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  • Blog - Picker Institute Europe
    Labour Labour Party Conference learning disabilities Long term Conditions maternity Maternity Survey Mental Health National Survey Programme NHS NHS England parents Partnerships patient experience Patient Experience Network Awards Patient feedback Patient Opinion PEN Person centred care Policy politics principles of patient centred care Quality Royal College Midwives Ruth Evans Safety self management service user feedback Shared Decision Making Sickle Cell Disorder Social Media Staff the King s Fund Transition Transparency Trends Waiting Times February 2016 January 2016 December 2015 November 2015 October 2015 September 2015 August 2015 July 2015 June 2015 May 2015 April 2015 March 2015 February 2015 January 2015 December 2014 November 2014 October 2014 September 2014 August 2014 July 2014 June 2014 May 2014 Dr Andrew McCulloch Giuseppe Paparella Steve Sizmur Bridget Hopwood Steve Bough Chris Graham Phil Stylianides Amy Tallett Vincent Coole Amanda Attwood Sir Donald Irvine CBE MD FRCGP FRCP FMedSci Previous 5 of 9 Next 29 July Rachel Coney Chief Executive Healthwatch Oxfordshire See all by Author Healthwatch Oxfordshire in action Part two Tags Care quality Healthwatch Oxfordshire NHS patient experience Patient feedback 23 July Rachel Coney Chief Executive Healthwatch Oxfordshire See all by Author There is nothing more powerful or effective than feedback from a patient Tags Care quality Healthwatch Oxfordshire NHS patient experience service user feedback 20 July Dr Andrew McCulloch View Author Biog Close Dr Andrew McCulloch Chief Executive Officer Andrew has been CEO of the Picker Institute Europe since 2013 Previously Andrew was CEO of the Mental Health Foundation Director of Policy at the Sainsbury Centre for Mental Health and an Assistant Secretary at the Department of Health He has a PhD in Psychology from Southampton University He has been a Trustee Chair and Patron of a number of healthcare charities and a non executive Director in the NHS and

    Original URL path: http://www.pickereurope.org/blog/page/5/?tag=nhs (2016-02-12)
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  • Blog - Picker Institute Europe
    Labour Party Conference learning disabilities Long term Conditions maternity Maternity Survey Mental Health National Survey Programme NHS NHS England parents Partnerships patient experience Patient Experience Network Awards Patient feedback Patient Opinion PEN Person centred care Policy politics principles of patient centred care Quality Royal College Midwives Ruth Evans Safety self management service user feedback Shared Decision Making Sickle Cell Disorder Social Media Staff the King s Fund Transition Transparency Trends Waiting Times February 2016 January 2016 December 2015 November 2015 October 2015 September 2015 August 2015 July 2015 June 2015 May 2015 April 2015 March 2015 February 2015 January 2015 December 2014 November 2014 October 2014 September 2014 August 2014 July 2014 June 2014 May 2014 Dr Andrew McCulloch Giuseppe Paparella Steve Sizmur Bridget Hopwood Steve Bough Chris Graham Phil Stylianides Amy Tallett Vincent Coole Amanda Attwood Sir Donald Irvine CBE MD FRCGP FRCP FMedSci Previous 5 of 5 Next 23 July Rachel Coney Chief Executive Healthwatch Oxfordshire See all by Author There is nothing more powerful or effective than feedback from a patient Tags Care quality Healthwatch Oxfordshire NHS patient experience service user feedback 16 June James Munro CEO Patient Opinion See all by Author Good communication is at the root of humanity in healthcare James Munro CEO Patient Opinion on learning from patient stories Tags communication NHS patient experience Patient Opinion 11 June Dr Andrew McCulloch View Author Biog Close Dr Andrew McCulloch Chief Executive Officer Andrew has been CEO of the Picker Institute Europe since 2013 Previously Andrew was CEO of the Mental Health Foundation Director of Policy at the Sainsbury Centre for Mental Health and an Assistant Secretary at the Department of Health He has a PhD in Psychology from Southampton University He has been a Trustee Chair and Patron of a number of healthcare charities

