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  • A&E waiting time targets are being missed, but does this single measure of quality tell the whole story? - Picker Institute Europe
    the very young and the chronically ill leading to increased pressures on the health service and on A E units during this season This seems to add up to a message of doom and gloom However we should still bear in mind that despite skyrocketing pressures on A E in the last decade when the number of attendances has increased dramatically from 16 5 million in 2003 2004 to 21 8 million in 2013 14 marking a rise of 32 overall public satisfaction with the NHS has not diminished 4 It is however worth noting that the survey of the British Social Attitudes did not investigate the specific experiences of recent users of healthcare services As highlighted by Chris Graham Director of Research Policy at Picker Institute Europe the majority of the improvement in results from 2013 to 2014 is attributable to people who have not used services recently 5 Whilst increasing waiting times are a serious concern and a reflection on the burden being placed on the NHS this do not necessarily mean the overall quality of care has significantly decreased Of course waiting times are important but they re not the most important factors determining service quality for patients We should be at least equally mindful of other aspects such as whether patients and service users are experiencing effective treatment as delivered by trusted professionals continuity of care and smooth transitions emotional support empathy and respect involvement of family and carers attention to physical and environmental needs and the receipt of clear comprehensible information For many patients these issues are stronger determinants of quality than waiting alone 1 Barnes S 2015 January 6 A E performance at all time low as emergency admissions peak Health Service Journal Retrieved from http www hsj co uk news acute care ae performance at all time low as emergency admissions peak 5077973 article VOMfH msWPU 2 Triggle N 2015 April 7 A E waiting in England hits new worst level The Guardian Retrieved from http www bbc co uk news health 32202587 Clover B 2015 April 1 Exclusive 26 trusts responsible for half of national A E target breach Health Service Journal Retrieved from http www hsj co uk acute care exclusive 26 trusts responsible for half of national ae target breach 5083848 article VSUlvfnF PU 3 Blunt I 2014 July 1 Focus on A E attendances Why are patients waiting longer http www nuffieldtrust org uk sites files nuffield publication 140724 focus on ae attendances pdf 4 The King s Fund 2015 January 29 Public satisfaction with the NHS in 2014 Retrieved from http www kingsfund org uk projects bsa survey 2014 5 Graham C 2015 January 30 Public satisfaction with the NHS is rising but will care experiences follow suit Retrieved from http www pickereurope org news blog public satisfaction nhs rising will care experiences follow suit Tags A E NHS Quality Waiting Times See Also Individual health systems may have different policies but the core principles are always the

    Original URL path: http://www.pickereurope.org/news/blog/ae-waiting-time-targets-are-being-missed-but-does-this-single-measure-of-quality-tell-the-whole-story/?replytocom=622 (2016-02-12)
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  • A&E waiting time targets are being missed, but does this single measure of quality tell the whole story? - Picker Institute Europe
    very young and the chronically ill leading to increased pressures on the health service and on A E units during this season This seems to add up to a message of doom and gloom However we should still bear in mind that despite skyrocketing pressures on A E in the last decade when the number of attendances has increased dramatically from 16 5 million in 2003 2004 to 21 8 million in 2013 14 marking a rise of 32 overall public satisfaction with the NHS has not diminished 4 It is however worth noting that the survey of the British Social Attitudes did not investigate the specific experiences of recent users of healthcare services As highlighted by Chris Graham Director of Research Policy at Picker Institute Europe the majority of the improvement in results from 2013 to 2014 is attributable to people who have not used services recently 5 Whilst increasing waiting times are a serious concern and a reflection on the burden being placed on the NHS this do not necessarily mean the overall quality of care has significantly decreased Of course waiting times are important but they re not the most important factors determining service quality for patients We should be at least equally mindful of other aspects such as whether patients and service users are experiencing effective treatment as delivered by trusted professionals continuity of care and smooth transitions emotional support empathy and respect involvement of family and carers attention to physical and environmental needs and the receipt of clear comprehensible information For many patients these issues are stronger determinants of quality than waiting alone 1 Barnes S 2015 January 6 A E performance at all time low as emergency admissions peak Health Service Journal Retrieved from http www hsj co uk news acute care ae performance at all time low as emergency admissions peak 5077973 article VOMfH msWPU 2 Triggle N 2015 April 7 A E waiting in England hits new worst level The Guardian Retrieved from http www bbc co uk news health 32202587 Clover B 2015 April 1 Exclusive 26 trusts responsible for half of national A E target breach Health Service Journal Retrieved from http www hsj co uk acute care exclusive 26 trusts responsible for half of national ae target breach 5083848 article VSUlvfnF PU 3 Blunt I 2014 July 1 Focus on A E attendances Why are patients waiting longer http www nuffieldtrust org uk sites files nuffield publication 140724 focus on ae attendances pdf 4 The King s Fund 2015 January 29 Public satisfaction with the NHS in 2014 Retrieved from http www kingsfund org uk projects bsa survey 2014 5 Graham C 2015 January 30 Public satisfaction with the NHS is rising but will care experiences follow suit Retrieved from http www pickereurope org news blog public satisfaction nhs rising will care experiences follow suit Tags A E NHS Quality Waiting Times See Also Individual health systems may have different policies but the core principles are always the same

