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  • Blog - Picker Institute Europe
    Health Survey Cultural Change Dementia Election 2015 End of life care families Friends and Family Test Health and Social Care health and social care policy Healthcare Healthtalk org Healthwatch Oxfordshire Individual Clinician Feedback informed consent Inpatients Survey Internet Involvement ISQua Jeremy Corbyn Labour Labour Party Conference learning disabilities Long term Conditions maternity Maternity Survey Mental Health National Survey Programme NHS NHS England parents Partnerships patient experience Patient Experience Network Awards Patient feedback Patient Opinion PEN Person centred care Policy politics principles of patient centred care Quality Royal College Midwives Ruth Evans Safety self management service user feedback Shared Decision Making Sickle Cell Disorder Social Media Staff the King s Fund Transition Transparency Trends Waiting Times February 2016 January 2016 December 2015 November 2015 October 2015 September 2015 August 2015 July 2015 June 2015 May 2015 April 2015 March 2015 February 2015 January 2015 December 2014 November 2014 October 2014 September 2014 August 2014 July 2014 June 2014 May 2014 Dr Andrew McCulloch Giuseppe Paparella Steve Sizmur Bridget Hopwood Steve Bough Chris Graham Phil Stylianides Amy Tallett Vincent Coole Amanda Attwood Sir Donald Irvine CBE MD FRCGP FRCP FMedSci Previous 1 of 1 Next 30 October Geoff Heyes policy and campaigns

    Original URL path: http://www.pickereurope.org/blog/?author_guest=Geoff%20Heyes,%20policy%20and%20campaigns%20manager,%20MIND (2016-02-12)
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  • Where does the newly elected Conservative government need to focus to tackle the issue of delivering high quality care for all? - Picker Institute Europe
    of the system from government officials and Ministers to commissioners providers and clinicians systematically engaging with and involving patients in decisions about their care as well as in the design and delivery of care process unlocks a raft of potential benefits Whilst clinicians are experts in diagnosis and treatment it is often those living with specific conditions their families and carers that are the experts on what is actually needed to improve care increasingly patient and family involvement is providing more innovative and efficient solutions These solutions often result in an increased understanding of specific conditions and more effective self management for those living with them We are already seeing local initiatives where effective involvement practices have reduced hospital readmission rates alleviated A E burden and supported service saturation in the process this must be continued alongside us finding ways of realising benefits on a national scale This is where initiatives such as Always Events can really help setting the tone and standard for what makes a quality patient experience both for staff and service users It is fantastic that NHS England have so openly put their support behind the initiative but for it to truly be effective and promote excellence in both patient care and experience it will take not only national support but commitment to making it a reality at all levels of the health service It s not enough to say that patients need to be involved in the commissioning process or have closer contact with providers there needs to be evidence of it in action Communication It is often said that effective communication is vital to the delivery of high quality care yet clinician to service user communication is consistently flagged as an inherent issue in patient relative and carer feedback Last year s national inpatient survey for example showed 31 of inpatients as saying their doctors did not always answer questions in a way they could understand The only way to ensure that such issues are addressed and improved on at all levels of the system is to establish communication as a core clinical skill that staff must possess and understand The Individual Clinician Feedback initiative has and is supporting progress in this area among doctors but for improvement to truly be made high quality communication must be prioritised and adopted by all healthcare professionals Here there must be both implementation at a national and organisational level with central backing but we must also look to the future generations of health care professionals ensuring that teaching curricula and early work experiences include training and education on the importance and ability to communicate effectively in a health and social care setting Coordination Readmissions due to flaws in the discharge and transition between services are far too frequent and are a major drain on NHS resourcing Indeed in the 2013 national inpatient survey 61 of patients were not completely told about medication and side effects when leaving hospital and 39 reported that hospital staff did not take

    Original URL path: http://www.pickereurope.org/news/blog/where-does-the-newly-elected-conservative-government-need-to-focus-to-tackle-the-issue-of-delivering-high-quality-care-for-all/ (2016-02-12)
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  • Blog - Picker Institute Europe
    quality charity Children and Young People Circles of Support collaboration Commissioning communication Community Mental Health Survey Cultural Change Dementia Election 2015 End of life care families Friends and Family Test Health and Social Care health and social care policy Healthcare Healthtalk org Healthwatch Oxfordshire Individual Clinician Feedback informed consent Inpatients Survey Internet Involvement ISQua Jeremy Corbyn Labour Labour Party Conference learning disabilities Long term Conditions maternity Maternity Survey Mental Health National Survey Programme NHS NHS England parents Partnerships patient experience Patient Experience Network Awards Patient feedback Patient Opinion PEN Person centred care Policy politics principles of patient centred care Quality Royal College Midwives Ruth Evans Safety self management service user feedback Shared Decision Making Sickle Cell Disorder Social Media Staff the King s Fund Transition Transparency Trends Waiting Times February 2016 January 2016 December 2015 November 2015 October 2015 September 2015 August 2015 July 2015 June 2015 May 2015 April 2015 March 2015 February 2015 January 2015 December 2014 November 2014 October 2014 September 2014 August 2014 July 2014 June 2014 May 2014 Dr Andrew McCulloch Giuseppe Paparella Steve Sizmur Bridget Hopwood Steve Bough Chris Graham Phil Stylianides Amy Tallett Vincent Coole Amanda Attwood Sir Donald Irvine CBE MD FRCGP

