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  • SD1 - New Customer Information
    Water Management Program Storm Drain Marking Program Watershed Management Wet Weather Overflow Public Notification Program Resources Projects SD1 Projects In Your Neighborhood Documents Forms All Documents and Forms Consent Decree Reports Customer Service Education Financial Regulations and Policies Storm Water Wastewater Watershed Assessment Contact Us New Customer Information Rain Event Preparations Private Lateral Repair Program Open Records Policy Requests View SD1 Board Meetings SD1 Financial Records Bids RFPs RFQs New payment options now available Spring clean storm drains See All News 05 17 2016 SD1 Board of Directors Meeting 05 30 2016 Offices Closed Memorial Day 06 21 2016 SD1 Board of Directors Meeting See All Events Proudly Serving Our Customers Welcome to SD1 Northern Kentucky s wastewater and storm water utility We are responsible for the collection and treatment of wastewater the water that goes down the drains and toilets inside your home or business as well as the management of flooding erosion and water pollution caused by storm water runoff throughout the region It is SD1 s goal to provide our customers in Boone Campbell and Kenton Counties with safe and reliable services that protect public health property and the environment and preserve Northern Kentucky s quality of life for generations to come Main Office Information 1045 Eaton Drive Ft Wright KY 41017 859 578 7450 info sd1 org Hours of Operation Monday through Friday 8 a m until 4 30 p m Activating or Canceling Your Sanitary Sewer Service To activate or cancel your sanitary sewer service please contact your water district SD1 bills from water district records therefore these changes must be made through them Boone County Water District 859 586 6155 Florence Water District 859 371 5714 Northern Kentucky Water District 859 578 9898 Billing Information Sanitary Sewer Billing Information Storm Water Billing Information Payment

    Original URL path: http://www.sd1.org/CustomerService/NewCustomerInformation.aspx (2016-05-01)
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  • SD1 - Sanitary Sewer Billing Information
    Events Sanitary Sewer Billing Quick Links Payment Options Activate or Cancel Your Sanitary Sewer Service Tips for Conserving Water SD1 s Rules and Regulations PDF Storm Water Billing Information New Customer Information The pipes and treatment plants SD1 maintains make it possible for you to flush and drain wastewater from your home SD1 makes sure it is conveyed through pipes and is cleaned at a wastewater treatment plant before it is released safely into the environment The sanitary sewer fee you pay supports these important services Rates for Fiscal Year 2016 Residential customers currently pay 7 02 for every 100 cubic feet 1 HCF of water they use The average residential customer uses about 600 cubic feet 6 HCF of water each month leading to an average monthly charge of 42 12 Non residential rates and fees vary For a complete list of SD1 s rates and fees click here Every time water drains from your home you add wastewater to the sanitary sewer system Your Bill is Based on How Much Water You Use Residential The amount of water you use determines your home s sanitary sewer charge That s because water coming into your home typically exits through a drain that leads to sanitary sewers However car washing lawn watering and other summertime outdoor activities use water that does not drain to the sanitary sewer system so SD1 uses a winter usage factor to compensate for this disparity The winter usage factor is calculated annually based on how much water you use during the winter months SD1 gets this information from the meter readings taken by area water providers during the months listed below Water Provider Meter Reading Dates for Winter Usage Factor Northern Kentucky Water District Oct 1 April 30 Florence Water District Oct 1 April 30