    Original URL path: http://www.pickereurope.org/news/blog/ae-waiting-time-targets-are-being-missed-but-does-this-single-measure-of-quality-tell-the-whole-story/?replytocom=637 (2016-02-12)
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  • Election 2015: The patient experience challenge - Picker Institute Europe
    Care Staff Experience Community Care Mental Health Pharmacy Primary Care Clinical Commissioning Groups Charity Not for profit Private Tools Resources Research Policy News Blog Events Other Picker Sites Picker Results Picker Deutschland Search Contact us Picker Results Picker Deutschland Read more NEW Health Visiting Service User Experience Toolkit launched nationwide Read more Capturing the experiences of seldom heard groups providing quality maternity experiences to parents with learning disabilities Read more New research exploring how frontline staff use patient experience data for service improvement Share this News Election 2015 The patient experience challenge 7 May 2015 Following the election results and the Conservative government s victory one of the big challenges for them now will be improving healthcare quality specifically the patient experience With this in mind we have created an infographic which highlights some of the key patient experience related challenges that need to be addressed going forward if a person centred approach is to be achieved VIEW OUR INFOGRAPHIC HERE Talk to us about Person centred care Request a callback Close Thanks for your interest Please fill in the form below and we ll get back to you asap Name Contact Number Briefly what would you like to discuss

    Original URL path: http://www.pickereurope.org/news/election-2015-the-patient-experience-challenge/ (2016-02-12)
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  • NEW feedback tools under development to assess and improve experiences of Child and Adolescent Mental Health Services (CAMHS) - Picker Institute Europe
    of CAMHS user experience these are focused on providing an overview of satisfaction levels rather than actionable insight about specific aspects of people s experiences Crucially they also exclude important elements of the NHS Patient Experience Framework such as privacy and dignity integrated care and the level of involvement of friends and family a particularly sensitive issue within mental health provision Speaking on the need for service developments Christopher Leaman Policy and Public Relations Manager at YoungMinds said It is vital that services listen to the views of young people Far too often it is too difficult for young people to report whether they have had a positive or negative experience Tools are needed that empower young people and let them have their voice heard and acted on We need feedback tools that are endorsed by young people themselves recognising that they are experts in how young people want to communicate As an organisation committed to improving children and young people s experiences of health and social care the Picker Institute has worked closely with leading children s NHS hospitals and organisations such as the Royal College of Paediatrics and Child Health This work has resulted in the development of a dedicated set of tools designed to effectively and accurately collect the experiences of children and young people across a broad range of service areas In addition to working with the Care Quality Commission CQC on national survey programmes such as the NHS Children s Inpatient Day Case Survey currently in field the Picker Institute conducts bespoke research into key areas of health and social care The needs of lesser heard groups are a particular focus within the Picker Institute which has prompted the development of the CAMHS feedback tools The Picker Institute s recognition of the importance of gaining

    Original URL path: http://www.pickereurope.org/news/new-feedback-tools-development-assess-improve-experiences-child-adolescent-mental-health-services-camhs/ (2016-02-12)
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  • Picker Institute Europe › Lost Password
    Institute Europe Please enter your username or email address You will receive a link to create a new password via email Username or Email Log in Back to Picker Institute

