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  • Primary Care - Picker Institute Europe
    as questions which cover important aspects of care such as communication treatment with respect and dignity waiting times involvement in decisions time spent with healthcare professional medication and overall satisfaction measures Delivery More info Request a callback Dental Friends and Family Test From 1st April 2015 the Friends and Family Test is being introduced in all dental practices in England offering NHS services Meet the national requirements with our solution Delivery More info Request a callback Explore our services We develop and run surveys and feedback programmes across of health and social care Click on the different care areas to view the services we offer View all surveys Acute Care Staff Experience Community Care Mental Health Pharmacy Primary Care Clinical Commissioning Groups Charity Not for profit Private Create your programme Effective user experience programmes go further than just collecting data Explore these sections to find out more about the different stages involved Research Strategy Setting Understanding Experiences Measuring Experiences Analysis Reporting Improving Experiences Surveys Case Study Commissioning for quality The effective commissioning of a health and social care service is a significant challenge Decisions around service availability quality and utility are often complex and multi layered But it becomes increasingly difficult for commissioners to provide high quality services if they are not in touch with the experiences of the people using and in need of them Service user experiences of specific conditions care services and how they navigate care pathways need to be accounted for and understood when developing commissioning strategies Even after commissioning decisions are made people s experience of care services remain a key component in informing the quality of and access to the commissioned services themselves In 2013 the Picker Institute worked with two of London s largest Clinical Commissioning Groups CCGs to improve primary care quality

    Original URL path: http://www.pickereurope.org/working-with-us/measuring-experiences/primary-care/ (2016-02-12)
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  • Clinical Commissioning Groups - Picker Institute Europe
    to feel satisfied or dissatisfied We work to ensure the data you collect is robust representative and comparable meaning that it accurately reflects your patient demographic stands up to scrutiny and can be used with confidence to identify areas of best practice or those in need of improvement Explore our services We develop and run surveys and feedback programmes across of health and social care Click on the different care areas to view the services we offer View all surveys Acute Care Staff Experience Community Care Mental Health Pharmacy Primary Care Clinical Commissioning Groups Charity Not for profit Private Create your programme Effective user experience programmes go further than just collecting data Explore these sections to find out more about the different stages involved Research Strategy Setting Understanding Experiences Measuring Experiences Analysis Reporting Improving Experiences Surveys Case Study Commissioning for quality The effective commissioning of a health and social care service is a significant challenge Decisions around service availability quality and utility are often complex and multi layered But it becomes increasingly difficult for commissioners to provide high quality services if they are not in touch with the experiences of the people using and in need of them Service user experiences of specific conditions care services and how they navigate care pathways need to be accounted for and understood when developing commissioning strategies Even after commissioning decisions are made people s experience of care services remain a key component in informing the quality of and access to the commissioned services themselves In 2013 the Picker Institute worked with two of London s largest Clinical Commissioning Groups CCGs to improve primary care quality in the area by studying patients experience of access to local services Care user s experiences are vital to ensuring good commissioning decisions Although the objectives and approaches

    Original URL path: http://www.pickereurope.org/working-with-us/measuring-experiences/clinical-commissioning-groups/ (2016-02-12)
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  • Charity / Not for profit - Picker Institute Europe
    those you represent Would you like to increase impact on the care services provided so they better meet specific patient and service user needs In recent years we have supported a number of charities to increase their impact through building understanding and evidence around the needs and preferences of specific patient and service user groups The impact of these programmes has ranged from the development of new health and social care policy initiatives and service redesign to the evidence being used to help increase media representation of specific patient and service user groups We have worked with a variety of charities both large and small Some examples of recent partner charities are The Motor Neurone Disease Association Meningitis Trust Clic Sargent Bliss The British Lung Foundation Combat Stress Hearing Link the Sickle Cell Society The Centre for Mental Health Our work covers areas such as Partnerships and collaboration to increase reach and impact Feedback about charities