them Reply 1st December 2015 Karen Higgins says There is a great wonderful array of of shining lights here and collectively they deliver a powerful message which is look what is possible look what is actually happening we all have a responsibility to keep up the momentum to share and learn Great blog demonstrating the realisation of aspiration desire and commitment Reply 1st December 2015 Kath Evans says And you are indeed a sparkling star in community engagement ensuring that young people flourish and lead communities

    Original URL path: http://www.pickereurope.org/news/blog/10-ways-to-build-quality-care-experiences-for-and-with-children-young-people-and-their-families-2/ (2016-02-12)
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  • Little voice, big impact – so why aren’t we listening? - Picker Institute Europe
    national scale every decade it should be the norm All experiences matter To be most effective services must consistently listen to users experiences in order to create care processes that meet their needs This is particularly important for those with more specialist requirements Until this happens we won t hear the voice of the twenty something man with depression who after being told he had five minutes for his GP appointment felt so rushed he left without seeking the help he needed or the girl with Sickle Cell Disorder whose requests for pain relief were dismissed by A E staff or the young man with a learning disability who struggled to read the information leaflet that they were handed in an outpatients clinic but was too embarrassed to say anything So why is it that we are still missing these experiences Is it that it s too difficult That we simply don t know how or what to ask them Or even that we are afraid of what they might say Whatever the reason the solution remains the same We must find the desire and confidence to ensure they are not missed Understanding is key An appropriate and often bespoke approach needs to start not only with knowledge of why we are seeking feedback but an understanding of the subject matter While patient experience is a current healthcare buzz word we need to be sure that we actually understand what it is To me the quote above from a child answering to whether anything could have been better sums it up perfectly For this child in particular their care experience is a very negative one One that could so easily have been changed by taking a softer tone and considering their feelings acknowledging that they may be scared and need some reassurance In essence providing better quality care through improved communication that better met the patients needs Patient experience is more than how happy we are with the clinical care provided It is the sum total of all the interactions communications feelings and emotions an individual experiences as they travel along their patient journey Research has shown that E motionally charged experiences are remembered with greater clarity than others and that negative experiences far outweigh positive ones in terms of their impact on individual thoughts and behaviour When we are in need of health and social care both these elements of human psychology are naturally heightened hence the importance of understanding peoples experiences and ensuring they are as positive as they can be is paramount Think back to the missed experience of the man living with depression trying to access services the girl living with sickle cell trying to get appropriate pain relief and the young man with learning difficulties trying to access information Each of their needs was at the time unmet and without seeking to understand their experiences in detail the care provider would have remained unaware that this was the case In order to bring about lasting

    Original URL path: http://www.pickereurope.org/news/blog/little-voice-big-impact-so-why-arent-we-listening/ (2016-02-12)
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  • Blog - Picker Institute Europe
    Health Survey Cultural Change Dementia Election 2015 End of life care families Friends and Family Test Health and Social Care health and social care policy Healthcare Healthtalk org Healthwatch Oxfordshire Individual Clinician Feedback informed consent Inpatients Survey Internet Involvement ISQua Jeremy Corbyn Labour Labour Party Conference learning disabilities Long term Conditions maternity Maternity Survey Mental Health National Survey Programme NHS NHS England parents Partnerships patient experience Patient Experience Network Awards Patient feedback Patient Opinion PEN Person centred care Policy politics principles of patient centred care Quality Royal College Midwives Ruth Evans Safety self management service user feedback Shared Decision Making Sickle Cell Disorder Social Media Staff the King s Fund Transition Transparency Trends Waiting Times February 2016 January 2016 December 2015 November 2015 October 2015 September 2015 August 2015 July 2015 June 2015 May 2015 April 2015 March 2015 February 2015 January 2015 December 2014 November 2014 October 2014 September 2014 August 2014 July 2014 June 2014 May 2014 Dr Andrew McCulloch Giuseppe Paparella Steve Sizmur Bridget Hopwood Steve Bough Chris Graham Phil Stylianides Amy Tallett Vincent Coole Amanda Attwood Sir Donald Irvine CBE MD FRCGP FRCP FMedSci Previous 1 of 1 Next 1 July Professor Neena Modi President of

    Original URL path: http://www.pickereurope.org/blog/?author_guest=Professor%20Neena%20Modi,%20President%20of%20the%20Royal%20College%20of%20Paediatrics%20and%20Child%20Health (2016-02-12)
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  • "Now we have this report, it is vital that we share its findings" - RCPCH President responds to national children's inpatient and day case survey - Picker Institute Europe
    spotlight on the care experienced by children and young people in hospital Encouragingly the majority of children and their families have good experiences of the care they received they feel safe are listened to and are spoken to in a way that they can understand What is concerning is that 41 of parents and carers felt staff were not always aware of their child s medical history this extended to 51 of those with mental health issues or learning disabilities and 55 when a child had a physical disability The importance of clinicians patients and their families communicating effectively with each other cannot be underestimated particularly when a child has a number of complex needs This must start with taking a detailed history and ensuring every health professional involved in the child s care is familiar with this It also means nurses doctors and parents being present on ward rounds together and providing frequent opportunity for patients and their parents to discuss plans and progress with medical staff Now we have this report it is vital that we share its findings so we can target action to improve the care delivered to our patients their experiences in hospital and their health outcomes Tags Children and Young People National Survey Programme NHS See Also An orphan service is an unprotected one for CAMHS to ever be effective this has to change Dr Andrew McCulloch Although community mental health services are under great strain and financial pressure in general if there is one specific care area within mental health that requires a significant level of re investment and strengthening it is Children s and Adolescent Mental Health Services CAMHS Currently sitting at the media forefront for all the wrong 9 December 2014 Good communication is at the root of humanity in healthcare

