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  • Analysis & Reporting - Picker Institute Europe
    you take away maximum insight and value Written reports Our written reports provide a comprehensive analysis of both quantitative and qualitative research findings Results are presented using a variety of analytical tools from simple charts and frequency tables through to Picker Institute Improvement Maps coded free text commentary and qualitative theming In addition to this our team offer insights into areas of both high and low quality care and suggestions for improvement Online reporting Picker Results gives instant online access allowing staff to view their results when they need to Downloads are available for all results from national patient and staff survey programmes For those customers using our Friends and Family Test or frequent feedback services pre set reports designed in partnership with health care professionals are available These enable users to view results at organisational departmental or service ward level allowing areas of best practice to be identified and shared locally Insight workshops We offer all of our customers the opportunity of a presentation of their research findings In addition to this there is also the opportunity to request additional action planning workshops and wider improvement initiatives We offer regional national insight workshops for all of the National Survey programmes in England These provide dedicated time for NHS Hospital Trusts to better understand their results identifying areas for action Attended by colleagues from across the NHS the events provide opportunities to network share and plan improvement initiatives In depth analysis and statistics Our team includes project managers statisticians and range of highly qualified social researchers With an ability to analyse and interpret the full spectrum of patient and staff experience data we bring results together in way that increases understanding of the impact of system wide quality initiatives maps overall organisational performance in terms of peoples experiences of care

    Original URL path: http://www.pickereurope.org/working-with-us/analysis-reporting/ (2016-02-12)
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  • Improving Experiences - Picker Institute Europe
    requirements for humanising personalising and demystifying person centred care Powered by people s personal stories and insights whether they be patients their families or staff the Planetree approach guides organisations in making person centred care the centrepiece of a cohesive strategy that accelerates quality improvement and positions your organisation to create change that will last through Development of infrastructures to support change Implementation of patient preferred practices Transformation of organisational culture For further information please visit www planetree org or contact us using the form at the bottom of the page CAREFUL Cultural Change Programme The CAREFUL programme is a structured system of healthcare improvement developed by a practising doctor which aims primarily to engage and motivate staff The programme covers a wide range of personal and organisational behaviours designed to increase positivity and inclusivity and thereby improve the complex technical processes that underlie great patient care Find out more about the CAREFUL programme www themeaningofcareful com Board Facilitation Understand their patient experience data Identify overarching areas for improvement Setting thresholds for concern Improvement Workshops Engage staff in understanding your experience data and identify areas for improvement with our improvement workshops Organisational Data Presentations Invite key members of your organisation to examine your data in detail with the support of our expert team Action Planning Work with us to identify priorities for improvement and understand where to target actions within your organisation Explore our services We develop and run surveys and feedback programmes across of health and social care Click on the different care areas to view the services we offer View all surveys Acute Care Staff Experience Community Care Mental Health Pharmacy Primary Care Clinical Commissioning Groups Charity Not for profit Private Create your programme Effective user experience programmes go further than just collecting data Explore these sections to

    Original URL path: http://www.pickereurope.org/working-with-us/continuous-improvement/ (2016-02-12)
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  • Surveys - Picker Institute Europe
    use experience based questions enabling providers to uncover the behaviours or actions that contribute to a positive or negative experience We are not tied to one particular technology meaning we can work with you to identify the most suitable method for your patient group s Are dedicated to continuous improvement Our improvement resources and dedicated improvement team work with organisations to realise a culture that supports the delivery of the highest quality care Clinical Commissioning Groups The effective commissioning of a health and social care service is a significant challenge Decisions around service availability quality and utility are often complex and multi layered But it becomes increasingly difficult for commissioners to provide high quality services if they are not in touch with the experiences of the people using and in need of them Service users experiences of specific conditions care services and how they navigate care pathways need to be accounted for and understood when developing commissioning strategies Even after commissioning decisions are made people s experiences of care services remain a key component in informing the quality of and access to commissioned services Our feedback tools use experience based questions which aim to uncover not just how satisfied people were with their care but what actions or interactions caused them to feel satisfied or dissatisfied We work to ensure the data you collect is robust representative and comparable meaning that it accurately reflects your patient demographic stands up to scrutiny and can be used with confidence to identify areas of best practice or those in need of improvement Pharmacy The role of the pharmacy is not to be underestimated when it comes to its impact on over all care quality Issues such emergency readmissions compliance and concordance can all be impacted by an individual s experience of pharmacy services whether in the community or upon discharge from acute care We currently work with a number of pharmacies to measure patients experiences of the care provided and identify areas where interactions could be improved Using our question bank which contains hundreds of cognitively tested questions we create feedback programmes which will enable you to identify areas of best practice and those where improvement is needed We are not tied to any one particular technology and will help you to identify the most appropriate data collection tool s for your patient population Primary Care The role of primary care services remains important in the delivery of high quality person centred care Often people s first interaction with their local care services is in a primary care environment Whether booking and attending a GP appointment or visiting a smoking cessation clinic this first contact is also the start of an individual s care experience Our feedback tools use experience based questions which aim to uncover not just how satisfied people were with their care but the situations environments and interactions that caused them to feel satisfied or dissatisfied We work to ensure the data you collect is robust representative and comparable meaning

