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  • Blog - Picker Institute Europe
    Mental Health Survey Cultural Change Dementia Election 2015 End of life care families Friends and Family Test Health and Social Care health and social care policy Healthcare Healthtalk org Healthwatch Oxfordshire Individual Clinician Feedback informed consent Inpatients Survey Internet Involvement ISQua Jeremy Corbyn Labour Labour Party Conference learning disabilities Long term Conditions maternity Maternity Survey Mental Health National Survey Programme NHS NHS England parents Partnerships patient experience Patient Experience Network Awards Patient feedback Patient Opinion PEN Person centred care Policy politics principles of patient centred care Quality Royal College Midwives Ruth Evans Safety self management service user feedback Shared Decision Making Sickle Cell Disorder Social Media Staff the King s Fund Transition Transparency Trends Waiting Times February 2016 January 2016 December 2015 November 2015 October 2015 September 2015 August 2015 July 2015 June 2015 May 2015 April 2015 March 2015 February 2015 January 2015 December 2014 November 2014 October 2014 September 2014 August 2014 July 2014 June 2014 May 2014 Dr Andrew McCulloch Giuseppe Paparella Steve Sizmur Bridget Hopwood Steve Bough Chris Graham Phil Stylianides Amy Tallett Vincent Coole Amanda Attwood Sir Donald Irvine CBE MD FRCGP FRCP FMedSci Previous 1 of 1 Next 16 December Cathy Warwick Chief Executive

    Original URL path: http://www.pickereurope.org/blog/?author_guest=Cathy%20Warwick,%20Chief%20Executive%20Royal%20College%20of%20Midwives%20%28RCM%29 (2016-02-12)
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  • These improvements are testament to the impact that a rise in midwife numbers can have - Cathy Warwick, CEO RCM, on NHS Maternity Survey 2015 results - Picker Institute Europe
    36 per cent Women were also happier about how they were cared for Eighty nine per cent of women said that during their antenatal care they were always spoken to in a way they could understand up seven per cent since 2007 There was also a small rise in the proportion of women who said they were always treated with dignity and respect during labour and birth up two points from 2013 to 87 per cent this year Put simply more pregnant women are getting better maternity care than before and that is great news These improvements some modest some more dramatic are testament to the impact that a rise in midwife numbers can have The survey was of women who gave birth in February 2015 and in that month there were the equivalent of almost 22 250 full time midwives working in the NHS in England That was up over 2 100 since 2010 That means that there were more midwives available across the health service to care for women needing maternity care Staff numbers really can and do make a difference to the quality of care that women receive And it s for this reason that it is so important and equally unfortunate that since the women in this survey received their care NHS in England is now employing almost 500 fewer midwives Indeed our latest estimate is that England is 2 600 midwives short of where it needs to be The Government needs to continue to ensure more student midwives are trained and that these newly qualified midwives are then recruited into the NHS It is so important and equally unfortunate that since the women in this survey received their care NHS in England is now employing almost 500 fewer midwives Indeed our latest estimate is that England is 2 600 midwives short of where it needs to be The Government needs to continue to ensure more student midwives are trained and that these newly qualified midwives are then recruited into the NHS And I am sure that it is directly because of this shortage that the survey also found several areas for improvement Take for example the fact that slightly more women were left alone at a time that worried them during early labour in this survey compared to the previous one This figure was about one in seven women 14 per cent or around 90 000 if we extrapolate out across the year as a whole That is 90 000 too many The Royal College of Midwives is pushing constantly for improvements in the care that women receive and this survey has found that care is getting better That is great positive news which all midwives will welcome But we are very far from being in a place where we can rest on our laurels There is lots of room for improvement certainly when it comes to women having a midwife with them at all times when they need it But it is surveys like