    Original URL path: http://www.sd1.org/CustomerService/WasteWaterBillingInformation.aspx (2016-05-01)
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  • SD1 - Storm Water Billing Information
    properly managed storm water runoff can also cause erosion of the soil that supports roadways and other infrastructure and can lead to pollution in area streams Rates for Fiscal Year 2016 Standard single family residential properties currently pay a flat monthly fee of 5 04 for storm water services For a complete list of SD1 s rates and fees including for non residential customers click here Your Bill is Based on Impervious Surface Area Sidewalks driveways rooftops parking lots and streets are all impervious surfaces that prohibit rain and snowmelt from soaking into the ground leading to storm water runoff Because all properties with impervious surfaces contribute to storm water runoff issues the fee supporting SD1 s storm water management services is based on the amount of impervious surface area on each property What s an ERU ERU stands for equivalent residential unit An ERU is equal to 2 600 square feet or about the average impervious area of a standard Northern Kentucky residential property Residential Standard residential customers pay a flat monthly fee of 5 04 the charge for one equivalent residential unit ERU An ERU is equal to 2 600 square feet of impervious surface area which is approximately the average impervious surface area per residential property across Boone Campbell and Kenton counties All residential properties defined as detached single family homes and duplexes on a single parcel are charged for one ERU each month Non residential Non residential property owners are billed monthly or quarterly based on the actual amount of impervious area on the property as broken down into ERUs An ERU is an equivalent residential unit and is equal to 2 600 square feet For every 2 600 square feet of impervious surface on a non residential parcel the property is currently charged 5 04

    Original URL path: http://www.sd1.org/CustomerService/StormWaterBillingInfo.aspx (2016-05-01)
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  • SD1 - PaymentOptions
    of Directors Meeting See All Events Payment Options We know convenience is important to our customers so SD1 in partnership with Paymentus offers a variety of ways for customers to pay their bill By phone Call SD1 s automated phone system which is powered by Paymentus anytime at 1 844 508 3528 to make a payment over the phone This service is available 24 7 Payments are accepted over the phone at no additional charge by using Visa MasterCard or Discover If you have a question regarding your SD1 bill call 859 578 7450 to speak with a customer contact agent during regular business hours Monday through Friday 8 a m to 4 30 p m Important Customer Notes Have your account number available when making a payment If you are making a payment by credit card there is a 1 000 limit If you are making a payment by e check there is a 125 000 limit The limits are per transaction multiple payments can be made Auto withdrawal Register online with Paymentus to have your payments automatically withdrawn from your checking or savings account or automatically charged to your credit card If you sign up for the auto withdrawal option through Paymentus be sure to cancel any previous auto withdrawal you have set up to pay your SD1 bill Online one time Make a one time payment online with Paymentus without registering for an account E bill Sign up to receive an e bill by registering online with Paymentus Mobile app Receive alerts via text or use your phone or tablet to pay your bill through our new app SD1 Mobile The app which is powered by Paymentus is available for both iOS and Android users via the App Store and Google Play In person SD1 accepts payments

    Original URL path: http://www.sd1.org/CustomerService/PaymentOptions.aspx (2016-05-01)
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  • SD1 - Prepare for Heavy Precipitation
    SD1 Board Meetings SD1 Financial Records Bids RFPs RFQs New payment options now available Spring clean storm drains See All News 05 17 2016 SD1 Board of Directors Meeting 05 30 2016 Offices Closed Memorial Day 06 21 2016 SD1 Board of Directors Meeting See All Events Prepare for Heavy Precipitation Heavy rainfall or snowmelt can cause flooding sewer backups and drainage issues to properties and neighborhoods SD1 takes measures to prevent this through proper maintenance of public storm water infrastructure but property owners also can take steps to reduce the risk of damage related to excess storm water You can prevent storm water damage Clear all gutters downspouts and private drains driveway and area of any debris before and during a rain event to ensure rain doesn t wash debris back over the grate and cause flooding Look for street grates and drains in the public right of way that are clogged or covered If you see debris over them you may remove it yourself or contact your city to ask them to clear them Your sump pump if you have one should be in working order and you should have a backup battery power source in the case of a power outage Make sure your private laterals are working properly Have a plumber inspect them periodically When undertaking outdoor projects try to choose materials that are not impervious which would increase surface water runoff Call SD1 if there are any sinkholes or any signs of storm system failure such as pipes coming apart Follow these clean up tips after a sewer backup occurs in your basement Do not discard debris grass clippings construction waste trimmed tree branches or any other landscaping over hillsides or into wooded areas This debris will eventually end up in drainage ditches and creeks

