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  • Events - Picker Institute Europe
    us Our mission values Meet the team Principles of patient centred care Our history impact How we are governed Our accreditations Our work Join our team Media centre Share this Events Keep up to date with the latest industry and Picker Institute Europe run events April Wednesday 13 April We will be hosting an interactive session at The Beryl Institute Patient Experience Conference 2016 Presented by Dr Andrew McCulloch Visit

    Original URL path: http://www.pickereurope.org/events/ (2016-02-12)
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  • Contact us - Picker Institute Europe
    of the details below or by completing our enquiry form Get in touch 7 44 0 1865 208100 info pickereurope ac uk T PickerInstitute L picker institute europe Send us a message Name Email Message I do not intend to spam Email us Find us Picker Institute Europe Buxton Court 3 West Way Oxford OX2 0JB Get directions Your message has been sent We ll get back to you as

    Original URL path: http://www.pickereurope.org/contact-us/ (2016-02-12)
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  • NEW Health Visiting Service User Experience Toolkit launched nationwide - Picker Institute Europe
    care Share this News NEW Health Visiting Service User Experience Toolkit launched nationwide 4 February 2016 Picker Institute Europe have developed and launched a Health Visitor Service User Experience Survey and toolkit designed specifically to measure the experiences of families who use these services across England Commissioned by NHS England the survey and toolkit are available to health visiting service providers in England to license free of charge Like all Picker Institute Europe questionnaires it was created using rigorous research that included a stakeholder consultation and in depth interviews and cognitive testing with service users This approach has ensured that the survey is fit for purpose and that the right questions are asked in the most appropriate way The survey was piloted with an NHS and a non NHS Local Authority provider This demonstrated that it can be used to deliver actionable results which can support health visiting providers in understanding people s experiences of the service It can also inform care provider decisions ultimately driving the data into service and commissioning improvements A toolkit was developed alongside the pilot phase containing supporting guidance that enables providers to implement the survey themselves Available to licence and download free of charge from the Picker Institute website service providers in England can use the toolkit independently to canvass people s feedback or alternatively contract Picker Institute Europe to run and implement the survey implementation and or data analysis and reporting on their behalf Notes to Editors The Health Visiting Toolkit is available to download here For further information about the Health Visiting Toolkit including queries about access to the toolkit outside of England please contact Amanda Attwood and Tamara van Doorn on HVToolKit pickereurope ac uk Picker Institute Europe are a leading charity dedicated to healthcare improvement and more specifically to understanding

    Original URL path: http://www.pickereurope.org/news/new-health-visiting-service-user-experience-toolkit-launched-nationwide/ (2016-02-12)
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  • Maternity services are improving but person-centred care fundamentals are still being missed – particularly in postnatal care - Picker Institute Europe
    enough information from either a midwife or doctor to help you decide where to have your baby Postnatal care is an area in need of particular focus Once mothers returned home they reported poorer continuity of care and there were some gaps in information and support Only 28 of mothers saw the same midwife for each of their postnatal appointments and check ups despite the majority 78 seeing a midwife no more than four times after returning home Although almost all mothers 97 were asked how they were feeling emotionally only 57 were given information about potential postnatal emotional changes Similarly less than two in three women said that they definitely got enough help and advice about feeding their baby in the six weeks after the birth although this did represent an improvement from 2013 65 vs 63 Commenting on the results Dr Andrew McCulloch Chief Executive at the Picker Institute said We welcome the publication which provides encouraging evidence that more women are having positive maternity experiences by comparison to 2013 results Mothers reported generally positive experiences of antenatal and intrapartum care but more attention needs to be paid to postnatal experiences Duty of care does not stop at the hospital exit A quality process means considering a mother s full maternal experience Good information and support around physical and emotional wellbeing as well as practical issues such as feeding are vital especially for first time mothers The survey shows too many gaps in these areas For person centred care to be effective active involvement in decision making is a must Without transparent communication and proportionate information provision it cannot be properly achieved Getting person centred care right starts with taking responsibility for providing it and building and driving a culture that enables it The fact that more mothers