    Original URL path: http://www.pickereurope.org/blog/page/5/?tag=patient-experience (2016-02-12)
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  • Blog - Picker Institute Europe
    Sir Donald Irvine CBE MD FRCGP FRCP FMedSci Previous 3 of 6 Next 20 July Dr Andrew McCulloch View Author Biog Close Dr Andrew McCulloch Chief Executive Officer Andrew has been CEO of the Picker Institute Europe since 2013 Previously Andrew was CEO of the Mental Health Foundation Director of Policy at the Sainsbury Centre for Mental Health and an Assistant Secretary at the Department of Health He has a PhD in Psychology from Southampton University He has been a Trustee Chair and Patron of a number of healthcare charities and a non executive Director in the NHS and education sectors Andrew has served on a number of Government advisory committees Andrew s areas of expertise include patient and service user empowerment comparative healthcare policy public health mental health learning disabilities and later life He has been awarded the President s Medal by the Royal College of Psychiatrists in recognition of his contribution to the mental health field Close See all by Author Involvement is more than a survey or email it s a long term cultural and behavioural commitment Tags Always Events Cultural Change Involvement NHS Person centred care Staff 11 June Dr Andrew McCulloch View Author Biog Close Dr Andrew McCulloch Chief Executive Officer Andrew has been CEO of the Picker Institute Europe since 2013 Previously Andrew was CEO of the Mental Health Foundation Director of Policy at the Sainsbury Centre for Mental Health and an Assistant Secretary at the Department of Health He has a PhD in Psychology from Southampton University He has been a Trustee Chair and Patron of a number of healthcare charities and a non executive Director in the NHS and education sectors Andrew has served on a number of Government advisory committees Andrew s areas of expertise include patient and service user empowerment

    Original URL path: http://www.pickereurope.org/blog/page/3/?author=Dr%20Andrew%20McCulloch (2016-02-12)
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  • Blog - Picker Institute Europe
    Patient Experience Network Awards Patient feedback Patient Opinion PEN Person centred care Policy politics principles of patient centred care Quality Royal College Midwives Ruth Evans Safety self management service user feedback Shared Decision Making Sickle Cell Disorder Social Media Staff the King s Fund Transition Transparency Trends Waiting Times February 2016 January 2016 December 2015 November 2015 October 2015 September 2015 August 2015 July 2015 June 2015 May 2015 April 2015 March 2015 February 2015 January 2015 December 2014 November 2014 October 2014 September 2014 August 2014 July 2014 June 2014 May 2014 Dr Andrew McCulloch Giuseppe Paparella Steve Sizmur Bridget Hopwood Steve Bough Chris Graham Phil Stylianides Amy Tallett Vincent Coole Amanda Attwood Sir Donald Irvine CBE MD FRCGP FRCP FMedSci Previous 6 of 19 Next 2 October Giuseppe Paparella View Author Biog Close Giuseppe Paparella Policy Officer Giuseppe works as the Picker Institute s Policy Officer having originally joined the organisation on the Graduate Trainee Programme Close See all by Author A person centred approach is the key to success for Labour s mental health policy Tags Jeremy Corbyn Labour Labour Party Conference Mental Health NHS Person centred care 17 September Dr Andrew McCulloch View Author Biog Close Dr Andrew McCulloch Chief Executive Officer Andrew has been CEO of the Picker Institute Europe since 2013 Previously Andrew was CEO of the Mental Health Foundation Director of Policy at the Sainsbury Centre for Mental Health and an Assistant Secretary at the Department of Health He has a PhD in Psychology from Southampton University He has been a Trustee Chair and Patron of a number of healthcare charities and a non executive Director in the NHS and education sectors Andrew has served on a number of Government advisory committees Andrew s areas of expertise include patient and service user empowerment

    Original URL path: http://www.pickereurope.org/blog/page/6/ (2016-02-12)
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  • 2015-11-02-WhistleblowingReportComment-Final - Picker Institute Europe
    Deutschland Read more NEW Health Visiting Service User Experience Toolkit launched nationwide Read more Capturing the experiences of seldom heard groups providing quality maternity experiences to parents with learning disabilities Read more New research exploring how frontline staff use patient experience data for service improvement Share this News 2015 11 02 WhistleblowingReportComment Final 11 February 2015 2015 11 02 WhistleblowingReportComment Final Leave a comment Cancel reply Comment Name Email Talk

    Original URL path: http://www.pickereurope.org/news/picker-institute-europe-responds-sir-robert-franciss-whistleblowing-report/2015-11-02-whistleblowingreportcomment-final/ (2016-02-12)
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  • Picker Institute Europe responds to the National Quality Board’s (NQB’s) revised Narrative on Patient Experience - Picker Institute Europe
    identified in our open commentary on the draft narrative have been addressed Most obviously and usefully there is a much greater emphasis on the evidence base supporting the narrative There is also a clearer acknowledgement of system level accountability The roles that different organisations play in helping to improve care experiences is more fully expressed which should be useful for services developing their focus on patient experience On the subject of the individual there is a strong focus on the need to recognise and treat people as individuals at every stage of their care journey Although the narrative has a different focus on what is measured rather than what should be expected the eight characteristics of patient experience described in the narrative relate closely to the established Picker Principles of Patient Centred Care Whilst much of the content is improved there remain some areas that should be expressed more strongly Importantly the friends and family element essential for any person and family centred approach appears underdeveloped Though two of the statements mention family and friends as loved ones and those who are important to me the phrasing and approach suggest that the responsibility lies with the patients to encourage staff communication with their relatives and friends Instead we argue it should be shared responsibility of the service to welcome support the involvement of patients family and friends While the narrative is useful it is important to view it in the context of its intended scope which is to look at how patient experience is measured mainly in acute hospital settings This focus on patient experience is distinct from a broader view on person centred care and there are noted limitations to the range of the narrative There are particular evidence gaps in relation to mental health children s and carer