and the services they provide Disease specific research including survey development and data collection Development of tools and questionnaires to collect the experiences of hard to reach groups Researching the needs and preferences for defined patient groups In house research and staff engagement experience surveys Explore our services We develop and run surveys and feedback programmes across of health and social care Click on the different care areas to view the services we offer View all surveys Acute Care Staff Experience Community Care Mental Health Pharmacy Primary Care Clinical Commissioning Groups Charity Not for profit Private Create your programme Effective user experience programmes go further than just collecting data Explore these sections to find out more about the different stages involved Research Strategy Setting Understanding Experiences Measuring Experiences Analysis Reporting Improving Experiences Surveys Our Methodology We are experienced in using a wide range of

    Original URL path: http://www.pickereurope.org/working-with-us/measuring-experiences/charity-not-for-profit/ (2016-02-12)
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  • Private - Picker Institute Europe
    contribute to a positive or negative experience We are not tied to one particular technology meaning we can work with you to identify the most suitable method for your patient group s Are dedicated to continuous improvement Our improvement resources and dedicated improvement team work with organisations to realise a culture that supports the delivery of the highest quality care Explore our services We develop and run surveys and feedback programmes across of health and social care Click on the different care areas to view the services we offer View all surveys Acute Care Staff Experience Community Care Mental Health Pharmacy Primary Care Clinical Commissioning Groups Charity Not for profit Private Create your programme Effective user experience programmes go further than just collecting data Explore these sections to find out more about the different stages involved Research Strategy Setting Understanding Experiences Measuring Experiences Analysis Reporting Improving Experiences Surveys Case Study Effective strategy setting All too often user experience and engagement programmes are created in a response to a mandatory requirement for measurement or an organisation s response to particular set of results and or complaints To deliver a consistently positive user experience it is vital that an organisation s user experience and engagement programmes form part of its strategic priorities A person centred approach to strategy setting In 2014 Bristol Community Health released their patient and public empowerment strategy Your Healthcare Your Way Bristol Community Health is a Community Interest Company and part of the growing social enterprise movement They employ over 1 100 staff the majority of whom are highly skilled frontline clinicians They provide a range of over 30 community healthcare services commissioned by the NHS in and around Bristol The services cover a diverse range of specialist clinical care from dermatology nursing to district nursing physiotherapy to

    Original URL path: http://www.pickereurope.org/working-with-us/measuring-experiences/private-2/ (2016-02-12)
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  • Tools & Resources - Picker Institute Europe
    Charity Not for profit Private Tools Resources Research Policy News Blog Events Other Picker Sites Picker Results Picker Deutschland Search Contact us Picker Results Picker Deutschland Share this Tools Resources Case studies Are you curious to see our work in practice Explore these in depth examples of some of the different ways we have supported commissioners and providers of health and social care to improve quality Read more FFT Score Calculator Do you want to understand your Friends and Family Test FFT score and what it means for your organisation Our free online resources explain how your score is calculated what it can and can t tell you and the key things that you and your colleagues will need to know if you want to compare scores Read more Toolkits Picker Institute Europe develop surveys and toolkits to assist organisations in understanding views and experiences of their patients service users and staff Some of these are available to licence please click here for further information Read more Talk to us about Requesting new tools or resources Request a callback Close Thanks for your interest Please fill in the form below and we ll get back to you asap Name Contact

    Original URL path: http://www.pickereurope.org/tools-resources/ (2016-02-12)
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  • Research & Policy - Picker Institute Europe