    Original URL path: http://www.pickereurope.org/news/blog/these-improvements-some-modest-some-more-dramatic-are-testament-to-the-impact-that-a-rise-in-midwife-numbers-can-have/ (2016-02-12)
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  • Blog - Picker Institute Europe
    2015 September 2015 August 2015 July 2015 June 2015 May 2015 April 2015 March 2015 February 2015 January 2015 December 2014 November 2014 October 2014 September 2014 August 2014 July 2014 June 2014 May 2014 Dr Andrew McCulloch Giuseppe Paparella Steve Sizmur Bridget Hopwood Steve Bough Chris Graham Phil Stylianides Amy Tallett Vincent Coole Amanda Attwood Sir Donald Irvine CBE MD FRCGP FRCP FMedSci Previous 2 of 3 Next 9 December Dr Andrew McCulloch View Author Biog Close Dr Andrew McCulloch Chief Executive Officer Andrew has been CEO of the Picker Institute Europe since 2013 Previously Andrew was CEO of the Mental Health Foundation Director of Policy at the Sainsbury Centre for Mental Health and an Assistant Secretary at the Department of Health He has a PhD in Psychology from Southampton University He has been a Trustee Chair and Patron of a number of healthcare charities and a non executive Director in the NHS and education sectors Andrew has served on a number of Government advisory committees Andrew s areas of expertise include patient and service user empowerment comparative healthcare policy public health mental health learning disabilities and later life He has been awarded the President s Medal by the Royal College of Psychiatrists in recognition of his contribution to the mental health field Close See all by Author An orphan service is an unprotected one for CAMHS to ever be effective this has to change Dr Andrew McCulloch Tags Children and Young People Mental Health NHS 24 September Dr Andrew McCulloch View Author Biog Close Dr Andrew McCulloch Chief Executive Officer Andrew has been CEO of the Picker Institute Europe since 2013 Previously Andrew was CEO of the Mental Health Foundation Director of Policy at the Sainsbury Centre for Mental Health and an Assistant Secretary at the Department of Health He has a PhD in Psychology from Southampton University He has been a Trustee Chair and Patron of a number of healthcare charities and a non executive Director in the NHS and education sectors Andrew has served on a number of Government advisory committees Andrew s areas of expertise include patient and service user empowerment comparative healthcare policy public health mental health learning disabilities and later life He has been awarded the President s Medal by the Royal College of Psychiatrists in recognition of his contribution to the mental health field Close See all by Author More people are having bad experiences of mental health care than positive Dr Andrew McCulloch on experiences of mental health care Tags Community Mental Health Survey Mental Health National Survey Programme NHS 22 September Chris Graham View Author Biog Close Chris Graham Director of Research and Policy Chris leads the Picker Institute s Research and Policy directorate which focuses on developing and co ordinating large scale research and service evaluation projects Chris is the chief investigator for the NHS Patient and Staff Survey Co ordination Centres run on behalf of Care Quality Commission CQC and NHS England respectively which are sent to over

    Original URL path: http://www.pickereurope.org/blog/page/2/?tag=mental-health (2016-02-12)
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  • Blog - Picker Institute Europe
    Circles of Support collaboration Commissioning communication Community Mental Health Survey Cultural Change Dementia Election 2015 End of life care families Friends and Family Test Health and Social Care health and social care policy Healthcare Healthtalk org Healthwatch Oxfordshire Individual Clinician Feedback informed consent Inpatients Survey Internet Involvement ISQua Jeremy Corbyn Labour Labour Party Conference learning disabilities Long term Conditions maternity Maternity Survey Mental Health National Survey Programme NHS NHS England parents Partnerships patient experience Patient Experience Network Awards Patient feedback Patient Opinion PEN Person centred care Policy politics principles of patient centred care Quality Royal College Midwives Ruth Evans Safety self management service user feedback Shared Decision Making Sickle Cell Disorder Social Media Staff the King s Fund Transition Transparency Trends Waiting Times February 2016 January 2016 December 2015 November 2015 October 2015 September 2015 August 2015 July 2015 June 2015 May 2015 April 2015 March 2015 February 2015 January 2015 December 2014 November 2014 October 2014 September 2014 August 2014 July 2014 June 2014 May 2014 Dr Andrew McCulloch Giuseppe Paparella Steve Sizmur Bridget Hopwood Steve Bough Chris Graham Phil Stylianides Amy Tallett Vincent Coole Amanda Attwood Sir Donald Irvine CBE MD FRCGP FRCP FMedSci Previous 2 of 2