    Original URL path: http://www.pickereurope.org/working-with-us/surveys/ (2016-02-12)
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  • Acute Care - Picker Institute Europe
    Request a callback NHS Maternity Survey Increase your understanding of women s experiences of care across all three stages of the maternity pathway antenatal during labour and birth and postnatal with this national survey Delivery More info Request a callback NHS Emergency Department Survey Improve patients experiences of your accident and emergency department by gaining valuable insights from this important national survey Delivery More info Request a callback NHS Paediatric Inpatient Survey Capture and understand the experiences of children and young people and their parents with this new annual national survey Delivery More info Request a callback Picker Institute Surveys Quarterly patient survey programmes Gather year round feedback on the experiences of people accessing different areas of acute care from inpatient to outpatient and emergency departments Delivery Request a callback Day Case Survey Measure and improve the experiences of your day surgery patients with the only nationally co ordinated survey specific to this area Delivery More info Request a callback Picker Institute Paediatric and Neonatal Surveys Neonatal Survey Explore the experiences of parents using neonatal services with this popular voluntary survey Delivery Request a callback Paediatric Outpatient Survey Understand the experiences of children and young people accessing care on an outpatient basis by running this voluntary tool alongside the National Paediatric Inpatient survey Delivery Request a callback Paediatric Emergency Department Survey Learn how to improve the emergency care experience of children and young people at your organisation with this voluntary tool Delivery Request a callback Transition Survey NEW Measure and improve the experiences of young people with long term conditions as they transition to adult services with this newly developed survey Delivery Request a callback Real time Feedback Frequent Feedback Keep patients experiences at the forefront of great care delivery by implementing our real time feedback programme Delivery More info Request a callback Friends and Family Test Get more from your Friends and Family Test programme with our enhanced service Delivery More info Request a callback Friends and Family Test Ambulance From 1st April 2015 the Friends and Family Test is being introduced in all ambulance and patient transport services Meet the national requirements with our solution Delivery More info Request a callback Individual Clinician Feedback Individual Clinician Feedback Gather actionable feedback about patients experiences of their interactions with individual clinicians Delivery Request a callback Explore our services We develop and run surveys and feedback programmes across of health and social care Click on the different care areas to view the services we offer View all surveys Acute Care Staff Experience Community Care Mental Health Pharmacy Primary Care Clinical Commissioning Groups Charity Not for profit Private Create your programme Effective user experience programmes go further than just collecting data Explore these sections to find out more about the different stages involved Research Strategy Setting Understanding Experiences Measuring Experiences Analysis Reporting Improving Experiences Surveys Case Study A reflection on personal practice Being a better doctor Toolkits that assess describe and direct the targeted improvement of patient experiences are often designed to

    Original URL path: http://www.pickereurope.org/working-with-us/measuring-experiences/acute-care/ (2016-02-12)
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  • Staff Experience - Picker Institute Europe
    Delivery Request a callback Engagement Survey Gather one off or year round feedback on staff engagement levels at your organisation Delivery Request a callback Whistleblowing Survey Identify whether staff are aware of whistleblowing and safeguarding measures Delivery Request a callback Exit Interviews Learn about the experiences of staff who are leaving your organisation and identify areas where changes could be made Delivery Request a callback Cultural Change Programmes CAREFUL Cultural Change programme The CAREFUL programme is a structured system of healthcare improvement developed by a practising doctor which aims primarily to engage and motivate staff The programme covers a wide range of personal and organisational behaviours designed to increase positivity and inclusivity and thereby improve the complex technical processes that underlie great patient care Request a callback Always Events Define and embed the positive behaviours that drive sustainable improvements in the quality of care Our Always Events Programme in collaboration with the Institute of Healthcare Improvement translates person and family centred care principles into a tangible set of actions which can be adopted across health and social care organisations or systems Request a callback Explore our services We develop and run surveys and feedback programmes across of health and social care Click on the different care areas to view the services we offer View all surveys Acute Care Staff Experience Community Care Mental Health Pharmacy Primary Care Clinical Commissioning Groups Charity Not for profit Private Create your programme Effective user experience programmes go further than just collecting data Explore these sections to find out more about the different stages involved Research Strategy Setting Understanding Experiences Measuring Experiences Analysis Reporting Improving Experiences Surveys Case Study A reflection on personal practice Being a better doctor Toolkits that assess describe and direct the targeted improvement of patient experiences are often designed to inform