    Original URL path: http://www.pickereurope.org/blog/?author_guest=Caroline%20Davey,%20Chief%20Executive,%20Bliss (2016-02-12)
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  • Blog - Picker Institute Europe
    FMedSci Previous 2 of 6 Next 5 November Dr Andrew McCulloch View Author Biog Close Dr Andrew McCulloch Chief Executive Officer Andrew has been CEO of the Picker Institute Europe since 2013 Previously Andrew was CEO of the Mental Health Foundation Director of Policy at the Sainsbury Centre for Mental Health and an Assistant Secretary at the Department of Health He has a PhD in Psychology from Southampton University He has been a Trustee Chair and Patron of a number of healthcare charities and a non executive Director in the NHS and education sectors Andrew has served on a number of Government advisory committees Andrew s areas of expertise include patient and service user empowerment comparative healthcare policy public health mental health learning disabilities and later life He has been awarded the President s Medal by the Royal College of Psychiatrists in recognition of his contribution to the mental health field Close See all by Author Tackling mental health stigma is a key piece of the puzzle but it s not the only piece Dr Andrew McCulloch on the need for action in mental health care Tags Community Mental Health Survey Healthcare Mental Health 17 September Dr Andrew McCulloch View Author Biog Close Dr Andrew McCulloch Chief Executive Officer Andrew has been CEO of the Picker Institute Europe since 2013 Previously Andrew was CEO of the Mental Health Foundation Director of Policy at the Sainsbury Centre for Mental Health and an Assistant Secretary at the Department of Health He has a PhD in Psychology from Southampton University He has been a Trustee Chair and Patron of a number of healthcare charities and a non executive Director in the NHS and education sectors Andrew has served on a number of Government advisory committees Andrew s areas of expertise include patient and

    Original URL path: http://www.pickereurope.org/blog/page/2/?author=Dr%20Andrew%20McCulloch (2016-02-12)
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  • Blog - Picker Institute Europe
    Network Awards Patient feedback Patient Opinion PEN Person centred care Policy politics principles of patient centred care Quality Royal College Midwives Ruth Evans Safety self management service user feedback Shared Decision Making Sickle Cell Disorder Social Media Staff the King s Fund Transition Transparency Trends Waiting Times February 2016 January 2016 December 2015 November 2015 October 2015 September 2015 August 2015 July 2015 June 2015 May 2015 April 2015 March 2015 February 2015 January 2015 December 2014 November 2014 October 2014 September 2014 August 2014 July 2014 June 2014 May 2014 Dr Andrew McCulloch Giuseppe Paparella Steve Sizmur Bridget Hopwood Steve Bough Chris Graham Phil Stylianides Amy Tallett Vincent Coole Amanda Attwood Sir Donald Irvine CBE MD FRCGP FRCP FMedSci Previous 4 of 19 Next 19 November James Munro CEO Patient Opinion See all by Author Patient Opinion CEO James Munro talks about the impact publicly sharing patient experiences can have on creating possibilities of learning and open action Tags Care quality communication Cultural Change Health and Social Care Involvement Patient feedback Patient Opinion 5 November Dr Andrew McCulloch View Author Biog Close Dr Andrew McCulloch Chief Executive Officer Andrew has been CEO of the Picker Institute Europe since 2013 Previously Andrew was CEO of the Mental Health Foundation Director of Policy at the Sainsbury Centre for Mental Health and an Assistant Secretary at the Department of Health He has a PhD in Psychology from Southampton University He has been a Trustee Chair and Patron of a number of healthcare charities and a non executive Director in the NHS and education sectors Andrew has served on a number of Government advisory committees Andrew s areas of expertise include patient and service user empowerment comparative healthcare policy public health mental health learning disabilities and later life He has been awarded the