    06 This report describes and evaluates the implementation of an innovative programme to help patients diagnosed with either early stage localised prostate cancer or Benign Prostatic Hyperplasia BPH to reach good quality decisions about their treatment in partnership with healthcare professionals The programme was implemented in the urology departments of four NHS Hospital Trusts in England and was monitored and evaluated by researchers at Picker Institute Europe More info Continuity of care transition and co ordination Developing measures of people s self reported experiences of integrated care Date published 14 11 13 The Department of Health commissioned the Picker Institute and the University of Oxford to develop new questions to measure people s experiences of integrated care The aim of the project was to provide recommendations for a limited set of new questions to be included in up to seven existing national surveys More info Options appraisal on the measurement of people s experiences of integrated care Date published 14 11 13 This report was commissioned by the Department of Health to assist them in developing ways of measuring people s experiences of integrated care and specifically to provide An options appraisal to assess the feasibility and cost of a number of strategies for measuring people s experience of integrated care and recommendations on data sources that could be used to produce measures suitable for inclusion in the NHS and Adult Social Care Outcomes Frameworks More info Cancer follow up care the views of patients and carers expressed in a range of focus groups Date published 14 11 08 The Picker Institute was commissioned by NHS Improvement formerly the Cancer Services Collaborative Improvement Partnership and Macmillan Cancer Support to examine patient and carer views of health and social care services following treatment for cancer The views gathered were examined to identify both commonality and difference of opinion In addition the views of each group were separately examined to establish both areas of consensus and disagreement between the groups More info Effectiveness of care Women s views about safety in maternity care Date published 14 11 08 The aim of our study was to obtain the views of women with recent birth experiences about the safety of the maternity care they received to inform the King s Fund inquiry into the safety of maternity services in England The key objectives of the study were to provide an opportunity for women to identify their own areas of concern around safety and possible solutions to these and to explore in more detail the extent to which women are aware of and have concerns about factors related to safety such as communication and quality of working relationships between staff More info A hidden problem pain in older people Date published 14 11 07 The research aims to improve our understanding of how chronic pain is perceived and responded to in care homes in England by exploring the views and experiences of residents from nursing homes in different parts of the country This is the first major UK investigation to examine directly and in detail the chronic pain experiences of care home residents More info What do patients and relatives see as key competencies for intensive care doctors Date published 14 11 06 Doctors working in intensive care units have to deal with critical clinical problems that require high level technical skills and knowledge and their patients are often unconscious or otherwise incapacitated In this high pressured environment it is often difficult to assess individual patients wishes but research on their views together with those of their families and friends can help us to determine these preferences More info Patient involvement engagement and choice Shared Decision Making a pathfinder project for NHS East Midlands Date published 14 11 12 NHS East Midlands commissioned Picker Institute Europe to design and deliver a shared decision making project funded by the Department of Health s Pathfinder allocation to the Strategic Health Authority The work aimed to build on and contribute to the evidence base for understanding and supporting shared decision making develop recommendations for advancing shared decision making within local health services Key themes were identified and explored in depth in a series of focus groups This report describes these themes and the recommendations derived from all elements of the project More info Supporting Shared Decision Making a pathfinder project for NHS North West Date published 14 11 11 NHS East Midlands commissioned Picker Institute Europe to design and deliver a shared decision making project funded by the Department of Health s Pathfinder allocation to the Strategic Health Authority The work aimed to build on and contribute to the evidence base for understanding and supporting shared decision making develop recommendations for advancing shared decision making within local health services Key themes were identified and explored in depth in a series of focus groups This report describes these themes and the recommendations derived from all elements of the project More info The quality of patient engagement and involvement in primary care Date published 14 11 10 This report represents the findings of a study exploring patients engagement in their general practice consultations and their involvement in the development of general practice services The study has been undertaken as part of the Inquiry into the quality of general practice in England commissioned by The King s Fund which has aimed to examine and collect evidence on the quality of care and services provided by general practices in England King s Fund 2009 More info Patient preferences for alternative surgical techniques for abdominal aortic aneurysm repair Date published 14 11 08 This report describes a survey of 237 patients on the abdominal aortic aneurysm AAA screening programmes at two English acute hospital trusts The survey was used to assess whether patients expressed any preference between the two surgical treatment options endovascular aneurysm repair and open aneurysm repair The patients were all male aged 65 years or over and with an asymptomatic aortic aneurysm of between 4 0 and 5 5cm in diameter More info Engaging patients in their healthcare how is the UK doing