    Original URL path: http://www.pickereurope.org/working-with-us/measuring-experiences/staff-experience/ (2016-02-12)
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  • Community Care - Picker Institute Europe
    asks the national Friends and Family Test questions as well as questions which cover important aspects of care such as communication treatment with respect and dignity involvement in decisions time spent with healthcare professional and overall satisfaction measures Delivery Request a callback Explore our services We develop and run surveys and feedback programmes across of health and social care Click on the different care areas to view the services we offer View all surveys Acute Care Staff Experience Community Care Mental Health Pharmacy Primary Care Clinical Commissioning Groups Charity Not for profit Private Create your programme Effective user experience programmes go further than just collecting data Explore these sections to find out more about the different stages involved Research Strategy Setting Understanding Experiences Measuring Experiences Analysis Reporting Improving Experiences Surveys Case Study Improving quality one service at a time Using people s experiences to improve community health care services Community Healthcare encompasses a huge variety of services Securing robust reliable and representative data to understand and measure patient and service users experiences in this setting can become highly complex When care services range from district nursing to palliative care and offender health an intimate knowledge of how to access and measure each group s experiences is required particularly as so many of these patient groups are hard to reach The Health Experiences team at The Picker Institute are dedicated to this task focusing on developing the knowledge and tools required to understand and measure people s experiences regardless of their care needs or setting During 2013 Central London Community Healthcare NHS Trust CLCH the largest community healthcare organisation in London approached us to design and deliver an effective patient experience feedback programme Using the best methods and available technology across professional and patient communities is what Picker do best Ian

    Original URL path: http://www.pickereurope.org/working-with-us/measuring-experiences/community-care/ (2016-02-12)
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  • Mental Health - Picker Institute Europe
    NHS Inpatient Mental Health Survey Measure and improve the experiences of mental health inpatients and benchmark against previous national survey findings with this voluntary survey Delivery Request a callback Real time feedback Friends and Family Test We have devised a questionnaire and solution for Mental Health Trusts to undertake the Friends and Family Test Our questionnaire asks the national Friends and Family Test questions as well as questions which cover important aspects of care such as communication treatment with respect and dignity involvement in decisions and time spent with healthcare professional Delivery More info Request a callback Explore our services We develop and run surveys and feedback programmes across of health and social care Click on the different care areas to view the services we offer View all surveys Acute Care Staff Experience Community Care Mental Health Pharmacy Primary Care Clinical Commissioning Groups Charity Not for profit Private Create your programme Effective user experience programmes go further than just collecting data Explore these sections to find out more about the different stages involved Research Strategy Setting Understanding Experiences Measuring Experiences Analysis Reporting Improving Experiences Surveys Case Study Effective strategy setting All too often user experience and engagement programmes are created in a response to a mandatory requirement for measurement or an organisation s response to particular set of results and or complaints To deliver a consistently positive user experience it is vital that an organisation s user experience and engagement programmes form part of its strategic priorities A person centred approach to strategy setting In 2014 Bristol Community Health released their patient and public empowerment strategy Your Healthcare Your Way Bristol Community Health is a Community Interest Company and part of the growing social enterprise movement They employ over 1 100 staff the majority of whom are highly skilled frontline

    Original URL path: http://www.pickereurope.org/working-with-us/measuring-experiences/mental-health/ (2016-02-12)
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  • Pharmacy - Picker Institute Europe
    identify the most appropriate data collection tool s for your patient population Explore our services We develop and run surveys and feedback programmes across of health and social care Click on the different care areas to view the services we offer View all surveys Acute Care Staff Experience Community Care Mental Health Pharmacy Primary Care Clinical Commissioning Groups Charity Not for profit Private Create your programme Effective user experience programmes go further than just collecting data Explore these sections to find out more about the different stages involved Research Strategy Setting Understanding Experiences Measuring Experiences Analysis Reporting Improving Experiences Surveys Case Study Improving quality one service at a time Using people s experiences to improve community health care services Community Healthcare encompasses a huge variety of services Securing robust reliable and representative data to understand and measure patient and service users experiences in this setting can become highly complex When care services range from district nursing to palliative care and offender health an intimate knowledge of how to access and measure each group s experiences is required particularly as so many of these patient groups are hard to reach The Health Experiences team at The Picker Institute are dedicated to this task focusing on developing the knowledge and tools required to understand and measure people s experiences regardless of their care needs or setting During 2013 Central London Community Healthcare NHS Trust CLCH the largest community healthcare organisation in London approached us to design and deliver an effective patient experience feedback programme Using the best methods and available technology across professional and patient communities is what Picker do best Ian McDowell Head of PPE CLCH 2013 The aim CLCH provide community healthcare services in four London boroughs across 64 different service delivery units seeing more than 150 000 people each

    Original URL path: http://www.pickereurope.org/working-with-us/measuring-experiences/pharmacy/ (2016-02-12)
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