    Original URL path: http://www.pickereurope.org/wp-login.php?action=lostpassword (2016-02-12)
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  • Focused action needed to arrest sizeable declines in 2015 Community Mental Health Survey results - Picker Institute Europe
    to be a key concern with involvement or the evident lack of it to be particularly eye opening More than two in every five 44 respondents said that they were not involved as much as they wanted to be in agreeing the care they would receive while a similar proportion were not fully involved in discussions about their care at care review meetings Support of people s wider wellbeing and quality of life could also be significantly better with only two in five people responding that mental health professionals always understood what is important to you in your life 41 or always help you with what is important to you 41 Commenting on the results Dr Andrew McCulloch Chief Executive at the Picker Institute said We welcome today s publication and call on all mental health providers across the country to absorb the results and act accordingly Communication active involvement and effective co ordination are known to be core to quality person centred care provision but the survey results show declines or stagnation in all of these areas between 2014 2015 Although we recognise that services are facing the dual challenges of rising demand and increasing financial pressures meeting these cannot be at the cost of delivering quality care The results also suggest that more could be done to ensure that services match users personal circumstances Commenting further Dr McCulloch said When mental health services are effective they can support people s wider wellbeing but when they aren t they can also undermine it Mental health is a long term struggle many people need to and want to live everyday lives despite their condition services need to be co designed and structured in a way that supports them to do this Focused action on understanding and responding to users experiences

    Original URL path: http://www.pickereurope.org/news/focused-action-needed-to-arrest-sizeable-declines-in-2015-community-mental-health-survey-results/ (2016-02-12)
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  • Picker Institute Europe research influences award-winning End of Life guide
    team looked first at people with MND s end of life choices investigating their needs and wishes in the area of death dying and end of life decision making from a qualitative perspective This highlighted both the need to give service users an opportunity to have their voice heard and the fact that people wanted to discuss end of life decisions and share their concerns about the choices available to them and their loved ones This work also fed into the review and redesign of the MND Association s existing tracker study entitled Improving MND Care measuring people s experiences quantitatively A new section Your choices as the disease progresses was added to the survey The approach and survey implementation were handled with the utmost sensitively at every stage and were highly successful as a result Overall the tracker study was the largest of its kind in the UK looking at more MND experiences than ever before It also represented the first time the MND Association s entire membership were given the opportunity to have their say on their end of life decisions and experiences of palliative care in terms of what it means to them Speaking on the value and need for such a robust research to support the guide Kaye Stevens Care Information Manager and lead developer said Four major studies on end of life decisions with MND fed into the development of our end of life guide One of these was Choices and Control When You Have a Life Shortening Illness researching the views of people with motor neurone disease which the Picker Institute conducted during 2011 2012 as independent research on our behalf In total 34 people with MND were interviewed in depth about their views on end of life and how they would like their

    Original URL path: http://www.pickereurope.org/news/picker-institute-europe-research-influences-award-winning-end-of-life-guide/ (2016-02-12)
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  • Picker Institute Europe sponsoring Dignity in Care Award - Picker Institute Europe
    disabilities Read more New research exploring how frontline staff use patient experience data for service improvement Share this News Picker Institute Europe sponsoring Dignity in Care Award 8 September 2015 Do you know a care worker or service giving outstanding care Entries are now being accepted for the Dignity in Care Awards 2015 organised by Healthwatch and Age UK and the Picker Institute is proud to be sponsoring the Innovation in Dignity in Care Award category With dignity being such an integral part of providing quality care we are pleased to support these two organisations in recognising and celebrating care workers and their teams for the care and support they provide in Oxfordshire Dignity in care can be defined as treating people with respect whether it be through offering a personalised service or respecting people s privacy It also comes in the form of support from personal hygiene needs encouraging healthy eating listening to people s needs and wants generally engaging with people to alleviate loneliness and isolation building on their confidence and self esteem Award entries are encouraged in the form of any organisations care settings paid staff or volunteers who have gone that extra mile to deliver real dignity in care The Picker Institute s Award for Innovation in Dignity in Care acknowledges a demonstration of imagination in responding to people s needs whether for comfort privacy better communication or decency It could include changing meal times or daily schedules to increase quality of care or support It could also include practical actions such as redesigned hospital gowns improving toilet facilities to maintain people s dignity or significant communication improvements anything that makes a difference to patients and service users and is easy replicated by others For more information on the Innovation in Dignity in Care Award or

    Original URL path: http://www.pickereurope.org/news/picker-institute-europe-sponsoring-dignity-in-care-award/ (2016-02-12)
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