    Original URL path: http://www.pickereurope.org/blog/page/2/?tag=national-survey-programme (2016-02-12)
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  • Blog - Picker Institute Europe
    Maternity Survey Mental Health National Survey Programme NHS NHS England parents Partnerships patient experience Patient Experience Network Awards Patient feedback Patient Opinion PEN Person centred care Policy politics principles of patient centred care Quality Royal College Midwives Ruth Evans Safety self management service user feedback Shared Decision Making Sickle Cell Disorder Social Media Staff the King s Fund Transition Transparency Trends Waiting Times February 2016 January 2016 December 2015 November 2015 October 2015 September 2015 August 2015 July 2015 June 2015 May 2015 April 2015 March 2015 February 2015 January 2015 December 2014 November 2014 October 2014 September 2014 August 2014 July 2014 June 2014 May 2014 Dr Andrew McCulloch Giuseppe Paparella Steve Sizmur Bridget Hopwood Steve Bough Chris Graham Phil Stylianides Amy Tallett Vincent Coole Amanda Attwood Sir Donald Irvine CBE MD FRCGP FRCP FMedSci Previous 2 of 9 Next 16 December Cathy Warwick Chief Executive Royal College of Midwives RCM See all by Author These improvements are testament to the impact that a rise in midwife numbers can have Cathy Warwick CEO RCM on NHS Maternity Survey 2015 results Tags Maternity Survey NHS NHS England patient experience Royal College Midwives 10 December Steve Sizmur View Author Biog Close Steve Sizmur Chief Statistician Steve joined the Picker Institute in 2008 as a statistician and analyst His work involves design and validation of questionnaires and scales analysis and reporting of research data and provision of statistical advice Examples include work on the national NHS patient surveys Steve has worked in statistical analysis since joining the National Foundation for Educational Research in 1989 working with analysis methods psychometrics and assessment theory as well as social research methods generally Steve was the director of a number of national evaluation and development projects Steve Sizmur has a BEd 1 st class honours and

    Original URL path: http://www.pickereurope.org/blog/page/2/?tag=nhs (2016-02-12)
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  • Patient Experience Network Part 2 - organisational highlights so far and the future - Picker Institute Europe
    and painting the walls a brighter colour small things that had a big impact and meant the world to their patients They stick out in mind because they were committed to making the difference despite health and safety challenges And it paid off When they analysed the impact of the environmental change they had reduced the level of aggression and depression on the ward purely through understanding it needed to be more homely and caring Improving experience through the environment is common sense really and yet not something many people have the time or resource to think of Small changes go a long way and potentially with just a lick of paint you can get aggressive people suddenly smiling again I also loved Alder Hey Children s Hospital They wanted to change the experience for the children so they partnered with Everton Football Club to come into the ward and spend some time with the children Again a simple idea footballers swapping footballs for beanbags and having some one on one time with the patients but it made all the difference A fulfilling initiative that didn t just make a difference to children and families on the ward but the footballers themselves The club manager fed back that he never had a shortage of volunteers One of those win win situations Perhaps the most profound and powerful statement to come from an initiative so far was last year s winner Liverpool Heart and Chest NHS Trust They started an open visiting system for families and introduced it by saying we are the visitors in a patient s life not their families So powerful And it makes you realise just how wrong we ve got it as professionals Families are thought of a hassle but they showed if you harness them they can actually make life easier for staff helping with feeding and patient hygiene etc Another inspirational story was Ipswich Hospital Their carer s cabins campaign was a brilliant piece of work and Sally Ryan also won a PEN award for Patient Experience Professional of the Year What struck me about this trust was how much the accolade meant to them Their CEO came for the presentation Sally s family and even patients all came along to celebrate her achievement It was amazing to see how appreciated the award and Sally was And it just reinforced to me why PEN is so important Sometimes in life particularly in healthcare we forget the impact we are having Praise goes a long way They profoundly changed the experience of those patients and the appreciation for this effort was genuine and from the heart Sometimes in life particularly in healthcare we forget the impact we are having Praise goes a long way Stand out initiatives from 2014 awards A big winner this year was Northumbria They have supported us since our very first year Something we are so thankful for Any organisation who submitted in our first year was taking a risk and