relative to other countries Date published 14 11 06 Engaging patients in their healthcare and encouraging people to take responsibility for protecting their health are seen as the best way to ensure the sustainability of health systems We analysed data from the Commonwealth Fund s international health policy surveys carried out in 2004 and 2005 to examine the extent to which health professionals support patients to play an active role in their healthcare More info Patients experience of choosing where to undergo surgical treatment Date published 14 11 05 London Patient Choice LPC offered patients facing a wait of more than eight months for elective surgery the option of going to an alternative London provider that could offer faster treatment This study part of a wider evaluation of LPC focused on patients experience of the scheme More info How engaged are people in their health care findings of a national telephone survey Date published 14 11 05 A high quality healthcare system is one that puts patients at the centre of the treatment process Informed active patients are one half of the partnership approach that underpins effective healthcare So how comfortable are patients in discussing their care with professionals What do they understand about their conditions and the options open to them How confident are they in managing a chronic condition monitoring their symptoms and handling changes and setbacks More info Person centered health and social care systems Read our research and policy publications on person centred health and social care systems System level policy Patient experience indicators key for NHS Outcomes Framework to succeed Date published 14 11 14 Always at the forefront of the patient experience and person centred care conversation the Picker Institute Europe today issue the attached response to the Department of Health s Consultation on the NHS Outcomes Framework More info Education for partnership developments in medical education Date published 14 11 14 Many patients expect to play an active role in managing their own health care A growing body of evidence shows that people who are actively involved in protecting their health and managing their healthcare have better health outcomes In order to be fully engaged patients require help from clinicians who recognise and actively support their contribution and are willing to work with them as healthcare partners However evidence from patient surveys suggests that appropriate support from clinicians is not always forthcoming This study looked at the extent to which doctors are being trained to work in partnership with patients and explored gaps in both evidence and practice More info Where are the patients in decision making about their own care Date published 14 11 14 Patients can play a distinct role in protecting their health choosing appropriate treatments for episodes of ill health and managing chronic disease Considerable evidence suggests that patient engagement can improve their experience and satisfaction and also can be effective clinically and economically This policy brief outlines what the research evidence tells us about the effects of engaging patients in their clinical care and it reviews policy interventions that have been or could be implemented in different health care systems across Europe More info Exploring attitudes towards and experiences of the NHS in the North West Date published 14 11 07 NHS North West commissioned Picker Institute Europe to provide some input from staff and patients to inform their deliberations in response to Our NHS our future the Darzi review The Picker Institute ran twelve focus groups with patients staff and the public throughout the region exploring their experience and understanding of the NHS They were asked their views why they think the way they do and where they got their information from They were also asked to form a view as to priorities for development of the NHS in the near future More info System level research Patients experience of using hospital services Date published 10 12 15 The first longitudinal study of patient experience by trust Patients experience of using hospital services finds that while overall there have been small improvements in patient experience reported between 2005 and 2013 the results show a tendency towards inertia or regression to the average However when this is set against tightening funding since 2010 the fact that patient experience hasn t deteriorated is reassuring The report co written by The King s Fund and Picker Institute Europe analysed the inpatient survey data for nine years across 156 trusts accounting for more than half a million inpatients and found that generally there was a mixed pattern of performance For most trusts there was positive improvement in some areas and deterioration in others Where there has been a national policy focus improvements in patient experience can be seen at almost all trusts for example in ward cleanliness Where there have been system wide pressures beyond the hospital a deterioration in patient experience is often seen for example in lengths of wait for a bed after admission to hospital and timely discharge You can download a full summary of the report here More info NHS 111 Development and Testing of a new Patient Reported Experience Measure for Parents Date published 30 11 15 This report presents findings from a new NHS 111 Patient Reported Experience Measure PREM for parents The aim was to understand parents and carers overall experience of using NHS 111 as well as to investigate under what