    Original URL path: http://www.sd1.org/CustomerService/RainEventPreparations.aspx (2016-05-01)
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  • SD1 - DRIP
    What is storm water runoff and how does it impact the community Most rain water that falls from the sky seeps into the ground but if the ground is saturated frozen or covered by hard surfaces like a concrete driveway or a paved parking lot the water is unable to soak into the ground and instead flows over the land creating what is known as storm water runoff Northern Kentucky s creeks lakes and rivers all depend upon storm water to soak into the ground to replenish water levels However unmanaged runoff can cause problems in urbanized areas When storm water flows over the ground and other hard surfaces it picks up pollutants like litter oil pet waste and chemicals from fertilizers and pesticides and carries those pollutants to SD1 s storm sewer system which instead of leading to a treatment plant discharges storm water and any pollutants it picks up directly into the nearest creek or river Because SD1 doesn t treat storm water runoff like we do wastewater these pollutants harm water quality in the local creeks and rivers we use for drinking water and recreation threatening public health and harming aquatic life Excess storm water runoff can also cause flooding and erosion in developed communities resulting in expensive and inconvenient property damage What is DRIP SD1 strives to develop and implement effective storm water management programs and policies that focus on preventing storm water pollution and managing the quantity and quality of storm water runoff in the region The Disconnection Redirection Infiltration Program or DRIP provides homeowners with step by step guides to help them implement methods of managing storm water runoff in their own yards and neighborhoods How can SD1 help you manage storm water runoff A few effective methods homeowners can use to help manage

    Original URL path: http://www.sd1.org/ProjectsandPrograms/DRIP.aspx (2016-05-01)
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  • SD1 - Education Program
    or Field Trip Fats Oils and Grease FOG Program Residential FOG Commercial FOG Industrial Pretreatment Department Industrial Services Mascot Visits and Presentations Private Lateral Repair Program Regional Storm Water Management Program Storm Drain Marking Program Watershed Management Wet Weather Overflow Public Notification Program Resources Projects SD1 Projects In Your Neighborhood Documents Forms All Documents and Forms Consent Decree Reports Customer Service Education Financial Regulations and Policies Storm Water Wastewater Watershed Assessment Contact Us New Customer Information Rain Event Preparations Private Lateral Repair Program Open Records Policy Requests View SD1 Board Meetings SD1 Financial Records Bids RFPs RFQs New payment options now available Spring clean storm drains See All News 05 17 2016 SD1 Board of Directors Meeting 05 30 2016 Offices Closed Memorial Day 06 21 2016 SD1 Board of Directors Meeting See All Events Education Program Quick Links Storm Water Education Wastewater Education In 1999 the U S Environmental Protection Agency EPA passed Phase II Storm Water Regulations which required cities to be proactive in protecting their local creeks and streams through six categories defined by the EPA one of them being public education Since then SD1 has created an extensive education program that can be utilized for all

    Original URL path: http://www.sd1.org/ProjectsandPrograms/EducationProgram.aspx (2016-05-01)
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  • SD1 - Field Trip Pre and Posttests
    Decree Reports Customer Service Education Financial Regulations and Policies Storm Water Wastewater Watershed Assessment Contact Us New Customer Information Rain Event Preparations Private Lateral Repair Program Open Records Policy Requests View SD1 Board Meetings SD1 Financial Records Bids RFPs RFQs New payment options now available Spring clean storm drains See All News 05 17 2016 SD1 Board of Directors Meeting 05 30 2016 Offices Closed Memorial Day 06 21 2016 SD1 Board of Directors Meeting See All Events Field Trip Pre and Posttests Click here to download the paper pre posttest in doc format A critical part of SD1 s educational efforts includes measuring and communicating the effectiveness of our programs Partnering with educators SD1 created pre and post tests for our Journey of a Drop of Water field trip When you register for a field trip to Public Service Park SD1 will send your school a user name and password Simply have your students log in below to complete the test Make sure the students click the Submit Answers button when they finish the test The page will not let them submit their results until they have selected an answer for every question Students grades will be calculated automatically

    Original URL path: http://www.sd1.org/ProjectsandPrograms/Test.aspx (2016-05-01)
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