    Original URL path: http://www.pickereurope.org/news/maternity-services-are-improving-but-person-centred-care-fundamentals-are-still-being-missed-particular-in-postnatal-care/ (2016-02-12)
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  • Capturing the experiences of seldom-heard groups - providing quality maternity experiences to parents with learning disabilities - Picker Institute Europe
    held about a range of people involved in the maternity experience The groups were asked to discuss each type of person involved in their experience of parenthood including themselves as parents and how much power they felt they had over them and their experience and the impact their role had on the maternity care provided in general Each person was added to the ladder depending on how much power the parents felt they had the most sitting at the top of the ladder and the bottom the least Insights were condensed and compiled into a typical ladder of power with comments from parents As you can see from the image below the majority of participating parents with learning difficulties saw themselves as having the least power in their experience and sitting at the bottom of the ladder Overall the parents felt the areas of their experience that worked well were access to the community midwife where buddy schemes existed these were well received the advocacy provided support groups e g Georgie Mums Camden People First The areas parents felt did not work well and had a negative impact on their maternity experience were Being judged all the time Attitude of staff Conflicting information people telling you different things Not supported to breast feed If in pain not supported by the midwife Most Dads did not feel welcomed during birth No support when babies taken away Encouraged to have an abortion without being told why Ability to get appointments at the GP Recommendations Parents were also asked to consider what they would change about the maternity experience Though views differed from individual to individual there were some core themes and areas put forward People improvements Provide training of how to work with parents with a learning disability both midwives and social workers Attitude and behaviour particularly people on the wards and in the GP practice Communication many parents struggle with literacy or have a short attention span so provide resources that will help e g easy read DVDs pictures and be happy to repeat important messages Physical improvements Cleanliness ensure wards are hygienic Temperature make sure wards are not too cold Uniforms colour of the uniforms can be very confusing I am a mother myself with learning disabilities who has lost her children to social services so I was delighted to receive this project and to hear what other mums and dads thought of the maternity services and how to improve them We met parents in all different areas of England from starting off in Leeds to finishing off in London and each area was different In Newcastle I felt that though the mums there were supporting each other through peer support they did not get enough support from services and were not told enough information about if or why their child was being removed from their care In Bath some of the mothers received good support as their children were born in a hospital where the nurses have a trained

    Original URL path: http://www.pickereurope.org/news/capturing-experiences-seldom-heard-groups-providing-quality-maternity-experiences-parents-learning-disabilities/ (2016-02-12)
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  • Self-management in practice - Picker Institute Europe
    worker position in North West London an area with a high population of people living with the condition Such improvements could not have been made accurately without service user feedback to inform them Shared decision making A shared decision making model enables people to have the highest sustainable quality of life possible It also allows individuals to assume as much or as little control over their treatment as they choose Before a patient care plan has been set a conversation is needed about what they want and need from their treatment and crucially how much or little they want to be involved in delivering it Making any assumptions in this area can be highly detrimental to treatment success Some people are also simply not ready to self care preferring to let clinicians lead decisions Stigmatising them or pressurising them to do more will only backfire in the long run Person centred patient education Recent research shows that almost half of patients leave a doctor s office not knowing what they were told or what they are supposed to do often leaving them anxious and in some cases to disengaging with services Educating patients and staff about service user needs is key to communicating care information in a way that is appropriate for and tailored to the individual Central and North West London NHS Foundation Trust is one organisation taking an innovative approach in this area At their Recovery Wellbeing College they run a recovery through education programme where the patients are essentially the students and their core subject is learning how best to treat and take care of themselves The combination of receiving advice and information about their condition and effectively learning themselves instills confidence and empowers people to be more self reliant defining what a normal life is for them outside of hospital treatment Peer Support Shared experience and understanding how another person effectively manages and makes decision about their care are integral to the self management agenda For example the recent launch of the first TripAdvisor style website for care homes allows residents and relatives to give reviews of care homes and a star rating allowing others to use this information to support choosing the right one for them Outside of public forums connecting with people in similar circumstance is not always easy and ideally needs to be facilitated by the health service A combination of increased funding and training for peer support organisations as well as advice on how to access such services would enable and empower people to better manage their own care journey Patient driven health information economy Patient records are key to communication care coordination and continuity As patients attempt to and often want to manage their own health and conditions the issue of easily accessing these records has increased in relevance and ignited conversations around patient held records Entrusting patients to carry their records themselves would ensure that their care history always goes wherever they do both within the service and outside of