    Original URL path: http://www.pickereurope.org/news/picker-institute-europe-responds-national-quality-boards-nqbs-revised-narrative-patient-experience/ (2016-02-12)
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  • Blog - Picker Institute Europe
    Maternity Survey Mental Health National Survey Programme NHS NHS England parents Partnerships patient experience Patient Experience Network Awards Patient feedback Patient Opinion PEN Person centred care Policy politics principles of patient centred care Quality Royal College Midwives Ruth Evans Safety self management service user feedback Shared Decision Making Sickle Cell Disorder Social Media Staff the King s Fund Transition Transparency Trends Waiting Times February 2016 January 2016 December 2015 November 2015 October 2015 September 2015 August 2015 July 2015 June 2015 May 2015 April 2015 March 2015 February 2015 January 2015 December 2014 November 2014 October 2014 September 2014 August 2014 July 2014 June 2014 May 2014 Dr Andrew McCulloch Giuseppe Paparella Steve Sizmur Bridget Hopwood Steve Bough Chris Graham Phil Stylianides Amy Tallett Vincent Coole Amanda Attwood Sir Donald Irvine CBE MD FRCGP FRCP FMedSci Previous 6 of 9 Next 1 July Professor Neena Modi President of the Royal College of Paediatrics and Child Health See all by Author Now we have this report it is vital that we share its findings RCPCH President responds to national children s inpatient and day case survey Tags Children and Young People National Survey Programme NHS 16 June James Munro CEO Patient Opinion See all by Author Good communication is at the root of humanity in healthcare James Munro CEO Patient Opinion on learning from patient stories Tags communication NHS patient experience Patient Opinion 11 June Dr Andrew McCulloch View Author Biog Close Dr Andrew McCulloch Chief Executive Officer Andrew has been CEO of the Picker Institute Europe since 2013 Previously Andrew was CEO of the Mental Health Foundation Director of Policy at the Sainsbury Centre for Mental Health and an Assistant Secretary at the Department of Health He has a PhD in Psychology from Southampton University He has been a Trustee

    Original URL path: http://www.pickereurope.org/blog/page/6/?tag=nhs (2016-02-12)
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  • Blog - Picker Institute Europe
    feedback Shared Decision Making Sickle Cell Disorder Social Media Staff the King s Fund Transition Transparency Trends Waiting Times February 2016 January 2016 December 2015 November 2015 October 2015 September 2015 August 2015 July 2015 June 2015 May 2015 April 2015 March 2015 February 2015 January 2015 December 2014 November 2014 October 2014 September 2014 August 2014 July 2014 June 2014 May 2014 Dr Andrew McCulloch Giuseppe Paparella Steve Sizmur Bridget Hopwood Steve Bough Chris Graham Phil Stylianides Amy Tallett Vincent Coole Amanda Attwood Sir Donald Irvine CBE MD FRCGP FRCP FMedSci Previous 7 of 19 Next 10 August Dr Andrew McCulloch View Author Biog Close Dr Andrew McCulloch Chief Executive Officer Andrew has been CEO of the Picker Institute Europe since 2013 Previously Andrew was CEO of the Mental Health Foundation Director of Policy at the Sainsbury Centre for Mental Health and an Assistant Secretary at the Department of Health He has a PhD in Psychology from Southampton University He has been a Trustee Chair and Patron of a number of healthcare charities and a non executive Director in the NHS and education sectors Andrew has served on a number of Government advisory committees Andrew s areas of expertise include patient and service user empowerment comparative healthcare policy public health mental health learning disabilities and later life He has been awarded the President s Medal by the Royal College of Psychiatrists in recognition of his contribution to the mental health field Close See all by Author Integration is a facilitator to effective care coordination not the answer Tags care coordination NHS patient experience Person centred care service user feedback 31 July Bridget Hopwood View Author Biog Close Bridget Hopwood Director of Health Experiences Bridget is Director of the Health Experiences Team which specialises in understanding the experiences of vulnerable

    Original URL path: http://www.pickereurope.org/blog/page/7/ (2016-02-12)
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