circumstances parents opt to use this service what factors may influence parents decision to follow the advice given by NHS 111 and to explore whether the most appropriate care pathway is followed Feedback was gathered from 1000 parents who used the service in North West London The current project forms part of a number of initiatives undertaken by the Royal College of Paediatrics and Child Health RCPCH to understand and improve the care pathway of children moving to primary and or secondary care with NHS 111 as the particular entry point Listening to the experiences of parents and carers can and should assist service providers with improving their services for those who use them and to ultimately ensure the service functions effectively More info Recommending a Friends and Family Test FFT for Children and Young People Date published 02 04 15 The NHS Friends and Family Test FFT is used across a range of services to collect feedback from adult patients and service users From April 2015 providers will also be required to offer the FFT to children and young people Ahead of this change Picker Institute Europe and Barts Health NHS Trust explored children s views of the FFT question to recommend a version that is suitable for a younger patient population This report details the findings from focus groups ward interviews cognitive testing and a pilot study and presents the recommended FFT question for children and young people based on children s preferences More info Parents Experiences of Neonatal Care Findings from Neonatal Survey 2014 Date published 10 03 15 This report presents the results of the Neonatal Survey 2014 to understand the experience of parents whose baby received care in a neonatal unit including local neonatal units special care baby units and neonatal intensive care units The survey was carried out by the Picker Institute in collaboration with Bliss the charity for babies born too soon too small too sick and NHS England who kindly part funded the survey 88 neonatal units from 72 NHS trusts and across 13 neonatal networks participated in the survey and the results aim to assist units in understanding where they are doing well and what could be improved A total of 6000 parents responded to the survey with an overall response rate of 37 6 The report contains overall results as well as breakdowns by network and unit type More info Development of New Models for Collection and Use of Patient Experience Information in the NHS Date published 13 01 15 The new models for measuring patient experience project was funded by the Department of Health s Policy Research Programme and was jointly led by the Picker Institute and University of Oxford The work aimed to Develop a simple conceptually grounded and unified model for assessing patient experience and to evaluate that model Evaluate whether and how pathway and service line focused assessments of patients experiences provide added value to standard organisational surveys The findings provide evidence of the factors which influence the success of patient experience initiatives in NHS organisations The implications for health policy and practice are presented More info The relationship between cancer patient experience and staff survey results Date published 14 11 13 Picker Institute Europe were contracted by Macmillan Cancer Support to investigate the relationship between the results for the Cancer Patient Experience Survey CPES and the NHS Staff Survey More info The reliability of trust level survey scores a comparison of three different scoring models Date published 14 11 12 Comparing trusts with one another can be useful for performance monitoring and quality improvement Three different scoring approaches were examined to determine how reliably they differentiated between trusts aggregated patient experience results More info The patient voice in revalidation a discourse analysis Date published 14 11 11 This report presents the findings of a discourse analysis of the patient voice in published documents on medical revalidation It has been prepared in collaboration with Marion Lynch to inform the work of the South Central Strategic Health Authority Revalidation Board The aim of the study was to analyse documents in the public domain to determine where and how the patient is located within discourses about medical revalidation More info Multi level analysis of inpatient experience Date published 14 11 11 This study aims to examine the association with differential patient survey responses of individual and trust level variables and identify any regional level differences in reported patient experience More info Parents experiences of neonatal care a report on the findings from a national survey Date published 07 03 11 The first national survey of parents experiences of neonatal care was carried out in 2010 11 with 125 neonatal units including special care baby units local neonatal units and neonatal intensive care units see Appendix 2 for a list of participating units The survey was carried out by 19 neonatal networks and was championed by Bliss the special care baby charity and also supported by the Department of Health Picker Institute Europe developed and co ordinated the survey in conjunction with Bliss and neonatal network representatives More info Discussion paper key domains of the experience of hospital outpatients Date published 14 11 10 A discussion paper designed to stimulate debate and support practical action to improve the experience of outpatients in NHS trusts in England The key issues examined are which aspects of outpatients