    Original URL path: http://www.pickereurope.org/news/blog/self-management-in-practice/ (2016-02-12)
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  • New research exploring how frontline staff use patient experience data for service improvement - Picker Institute Europe
    to learning from and improving patient experience helping the teams to develop and implement their own interventions and measures The project s Chief Investigator Louise Locock Director of Applied Research Health Experiences Research Group at the University of Oxford s Nuffield Department of Primary Care Health Sciences said Improving patient experience is currently a high priority for the NHS but change has been slow There is an awareness of the importance of patient experience and we need to learn lessons about what works in which contexts and share learning across the NHS Neil Churchill Director of Patient Experience at NHS England and a co applicant on the research said The NHS is a world leader in prompting patients families and staff to give feedback about their experiences of care but we are not yet using that feedback consistently or to full effect in making improvements to services This important study will help us improve the way we listen to patients carers and staff and act on what they tell us The research will run for 27 months and in early 2018 a practical toolkit for the NHS on strategies for making patient experience data more convincing credible and useful for frontline teams and Trusts will be released How can you be involved in this exciting opportunity We will be recruiting six NHS acute trusts to collaborate in this research Jenny King Associate Director of Research at the Picker Institute said This is a great opportunity for acute trusts to join a learning community and receive expert support in improving patient experience If your trust is interested in being one of the six sites please contact Jenny at the details listed below in the Notes to Editors section The programme presents independent research funded by the National Institute for Health Research NIHR under its Health Services and Delivery Research funding scheme 14 156 06 The views expressed in this press release are those of the authors and not necessarily those of the NHS the NIHR or the Department of Health A copy of the press release can be downloaded here NOTES TO EDITORS 1 To get involved with or learn more about this project contact 2 Louise Locock Director of Applied Research Health Experiences Research Group Nuffield Department of Primary Care Health Sciences University of Oxford Tel 44 1865 289303 Email louise locock phc ox ac uk 3 Jenny King Associate Director Research Picker Institute Europe Tel 44 0 1865 208130 Email jenny king pickereurope ac uk 4 The Picker Institute are a leading international charity dedicated to continuous health and social care quality improvement More specifically they work to effectively understand and use people s experiences as a tool to support care quality and patient experience improvement 5 For all Picker Institute Europe media enquiries speaker opportunities and recent news please contact Lanisha Butterfield on Lanisha butterfield pickereurope ac uk or 01865 208166 6 For further information about Picker Institute Europe visit http www pickereurope org 7 Oxford University s

    Original URL path: http://www.pickereurope.org/news/new-research-exploring-frontline-staff-use-patient-experience-data-service-improvement/ (2016-02-12)
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  • Inpatient survey shows only modest improvements in patient experience - Picker Institute Europe
    the data to good effect One trust told us how having identified noise at night as a key issue for patients they had introduced night masks and ear plugs for patients and installed soft close bins and doors on wards This was subsequently reflected in their inpatient scores Trusts need to overcome the challenges that are preventing them from using the data in systematic and sustained ways to improve services these are around leadership culture staff engagement resource and system pressures and trust wide co ordination There also needs to be greater understanding within trusts of how to use the data effectively and the limitations it can present Changes year on year can often be due to random variation and it is much more informative to look at longer term trends as this report does to see significant change The data should also be supplemented with local knowledge as this will bring further context to the results A good example of this is at Maidstone and Tunbridge Wells NHS Trust which in 2006 was in the lowest 20 per cent of trusts for ward cleanliness in the inpatient survey and in 2007 was investigated for a superbug outbreak Its cleanliness score then rose sharply for subsequent years Policy makers regulators and commissioners should be aware of these data related issues in order to use the data to offer valuable insights and set realistic expectations about performance improvements The report concluded that the inpatient survey data is underutilised at both the national and local level and needs to be used more effectively if it is going to drive better quality in inpatient care The report s analysis will help trusts to identify what they are doing well and where they need to direct their attention to deliver improvement Veena Raleigh Senior Fellow at The King s Fund and the report s author said At a time when the NHS is under increasing financial pressure it is good news to see that inpatient care has continued to improve in hospitals across the country However this improvement has been modest and it s time for this valuable survey to be used more effectively Many trusts are already demonstrating how they can use the survey to enhance care and we hope this analysis will enable more trusts to access the data to make patients experience in hospital as positive as possible She added Policy makers commissioners and regulators must also recognise that sustained improvement in the experience of hospital inpatients is unlikely unless the pressures in the wider health and care system ease Chris Graham Director of Research and Policy at Picker Institute Europe and the report s author added Our discussions with five trusts showed the challenges many of them faced in using the survey more effectively In many cases challenges are longstanding and this is reflected in results that show limited improvement for over a decade It is now time for all trusts to adopt an organisational wide approach to the survey

    Original URL path: http://www.pickereurope.org/news/inpatient-survey-shows-only-modest-improvements-in-patient-experience/ (2016-02-12)
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