    Original URL path: http://www.pickereurope.org/blog/page/4/ (2016-02-12)
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  • Ruth Evans, PEN shares her 10 steps to delivering high quality maternity care to parents with learning disabilities - Page 2 of 11 - Picker Institute Europe
    learning disabilities 14 January 2016 Buddying up group support I was very nervous my disability makes it difficult for me to talk to people In addition to the stigma associated with learning disability and fear of constant judgement leaving people too afraid to ask healthcare professionals questions it can be very lonely for people as the condition makes it hard for them to communicate and build relationships As a new parent I drew a lot of support from my ante natal group and interactions with other mums Although all you have in common is the time your child was born you create a relationship and a bond that can last a lifetime Buddying up and peer to peer parenting programmes give parents with learning disabilities the chance to form these relationships and be there for each other throughout their maternity journey Services like Baby Steps run by the NSPCC provide fantastic ante natal programmes specifically for vulnerable parents to help them cope with and prepare for the pressures of having a baby Previous 1 2 3 4 5 6 7 8 9 10 11 Next Tags learning disabilities maternity parents patient experience Person centred care See Also Parents views of neonatal care must continue to drive improvements Caroline Davey Chief Executive Bliss For any parent having their baby admitted to a neonatal unit is a hugely traumatic experience Being launched in many cases quite unexpectedly from happy preparations for a new arrival into the alien and highly medicalised world of neonatal care is incredibly stressful It s vital that parents are 30 March 2015 These improvements are testament to the impact that a rise in midwife numbers can have Cathy Warwick CEO RCM on NHS Maternity Survey 2015 results I always look forward to reading the Care Quality Commission s

    Original URL path: http://www.pickereurope.org/news/blog/3205/2/ (2016-02-12)
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  • Picker Institute Europe responds to the NHS Staff Survey 2014 - Picker Institute Europe
    in five 41 feel that their organisation values their work It is clear that staff are feeling the pressure of tight resources less than a third think there are enough staff for them to do their jobs properly 29 down from 30 in 2013 And tellingly the proportion satisfied with their level of pay has fallen by 5 points from 38 in 2013 to 33 in 2014 This is the first drop in satisfaction with pay which has otherwise remained steady since 2011 It is encouraging that the proportion of staff reporting that they have recently attended work in spite of feeling unwell has fallen markedly from 68 in 2013 to 65 this year Despite this drop though it remains a concern that almost two in three staff members report attending work in the past three months despite not feeling well enough to perform their duties And for the second year running there has been a small but significant increase in the proportion of staff feeling unwell due to work related stress in the last twelve months 39 Commenting on the results Dr Andrew McCulloch the Picker Institute s Chief Executive said The NHS Staff Survey is the most comprehensive source of evidence on the experiences and views of the 1 2 million people working for the NHS in England This year s survey is the largest ever and the results are enlightening Staff and employers alike are committed to providing good patient care But there are clear issues about the standards that the service is able to deliver staff appear all too conscious of the financial pressures and for the first time in recent years there was real evidence of concerns about pay beginning to bite Dr McCulloch continued Evidence shows that there is a relationship between staff experience

    Original URL path: http://www.pickereurope.org/news/picker-institute-europe-responds-nhs-staff-survey-2014/ (2016-02-12)
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  • Picker Institute Europe responds to Sir Robert Francis’s whistleblowing report - Picker Institute Europe
    Institute Europe welcomes the publication of the Freedom to Speak Up report NHS staff are the backbone of the service and their experiences are known to be related to the quality of patient care But today s report shows that staff who raise serious concerns too often experience stigma and bullying in response This is unacceptable Providing the support and empowerment needed for health and social care workers to feel comfortable sharing clinical concerns is therefore fundamental to the delivery of quality care The forthcoming National Staff Survey 2014 the biggest and most detailed source of evidence about the experiences of NHS staff in England is due for publication on Tuesday 24 th February This year s survey includes new questions about staff views relating to whistleblowing Question 19 is split in to three parts that focus on raising concerns about unsafe clinical practice a If you were concerned about unsafe clinical practice would you know how to report it To what extent do you agree with the following statements about unsafe clinical practice b I would feel secure raising concerns about unsafe clinical practice c I am confident that my organisation would address my concern The inclusion of these new questions means that healthcare managers will for the first time be able to access and compare people s feelings about whistleblowing on a national scale The findings will shed light on whether staff feel comfortable raising concerns and critically where this varies across England This data will create fertile ground for both system wide and trust level analysis to establish why these issues exist and how they can be addressed Notes to editors The NHS Staff Survey is co ordinated by the Picker Institute on behalf of NHS England The survey is sent to NHS staff from all occupational

    Original URL path: http://www.pickereurope.org/news/picker-institute-europe-responds-sir-robert-franciss-whistleblowing-report/ (2016-02-12)
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