experience of care and treatment relate most strongly to satisfaction with services can these be grouped into core domains of experience and which domains should be prioritised for quality improvement More info Core domains for measuring inpatient experience of care Date published 14 11 09 National indicators and survey questions are available for many care settings and patient conditions But patient experience can cover a very wide range of aspects of the organisation and delivery of patient care This leaves those who are responsible for establishing local measures facing many questions The purpose of this discussion paper is to help the NHS to answer those queries It specifically addresses the care and treatment of acute hospital inpatients although we would argue it has wider relevance to other patient groups More info An evaluation of the national cancer survivorship initiative test community projects Date published 14 11 09 This report presents the findings of a patient experience survey conducted as part of the evaluation of the National Cancer Survivorship Initiative NCSI test community projects It describes the baseline survey conducted during July October 2009 and presents the results of analysis of 1284 questionnaires completed

    Original URL path: http://www.pickereurope.org/research-policy/ (2016-02-12)
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  • News - Picker Institute Europe
    News NEW Health Visiting Service User Experience Toolkit launched nationwide Picker Institute Europe have developed and launched a Health Visitor Service User Experience Survey and toolkit designed specifically to measure the experiences of families who use these services across England Commissioned by NHS England the survey and toolkit are available to health visiting service providers in England to license free of charge 4 February 2016 Capturing the experiences of seldom heard groups providing quality maternity experiences to parents with learning disabilities Supported by NHS England CHANGE and Patient Experience Network PEN worked together in 2015 to provide a feedback platform for parents with learning disabilities with the aim of improving maternity care and experiences for this group of seldom heard service users 14 January 2016 New research exploring how frontline staff use patient experience data for service improvement University of Oxford and Picker Institute Europe are delighted to announce that they have been awarded 786 880 by the National Institute for Health Research to investigate how NHS frontline teams use different types of patient experience data for improvement 13 January 2016 Maternity services are improving but person centred care fundamentals are still being missed particularly in postnatal care Newly published 2015 NHS Maternity Survey results reflect a generally improving service despite continuing challenges around staffing levels and demand the majority of women are reporting positive maternity experiences However effective service user involvement a pillar of person centred care is not always being achieved particularly in terms of postnatal care 15 December 2015 Inpatient survey shows only modest improvements in patient experience The inpatient survey in England shows that over the past nine years trusts have seen only a modest improvement in quality of care as judged by patients says a new report from The King s Fund and Picker Institute

    Original URL path: http://www.pickereurope.org/news/ (2016-02-12)
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  • Blog - Picker Institute Europe
    2016 January 2016 December 2015 November 2015 October 2015 September 2015 August 2015 July 2015 June 2015 May 2015 April 2015 March 2015 February 2015 January 2015 December 2014 November 2014 October 2014 September 2014 August 2014 July 2014 June 2014 May 2014 Dr Andrew McCulloch Giuseppe Paparella Steve Sizmur Bridget Hopwood Steve Bough Chris Graham Phil Stylianides Amy Tallett Vincent Coole Amanda Attwood Sir Donald Irvine CBE MD FRCGP FRCP FMedSci Previous 1 of 19 Next 8 February Dr Andrew McCulloch View Author Biog Close Dr Andrew McCulloch Chief Executive Officer Andrew has been CEO of the Picker Institute Europe since 2013 Previously Andrew was CEO of the Mental Health Foundation Director of Policy at the Sainsbury Centre for Mental Health and an Assistant Secretary at the Department of Health He has a PhD in Psychology from Southampton University He has been a Trustee Chair and Patron of a number of healthcare charities and a non executive Director in the NHS and education sectors Andrew has served on a number of Government advisory committees Andrew s areas of expertise include patient and service user empowerment comparative healthcare policy public health mental health learning disabilities and later life He has been awarded the President s Medal by the Royal College of Psychiatrists in recognition of his contribution to the mental health field Close See all by Author The difference between getting self management right and wrong is small but of massive practical importance Dr Andrew McCulloch Part Two 29 January Dr Andrew McCulloch View Author Biog Close Dr Andrew McCulloch Chief Executive Officer Andrew has been CEO of the Picker Institute Europe since 2013 Previously Andrew was CEO of the Mental Health Foundation Director of Policy at the Sainsbury Centre for Mental Health and an Assistant Secretary at the Department

    Original URL path: http://www.pickereurope.org/blog/ (2016-02-12)
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