    Original URL path: http://www.pickereurope.org/news/blog/patient-experience-network-part-2-organisational-highlights-so-far-and-the-future/ (2016-02-12)
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  • Blog - Picker Institute Europe
    Children and Young People Circles of Support collaboration Commissioning communication Community Mental Health Survey Cultural Change Dementia Election 2015 End of life care families Friends and Family Test Health and Social Care health and social care policy Healthcare Healthtalk org Healthwatch Oxfordshire Individual Clinician Feedback informed consent Inpatients Survey Internet Involvement ISQua Jeremy Corbyn Labour Labour Party Conference learning disabilities Long term Conditions maternity Maternity Survey Mental Health National Survey Programme NHS NHS England parents Partnerships patient experience Patient Experience Network Awards Patient feedback Patient Opinion PEN Person centred care Policy politics principles of patient centred care Quality Royal College Midwives Ruth Evans Safety self management service user feedback Shared Decision Making Sickle Cell Disorder Social Media Staff the King s Fund Transition Transparency Trends Waiting Times February 2016 January 2016 December 2015 November 2015 October 2015 September 2015 August 2015 July 2015 June 2015 May 2015 April 2015 March 2015 February 2015 January 2015 December 2014 November 2014 October 2014 September 2014 August 2014 July 2014 June 2014 May 2014 Dr Andrew McCulloch Giuseppe Paparella Steve Sizmur Bridget Hopwood Steve Bough Chris Graham Phil Stylianides Amy Tallett Vincent Coole Amanda Attwood Sir Donald Irvine CBE MD FRCGP FRCP FMedSci

    Original URL path: http://www.pickereurope.org/blog/?author_guest=Ruth%20Evans (2016-02-12)
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  • Patient Experience Network – a positive approach to improving care quality Part 1 - Picker Institute Europe
    it comes to patient experience Healthcare workers typically are looking to diagnose a problem and then fix it they don t naturally see the positives And I think a little bit of that comes into what is the challenge with patient experience There is not a deep understanding that we have as much if not more to learn from what works well It s really difficult often staff are so busy doing the doing that they just don t look up Particularly in service areas people just are not brilliant at banging their own drum or shouting about the positive work being done Through PEN I wanted to almost bang the drum for them What role do you think patient experience plays in the care process Often people particularly providers try to own the patient experience In reality this is misguided and impossible The healthcare system can lead the experience but no one can actually own it apart from the patient their families and carers the people going through the experience Rather than focussing on owning the entire experience what we as healthcare professionals can do is own the input and better measure the experience to keep making it better and better Improvement impacts a range of health outcomes but I think we sometimes blindly focus on metrics rather than the value of the actual result what it means in real terms to the patient and how it is going to impact their lives There are trusts desperately trying to improve their friends and family test score and getting nowhere not realising that improving the score should not be their goal understanding the levers and drivers that have caused that score should It s an emotional score if you really want to improve it you have to think about what you are going to do to change the inputs that will affect the way people feel about their care experiences What advice would you give to someone trying to make their organisation service more person centred We often think we are person centred but we have a long to do list that we follow as care givers and I think that if this list was scrutinised and we put the patient at the heart of our thinking for every point there are a few things that could and should come off that list The best way to do this is to ask the patients about what really matters to them If you engage with your patients they will help you prioritise Adopt this approach as an individual professional or department and you will create a pocket of brilliance But to embed this behaviour consistently you need a cultural change and leadership commitment that will enable it For person centred care to be effective there has to be an organisation wide commitment to patient experience I don t doubt that leaders are genuinely committed to improving experience but often what they say and do don t always correlate or communicate this

    Original URL path: http://www.pickereurope.org/news/blog/patient-experience-network-a-positive-approach-to-improving-care-quality-part-1/ (2016-02-12)
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