    Original URL path: http://www.pickereurope.org/news/blog/the-importance-of-clinicians-patients-and-their-families-communicating-effectively-with-each-other-cannot-be-underestimated-rcpch-president-responds-to-national-childrens-hospital-survey/ (2016-02-12)
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  • A commissioning leader who puts himself in a patient’s shoes, how refreshing – but what next? - Picker Institute Europe
    patient involvement cycle This inevitably means involving patients in discussions about resources and treating them like adults Wherever possible every decision needs to come back to the patient and whether it benefits them the only way to know this outside of a paternalistic model is to ask them Asking these questions and converting the answers into healthcare improvements is at the heart of the Picker Institute As an organisation we attempt to create the tools which enable us to ask these questions no matter an individual s care needs We then measure people s responses to work out exactly what factors are affecting their health or social care experience to help map an improved path for future care Speaking of the future Simon Stevens makes it clear that localised specialised centres are a big part of that but in my opinion before we get there we need to ask ourselves why do patients really want more local hospitals Is it a clinical care issue or is it more Do they prefer the relationships they have in smaller organisations Are there public transport issues or are increased parking fees making life difficult These are all questions that we would know the answers to if we actually asked them They may seem obvious but they are key to planning Having visited hospitals as a patient and a professional researcher and policy maker it s not hard to see that the service s need to make money out of parking fees for example has alienated both patients and staff That brings me to staff which is one area that are as yet undefined in Simon Stevens vision as presented so far I m sure they are a key factor in it I just look forward to seeing the small print on this From conducting both the National Inpatient Survey and the NHS England Staff Survey we know first hand that when it comes to patient engagement and overall experience the staff are the key In the past NHS England has taken a somewhat ambiguous approach to patient experience and although Simon Stevens comment that wherever possible allowing patients freedom of choice is desirable should be a comfort that things are changing at this point I don t think it is enough I think it was intended to be very positive but was perhaps not framed correctly To get this right we need to first understand the difference between choices and rights Freedom of choice is not just a patient s right sometimes it s a human right all of the time The issue being referred to here is presumably the one of resources and range of treatment choices but there is a danger that when using blanket statements such as wherever possible we obscure the patient s fundamental right to decide in areas such as whether to participate on what terms and with who As doctors you can advise a patient to take a treatment but you cannot make them do it they

    Original URL path: http://www.pickereurope.org/news/blog/commissioning-leader-puts-patients-shoes-refreshing-next/ (2016-02-12)
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  • Blog - Picker Institute Europe
    End of life care families Friends and Family Test Health and Social Care health and social care policy Healthcare Healthtalk org Healthwatch Oxfordshire Individual Clinician Feedback informed consent Inpatients Survey Internet Involvement ISQua Jeremy Corbyn Labour Labour Party Conference learning disabilities Long term Conditions maternity Maternity Survey Mental Health National Survey Programme NHS NHS England parents Partnerships patient experience Patient Experience Network Awards Patient feedback Patient Opinion PEN Person centred care Policy politics principles of patient centred care Quality Royal College Midwives Ruth Evans Safety self management service user feedback Shared Decision Making Sickle Cell Disorder Social Media Staff the King s Fund Transition Transparency Trends Waiting Times February 2016 January 2016 December 2015 November 2015 October 2015 September 2015 August 2015 July 2015 June 2015 May 2015 April 2015 March 2015 February 2015 January 2015 December 2014 November 2014 October 2014 September 2014 August 2014 July 2014 June 2014 May 2014 Dr Andrew McCulloch Giuseppe Paparella Steve Sizmur Bridget Hopwood Steve Bough Chris Graham Phil Stylianides Amy Tallett Vincent Coole Amanda Attwood Sir Donald Irvine CBE MD FRCGP FRCP FMedSci Previous 2 of 2 Next 11 June Dr Andrew McCulloch View Author Biog Close Dr Andrew McCulloch Chief Executive Officer Andrew has been CEO of the Picker Institute Europe since 2013 Previously Andrew was CEO of the Mental Health Foundation Director of Policy at the Sainsbury Centre for Mental Health and an Assistant Secretary at the Department of Health He has a PhD in Psychology from Southampton University He has been a Trustee Chair and Patron of a number of healthcare charities and a non executive Director in the NHS and education sectors Andrew has served on a number of Government advisory committees Andrew s areas of expertise include patient and service user empowerment comparative healthcare policy public health

    Original URL path: http://www.pickereurope.org/blog/page/2/?tag=communication (2016-02-12)
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